Download or read book Human Sigma written by Jim Asplund and published by Simon and Schuster. This book was released on 2007-10-28 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service organizations. Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to effectively manage the employee-customer encounter to drive business success. Based on research spanning 10 million employees and 10 million customers around the world, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it. Human Sigma is based on five rules to bring excellence to how employees engage and interact with customers: RULE #1: E Pluribus Unum. Employee and customer experiences must be managed together — not as separate entities. RULE #2: Feelings Are Facts. Emotions drive and shape the employee-customer encounter. RULE #3: Think Globally, Measure and Act Locally. The employee-customer encounter must be measured and managed at the local level. RULE #4: There Is One Number You Need to Know. Employee and customer engagement interact to drive enhanced financial performance. And this interaction can be quantified and summarized with a single performance metric. RULE #5: If You Pray for Potatoes, You Better Grab a Hoe. Good intentions alone do not constitute a plan of action. Sustainable improvement in the employee-customer encounter requires disciplined local action coupled with a companywide commitment to changing how employees are recruited, positioned in roles, rewarded and recognized, and importantly, how they are managed. Essential reading for global business leaders, Human Sigma shows how sales and service companies can flourish in the new global economy. It reveals a profoundly different method for managing human systems for growth. Blending strategic analysis with hands-on, practical steps and advice, Human Sigma will change how you view your work, your employees and your customers forever.

Download or read book Human Sigma written by John H. Fleming and published by Simon and Schuster. This book was released on 2007-10-28 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The groundbreaking methodology Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service. In the face of widespread perceptions of abysmal customer service and disengaged employees ? and all-too-real declining profit margins ? the need for change is obvious. Human Sigma addresses this need with an exciting new method for managing customer-employee relations that increases both productivity and profitability. It incorporates cutting-edge research in the neurosciences and behavioral economics ? including brain imaging research into customer's emotional connections to the companies they love ? with proven techniques for improving workforce performance and revenues generated from existing customers. This practical handbook appeals to senior leaders and line managers alike who are looking for a way to dramatically increase productivity, retain high value customers, and enhance organizational performance.

Download or read book Achieving HR Excellence through Six Sigma written by Daniel Bloom and published by CRC Press. This book was released on 2017-07-27 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although world-class firms like GE and Motorola have relied on Six Sigma to build their performance cultures, these processes are all too often left out of human resources (HR) functions. This lack of Six Sigma principles is even more surprising because preventing errors and improving productivity are so critical to the people management processes

Download or read book Strength Based Lean Six Sigma written by David Shaked and published by Kogan Page Publishers. This book was released on 2013-11-03 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strength-based Lean Six Sigma is a new way of approaching process improvement that combines the best practices of two established methodologies to generate a new approach in order to help you develop and deliver increased high performance in any organization. It is the first book to use approaches in business improvement as well as organizational change for optimum organizational performance and improved agility. Combining the energy and motivation released through a strengths-based approach with the focus on quality and efficiency generated by lean six sigma, it offers practitioners from all disciplines the opportunity to understand each other and work successfully together to drive effective and powerful change programmes.

Download or read book Three Sigma Leadership written by Steven R Hirshorn and published by . This book was released on 2020-03-04 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a technical organization, charged with performing groundbreaking and pathfinding challenges on a daily basis, NASA has long valued the role of its Chief Engineers and Lead Systems Engineers. Although it takes a team to accomplish our missions and no members are unimportant, the Chief Engineers and Lead Systems Engineers who we look to lead our technical teams are critical to the success of our endeavors. It is this corps of dedicated, experienced, and passionate problem solvers and leaders who battle the technical headwinds that face every project, finding often hidden solutions and overcoming seemingly insurmountable obstacles to create paths to success. Furthermore, it is that indomitable spirit of ingenuity and perseverance that defines the Agency. Developing our Chief Engineers and Lead Systems Engineers is a commitment of the NASA engineering community, and one of our tenets for excellence. This development ensures our corps of engineers obtain the depth of technical acumen that they require, first as discipline engineers and then as Chief Engineers and Lead Systems Engineers, but also the associated management skills and experience to ensure they can interact with the rest of the project team and with program, Center, and Agency leadership. What's more, this development also ensures that NASA Chief Engineers and Lead Systems Engineers proficiently serve as leaders of their own technical teams, and that's what this book is all about. These technical leaders are critical to successfully implementing the three safety tenets we inherited from the Apollo program. These include the following: Strong in-line checks and balances. This means that engineers check their fellow engineers, and that no one checks their own homework. 1. Healthy tension between responsible organizations. In NASA today that is the programs and the three Technical Authorities (Engineering, Safety, and Health and Medical). Each organization has to be on equal footing with separate but equal chains of command to allow issues to be raised independently and provide the healthy tension to create organizational checks and balances. 2. "Value-added" independent assessment. "Value-added" means you bring in outside technical experts to peer review critical issues. Having a fresh set of eyes on a problem can provide a different perspective, leverage different experiences and result in more robust solutions. 3. NASA arrived at these three tenets through considerable blood, sweat, and loss, and our commitment to them is now inscribed in our Agency governance. As Chief Engineers and Lead Systems Engineers, your role in this is paramount, and achieving excellence in this is an expectation of your job. Serving in this role is not an easy task, but it is a tremendously reward¬ing one. You are the leaders of your technical teams, owners of the technical baseline, standard bearers of engineering best practices, decision makers, risk mitigators and problem solvers. You are Chief Engineers and Lead Systems Engineers, the title of which should say it all.

Download or read book Growing Up Human written by Brenna Hassett and published by Bloomsbury Publishing. This book was released on 2024-04-02 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Growing Up Human reveals how our evolutionary history has shaped a phenomenon experienced by all readers – childhood. Tracking our evolutionary history, anthropological science has begun to unravel one feature that sets us apart from the many animals that came before us – our uniquely long childhoods. Growing Up Human looks at how we have diverged from our roots to stay 'forever young' and how the evolution of childhood is a critical part of the human story. Beginning with the ways animals invest in their offspring, anthropologist Brenna Hassett moves through the steps of making a baby, from pair-bonding to hidden ovulation, points where our species has repeatedly stepped off the standard primate path. From the mystery of monogamy to the minefield of modern parenting advice, Hassett explains how differences between humans and our closest cousins have led to our messy mating systems, dangerous pregnancies, and difficult births, and what these tell us about our babies we are trying to build. Using observations of our closest primate relatives, archaeological relics, and the bones and teeth of our ancestors, Growing Up Human explores the evolution of our childhood right down the fossil record. In our species, investment doesn't stop at birth, and examining every aspect of our care and feeding, from the chemical composition of our milk to formal education, reveals what we have evolved our weird and wonderful childhoods for.

Download or read book Lean Six Sigma for the Office written by James William Martin and published by CRC Press. This book was released on 2008-10-30 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a practical reference of tools, methods, and concepts that enable a reader to understand Lean Six Sigma concepts to improve his or her process using Kaizen events. It presents a simple reference to plan and conduct Kaizen events in service systems and office environments.

Download or read book Performance Improvement for Healthcare Leading Change with Lean Six Sigma and Constraints Management written by Bahadir Inozu and published by McGraw Hill Professional. This book was released on 2011-10-13 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: PROVEN STRATEGIES FOR REVOLUTIONIZING HEALTHCARE SYSTEMS "If I had to sum up this book in one word, the word would be 'brilliant'! This is one of the most insightful books on TOC, not just for healthcare, that I have ever read." --BOB SPROULL, author of The Ultimate Improvement Cycle: Maximizing Profits through the Integration of Lean, Six Sigma, and the Theory of Constraints Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management lays out an integrated approach for using three industrially based methods to transform hospital operations in terms of patient outcomes and experience, financial viability, and employee satisfaction. This pioneering guide presents a scalable strategy for managing bottlenecks, eliminating waste, reducing errors, and containing costs in healthcare organizations, as well as sustaining the gains achieved. Real-world case studies illustrate successful performance improvement implementations that have realized breakthrough operational and financial results. COVERAGE INCLUDES: Constraints Management applications in healthcare The NOVACES SystemCPI--an integrated performance improvement deployment approach Three-part assessment--strategic gap analysis, system-level value stream analysis, and system constraint analysis Planning a performance improvement program deployment to ensure timely and consistent execution Applying the right tool to the right problem from a system perspective Sustaining gains achieved by the performance improvement team Defining a path to self-sufficiency

Download or read book The Sigma Protocol written by Robert Ludlum and published by Macmillan + ORM. This book was released on 2007-04-01 with total page 731 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now comes The Sigma Protocol, a new breakneck novel of intrigue, conspiracy, and terrifying deception. American investment banker Ben Hartman arrives in Zurich for a ski holiday, the first time he's been back to Switzerland since his twin brother died there in a tragic accident four years earlier. But his arrival in Zurich triggers something far more sinister than his brother's fate. When Ben chances upon Jimmy Cavanaugh, an old college friend, Cavanaugh promptly pulls out a gun and tries to kill him. In a matter of minutes, several innocent bystanders are dead - as well as Cavanaugh - and Ben has barely managed to survive. Plunged into an unspeakable nightmare, Hartman suddenly finds himself on the run. Department of Justice field agent Anna Navarro is being stalked around the world by a relentless killer, managing to survive the killer's attacks only by a combination of luck, skill and her own quick wits. These attacks are somehow related to her current assignment: investigating the sudden - and seemingly unrelated - deaths of a number of very old men throughout the world. The only thing that connects them is a file in the CIA archives, over a half-century old, marked with the same puzzling code word: SIGMA. But someone or something is always seemingly one step ahead of her, the survivors are rapidly dwindling, and her own life is in ever increasing danger. Brought together by accident, Ben and Anna soon realize that their only hope of survival lies with each other. Together they race to uncover the diabolical secrets long hidden behind the code word, Sigma. Secrets that threaten everything they think they know about themselves, everything they believed true about their friends and families, and everything they were ever taught about history itself. For behind Sigma lies a vast deception that is finally coming to fruition and the fate and future of the world is in their hands.

Download or read book Research Anthology on Human Resource Practices for the Modern Workforce written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-12-30 with total page 2224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human resource departments have been a crucial part of business practices for decades and particularly in modern times as professionals deal with multigenerational workers, diversity initiatives, and global health and economic crises. There is a necessity for human resource departments to change as well to adapt to new societal perspectives, technology, and business practices. It is important for human resource managers to keep up to date with all emerging human resource practices in order to support successful and productive organizations. The Research Anthology on Human Resource Practices for the Modern Workforce presents a dynamic and diverse collection of global practices for human resource departments. This anthology discusses the emerging practices as well as modern technologies and initiatives that affect the way human resources must be conducted. Covering topics such as machine learning, organizational culture, and social entrepreneurship, this book is an excellent resource for human resource employees, managers, CEOs, employees, business students and professors, researchers, and academicians.

Download or read book The Bone Labyrinth written by James Rollins and published by HarperCollins. This book was released on 2015-12-15 with total page 293 pages. Available in PDF, EPUB and Kindle. Book excerpt: A war is coming, a battle that will stretch from the prehistoric forests of the ancient past to the cutting-edge research labs of today, all to reveal a true mystery buried deep within our DNA, a mystery that will leave readers changed forever . . . In this groundbreaking masterpiece of ingenuity and intrigue that spans 50,000 years in human history, New York Times bestselling author James Rollins takes us to mankind’s next great leap. But will it mark a new chapter in our development . . . or our extinction? In the remote mountains of Croatia, an archaeologist makes a strange discovery: a subterranean Catholic chapel, hidden for centuries, holds the bones of a Neanderthal woman. In the same cavern system, elaborate primitive paintings tell the story of an immense battle between tribes of Neanderthals and monstrous shadowy figures. Who is this mysterious enemy depicted in these ancient drawings and what do the paintings mean? Before any answers could be made, the investigative team is attacked, while at the same time, a bloody assault is made upon a primate research center outside of Atlanta. How are these events connected? Who is behind these attacks? The search for the truth will take Commander Gray Pierce of Sigma Force 50,000 years into the past. As he and Sigma trace the evolution of human intelligence to its true source, they will be plunged into a cataclysmic battle for the future of humanity that stretches across the globe . . . and beyond. With the fate of our future at stake, Sigma embarks on its most harrowing odyssey ever—a breathtaking quest that will take them from ancient tunnels in Ecuador that span the breadth of South America to a millennia-old necropolis holding the bones of our ancestors. Along the way, revelations involving the lost continent of Atlantis will reveal true mysteries tied to mankind’s first steps on the moon. In the end, Gray Pierce and his team will face to their greatest threat: an ancient evil, resurrected by modern genetic science, strong enough to bring about the end of man’s dominance on this planet. Only this time, Sigma will falter—and the world we know will change forever.

Download or read book Kindred written by Rebecca Wragg Sykes and published by Bloomsbury Publishing. This book was released on 2020-08-20 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: ** WINNER OF THE PEN HESSELL-TILTMAN PRIZE 2021 ** 'Beautiful, evocative, authoritative.' Professor Brian Cox 'Important reading not just for anyone interested in these ancient cousins of ours, but also for anyone interested in humanity.' Yuval Noah Harari Kindred is the definitive guide to the Neanderthals. Since their discovery more than 160 years ago, Neanderthals have metamorphosed from the losers of the human family tree to A-list hominins. Rebecca Wragg Sykes uses her experience at the cutting edge of Palaeolithic research to share our new understanding of Neanderthals, shoving aside clichés of rag-clad brutes in an icy wasteland. She reveals them to be curious, clever connoisseurs of their world, technologically inventive and ecologically adaptable. Above all, they were successful survivors for more than 300,000 years, during times of massive climatic upheaval. Much of what defines us was also in Neanderthals, and their DNA is still inside us. Planning, co-operation, altruism, craftsmanship, aesthetic sense, imagination, perhaps even a desire for transcendence beyond mortality. Kindred does for Neanderthals what Sapiens did for us, revealing a deeper, more nuanced story where humanity itself is our ancient, shared inheritance.

Download or read book Leading Six Sigma written by Ronald D. Snee and published by FT Press. This book was released on 2003 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Leading Six Sigma, two of the world's most experienced Six Sigma leaders offer a detailed, step-by-step strategy for leading Six Sigma initiatives in your company. Top Six Sigma consultant Dr. Ronald D. Snee and GE quality leader Dr. Roger W. Hoerl show how to deploy a Six Sigma plan that reflects your organization's unique needs and culture, while also leveraging key lessons learned by the world's most successful implementers. Snee and Hoerl share leadership techniques proven in companies both large and small, and in business functions ranging from R & D and manufacturing to finance. They also present a start-to-finish sample deployment plan encompassing strategy, goals, metrics, training, roles and responsibilities, reporting, rewards, and management review. Whether you're a CEO, line-of-business leader, or a project leader, Leading Six Sigma gives you the one thing other books on Six Sigma lack: a clear view from the top. * The right projects, the right people Identifying your company's most promising Six Sigma opportunities and leaders * How to hit the ground running Providing leadership, talent, and infrastructure for a successful launch * From launch to long-term success Implementing systems, processes, and budgets for ongoing Six Sigma projects * Getting the bottom-line results that matter most Measuring and maximizing the financial value of your Six Sigma initiative * Four detailed case studies: What works and what doesn't Avoiding the subtle mistakes that can make Six Sigma fall short. Proven techniques for leading successful quality initiatives. The Six Sigma guide designed specifically for business leaders Co-authored by Dr. Roger W. Hoerl, a leader in implementing Six Sigma at GE Draws on Six Sigma experiences at over 30 leading companies Covers the entire Six Sigma lifecycle, from planning onward Presents new solutions for overcoming the cultural resistance to Six Sigma initiatives Leading Six Sigma offers an insider's view of what it really takes to lead a successful Six Sigma initiative, drawing on the authors' experience at the top levels of the world's largest and most challenging organizations.Dr. Ronald D. Snee shares experiences drawn from executive-level consulting at over 30 major companies. Dr. Roger W. Hoerl teaches powerful lessons from his experience in pioneering Six Sigma throughout GE during the Jack Welch era. Together they offer unprecedented executive guidance on the issues most crucial to senior managers, covering every stage from planning through ongoingmanagement.Snee and Hoerl offer practical solutions for the cultural challenges and human resistance that face any executive seeking to initiate Six Sigma or improve an existing program. They even explain how and when to "wind down" initiatives, transitioning Six Sigma to a "fact of life" that doesn't require the support of a massive centralized infrastructure. " This is a truly insightful and well-researched book on Six Sigma by two of the leading experts in the field. Theirroadmap for successful deployment is supported by the experiences of major corporations, including GE and Honeywell. Itis extremely well presented in a step-by-step manner and backed up by real business-case examples. Bravo to the authors inbringing us a book that should be at the ready reach of leadership of organizations and the practitionersof Six Sigma. It reminded me so much of 'In Search of Excellence' as far as its potential impact on the way businessescan be successful. "&

Download or read book Corporate Sigma written by Anwar El-Homsi and published by CRC Press. This book was released on 2009-12-21 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: One study after the next shows that most employees are unhappy with their jobs and that less than a third actively engage with their work. That means that two out of every three are merely putting in their time, rather than maximizing productivity and attaining satisfaction. One could argue that such a malaise is the symptom of an unhealthy workfor

Download or read book Lean Six Sigma Using SigmaXL and Minitab written by Issa Bass and published by McGraw Hill Professional. This book was released on 2009-01-05 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effectively Execute Lean Six Sigma Projects using SigmaXL and Minitab Written by a Six Sigma Master Black Belt and a Ph.D., this practical guide to Lean Six Sigma project execution follows the DMAIC (Define, Measure, Analyze, Improve, and Control) roadmap. The many real-world examples used in the book offer in-depth theoretical analyses and are implemented using the two most popular statistical software suites--SigmaXL and Minitab. This expert resource covers Lean topics ranging from basic data analysis to complex design of experiments and statistical process control. Harness the power of SigmaXL and Minitab and enable sustained positive operational results throughout your organization with help from this authoritative guide. Lean Six Sigma Using SigmaXL and Minitab explains how to: Define the project goals, project manager, value statement, stakeholders, and risk Schedule tasks using the Gantt chart, critical path analysis, and program evaluation and review technique Capture the voice of internal and external customers Assess the cost of quality Gather data and measure process performance Perform process capabilities analysis Apply Lean Six Sigma metrics to determine baseline performance Implement analysis techniques such as Pareto analysis, value stream mapping, failure mode and effect analysis (FMEA), and regression analysis Identify constraints via factorial experiments, and implement process improvements Monitor production performance using statistical process control

Download or read book Mirror Thinking written by Fiona Murden and published by Bloomsbury Publishing. This book was released on 2020-07-09 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: Parents, friends, teachers, relatives, and even work colleagues – from the people close to us to those we never even meet – other people are constantly shaping who we are. The mirror neuron is a part of the brain that has shaped each and every one of us throughout our lifetimes. It is the very essence of what makes us human, but most of us have never even heard of it. Mirror Thinking explores how the mirror neuron has defined us through the role models we observe and interact with. All of the learning we take from our world is down to our brain's mirror system, but it doesn't stop there. This incredible system is also responsible for our emotional connections with others, how we pass on learning between the generations through stories, and how we imagine and innovate within our own minds. In Mirror Thinking, psychologist and award-winning author Fiona Murden looks at the mirrors that have shaped our lives. By having a better understanding of this system we are able to take conscious control of it, encouraging us to have a more positive impact on the world around us and on society as a whole.

Download or read book Rath Strong s Six Sigma Leadership Handbook written by Rath & Strong and published by John Wiley & Sons. This book was released on 2003-02-21 with total page 598 pages. Available in PDF, EPUB and Kindle. Book excerpt: Achieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. Rath & Strong's Six Sigma Leadership Handbook highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. With Rath & Strong, you'll get an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology.