Download or read book The Emotional Organization written by Stephen Fineman and published by John Wiley & Sons. This book was released on 2009-02-09 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: This landmark collection is exclusively devoted to demonstrating/mapping (what is understood today about the power and structural effects of emotion and identity in organizations. Essays at the leading edge of research reveal the influence of workplace cultures, power, and institutional expectations, while also exploring the negative impacts of emotion management in the workplace. Brings together an international group of cutting-edge researchers to write critically about emotion in different organizational and cultural settings Includes research on policy, change, management and professional practice Exposes the influence of workplace cultures, power and institutional expectations on emotion Reveals the darker and oppressive features of emotion management in organizations Applies recent critical organizational theory to emotion.
Download or read book 7 Attributes for Success written by Patricia Elliot and published by AuthorHouse. This book was released on 2010-06 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a very practical approach to dealing with life in general. If you want to improve your overall wellbeing it is well worth reading. It is relevant to anyone who wants to improve their wellbeing and to any organisation that wants to couple staff wellbeing with stress legislation compliance. Written in friendly language and being clear, engaging and practical it has the ability to make everyone pause and ponder on their own lives and the lives of others. Reading about, understanding the attributes and using the techniques will increase your awareness, confidence and esteem. You will feel less stressed and by practising the techniques you can and will improve your lifestyle. This book is Patricia's alternative approach to developing people within their own environments. Anyone, no matter how experienced or inexperienced, would be foolish not to have a copy in their possession at all times as it will positively change their lives. 'I read it from cover to cover as I was unable to put it down until I had concluded it. As a result, I felt strongly connected to Patricia's philosophies. I highly recommend that you purchase this book'. SM
Download or read book Lemon Aid New Cars and Trucks 2012 written by Phil Edmonston and published by Dundurn. This book was released on 2011-01-01 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt: Phil Edmonston, Canada's automotive "Dr. Phil," pulls no punches. He says there's never been a better time to buy a new car or truck, thanks to a stronger Canadian dollar and an auto industry offering reduced prices, more cash rebates, low financing rates, bargain leases, and free auto maintenance programs. In this all-new guide he says: Audis are beautiful to behold but hell to own (biodegradable transmissions, "rodent snack" wiring, and mind-boggling depreciationMany 2011-12 automobiles have "chin-to-chest head restraints, blinding dash reflections, and dash gauges that can't be seen in sunlight, not to mention painful wind-tunnel roar if the rear windows are opened while underwayEthanol and hybrid fuel-saving claims have more in common with Harry Potter than the Society of Automotive EngineersGM's 2012 Volt electric car is a mixture of hype and hypocrisy from the car company that "killed" its own electric car more than a decade agoYou can save $2,000 by cutting freight fees and "administrative" chargesDiesel annual urea fill-up scams cancost you $300, including an $80 "handling" charge for $25 worth of ureaLemon-Aid's 2011-12 Endangered Species List: the Chinese Volvo, the Indian Jaguar and Land Rover, the Mercedes-Benz Smart Car, Mitsubishi, and Suzuki
Download or read book CIO written by and published by . This book was released on 2005-04-15 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Operations and Supply Chain Management written by Roberta S. Russell and published by John Wiley & Sons. This book was released on 2023-05-16 with total page 882 pages. Available in PDF, EPUB and Kindle. Book excerpt: Help your students develop the skills needed to make informed business decisions. Appropriate for all business students, Operations and Supply Chain Management, 11th Edition provides a foundational understanding of operations management processes while ensuring the quantitative topics and mathematical applications are easy for students to understand. Teach your students how to analyze processes, ensure quality, manage the flow of information and products, create value along the supply chain in a global environment, and more.
Download or read book A Guide to Success for Technical Managers written by Elizabeth Treher and published by John Wiley & Sons. This book was released on 2011-03-16 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supervisory Skills for the Technical Manager: A Guide to Success focuses exclusively on the dynamics of being a technical manager such as a scientist, programmer, or engineer. An R&D environment demands modified management techniques and this book explores how to do so. Drawing of years of experience to provide technical managers with various tools and ways to apply them in supervisory situation, this essential title includes exercises, templates and checklists to accelerate their uses and applications on the job. In addition, case studies are included throughout to thoroughly explain and explore the concepts discussed. Key topics include handing the transition to supervising others in research and development, the characteristics needed to motivate personnel in a R&D environment as compared to other areas of business are detailed. The pitfalls and challenges of managing technical personnel, how delegating can build an effective team that can produce superior results, and how to monitor the work of previously independent personnel are also discussed.
Download or read book Leadership and Management Compendium written by David Obatomi and published by AuthorHouse. This book was released on 2024-09-04 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: A complete dependence on capable leadership is one of few things every organisation has in common. In the absence of talented leadership, the workforce – and by extension the entire business – cannot achieve its full potential. Leadership & Management are two very different concepts, though are intrinsically interconnected. For an organisation to perform at its best, a strategic combination of both Leadership & Management is required. It’s one thing to master the art of effective delegation, instruction and supervision. It’s something else entirely to inspire a workforce to achieve more by setting a strong example. To become a talented manager and an inspiring leader is to enjoy extraordinary career prospects worldwide. This booklet is a compilation of all the assignments and answers provided through thorough research using a wide range of resources. It is anticipated that the compendium will be a valuable document to consult for anyone aspiring to be ab excellent managers or leaders in their organisation.
Download or read book Customer Service Management Training 101 written by Renee Evenson and published by AMACOM. This book was released on 2011-09-14 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step guidance as its predecessor, this book teaches readers how to identify their personal management style and develop the core leadership qualities needed to communicate with, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: planning and goal setting, time management, team development, conflict resolution, providing feedback, listening to your employees, monitoring performance, conducting meetings, and managing challenges.Packed with checklists, practice lessons inspired by real-world scenarios, and detailed examples and explanations of the right and wrong ways to do things, this handy resource is the start and finish of everything customer service managers need to know to thrive.
Download or read book Traders written by Mark Fenton-O'Creevy and published by Oxford University Press, USA. This book was released on 2005 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: The authors examine how traders really behave in financial markets, what they do and how they make decisions. The book is also about how traders are managed - the best and worst examples - and about the institutions they inhabit: firms, markets cultures, and theories of how the world works.
Download or read book Powerful Phrases for Effective Customer Service written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2012 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you'll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.
Download or read book Lemon Aid New Cars and Trucks 2013 written by Phil Edmonston and published by Dundurn. This book was released on 2012-12-01 with total page 529 pages. Available in PDF, EPUB and Kindle. Book excerpt: Canada's automotive "Dr. Phil" says there's never been a better time to buy a new car or truck, thanks to a stronger Canadian dollar, a worldwide recession driving prices downward, and a more competitive Japanese auto industry that's still reeling from a series of natural disasters.
Download or read book Court Decisions Relating to the National Labor Relations Act written by United States. National Labor Relations Board and published by . This book was released on 1989 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Meaning of Work in the New Economy written by C. Baldry and published by Springer. This book was released on 2007-03-27 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book analyzes the multiple levels of meaning which people attach to work today, and the role of work in people's lives. By looking at call centres and software development, the book evaluates some of the claims made for the knowledge economy and argues that defining the work-life boundary is a constant problem for many workers
Download or read book The Edge Up written by June Van Klaveren and published by Compelling Communications, Inc.. This book was released on 2003-10 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Alex and Princess Mommy written by Lynn Uzelac and published by Fulton Books, Inc.. This book was released on 2023-10-09 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about Alex's journey through life with autism and how he views the world. Autism does not limit what he can do, and it does not define who he is. It is filled with his hilarious commentary and includes the good, bad, and ugly. You will find this is not your typical "educational" book about autism. In this book, we share his weakness, strength, hard days, and triumphs. So sit back, relax, and enjoy the ride!
Download or read book The Chronicles of Customer Service written by Corina Mota Salamanca and published by Page Publishing Inc. This book was released on 2021-10-12 with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Chronicles of Customer Service is a completion of short stories about the crazy things that have happened to me when I worked in customer service while others are based on events I have witnessed. My short stories help provide a bit more of the things that happen in customer service from the viewpoint of the worker.
