Download or read book Help Desk Technician Complete Certification Kit written by and published by . This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Help Desk Complete Certification Kit Core Series for It written by Ivanka Menken and published by Emereo Publishing. This book was released on 2013-05 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore the most popular customer service resource known as Help Desk. Evaluate the various forms of Help Desk communication methods and the obvious benefits a company receives from implementing Help Desk processes and technology. Become a valued member of your organization by learning how to effectively implement Help Desk processes into your department. A help desk is an implemented resource constructed to provide customers and clients with information, support, and guidance in relation to company services and products. Help desk support works toward troubleshooting customer problems and initiates this through various channels of communications including email, toll-free numbers, and live chat technology. A help desk provides a single point of contact for users to solve their problems, receive technical support, and obtain professional answers to their questions. This course would benefit managers who want to implement help desk resources to improve customer service, businesses exploring the various communication methods that can be used for help desk processes, and individuals who want to improve their customer service skills and build on help desk technician knowledge. This certification validates that you know specific methods, models, and/or tools. This is essential to professionals in order to be updated on the latest multimedia trends, and to add to their Help Desk strategy toolbox. The industry is facing a bold, new world with the amazing developments of Help Desk, and the challenges and the opportunities this presents are unprecedented. The Help Desk Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of Help Desk concepts and their practical application in any environment. The Art of Service's introductory Help Desk training and certification helps IT practitioners develop the skills that are crucial, as businesses embark on this massive transformation. It provides an industry credential for IT professionals to help them transform into the world of Help Desk. This training and certification enables you to move both the industry and business forward, and to quickly take advantage of the benefits that Help Desk applications present. Take the next step: Get Certified The Art of Service IT Service Management programs are the #1 certification programs in the information management industry. Being proven means investing in yourself and formally validating your knowledge, skills, and expertise by the industry's most comprehensive learning and certification program. The Help Desk Complete Certification Kit course prepares you for Help Desk Certification. Why register? - Easy and affordable. - Learning about Help Desk technologies has never been more affordable. - Latest industry trends explained. - Acquire valuable skills and get updated about the industry's latest trends right here. Today. - Learn from the Experts. The Art of Service offers education about Help Desk and 300 other technologies by the industry's best. - Learn at your own pace. Find everything right here, when you need it, and from wherever you are. What will you learn? - Learn the important concepts, tools, methods and uses of Help Desk. - Learn about the benefits of implementing Help Desk strategies, practices, and processes in your work place. - Examine Help Desk auditing processes. - Review Help Desk software and technology. - Manage your customer relationships. Course Outline The topics covered in this course are: - An Overview of Help Desk - Customer Service and Product Support - Technical and Customer Support - Customer Experience - Customer Relationship Management - Help Desk Auditing - Help Desk Application/Software Contact Hours: The recommended minimum contact hours to pass the certification test is 18 hours. Delivery: The program combines present
Download or read book Help Desk Technician Complete Certification Kit written by and published by . This book was released on 20?? with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Help Desk Technician Complete Certification Kit Study Book and Elearning Program written by Irene Dixon and published by Emereo Publishing. This book was released on 2016-05-13 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: This self-study Exam preparation guide and its accompanying online course for the Help Desk Technician Certification Exam contains everything you need to test yourself and pass the Exam. All Exam topics are covered and insider secrets, complete explanations of all Help Desk Technician subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of Help Desk Technician concepts and prepare you for Exam success on the first attempt are provided. Included with your purchase: 1. This book 2. eLearning Course Access 3. PDF Course book 4. Exam 5. Upon successful completion of the course and exam, you will receive a personalized certificate Put your knowledge and experience to the test. Achieve Help Desk Technician Certification and accelerate your career with the included Exam. Can you imagine valuing a book and its course so much that you send the author a *Thank You* email? Tens of thousands of people understand why this is a worldwide best-seller. Is it the authors years of experience? The endless hours of ongoing research? The interviews with those who failed the Exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above. This book and its accompanying online course includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the Help Desk Technician Exam on your FIRST try. How To Get Up to speed with the theory? Buy this. Read it. Do the eLearning Program. And Pass the Help Desk Technician Exam.
Download or read book Help Desk Technician Complete Certification Kit Book written by Ivanka Menken and published by Eloquent Books. This book was released on 2011 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Boost your career with this book and the accompanying instant-on certification program and community for sharing Help Desk Technician answers, ideas and solutions. A typical Help Desk Technician provides an extension of the skills required by a senior Help Desk technician, who may be responsible for second-line support as well as for performing specialist maintenance activities. Already have some technical knowledge that is or will be utilized in a Help Desk role? Then get this book and its accompanying online course and get certified. The focus of the book is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed. This comprehensive book gives you access to, and is designed to complement the access-included in-depth Help Desk Technician eLearning program provided by The Art of Service. The interactive eLearn course uses a combination of narrated presentations with text supplements and multiple choice assessments which will ultimately prepare you for the Help Desk Technician certification exam. About studying with The Art of Service: Earn your certification on your terms. Whether you choose to learn online or classroom based, you can count on a challenging curriculum and a supportive learning environment. Quality is what you expect. You'll get it-and a whole lot more. Your Education is Top of Mind: As a working student, we know that you're juggling the demands of family and work. So, you'll study online at your own pace. From the day you enroll, you'll see that it's all about you. From your initial direct needs to passing your certification - we help you every step of the way. In addition, you'll enjoy innovative technology. By accessing the online learning system, your book and tests, you'll be learning from techniques that The Art of Service pioneered. An Innovative Approach: Be part of an institution that has grown from an upstart in 1999 to becoming today's leading eLearning provider for IT Professionals. Students study from more than 200 countries. Because you'll be learning from trainers who have real-world experience, you'll be able to apply what you learn in class one day to your job, the next. With learning streams at all levels, you'll have choices and room to grow.
Download or read book Help Desk Technician Complete Certification Kit written by Tim Malone and published by Emereo Publishing. This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Boost your career with this book and the accompanying instant-on certification program and community for sharing Help Desk Technician answers, ideas and solutions. A typical Help Desk Technician provides an extension of the skills required by a senior Help Desk technician, who may be responsible for second-line support as well as for performing specialist maintenance activities. Already have some technical knowledge that is or will be utilized in a Help Desk role? Then get this book and its accompanying online course and get certified. The focus of the book is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed. This comprehensive book gives you access to, and is designed to complement the access-included in-depth Help Desk Technician eLearning program provided by The Art of Service. The interactive eLearn course uses a combination of narrated presentations with text supplements and multiple choice assessments which will ultimately prepare you for the Help Desk Technician certification exam. Contents: CUSTOMER SERVICE PRINCIPLES: -FOUR COMPONENTS OF CUSTOMER SERVICE -CONFLICT RESOLUTION, What is Conflict? -TYPES OF CONFLICT, Open Conflict vs, Hidden Conflict -DECISION MAKING AND ASSERTIVENESS, Seven Steps to Good Decision Making, Pareto Analysis, Grid Analysis, PMI - Weighing the Pros and Cons of a Decision, Force Field Analysis, Six Thinking Hats, Starbursting, Stepladder Technique - Making Better Group Decisions, Cost/Benefit Analysis - Evaluating the options quantitatively IT SERVICE MANAGEMENT THE SERVICE LIFECYCLE SERVICE DELIVERY PRINCIPLES: -CAPACITY MANAGEMENT: Goals and objectives, Principles of Capacity Management, Capacity Management Activities -CHANGE MANAGEMENT: Goals and Objectives, Designing and Planning, Change Models, Triggers and Interfaces, Change Management Activities, Roles and Responsibilities within Change Management, Challenges affecting Change Management. SERVICE OPERATION PRINCIPLES: -SERVICE OPERATION FUNCTIONS -TECHNICAL MANAGEMENT, Goal and Objectives, Key Performance Indicators (KPIs) for Technical Management -IT OPERATIONS MANAGEMENT, Goal and objectives, Operations Control, Facilities Management, Key Performance Indicators (KPIs) for IT Operations Management -APPLICATION MANAGEMENT, Application Management Lifecycle -SERVICE OPERATION PROCESSES -EVENT MANAGEMENT, Goals and Objectives, Scope, Event Management Activities -PROBLEM MANAGEMENT, Goals and Objectives, Scope, Benefits, Problem Management Activities, Proactive Problem Management, Managing Known Errors from the Service Transition Phase REQUIRED TECHNICAL KNOWLEDGE: -DESKTOP ENVIRONMENTS -STANDARD OPERATING ENVIRONMENTS (SOES) -MANAGING NETWORKS, TCP/IP Networks, Network Addressing, Network Devices, Managing High Availability (critical) Networks -MANAGING SERVER ENVIRONMENTS, Monitoring Events, Managing Software Updates, Remotely Managing Servers, Monitoring Performance, Monitoring and Optimizing a Server Environment, Implementing, Managing, and Maintaining Routing and Remote Access REVIEW QUESTIONS
Download or read book Help Desk Analyst Complete Certification Kit written by Ivanka Menken and published by Emereo Publishing. This book was released on 2010 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Boost your career with this book and the accompanying instant-on certification program and community for sharing Help Desk analyst answers, ideas and solutions. Learn how to: - Gain employment as a Help Desk Analyst - Handle difficult customer calls - Manage common IT support calls - Gather ideas and feedback from customers - Build loyalty and trust through the power of community At it's most essential, a help desk gives customers a place to address their questions, problems, issues with a company's product or service. Without a help desk, companies lose a valuable opportunity to absorb a customer's negative experiences and turn them around. While usually there when something goes wrong, help desks are essential to overall positive customer experiences and client services. This book and certification is for any professional or company that's looking to offer professional-grade IT support service with very little effort. Using the benefits of elearning certification, The Art of Service has helped professionals in all industries move their help desk and customer support operations to the next level. Companies that can attest to the fact that with this book and course, the name of the game is simplification. The Help Desk Analyst Complete Certification course is built upon the idea that help desk support doesn't have to be complicated and cumbersome. Upon achieving your certification you'll be able to answer the following questions with confidence: - What are the most important things to consider when providing Help Desk support? - What are the industry-standard practices used to manage IT service delivery? - What skills are required to gain employment as a Help Desk analyst? - What are the recognized "best practices" for managing user requests and incidents? - What role can self-help play in supporting Help Desk services? - How do you calculate incident priority? - How effective is our existing reporting system? - What is required to automate the installation and configuration of the operating system? - What is missing in your Help Desk solution to help your business efficiently? - What does Customer Service mean to you? And many, many more.
Download or read book Help Desk Manager Complete Certification Kit written by Ivanka Menken and published by Eloquent Books. This book was released on 2011 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: - What are the most common mistakes made by Help Desk/Service Desk Managers? - What's the trick to running a call center or help desk that is Great? - How to Create value from a Help Desk standpoint - What help desk and support system you recommend for an IT service department? - How do you measure and report staff and team performance? - What should you look for in a Help Desk/Trouble Ticketing System Regardless of the size, complexity and budget of the IT department, the first and second line support provided by Help Desk staff will play a large part in the satisfaction of customers and users regarding IT services. Placed in an incredibly challenging environment, Help Desk staff are required to apply knowledge and skills to a wide range of ICT systems by managing any request for assistance or support from the user population. To assist an individual seeking employment as a Help Desk Manager, this book aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform. This study guide and its accompanying online learning program book focuses on the high-level practices that are important when managing Help Desk support services, including managing staff and teams, as well as the creation and execution of efficient IT Service Management processes. This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the Help Desk Manager certification exam. Contents - Hiring The Right Staff - Topgrading - Coaching: The Topgrading-Based Model - Team Building - Motivating Your Workforce - Conducting Effective Performance Reviews - Staff Retention - It Service Management - The Service Lifecycle - Service Delivery Principles - Service Operation Principles - Service Operation Processes - Selecting / Configuring Help Desk Tools - Review Questions
Download or read book Help Desk Manager Complete Certification Kit written by Tim Malone and published by Emereo Pty Limited. This book was released on 2010 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: - What are the most common mistakes made by Help Desk/Service Desk Managers? - What's the trick to running a call center or help desk that is Great? - How to Create value from a Help Desk standpoint - What help desk and support system you recommend for an IT service department? - How do you measure and report staff and team performance? - What should you look for in a Help Desk/Trouble Ticketing System Regardless of the size, complexity and budget of the IT department, the first and second line support provided by Help Desk staff will play a large part in the satisfaction of customers and users regarding IT services. Placed in an incredibly challenging environment, Help Desk staff are required to apply knowledge and skills to a wide range of ICT systems by managing any request for assistance or support from the user population. To assist an individual seeking employment as a Help Desk Manager, this book aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform. This study guide and its accompanying online learning program book focuses on the high-level practices that are important when managing Help Desk support services, including managing staff and teams, as well as the creation and execution of efficient IT Service Management processes. This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the Help Desk Manager certification exam. Contents - Hiring The Right Staff - Topgrading - Coaching: The Topgrading-Based Model - Team Building - Motivating Your Workforce - Conducting Effective Performance Reviews - Staff Retention - It Service Management - The Service Lifecycle - Service Delivery Principles - Service Operation Principles - Service Operation Processes - Selecting / Configuring Help Desk Tools - Review Questions
Download or read book Help Desk Technician written by National Learning Corporation and published by National Learning Corporation. This book was released on 2020 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Help Desk Technician Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: logical reasoning and interpreting instructions for computer-related positions; working effectively with others; user support and training; and more.
Download or read book MCDST Microsoft Certified Desktop Support Technician Study Guide written by Bill Ferguson and published by John Wiley & Sons. This book was released on 2006-07-05 with total page 630 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you're seeking MCDST certification, here's the book you need to prepare for Exam 70-271, Supporting Users and Troubleshooting a Microsoft XP Operating System, and Exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This revised and updated Deluxe Edition features over 200 pages of new content-including the very latest updates to the exams as well as case studies-and provides complete instruction to meet the exacting requirements of each exam. Prepare for your certification and career with this two-in-one, value-packed guide. Inside you'll find: Practical information on how to analyze problems and provide support to end users Hundreds of challenging review questions Bonus CD loaded with exam prep software, four bonus exams, Sybex test engine, and 300 electronic flashcards Authoritative coverage of all exam objectives, including: Exam 70-271 Installing a Windows Desktop Operating System Managing and Troubleshooting Access to Resources Configuring and Troubleshooting Hardware Devices and Drivers Configuring and Troubleshooting the Desktop and User Environments Troubleshooting Network Protocols and Services Exam 70-272 Configuring and Troubleshooting Applications Resolving Issues Related to Usability Resolving Issues Related to Application Customization Configuring and Troubleshooting Connectivity for Applications Configuring Application Security SYBEX TEST ENGINE: Test your knowledge with advanced testing software. Includes all chapter review questions plus bonus exams. ELECTRONIC FLASHCARDS: Reinforce your understanding with flashcards that can run on your PC, Pocket PC, or Palm device. Also on the CD you'll find the entire book in searchable and printable PDF. Study anywhere, any time, and approach the exam with confidence. Visit www.sybex.com for all of your Microsoft certification needs Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
Download or read book Central Service Technical Manual written by IAHCSMM and published by . This book was released on 2016-01-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Customer Support Complete Certification Kit Study Book and Elearning Program written by Jean Browning and published by Emereo Publishing. This book was released on 2016-05-20 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: This self-study Exam preparation guide and its accompanying online course for the Customer support Certification Exam contains everything you need to test yourself and pass the Exam. All Exam topics are covered and insider secrets, complete explanations of all Customer support subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of Customer support concepts and prepare you for Exam success on the first attempt are provided. Included with your purchase: 1. This book 2. eLearning Course Access 3. PDF Course book 4. Exam 5. Upon successful completion of the course and exam, you will receive a personalized certificate Put your knowledge and experience to the test. Achieve Customer support Certification and accelerate your career with the included Exam. Can you imagine valuing a book and its course so much that you send the author a *Thank You* email? Tens of thousands of people understand why this is a worldwide best-seller. Is it the authors years of experience? The endless hours of ongoing research? The interviews with those who failed the Exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above. This book and its accompanying online course includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the Customer support Exam on your FIRST try. How To Get Up to speed with the theory? Buy this. Read it. Do the eLearning Program. And Pass the Customer support Exam.
Download or read book PTCE Pharmacy Technician Certification Exam Flashcard Book Online written by Della Ata Khoury, CPhT and published by Research & Education Assoc.. This book was released on 2016-08-25 with total page 579 pages. Available in PDF, EPUB and Kindle. Book excerpt: REA's PTCE (Pharmacy Technician Certification Exam) Flashcard Book Updated Second Edition 500 Questions & Answers You Need to Know This latest addition to our Health Sciences series of flashcards is designed to help PTCE candidates check their test-readiness before taking the Pharmacy Technician Certification Exam. Unlike most flashcards that come in a box, our cards are bound in an easy-to-use, organized book that makes it convenient to study anywhere. Written by a seasoned pharmacy technician instructor and based on the most recent exam, our study supplement covers everything you need to know for the PTCE: assisting the pharmacist in serving patients, maintaining medication and inventory control systems, and participating in the management of pharmacy practice. The flashcards are broken down by PTCE test topics and include multiple-choice questions with detailed answer explanations. The questions are similar to what you may encounter on the PTCE. The 500 flashcards are divided as follows: * 200 flashcards focused on the top 200 brand/generic drug names including their respective drug classes, indications, side effects, and special considerations * 50 flashcards focused on pharmaceutical terms and abbreviations * 250 flashcards focused on PTCE review material: - 165 flashcards on Assisting the Pharmacist in Serving Patients - 55 flashcards on Maintaining Medication and Inventory Control Systems - 30 flashcards on Participating in the Administration and Management of Pharmacy Practice After studying with the book, go online and review what you have learned at REA's Study Center. Our customizable e-flashcards and 3 practice quizzes give you the freedom to create your own PTCE study plan and study anywhere, anytime. You can also create your own unique flashcards for any sections of the test that give you difficulty. This flashcard book and the online tools that come with it, will help you personalize your PTCE prep by testing your understanding, pinpointing your weaknesses, and delivering flashcard study materials unique to you. If you're a pharmacy tech student and want extra practice and review before the exam, REA's PTCE Flashcard Book is the right Rx for your study needs.
Download or read book Help Desk Manager Complete Certification Kit Study Book and Elearning Program written by Helen Ayers and published by Emereo Publishing. This book was released on 2016-05-13 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: This self-study Exam preparation guide and its accompanying online course for the Help Desk Manager Certification Exam contains everything you need to test yourself and pass the Exam. All Exam topics are covered and insider secrets, complete explanations of all Help Desk Manager subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of Help Desk Manager concepts and prepare you for Exam success on the first attempt are provided. Included with your purchase: 1. This book 2. eLearning Course Access 3. PDF Course book 4. Exam 5. Upon successful completion of the course and exam, you will receive a personalized certificate Put your knowledge and experience to the test. Achieve Help Desk Manager Certification and accelerate your career with the included Exam. Can you imagine valuing a book and its course so much that you send the author a *Thank You* email? Tens of thousands of people understand why this is a worldwide best-seller. Is it the authors years of experience? The endless hours of ongoing research? The interviews with those who failed the Exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above. This book and its accompanying online course includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the Help Desk Manager Exam on your FIRST try. How To Get Up to speed with the theory? Buy this. Read it. Do the eLearning Program. And Pass the Help Desk Manager Exam.
Download or read book A Guide to Software written by Jean Andrews and published by Course Technology. This book was released on 2006-12 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Lab Manual for A+ GUIDE TO SOFTWARE: MANAGING, MAINTAINING, AND TROUBLESHOOTING, 4th Edition, is a valuable tool designed to enhance your classroom experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, review questions and more are all included.
Download or read book Effective Help Desk Specialist Skills written by Darril Gibson and published by Pearson IT Certification. This book was released on 2014-10-27 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers both “soft” personal skills and “hard” technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology–and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you’ll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You’ll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: • How the modern help desk has evolved • Understanding your users’ needs, goals, and attitudes • Walking through the typical help desk call • Communicating well: listening actively and asking better questions • Improving interactions and handling difficult situations • Developing positive attitudes, and “owning” the problem • Managing your time and stress • Supporting computers, networks, smartphones, and tablets • Finding the technical product knowledge you need • Protecting the security of your users, information, and devices • Defining, diagnosing, and solving problems, step by step • Writing it up: from incident reports to documentation • Working in teams to meet the goals of the business • Using ITIL to improve the services you provide • Calculating help desk costs, benefits, value, and performance • Taking control of your support career Powerful features make it easier to learn about help desk careers! • Clear introductions describe the big ideas and show how they fit with what you’ve already learned • Specific chapter objectives tell you exactly what you need to learn • Key Terms lists help you identify important terms and a complete Glossary helps you understand them • Author’s Notes and On The Side features help you go deeper into the topic if you want to • Chapter Review tools and activities help you make sure you’ve learned the material Exclusive Mind Mapping activities! • Organize important ideas visually–in your mind, in your words • Learn more, remember more • Understand how different ideas fit together
