Download or read book How to Deal With Difficult People Powerful Tactics for Dealing With Difficult People The Art of Dealing With Difficult People No More Conflict written by Joseph Wilson and published by . This book was released on 2021-10-26 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Negative people are like a bloodsucking virus. They successfully ruin your day with their negative comments and opinions. Mostly abusive and manipulative, they complain about everything easily blame you for every problem. Toxic people are found in the workplace and even at home, but what if you are in a relationship with this person? What if you have to face them every day? What if they are a significant part of your life? Here is a preview of what you'll get... - Difficult people 101: types and characteristics - How to approach difficult people - How to deal with difficult people at work - Effective strategies of dealing with difficult people - And much, much more... Difficult people are difficult in every sense of the word; it is difficult to get along with them, communicate, work, or even live with them. Difficult people normally range from being mildly irritating to being almost impossible to deal with, and the annoying part is that we all have someone in our life that we can describe as difficult. They can be your family members, friends, workmates, or even spouses.

Download or read book How to Deal With Difficult People Powerful Tactics for Dealing With Difficult People The Art of Dealing With Difficult People No More Conflict written by Joseph Wilson and published by Joseph Wilson. This book was released on 2021-11-23 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Negative people are like a bloodsucking virus. They successfully ruin your day with their negative comments and opinions. Mostly abusive and manipulative, they complain about everything easily blame you for every problem. Toxic people are found in the workplace and even at home, but what if you are in a relationship with this person? What if you have to face them every day? What if they are a significant part of your life? Here is a preview of what you'll get... • Difficult people 101: types and characteristics • How to approach difficult people • How to deal with difficult people at work • Effective strategies of dealing with difficult people • And much, much more... Difficult people are difficult in every sense of the word; it is difficult to get along with them, communicate, work, or even live with them. Difficult people normally range from being mildly irritating to being almost impossible to deal with, and the annoying part is that we all have someone in our life that we can describe as difficult. They can be your family members, friends, workmates, or even spouses.

Download or read book Powerful Phrases for Dealing with Difficult People written by Renee Evenson and published by AMACOM. This book was released on 2013-10-15 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.

Download or read book Dealing with Difficult People HBR Emotional Intelligence Series written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-04-17 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Download or read book Mastering the Art of Dealing With Difficult People written by Jerry T. Owens and published by Anafo Francis. This book was released on 2024-01-21 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you struggle with dealing with difficult people and situations? Do you feel frustrated, stressed, or angry when you face conflicts and challenges? Do you wish you could turn these problems into opportunities for growth and success? If you answered yes to any of these questions, then this book is for you. Mastering the Art of Dealing with Difficult People: The Ultimate Guide to Conflict Resolution and Transforming Challenges into Opportunities is a comprehensive and practical guide that will teach you how to deal with difficult people and situations in a positive and effective way. In this book, you will learn: How to identify and understand the types and sources of difficult people and situations How to communicate and negotiate with difficult people and situations How to resolve conflicts and create win-win outcomes How to transform challenges into opportunities and create positive change How to develop and maintain a positive mindset and attitude How to cope with stress and emotions How to prevent and avoid future problems and difficulties By applying the principles and techniques in this book, you will be able to: Master the art of dealing with difficult people and situations Improve your relationships and interactions with others Enhance your personal and professional skills and performance Increase your confidence and self-esteem Achieve your goals and dreams This book is based on the latest research and best practices in conflict resolution, communication, psychology, and personal development. It is filled with real-life examples, stories, tips, exercises, and tools that will help you master the art of dealing with difficult people and situations. Whether you are dealing with difficult people and situations at home, at work, or in any other aspect of your life, this book will help you overcome them and turn them into opportunities for growth and success. Don't let difficult people and situations hold you back. Learn how to master the art of dealing with them and transform them into opportunities. Retaining composure when interacting with difficult people is essential to good communication and conflict resolution. This entails making a conscious effort to control your own feelings and responses, particularly in circumstances that could get heated or aggressive. You can approach the conversation with a cool-headed and collected attitude if you maintain your composure. It involves refraining from quick, emotionally charged responses that may aggravate the conflict. Rather, it entails stepping back, controlling your feelings, and taking a composed position. This enhances the overall environment of the interaction and is beneficial to your own mental health as well. When you maintain your composure, you foster an atmosphere that is favorable to candid and productive dialogue. It creates a sense of stability and a strong signal that you are in charge, which can improve the conversation's dynamics. Your ability to control your emotions helps you think more clearly, make wise judgments, and approach problems with consideration. In this guidebook, we'll unravel the intricacies of dealing with challenging individuals, providing you with actionable strategies to turn discord into connection. From decoding personalities to honing your communication skills, each chapter is a step towards creating harmony in the face of adversity. Get ready to navigate the challenges with finesse, as this guide empowers you to steer conversations towards positive resolutions and cultivate thriving relationships.

Download or read book Getting Along written by Amy Gallo and published by Harvard Business Press. This book was released on 2022-09-13 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.

Download or read book HOW TO DEAL WITH DIFFICULT PEOPLE written by Katerina Griffith and published by . This book was released on 2023-08-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you often have to deal with difficult people in your daily life? Maybe your job depends on it or perhaps conflict seems to follow you around? Would you like to be able to deal effectively with these types of people and get the most from life? Difficult people are everywhere. Whether it is in the office, in social settings, shops, restaurants or at sports grounds, the likelihood is at some stage in your life you will encounter someone who will cause you a problem. Some people find dealing with difficult people almost impossible, while others seems to breeze through it. In this book, How to Deal with Difficult People: Smart Tips on How to Handle the People Problem and Get the Best Out of Your Life, you will find plenty of tips and advice to make you more confident when it comes to dealing with people who are hard to please, with chapters on:  Identifying when someone is likely to be difficult  Dealing with perfectionists, control freaks, narcs, liars and others  The common traits that difficult people have  How to develop simple coping and negotiating strategies  The 9 basic steps to deal effectively with a difficult person  What to do when all else fails  Expert techniques  And much more... If difficult people are ruining your career prospects, relationships or family gatherings it's definitely time to act! Get a copy of How to Deal with Difficult People now, and make sure you are ready the next time you face someone who is intent on ruining your day!

Download or read book The Art of Dealing with Difficult People written by Reginaldo Osnildo and published by Independently Published. This book was released on 2024-04-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome to a transformative journey that will change the way you see and interact with the world around you. "The Art of Dealing with Difficult People: How to Overcome Conflict and Build Strong Relationships " is not just a book; it is an invitation to explore the depths of human communication, empathy and personal growth. In each chapter, you will be guided through revitalized concepts, innovative techniques, and enriching perspectives, all carefully selected and adapted for today. This book is the result of extensive research and my own experience, synthesized to offer not just knowledge, but a practical path to transforming your relationships and environments. WHY IS THIS BOOK FOR YOU? If you've ever found yourself frustrated, confused or even exhausted when interacting with people you consider difficult, whether at work, at home or in your social circle, know that you're not alone. Human relationships can be complex, but they are also the key to our personal and professional satisfaction. This guide was created with you in mind, to help you navigate these often turbulent waters with greater confidence and skill. From understanding the psychological roots of conflict to improving your communication and empathy, to the art of setting healthy boundaries and managing your emotions, each chapter in this book offers a fresh, in-depth look at the challenges of human interactions. With my voice guiding you on every page, I promise this read will not only be informative, but also an experience of growth and discovery. WHAT CAN YOU EXPECT? Get ready to embark on a journey of self-knowledge and improvement of your interpersonal skills. I hope that by the time you turn the last page, you have not only gained the tools you need to deal with difficult people, but also developed a new perspective on how challenges can be turned into opportunities to build stronger relationships and cultivate a positive environment in all areas of your life. Each chapter in this book is designed to complete, building a solid foundation of knowledge and practical skills. And as you progress, I invite you to explore the next chapter, where we delve even deeper into the mysteries and solutions for dealing with the complexities of human relationships. So, are you ready to transform the way you interact with the world? Let's go together on this journey of discovery and growth. Your next step begins with "INTRODUCTION TO THE ART OF DEALING WITH DIFFICULT PEOPLE", where we will uncover the first steps to understanding and navigating the nuances of challenging relationships. Join me on this learning path, where every challenge is an opportunity to build something lasting and meaningful. Your guide to a more harmonious and fulfilling life starts now. Yours sincerely Prof. Dr. Reginaldo Osnildo

Download or read book How to Deal with Difficult People at Work at Home at Play written by Irina Bristow and published by Zee Publishing. This book was released on 2022-12-30 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Guaranteed Methods For Managing That Jerk Who's Always Giving You A Hard Time!" Have you about had it? You just want to have your peace of mind, free from that jerk bothering you? If you're looking for a book that will teach you how to deal with difficult people in your life, ` How to Deal with Difficult People at Work, at Home & at Play' is the perfect choice. This book is filled with tips, techniques and strategies that will help you to deal with these people in a more productive and positive way. With its easy-to-read style and concise explanations, this is the perfect guide for anyone who wants to improve their relationships with others. This is the ultimate book to managing difficult people! With the help of this book, you'll be able to handle anything that comes your way. From dealing with jerks at work to dealing with demanding friends and family, we have you covered. We teach you how to deal with difficult people in a way that is respectful and civil. Armed with the knowledge you'll need, you'll be able to rise above any situation and come out on top. Order your copy today and be on your way to a stress-free life! In this book you'll learn about: Passive behavior Openly aggressive and hostile behavior Toxic workplace Jealous coworkers Difficult Managers and Bosses Handling controlling superiors and peers Handling difficult subordinates Type of boundaries Enforce boundaries Unhealthy boundary indicators Be firm and determined Establish new boundaries that respect you Actions to set boundaries Difficult People: How To Handle Them Do not lose yourself in a relationship Standing up for yourself Pick your battles Avoiding conflicts Do not get rattled easily Show compassion Handling conflicts Analyze your behavior Do a self-check Knowing you are a difficult person Managing The Conflict You Caused You feel that everyone is against you Make amends when you're ready Deal with your emotions first What you can control in conflicts Dealing with conflicts in the workplace Correct miscommunications Follow a strategy Negotiation Arbitration Mediation Do not downplay the problem Embrace conflicts Conflicts In Relationships Make compromises Remain calm and respectful Modeling Withholding attention Reinforce good behavior Conflict resolution on children When To Get Help How to avoid being exploited by others Being a people-pleaser Being passive A yes-person Getting a difficult person to realize their behavior is wrong Gather evidence A guide to assertiveness Repetition of the argument is necessary Be confident Building respect with difficult people Influence others Put yourself in charge And much, much more... Grab your copy today!

Download or read book Difficult People written by , empreender and published by Editora Bibliomundi. This book was released on 2023-02-08 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: We have all had to deal with difficult people in our lives. There seem to be more difficult people around today than ever before. It is important that you know how to deal with these people in the right way so that you can get what you want and stay calm and avoid a conflict situation.In this special report we will provide you with 11 powerful techniques that you can use to deal with difficult people effectively. All of these techniques work well so take action and never let a difficult person ruin your day again!

Download or read book Dealing with Difficult People written by Logan Blake and published by Independently Published. This book was released on 2024-07-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever dreaded an interaction with a particular person, knowing it will likely end in frustration, anger, or conflict? "Dealing with Difficult People" is your essential guide to navigating these challenging relationships with confidence and poise. Whether it's a family member, coworker, or stranger, this book equips you with practical strategies to handle difficult personalities effectively. Understand the impact difficult people can have on your stress levels, relationships, and overall well-being. Learn to identify different types of difficult behavior and tailor your approach to each unique situation. Through real-life scenarios, specific examples, and actionable techniques, you'll develop essential skills such as active listening, empathy, assertiveness, and conflict resolution. Transform challenging interactions into opportunities for growth and positive outcomes. Get your copy now and start mastering the art of dealing with difficult people!

Download or read book Dealing With Difficult People written by Rick Brinkman and published by McGraw Hill Professional. This book was released on 2006-04-07 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult

Download or read book Coping with Difficult People Workbook written by Ester A. Leutenberg and published by Whole Person Associates. This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Coping with Difficult People Workbook contains assessments and guided self-exploration activities that can be used by practitioners with a variety of populations to help participants cope more effectively with the difficult people in their lives. Difficult people are everywhere. Difficult people are those who frustrate us to no end. (In fact, others may view each of us as a difficult person.) We encounter difficult people at home, in the workplace, school, grocery market, anywhere. Often how much they affect us depends on our self-esteem, ability to recognize hot buttons and effectiveness of communication skills. Because participants will encounter difficult people in all aspects of their lives, it is important for them to learn a way of dealing with them. In this book, we teach a specific model that participants can use to build positive relationships with difficult people.

Download or read book Difficult People written by Ryan Cooper and published by Createspace Independent Publishing Platform. This book was released on 2015-11-22 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing With Difficult People At Work Or Home Doesn't Have To Be Hard! Don't Allow This To Go On Any Longer, Take Action, And Empower Yourself! Today only, get this Amazing Amazon book for this incredibly discounted price! This "Difficult People" book contains proven steps and strategies on how to help you understand how you can easily and effectively handle difficult people in your life. Whether the person you are dealing with is at work, or at home, you can use these techniques and strategies to empower yourself and defuse the conflicts fast! There are different kinds of difficult people. You meet them everywhere. Questions lie regarding these people: are you going to become one of them, or are you going to be one of the people who'll know how to deal with them? Be one of the latter. It's good for your health. Why are there difficult people? Why can't they just be pleasant? Why can't they be those who love butterflies and rainbows? Why can't they be happy people? Various factors indicate why they've become difficult and upsetting. As much as you want to just slam them and smash their heads (Kids, don't try this at home - this is stuff strictly done by professionals), what you have to do instead is to bear with their attitudes. But it is to be kind. This book explains the reasons behind the attitude of some people, as well as steps and ways on how to deal with them. You'll also understand how to stop becoming infected by their negativity. Here Is A Preview Of What You'll Learn... What Makes Difficult People Act The Way They Do? Is The Behavior From The Person At Work Or Home Abusive Behavior? Difficult People At Work And 5 Easy Steps To Dealing With Them And Empowering Yourself Tips To Handle Passive Aggressive People How To Stop Relationship Abuse At Home Understand How To Deal With Someone Who Acts Out In Rage Handling Negative People And How To Enhance Your Own Positive Thoughts While Minimizing The Negativity How To Defuse Any Relationship Conflict Within Minutes How To Be Confident, Overcome Fear, And Relieve Stress So You Can Stand Up To Difficult People Proven Strategies To Gain Control Over Your Emotional State And Be Happy No Matter What Others Say Or Do Much, Much More! Get Your Copy Today!

Download or read book Difficult People written by Luke Gregory and published by Createspace Independent Publishing Platform. This book was released on 2016-12-03 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Difficult People : Strategies of Dealing with Difficult Personalities and Relationships You''re about to discover how to deal with toxic people in your life. While the rest of this book will be covering specific situations and ways to deal with difficult people, there is one very important thing that must be covered first and that is your responsibility in any situation. The first thing I want to cover is how often are you meeting up with difficult people. If it is happening to you all the time then there is something very important that you are going to want to consider and I hope that I don''t offend you, but it is the truth. If it is happening all the time then maybe you are a major part of the problem. Yes, I did say that. My goal is to help you, not give you something that will just tickle your ears and make you feel good. If you find that you are in conflict all the time then as you read this book look at yourself and see if you recognize yourself in any the toxic people that will be described. If you find one that you see yourself in then you have taken the first step to healing and becoming an easier to get along with person. Many times people are difficult to get along with because of hurts, pains, abuse and other things that happened in tough childhood. They become difficult to get along with as a way of protecting themselves from being hurt more. They also don''t really like themselves, so they hurt others as a way of making themselves feel better. The only problem is that it doesn''t work and in the end they become more and more hurt and more and more difficult to get along with. Now if this isn''t you then be thankful because you are in a pretty good place emotionally and you are truly just dealing with difficult people on their end. My goal is to help you, not give you something that will just tickle your ears and make you feel good. If you find that you are in conflict all the time then as you read this book look at yourself and see if you recognize yourself in any the people that will be described. If you find one that you see yourself in then you have taken the first step to healing and becoming an easier to get along with that difficult person. Many times people are difficult to get along with because of hurts, pains, abuse and other things that happened in childhood. They become difficult to get along with as a way of protecting themselves from being hurt more. They also don''t really like themselves, so they hurt others as a way of making themselves feel better. Reading this book will change the the way you think and manage stressful situations with difficult people: How to deal with self centered people, control freaks, disruptive, clingy, needy people, complainers, jealous, procrastinators, etc. Coping Strategies For Dealing With Difficult People. How to Keep Your Cool. How to Don''t React Quickly. How to Be Proactive. How to: Proact Instead of React, Set Consequences, Have Good Personal Boundaries, Confront Behaviour Safely, Get Away. Don''t Help People At Your Own Expense. How to: Pick Your Battles, Put Humour Into It, Separate The Person From The Issue, Put The Spotlight On Them Don''t Take It Personally and Have Compassion and Patience. So much, much more information in this book. Who this book is for: People who have problems communicating with difficult people in their lives Those who have gone through a difficult moment and were blocked at a time Those who want to learn how to manage a difficult situation Those who want to learn more about the cause and effect of difficult people. I''m sure my book will guide you through your life

Download or read book 151 Quick Ideas to Deal with Difficult People written by Carrie Mason-Draffen and published by ReadHowYouWant.com. This book was released on 2008-08-21 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Don't Let Problem Employees or Coworkers Wreck Your Business! If you have ever wished you had the equivalent of a Nanny 911 to defuse tensions in the office, your wish has come true. 151 Quick Ideas to Dad With Difficult People is the ultimate guide on how to survive challenging employees and coworkers. You'll learn how to handle characters ranging from Bunglers to Backstabbers to Bullies.

Download or read book Dealing with People You Can t Stand Revised and Expanded Third Edition How to Bring Out the Best in People at Their Worst written by Rick Brinkman and published by McGraw Hill Professional. This book was released on 2012-07-27 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: The classic guide to bringing out the best in people at their worst—updated with even more can’t-standable people! Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you’re likely to experience today. Learn how to get things done and get along when you’re dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to: Use sophisticated listening techniques to unlock the doors to people’ s minds, hearts, and deepest needs Apply “take-charge” skills that turn conflict into cooperation by reducing the differences between people Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people This enhanced eBook includes features you won’t find in the print edition, including: 7 comic book style presentations embedded with audio that depict different scenarios of dealing with toxic personalities—illustrating tips and strategies for making the best of the situation 16 entertaining and engaging videos showing how to resolve conflict situations with demonstrated positive and negative strategies Link to the Lens-of-Understanding Self-Assessment you can complete to evaluate your relationships with people in your life Access to a 27-minute audio of the authors explaining on how to change your overall attitude, so you can use the tools in the book even more effectively Whether you’re dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Can’t Stand gives you the tools for bringing out the best in people at their worst.