Download or read book How to Complain More Effectively written by Charles M. Dobbs and published by AuthorHouse. This book was released on 2015-01-02 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Charles M. Dobbs is a recently retired professor of history from Iowa State University; previously, he was a professor at Metropolitan State University of Denver. He taught courses in US and East Asian history, with a focus on diplomatic and military history. He authored five monographs, several dozen scholarly articles, and more than three hundred encyclopedia entries mostly focused in these areas. One of his favorite courses to teach was research methods, where he discussed how to frame the question, find appropriate materials and sources, and how to organize those sources and write up the materials in a compelling fashion. Dobbs earned his BA from the University of Connecticut and his MA and PhD degrees from Indiana University, all three in history. During his nearly four decades as a faculty member, Dobbs also spent fifteen years as assistant to the president. Duties included looking into complaints, overseeing, editing, and/or originating the presidents correspondence, helping organize outreach, and interacting with various publics. Separately, Dobbs has a long history of writing letters when he was disappointed in a product or a service he received. He has always believed that companies and organizations are strengthened by logical, well-argued letters drawing attention to a problem area. From these twin experiences comes this book, How to Complain [More] Effectively. It reflects experience in complaining about situations as well as having to look into such complaints to determine if the institution was at fault; and if it was, to offer a reasonable resolution, and if it acted correctly, to explain the situation and correct the record to reflect that appropriate action.
Download or read book 101 Habits of an Effective Complainer written by Helen Dewdney and published by M-Y Books Publishing. This book was released on 2023-01-31 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sometimes complaining can be hard. You may need some confidence, it can take time or you just don't know where to start. Although written in a light-hearted style this book packs a punch and will help get you in the perfect frame of mind for complaining effectively. "101 Habits of an Effective Complainer" has been designed to improve the way you look at and make complaints. Each page gives you a complaining habit to consider and an example of how and why it empowers you to become more effective in getting the results you want. The foreword from the financial journalist, Paul Lewis, shows how anyone can benefit from this book! Read it cover to cover or dip into it when you need to find some inspiration from its clear examples and entertaining images.
Download or read book How to Complain More Effectively written by Charles M. Dobbs and published by Author House. This book was released on 2015-01-02 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Charles M. Dobbs is a recently retired professor of history from Iowa State University; previously, he was a professor at Metropolitan State University of Denver. He taught courses in US and East Asian history, with a focus on diplomatic and military history. He authored five monographs, several dozen scholarly articles, and more than three hundred encyclopedia entries mostly focused in these areas. One of his favorite courses to teach was research methods, where he discussed how to frame the question, find appropriate materials and sources, and how to organize those sources and write up the materials in a compelling fashion. Dobbs earned his BA from the University of Connecticut and his MA and PhD degrees from Indiana University, all three in history. During his nearly four decades as a faculty member, Dobbs also spent fifteen years as assistant to the president. Duties included looking into complaints, overseeing, editing, and/or originating the president's correspondence, helping organize outreach, and interacting with various publics. Separately, Dobbs has a long history of writing letters when he was disappointed in a product or a service he received. He has always believed that companies and organizations are strengthened by logical, well-argued letters drawing attention to a problem area. From these twin experiences comes this book, How to Complain [More] Effectively. It reflects experience in complaining about situations as well as having to look into such complaints to determine if the institution was at fault; and if it was, to offer a reasonable resolution, and if it acted correctly, to explain the situation and correct the record to reflect that appropriate action.
Download or read book Toxic Positivity written by Whitney Goodman and published by Penguin. This book was released on 2024-04-02 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: A powerful guide to owning our emotions—even the difficult ones—in order to show up authentically in the world, from the popular therapist behind the Instagram account @sitwithwhit. Every day, we’re bombarded with pressure to be positive. From “good vibes only” and “life is good” memes, to endless reminders to “look on the bright side,” we’re constantly told that the key to happiness is silencing negativity wherever it crops up—in ourselves and in others. Even when faced with illness, loss, breakups, and other challenges, there’s little space for talking about our real feelings—and processing them so that we can feel better and move forward. But if non-stop positivity is the answer, why are so many of us anxious, depressed, and burned out? In this refreshingly honest guide, sought-after therapist Whitney Goodman shares the latest research along with everyday examples and client stories that reveal how damaging toxic positivity is to ourselves and our relationships, and presents simple ways to experience and work through difficult emotions. The result is more authenticity, connection, and growth—and ultimately, a path to showing up as you truly are.
Download or read book A Complaint Free World written by Will Bowen and published by Harmony. This book was released on 2013-02-05 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Full of practical ideas and inspiring stories from people who have already transformed their lives through the Complaint Free program, you'll learn not only how to stop complaining but also how to become more positive and live the life you’ve always dreamed about. More than ten million people in 106 countries have used the simple principles found in this book to eradicate the toxicity of complaining from their lives. And, as a result, they have experienced better health, happier relationships, greater career success and a significant increase in happiness. A Complaint Free World will explain what constitutes a complaint, why we complain, what benefits we think we receive from complaining, how complaining is destructive to our lives, and how we can get others around us to stop complaining. Find out how forming the simple habit of not complaining can transform your health, relationships, career and life. Consciously striving to reformat your mental hard drive is not easy, but you can start now by using the steps Bowen presents here. If you stay with it, you'll find that not only will you stop complaining, but others around you will cease to do so as well and in a short period of time, you'll have a more positive life. “A Complaint Free World is an engaging, enjoyable, easy-to-read reminder that the only permanent, constructive changes you can make in the world are the changes that you make in yourself.” –Gary Zukav, author of The Seat of the Soul and Soul to Soul
Download or read book Complaint written by Sara Ahmed and published by Duke University Press. This book was released on 2021-08-09 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Complaint! Sara Ahmed examines what we can learn about power from those who complain about abuses of power. Drawing on oral and written testimonies from academics and students who have made complaints about harassment, bullying, and unequal working conditions at universities, Ahmed explores the gap between what is supposed to happen when complaints are made and what actually happens. To make complaints within institutions is to learn how they work and for whom they work: complaint as feminist pedagogy. Ahmed explores how complaints are made behind closed doors and how doors are often closed on those who complain. To open these doors---to get complaints through, keep them going, or keep them alive---Ahmed emphasizes, requires forming new kinds of collectives. This book offers a systematic analysis of the methods used to stop complaints and a powerful and poetic meditation on what complaints can be used to do. Following a long lineage of Black feminist and feminist of color critiques of the university, Ahmed delivers a timely consideration of how institutional change becomes possible and why it is necessary.
Download or read book Mean Girls at Work How to Stay Professional When Things Get Personal written by Katherine Crowley and published by McGraw Hill Professional. This book was released on 2012-11-02 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the New York Post's Top 10 Career Books of 2012 and a Booklist Top 10 Business Book DO YOU WORK WITH A MEAN GIRL? A woman’s field guide to the new frontier of professional development—working with other women Women-to-women relationships in the workplace are . . . complicated. When they’re good, they’re great. But when they’re bad, they can ruin your day, your week—even your year. Packed with proven advice from two of today’s leading experts in workplace relationships, this one-of-a-kind guide gives women the tools they need to navigate difficult situations unique to women-to-women relationships—whether with a boss, a colleague, a client, or an employee. Have you dealt with a woman in the workplace who: “Accidentally” excludes you from important meetings? Seems intent on taking you down professionally? Gossips about you with other coworkers? Makes you look bad by missing deadlines? Forms a “pack” of mean girls to make your life miserable? Mean Girls at Work isn’t just about surviving difficult situations. It’s about transforming a toxic relationship into one that benefits and supports both of you. This book is also for women who engage in mean behavior . . . but don’t know it. After all, who hasn’t gossiped about a female coworker? Who hasn’t rolled her eyes in the presence of a woman she doesn’t like? Who hasn’t scanned another woman head to toe—which is just a nonverbal way of saying, “You’ve just been judged”? The authors provide invaluable advice to the more subtle ways of being mean—even if they’re not intended. With a workforce composed of a higher percentage of women than ever, workplace dynamics have changed. Crowley and Elster cover every conceivable scenario, providing critical advice on how to rise above the fray and move forward professionally. Mean Girls at Work is your map to dodging the mines and moving forward in today’s transformed workplace. Praise for Mean Girls at Work “An invaluable suit of armor for surviving nine to five!” —Leil Lowndes, bestselling author of How to Talk to Anyone “If you think the emotional cruelty of comedies like Mean Girls and Heathers doesn’t exist in the real world workplace, think again. In Mean Girls at Work, Katherine Crowley and Kathi Elster valuably chronicle female vs. female predators and offer solid defensive strategies.” —Ann Kreamer, author of It’s Always Personal: Navigating Emotion in the New Workplace “Whether you are in your twenties and just starting your professional career, your midcareer forties, when you are supposed to have figured it out already, or a woman in her fifties or sixties who’s seen it all—this book is a must-read. . . . The authors have finally given women the tools and the sound advice necessary to deal with . . . conflicts that keep us all from succeeding. . . . Carry this book with you to work every day!” —Carolyn Cassin, President, Michigan Women’s Foundation “A must-read for women of all ages in today’s workforce. This book offers what we all need to develop the capacities to endure this ever-changing workplace. We know it is all about relationships and you need the skills outlined in this book to survive and thrive when the Mean Girls attack.” —Kim Harrington, Coordinator, Professional Development and Training, Office of Human Resources, California State University, Sacramento
Download or read book The Squeaky Wheel written by Guy Winch and published by Createspace Independent Publishing Platform. This book was released on 2017-11-17 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: We complain about everything, often neither expecting nor getting meaningful resolutions. Wasting time and energy on unproductive complaints can take an emotional toll on our moods and well-being. Psychotherapist Guy Winch offers practical and psychologically grounded advice on how to determine what to complain about and how to convey our complaints in ways that encourage cooperation and remedies to our dissatisfactions. Whether we're dealing with a rude store clerk, a bureaucrat, a coworker, a friend or family member, complaining constructively can be empowering and can significantly strengthen our personal, familial, and work relationships.
Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Download or read book Thanks for the Feedback written by Douglas Stone and published by Penguin. This book was released on 2015-03-31 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: The coauthors of the New York Times–bestselling Difficult Conversations take on the toughest topic of all: how we see ourselves Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging, offering a simple framework and powerful tools to help us take on life’s blizzard of offhand comments, annual evaluations, and unsolicited input with curiosity and grace. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice. Thanks for the Feedback is destined to become a classic in the fields of leadership, organizational behavior, and education.
Download or read book Talking to Crazy written by Mark Goulston and published by AMACOM. This book was released on 2018-07-10 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: “[Goulston’s]ideas are a bit counter-intuitive but they really do shift the dynamic and help people diffuse and disarm the irrational person leading to more positive outcomes.” -- Online MBA Because some people are beyond difficult... Let’s face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what’s the solution? How do you talk to someone who’s out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people in your life. Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all—the downright irrational. As a psychiatrist, Goulston has seen his share of crazy and he knows from experience that you can’t simply argue it away. The key to handling irrational people is to learn to lean into the crazy—to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally. Talking to Crazy explains this counterintuitive Sanity Cycle and reveals: Why people act the way they do • How instinctive responses can exacerbate the situation—and what to do instead • When to confront a problem and when to walk away • How to use a range of proven techniques including Time Travel, the Fish-bowl, and the Belly Roll • And much more You can’t reason with unreasonable people—but you can reach them. This powerful and practical book shows you how.
Download or read book Hug Your Haters written by Jay Baer and published by Portfolio. This book was released on 2016-03 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes a detachable folded poster of "The Hatrix."
Download or read book Constructive Wallowing written by Tina Gilbertson and published by Simon and Schuster. This book was released on 2014-05-19 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Constructive wallowing” seems like an oxymoron. Constructive is a good thing, but wallowing is bad. Right? But wait a minute; is it really so terrible to give ourselves a time-out to feel our feelings? Or is it possible that wallowing is an act of loving kindness, right when we need it most? Just about everyone loves the idea of self-compassion -- the notion that maybe in spite of our messy emotions and questionable behavior, we really aren’t all that bad. In recent years there’s been an explosion of books that encourage readers to stop beating themselves up for being human, which is terrific. Unfortunately, readers who aren’t interested in Buddhism or meditation have been left out in the cold. Self-compassion is an everyday habit that everyone can learn, even if they a) aren't particularly spiritual, b) find most books about self-compassion too serious, or else c) have already overdosed on meditation. Constructive Wallowing: How to Beat Bad Feelings by Letting Yourself Have Them is the first book to cut right to the chase, bypassing descriptions of Eastern philosophy and meditation techniques to teach readers exactly how to accept and feel their feelings with self-compassion for greater emotional health and well-being … while making them laugh from time to time. It seems that the wisdom of “keeping your friends close and your enemies closer” applies to emotions as well as people. It’s tempting to turn away from menacing, uncomfortable feelings like anger, grief or regret and treat them like unwanted guests; however, ignoring them just seems to make them stick around. They lurk in the background like punks with switchblades, waiting to pounce as soon as they see an opening. By learning to accept and embrace, rather than suppress, difficult feelings, people can keep their sense of personal power and, better yet, gain greater understanding and ultimately esteem for themselves. Feeling bad can actually lead to feeling better, faster!
Download or read book Complaining Teasing and Other Annoying Behaviors written by Robin M. Kowalski and published by Yale University Press. This book was released on 2003-01-01 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone has teased, nagged, betrayed, or lied to another person. Likewise, everyone has been the unfortunate object of such unpleasant behaviors. In this intriguing book, social psychologist Robin M. Kowalski examines the intricacies of six annoying interpersonal behaviors: complaining, teasing, breaches of propriety, worry and reassurance-seeking, lying, and betrayal. She considers the functions of these behaviors, the types of people who are inclined to do them, the consequences for victims and perpetrators, and the ways in which such behaviors might be curtailed.Complaining, Teasing, and Other Annoying Behaviors provides for the first time a multifaceted picture of common annoying behaviors. The book answers these questions and many others:• Why do people tease?• What are the consequences of annoying behaviors for the people involved?• Is there a positive side to irritating behaviors?• Are people more likely to lie to those close to them or to strangers?• Do excuses and apologies diminish the hurtful effect of unpleasant behaviors?• What is the relation of gender and culture to specific annoying acts?
Download or read book Canadian Consumer Handbook electronic Resource Being a Wise Consumer Means Being Informed written by Canada. Office of Consumer Affairs and published by Office of Consumer Affairs. This book was released on 2002 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Payoff Principle written by Alan Zimmerman and published by Greenleaf Book Group. This book was released on 2015-03-03 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Where do you hope to go with your life, your career, and your relationships? How will you muster the energy to keep on keeping on, in the good times and the bad? What skills do you have to learn—and then use—to make sure you get the payoffs you really want in your professional life and your personal life? The problem with so many positive-thinking books and self-help routines is that they don’t give you the whole formula. The Payoff Principle gives you that formula—Purpose + Passion + Process = Payoff—and then works as your guidebook, teaching you how to apply the formula to achieve success at work, at home, and everywhere you go. When you find purpose in what you do, exhibit passion for the outcome, and master the process to make it happen, you produce the payoffs you want, need, and deserve. Plenty of people have done exactly that, whether consciously and deliberately or accidently and luckily. But, you don’t have to depend on luck anymore. You have a formula for getting what you want. You have a practical set of strategies guaranteed to deliver greater happiness and success than you’ve ever experienced. All you have to do now is read The Payoff Principle to learn how to implement the formula to experience the new-and-complete you.
Download or read book Say Goodbye to Whining Complaining and Bad Attitudes in You and Your Kids written by Scott Turansky and published by Shaw Books. This book was released on 2009-09-30 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Adding honor as a factor in raising kids …and parent-child relationships. Dr. Scott Turansky and Joanne Miller offer a thorough program for establishing honor as a basis of family life — not just children honoring parents, but parents respecting children and children honoring each other. Even if honor seems a long way off in your household, you will find practical suggestions here to bring that goal a little closer — suggestions for kids of all ages. Honor is the biblical value that will bring about good behavior. It’s more than just changing what kids do; it’s changing the deeper issues of the heart that triggered the behavior.
