Download or read book Hospitality and Humanization at Hospitals written by Adalto Felix de Godoi and published by Createspace Independent Publishing Platform. This book was released on 2012-09-21 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Some years ago hospitals were considered a cold place whose image was associated with pain, diseases and death. The image now is different with lighter, safer and beautifully decorated hospitals around the world. Some hospitals seems more a hotel than a hospital, selling a new image of health and life, attracting the best professionals and achieving the best results.This book helps healthcare professionals, managers and people in general to understand the importance of changing his mindset about how hospitality services and humanization can change the environment and contribute with the patient recovery. As we can see in the market, companies are always improving their facilities, their products and services, attracting new customers and working hard to keep the old ones. This also should happen with hospitals. The services provided needs to go beyond the medical treatment offered. The patient expectation must be surpassed. Hospitals nowadays are part of our life with prevention, cosmetic changes and body improvements. Luxury and comfort are now part of the routine of many hospitals, with demanding clients that understand how the environment can contribute to the recovery process. This book will help to understand this market, to make the relationship between patient, physician and the nurses be better and how to create and use hospitality services and humanize the care inside the hospital. In fact, how to transform an ordinary hospital in a luxury hospital.
Download or read book Designing Public Spaces in Hospitals written by Nicoletta Setola and published by Routledge. This book was released on 2016-04-14 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing Public Spaces in Hospitals illustrates that in addition to their aesthetic function, public spaces in hospitals play a fundamental role concerning people’s satisfaction and experience of health care. The book highlights how spatial properties, such as accessibility, visibility, proximity, and intelligibility affect people’s behavior and interactions in hospital public spaces. Based on the authors’ research, the book includes detailed analysis of three hospitals and criteria that can support the design in circulation areas, arrival and entrance, first point of welcome, reception, and the interface between city and hospital. Illustrated with 150 black and white images.
Download or read book Top Management s Perceptions of Service Excellence and Hospitality written by Taryn Haley Aiello and published by . This book was released on 2008 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study investigated service excellence and hospitality in a healthcare setting. It is unique from other hospitality research in that it considers hospitality and service excellence as separate concepts, applicable across industries. Part of the premise of this study explores how hospitality extends past service excellence to create a comfortable and welcoming environment to combat patient anxiety and stress. Furthermore, this is one of the first qualitative studies on the importance of service excellence and hospitality in the healthcare industry. This case study measured top management's perceptions of service excellence and hospitality within one community-based hospital located in Orlando, Florida. The researcher conducted one-hour interviews with twelve leading managers to gain their opinions of service excellence and hospitality within their organization. Consistent with a thorough review of literature, three conclusions were revealed: 1) there is a strong, but mixed, top management commitment to service excellence and hospitality throughout organization; 2) the terms "service excellence" and "hospitality", when used, were discussed interchangeably as if the two theories were equivalent; and 3) External barriers to the patient experience that were identified included improvement of technology, increased consumerism, quality regulations, and workforce deficits. Internal barriers to the patient experience include communication and inconsistency. The research provided implications to healthcare organizations that are looking to implement practices of hospitality and service management to improve service delivery. Additionally, the study of hospitality outside the industry offers ideas of improvement for hospitality management and organizational researchers. It can also be used as a foundation to formulate additional studies in the area of service excellence and hospitality within the healthcare field, as this research is limited to only top management's views.
Download or read book The Give and Take in Hospitals written by Temple Burling and published by . This book was released on 1965 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Consumer Perception of Hospitality Services in JCI Accredited Hospitals at Delhi NCR written by Rajnish Shukla and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Purpose: This research focuses on understanding the consumer perception and scope of hospitality services provided to patients and their attendants, getting admitted for treatment at internationally accredited multi-specialty hospitals. The study also gives insights into the relation among these service elements and their role in the overall satisfaction of patients coming to Delhi NCR as a medical tourist.Methodology: Literature review and interviews with hospital staff, involved as service providers, to find the hospitality services and facilities provided to patients coming to Delhi NCR as a medical tourist. The study adopted survey through questionnaire method to collect primary data, which is analysed through SPSS to study the perceptions of patients/attendants and its relationship with overall patient satisfaction. Main Findings: This research finds that the majority of the JCI accredited hospitals in Delhi-NCR, show fairly good focus on patient care and hospitality centric service style was in place. Hospitality aspects are considered as an opportunity to enhance service excellence and the same is supported by management to bring better patient satisfaction. However, the research found some neglected desires of patients and few areas of poor service delivery.Applications: Hospitals benefiting with medical tourism where attention to nonclinical services is magnified due to a higher expectation of the guest, will benefit from this research. This research would be valuable to healthcare organizations in doing their best to achieve greater patient's satisfaction, which will improve our image as a destination for Medical Value Travel. Novelty/Originality: This study explores hospitality services and their relative importance in patient satisfaction. This study describes higher patient satisfaction as an outcome of excellence in non-clinical services. The research outcome is based on primary data and offers a first-hand view of patients perceived hospitality service quality and its constituents.
Download or read book Interlingua English written by International Auxiliary Language Association and published by . This book was released on 1951 with total page 486 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Improving Sustainability During Hospital Design and Operation written by Stefano Capolongo and published by Springer. This book was released on 2015-02-25 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes the Sustainable High Quality Healthcare (SustHealth) project, which had the goal of developing an original multidisciplinary evaluation tool that can be applied to assess and improve hospitals’ overall sustainability. The comprehensive nature of the appraisal offered by this tool exceeds the scope of most current rating systems, which typically permit a thorough evaluation of relevant environmental factors when designing a new building but fail to consider social and economic impacts of the design phase or the performance of the hospital’s operational structure in these fields. The multidisciplinary evaluation system was developed, from its very inception through to its testing, by following a scientific experimental method in which a global perspective was constantly maintained, as opposed to a focus only on specific technical issues. Application of the SustHealth rating tool to a currently functioning hospital, or one under design, will identify weaknesses and guide users to potential low-cost short-term solutions and longer-term strategies for improvement.
Download or read book Care in Healthcare written by Franziska Krause and published by Springer. This book was released on 2017-10-24 with total page 293 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is open access under a CC BY 4.0 license. This book examines the concept of care and care practices in healthcare from the interdisciplinary perspectives of continental philosophy, care ethics, the social sciences, and anthropology. Areas addressed include dementia care, midwifery, diabetes care, psychiatry, and reproductive medicine. Special attention is paid to ambivalences and tensions within both the concept of care and care practices. Contributions in the first section of the book explore phenomenological and hermeneutic approaches to care and reveal historical precursors to care ethics. Empirical case studies and reflections on care in institutionalised and standardised settings form the second section of the book. The concluding chapter, jointly written by many of the contributors, points at recurring challenges of understanding and practicing care that open up the field for further research and discussion. This collection will be of great value to scholars and practitioners of medicine, ethics, philosophy, social science and history.
Download or read book Proceedings of the 20th Congress of the International Ergonomics Association IEA 2018 written by Sebastiano Bagnara and published by Springer. This book was released on 2018-08-10 with total page 2166 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018), held on August 26-30, 2018, in Florence, Italy. By highlighting the latest theories and models, as well as cutting-edge technologies and applications, and by combining findings from a range of disciplines including engineering, design, robotics, healthcare, management, computer science, human biology and behavioral science, it provides researchers and practitioners alike with a comprehensive, timely guide on human factors and ergonomics. It also offers an excellent source of innovative ideas to stimulate future discussions and developments aimed at applying knowledge and techniques to optimize system performance, while at the same time promoting the health, safety and wellbeing of individuals. The proceedings include papers from researchers and practitioners, scientists and physicians, institutional leaders, managers and policy makers that contribute to constructing the Human Factors and Ergonomics approach across a variety of methodologies, domains and productive sectors. This volume includes papers addressing the following topics: Ergonomics in Design, Activity Theories for Work Analysis and Design, and Affective Design.
Download or read book State of the Art in Partial Least Squares Structural Equation Modeling PLS SEM written by Lăcrămioara Radomir and published by Springer Nature. This book was released on 2023-09-15 with total page 586 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume brings together some of the best papers from the 2022 Conference on Partial Least Squares Structural Equation Modeling (PLS-SEM), held at the Babeș-Bolyai University, Cluj, Romania. The volume seeks to expand the current research on PLS-SEM and promote the method’s application in the scientific community. It gathers research from scholars in many different fields who work on the advancement of PLS-SEM and who apply the method to explain and predict behavioral phenomena. Researchers today can draw on a wide array of different PLS-SEM-based algorithms, complementary methods, and model evaluation metrics. Tying in with these developments, the first part of this book documents methodological advances of PLS-SEM, which extend the researchers’ current toolbox of methods. The following parts demonstrate state-of-the-art applications of PLS-SEM in various fields such as consumer behavior, hospitality, human resource management, entrepreneurship, and organizational behavior. Special emphasis is placed on studies that apply complementary methods to offer a more nuanced analysis of the research questions.
Download or read book Putting Patients First written by Susan B. Frampton and published by John Wiley & Sons. This book was released on 2008-10-27 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of Putting Patients First showcases what Planetree facilities and the Planetree organization have learned about the commitments, conditions, practices, and policies that are needed to do more than give lip service to being--patient-centered.--It should be read by every student, nurse, physician, administrator, trustee, policy maker, and lay person who is committed to creating healing environments, holding facilities accountable for their rhetoric, and truly reforming health care.
Download or read book Thesaurus of ERIC Descriptors written by James E. Houston and published by . This book was released on 1987 with total page 624 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Thesaurus of ERIC Descriptors written by and published by . This book was released on 1984 with total page 648 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Psychosocial Factors Affecting Health written by Mack Lipkin and published by Greenwood. This book was released on 1982 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book seeks to develop a theoretical frameworks for the triaxial classification of illness and to devise a practical means of implementing such a classification.
Download or read book The Arts in Healing written by and published by . This book was released on 1995 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book News of Boundless Riches written by Max L. Stackhouse and published by ISPCK. This book was released on 2007 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Philosopher s Index Thesaurus written by Richard H. Lineback and published by Philosophy Documentation Center. This book was released on 1998 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt:
