Download or read book E Service New Directions in Theory and Practice written by Roland T. Rust and published by Routledge. This book was released on 2016-09-16 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: The advent of the era of "e-Service," the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the explosive expansion of information technology. This book provides a collection of different perspectives on e-Service and a unified framework to understand it, even as the business community grapples with the concept. It features contributions from key researchers and practitioners from both the private and public sectors, as well leading scholars from the fields of marketing, information systems, and computer science. They focus on three key areas: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities. The insights they offer will be equally useful to students, scholars, and practitioners.

Download or read book Human Resource Development Today and Tomorrow written by Ronald R. Sims and published by IAP. This book was released on 2006-02-01 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is written with the belief that HRD professionals will continue to learn, change and find ways to reinvent themselves and the profession individually and collectively as we move further into the 21st century. A major point of this book is that HRD will continue to become more and more important to organizational success. And, that in as calls for accountability and bottom line impact continue to rise, HRD professionals will be proactive in demonstrating their value to the organization. The primary audience for this book is practicing HRM and HRD professionals, and other organizational leaders. The book provides tested and proven ideas important to demonstrating the value of HRD. From a practical viewpoint, it is based on actual experience, a strong research base, and accepted practices presented in an easy to read form. A second target audience is students of HRD and HRM who are preparing for careers in this important field. This book will help them develop a solid foundation to the study of HRD practices that are key to HRD success regardless of the type of organization. A third target audience is managers or leaders at all levels of an organization who are increasingly expected to take on HRD responsibilities while also partnering with HRD professionals. It offers these individuals a firsthand look at what they should expect of their HRD functions or areas and how they can encourage HRD professionals in their organizations to be accountable’ strategic partners in helping the organization achieve its success by getting the most out of its human capital.

Download or read book Supporting Education The Teaching Assistant s Handbook written by Karen Kearns and published by Pearson Higher Education AU. This book was released on 2012-05-07 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supporting Education: The Teaching Assistant’s Handbook provides the essential information needed to complete the Certificate III in Education Support in the Community Services Training Package. This resource provides Teaching Assistants within overview of child development and how children learn, as well as an introduction to the key learning areas for primary school students. Links to a wide range of online resources and information are also included along with strategies for working with students and teachers.

Download or read book Organizational Behavior written by Fred Luthans and published by IAP. This book was released on 2015-06-01 with total page 538 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our goal with this 13th Edition is to keep this first mainline organizational behavior text up-todate with the latest and relevant theory building, basic and applied research, and the best-practice applications. We give special recognition of this scientific foundation by our subtitle - An Evidence-Based Approach. As emphasized in the introductory chapter, the time has come to help narrow the theory/research—effective application/practice gap. This has been the mission from the beginning of this text. As “hard evidence” for this theory/research based text, we can say unequivocally that no other organizational behavior text has close to the number of footnote references. For example, whereas a few texts may have up to 40 or even 50 references for a few chapters, all the chapters of this text average more than twice that amount. This edition continues the tradition by incorporating recent breakthrough research to provide and add to the evidence on the theories and techniques presented throughout. Two distinguishing features that no other organizational behavior textbook can claim are the following: 1) We are committed at this stage of development of the field of OB to a comprehensive theoretical framework to structure our text. Instead of the typical potpourri of chapters and topics, there is now the opportunity to have a sound conceptual framework to present our now credible (evidence-based) body of knowledge. We use the widely recognized, very comprehensive social cognitive theory to structure this text. We present the background and theory building of this framework in the introductory chapter and also provide a specific model (Figure 1.5) that fits in all 14 chapters. Importantly, the logic of this conceptual framework requires two chapters not found in other texts and the rearrangement and combination of several others. For example, in the opening organizational context part there is Chapter 4, “Reward Systems,” and in the cognitive processes second part, Chapter 7, “Positive Organizational Behavior and Psychological Capital,” that no other text contains. 2) The second unique feature reflects our continuing basic research program over the years. Chapter 7 contains our most recent work on what we have termed “Positive Organizational Behavior” and “Psychological Capital” (or PsyCap). [The three of us introduced the term “Psychological Capital” in our joint article in 2004]. To meet the inclusion criteria (positive; theory and research based; valid measurement; open to development; and manage for performance improvement), for the first time the topics of optimism, hope, happiness/subjective well-being, resiliency, emotional intelligence, selfefficacy, and our overall core construct of psychological capital have been given chapter status. Just as real-world management can no longer afford to evolve slowly, neither can the academic side of the field. With the uncertain, very turbulent environment most organizations face today, drastically new ideas, approaches, and techniques are needed both in the practice of management and in the way we study and apply the field of organizational behavior. This text mirrors these needed changes. Social Cognitive Conceptual Framework. The book contains 14 chapters in four major parts. Social cognitive theory explains organizational behavior in terms of both environmental, contextual events and internal cognitive factors, as well as the dynamics and outcomes of the organizational behavior itself. Thus, Part One provides the evidence-based and organizational context for the study and application of organizational behavior.

Download or read book HRD in the Age of Globalization written by Michael Marquardt and published by . This book was released on 2004-08-18 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: An impressive overview of Human Resource Development programs the world over-touching on important issues in culture, environment, and geopolitics

Download or read book The Praeger Handbook of Human Resource Management written by Pamela Dixon and published by Bloomsbury Publishing USA. This book was released on 2008-11-30 with total page 686 pages. Available in PDF, EPUB and Kindle. Book excerpt: The two-volume Praeger Handbook of Human Resource Management is an indispensable resource for anyone with a question relating to workplace practice or policy. Volume One contains information organized by HR task or topic: Recruitment and selection, employee development, performance management, compensation and benefits administration, and employment law. Volume Two covers organizational issues like leadership and HR strategy, organizational development, change management, and general HR issues and workplace policy. Written by experts of all stripes, including HR professors, HR consultants, and practicing HR managers, this is the one-stop, preeminent source for all things HR. Anyone with personnel duties—whether VP for Human Resources or office manager—will find actionable answers to all their questions quickly. Personnel management is a critical business function. Make a mistake in, say, firing an employee, and soon you may find yourself on the phone with a lawyer. This handbook will help readers avoid personnel potholes and snares. Volume one of this set tells—among dozens of other topics—how to hire well, train employees, evaluate and develop workers, fire legally, set compensation, and abide by federal and state employment laws. Volume two rises above the trees for a look at the forest: leadership development, succession planning, managing change and conflict, creating emergency response plans, managing teams, forecasting employment trends, measuring results, and acquiring HR credentials. In addition, volume two will help companies develop workplace policies on everything from suitable dress to disciplinary procedures to work life balance. Entries in each category are short and to the point-from 500 to 1,000 words. Sprinkled throughout are longer, overview/theory pieces on subjects like performance management, selection, training, and HR Strategy. And the set will contain an extensive bibliography, resource section, and checklists on topics like hiring, safety, termination, training, and more. The Best Places to Work for are also the most profitable and the most fun. This handbook helps lay the foundation for building a rewarding, inspiring, and productive workplace, where people come to work each day with smiles on their faces.

Download or read book Human Resource Development written by Naga Raju Battu and published by APH Publishing. This book was released on 2008 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Personnel Management in Government Agencies and Nonprofit Organizations written by Dennis L. Dresang and published by Routledge. This book was released on 2017-06-14 with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt: The long-awaited new edition of this highly praised text includes full coverage of policy issues and professional practice in nonprofit organizations, as well as at federal, state, and local levels of government. Retaining its accessible writing style, this sixth edition: examines the latest management theories (such as employee engagement and motivation) and current issues including disability, privatization, merit systems, and family and medical leave; roots the discussion in public policy issues, providing students with a better understanding of the actors involved and the broader context of personnel administration; provides abundant pedagogical tools, including learning objectives, summaries, and discussion questions, to guide student understanding and foster critical thinking; includes exercises and case studies throughout the book for individual or group work, helping students apply public personnel management concepts to real world situations. In addition to full coverage of the increasingly important role of personnel management in nonprofit organizations, this new edition has been thoroughly updated to include timely material on the effects of the 2008 global recession, public service contracting, public sector unions, security concerns, performance measurement, remote management, management of volunteers, the challenges and opportunities of developing an organizational culture, and lessons from the experiences of countries around the world. This is a textbook that is ideally suited to prepare students to manage people, effectively, whether in government, nonprofit organizations, NGOs, or in the private sector.

Download or read book The Learning Potential of the Workplace written by and published by BRILL. This book was released on 2008-01-01 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: In our research programme “The Learning Potential of the Workplace” we set the task to analyse, describe and explain the conditions of the workplace as a tool for learning. Learning potential is for some experts an individual asset, others see the learning potential in the external conditions in work and work processes; again others see it in the reflection on action by peers, colleagues and experts.

Download or read book FBI Law Enforcement Bulletin written by and published by . This book was released on 2000 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Breakthrough Problem Solving with Action Learning written by Michael Marquardt and published by Stanford University Press. This book was released on 2012-05-16 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: Breakthrough Problem Solving with Action Learning explores why and how action learning groups have been so successful and creative in solving complex problems. The text begins by briefly reviewing the theories that undergird the effectiveness of action learning, philosophically situating readers and pointing them in the direction of related academic works that they may wish to explore. It then turns to stories of how organizations have employed action learning in solving specific, often-encountered business problems. These cases not only serve as real-world models for how action learning can be successfully employed, but also offer inspiration and potential starting points and guidelines for other businesses that face similar problems. The book concludes with a cross-case analysis that pinpoints the ingredients necessary for breakthrough problem solving via action learning.

Download or read book Managing Human Resources in Central and Eastern Europe written by Michael J. Morley and published by Routledge. This book was released on 2016-03-10 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Against the backdrop of ancient cultures, a communist legacy and eventual institutional atrophy, many of the societies of Central and Eastern Europe have pursued aggressive development trajectories since the early 1990s. This part of Europe is now characterized by a rising economic heterogeneity and a rapidly changing socio-cultural context, underscored by waves of restructuring, privatization, increasing foreign direct investment and an emerging individualism. While there has been a growing interest in the transition economies in the past number of years, the contemporary nature of human resource management in these societies is not well-documented. This long-awaited text seeks to chart the contemporary landscape of HRM in this region. In doing this, it describes key aspects of the transition process as experienced in each of the economies under consideration, as well as describing key legislative and labour market developments and reforms. Finally, it discusses key trends in HRM policy and practice.

Download or read book The Blackwell Handbook of Mentoring written by Tammy D. Allen and published by John Wiley & Sons. This book was released on 2010-04-26 with total page 534 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cutting across the fields of psychology, management, education, counseling, social work, and sociology, The Blackwell Handbook of Mentoring reveals an innovative, multi-disciplinary approach to the practice and theory of mentoring. Provides a complete, multi-disciplinary look at the practice and theory of mentoring and demonstrates its advantages Brings together, for the first time, expert researchers from the three primary areas of mentoring: workplace, academy, and community Leading scholars provide critical analysis on important literature concerning theoretical approaches and methodological issues in the field Final section presents an integrated perspective on mentoring relationships and projects a future agenda for the field

Download or read book Economic Development from the State and Local Perspective written by D. Robinson and published by Springer. This book was released on 2014-09-17 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: This definitive work mixes case law, public policy, economic strategy, and examines the wide range of issues facing efforts to improve the American economy, to illustrate how economic growth is driven through strong public-private partnerships, and how successful growth strategies from the state and local level operate to grow jobs.

Download or read book Human Resource Management in the Public Sector written by John Daly and published by Routledge. This book was released on 2015-01-28 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: This affordable text covers the management of both human resource systems and employees in local government settings. It focuses on the significant changes facing local governments, especially the growing demand for increased Work-Life balance as an integral component of human resource management.

Download or read book Corporate Success Through People written by Nikolai Rogovsky and published by Academic Foundation. This book was released on 2006-03 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's global economy, corporate managers are in the front-line when it comes to transforming management principles from an abstract vision into reality. This practical volume reveals how International Labour Standards (ILS) can be effective and powerful tools around which managers can build their corporate policies and practices --particularly during this era of rapid economic change. Increasing competition, changing customer demands and new structures of production and work have all altered the dynamics of the business environment. This book examines these issues and explores how incorporating ILS can help enterprises meet the challenges. It looks at the interrelationship between good management practices and ILS through numerous case studies and examples from both large and small companies from all over the world and demonstrates how implementing ILS in any company makes sound business sense.

Download or read book Managing a Global Workforce Challenges and Opportunities in International Human Resource Management written by Charles M Vance and published by Routledge. This book was released on 2014-12-18 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: Revised and updated to incorporate new research insights and findings, Managing a Global Workforce provides balanced and contemporary coverage of human resource management in the international marketplace. Directed at future general managers and international executives rather than HR specialists, it is designed to help readers recognize the critical human resource issues underlying the cultural and economic challenges they face. The book's approach is truly global in nature, not just focused on expatriates from the home office. The authors also recognize contemporary trends in the global business arena, including the growing use of contingent workers, strategic alliances, and the need to have an active influence on the workers in these new organizational relationships. Reader-friendly tools, including an opening case scenario in each chapter to attract interest and emphasize topic importance, enhance the book's practical, real-world emphasis. For this edition new end-of-chapter short cases as well as new topics, ideas, and illustrations featuring current issues and challenges such as the global economic challenge have been added; and updated Internet resource references are provided for each chapter.