Download or read book Healthcare Call Center Essentials written by Peter Lyle DeHaan and published by Peter DeHaan. This book was released on 2022-06-06 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: The essential guide to healthcare call centers. Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system. But running a healthcare call center comes with its own set of challenges. Healthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center. From daily operations to long-term success, this essential guide will help you create a thriving contact center that meets the urgent needs of both patients and the medical community. By addressing common pain points, Healthcare Call Center Essentials will teach you how to: - Train and retain agents for long-term success - Measure your metrics to understand your call center’s strengths and weaknesses - Create more efficient and effective call center operations - Understand the dynamics of traffic, time management, and employee issues - Optimize your systems to better meet the needs of your medical community Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success provides practical and actionable tips to call center directors, managers, and leaders. You’ll discover how to better manage your team and maintain achievable strategies to meet your goals and powerfully support patients and healthcare centers. By implementing the strategies in Healthcare Call Center Essentials, you can improve your daily systems and optimize your contact center operation. Get your copy today.
Download or read book Healthcare Call Center Essentials written by Peter Lyle DeHaan and published by Rock Rooster Books. This book was released on 2022-06-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare Call Center Essentials provides practical, actionable tips to medical call center operations. Discover how to better manage your team and develop strategies to meet goals and powerfully support patients and healthcare facilities.
Download or read book Essentials of Health Care Finance written by William Cleverley and published by Jones & Bartlett Learning. This book was released on 2011 with total page 590 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essentials of Health Care Finance stands firmly in its place as the leading textbook on healthcare finance. No other text so completely blends the best of current finance theory with the tools needed in day-to-day practice. Useful for all course levels as well as a professional reference, this text offers a comprehensive introduction to the field. The Seventh Edition has been thoroughly revised to reflect the current economic environment in the healthcare industry, with thoughtful descriptions and ‘real-world’ examples. As the not-for-profit health care sector has increasingly come under attack by legislators seeking new sources of tax revenue, this edition also features a new chapter on assessing community benefits including an examination of the new Schedule H of the IRS 990 form. Ancillary instructor materials for the Seventh Edition have been significantly expanded and updated. PowerPoint lecture slides now include selected examples from the chapters. Electronic versions of many of the charts and tables in the chapters are provided to enable the instructor to re-create and modify existing examples. An expanded set of test questions with detailed answers will be provided for each chapter. New excel spreadsheets for selected chapters will be created to help both the students and the instructors perform a variety of financial analysis tasks with spreadsheet templates. The instructor’s manual has been revised to include key learning points, chapter overviews, and guidelines for class discussion.
Download or read book Call Center Rocket Science written by Randy Rubingh and published by Createspace Independent Pub. This book was released on 2013-03-20 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I once heard it said that running a call center is not rocket science. While you may not need the skills and education of an aerospace engineer, successful call center management does require certain skills and insight."-RANDY RUBINGH Call Center Rocket Science gives practical, hands on advice for today's customer service professionals. Here you will find real world advice on a wide variety of topics essential to effective call center management including: Recruiting and Hiring: How to find great agents, what to look for in a candidate, how to weed out applicants that may not be a good fit, closing the best candidates. Training: How to develop an effective new hire training course that prepares reps to take successfully take calls starting their first day on the floor. Effective Role playing strategies to increase effectiveness of training. Management: Creating a world class culture to motivate and retain your staff. How to look at and understand call center statistics. Call Center Operations: How to handle the day to day activity of a call center, and manage the business without constantly fighting fires. Outsourcing: For outsourcers- tips on how to make your client satisfied and give you more business. For those who outsource there are tips on how to get below the surface to truly understanding the level of service being provided by your service provider. Overall 110 tips that most centers can implement right away and receive immediate benefit of improved operations, and higher levels of employee and customer satisfaction.
Download or read book Essentials of Public Health written by Guthrie S. Birkhead and published by Jones & Bartlett Learning. This book was released on 2020-02-18 with total page 333 pages. Available in PDF, EPUB and Kindle. Book excerpt: As one of the foundational texts in the Essential Public Health series, Essentials of Public Health, Fourth Edition -- formerly authored by Turnock -- is an excellent introduction to the field of public health, covering public health practice, government public health, and careers in public health. After defining Public Health and looking at the current U.S. public health system and practice, the book looks at population health measurement, policy development, and collaboration between the public health and the health system. Final chapters explore career opportunities in public health administration, epidemiology, public health nursing, and health education as well as emerging ones such as health information technologists, emergency managers, and more. Helpful learning tools such as chapter exercises and discussion questions, making it an ideal text to prepare your students for the profession of public health.
Download or read book Healthcare Call Centers written by Toni Baych and published by Jossey-Bass. This book was released on 1998-07-14 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The expectations of speed, reliability, and intimacy of call centers are increasingly becoming the benchmark that patients use to measure the quality of their interaction with a healthcare enterprise. This volume addresses the challenges that healthcare systems professionals face as they attempt to fulfill--and exceed--patients' expectations of the call center. It offers several case studies of healthcare call centers that overcame the challenges and achieved the goals of service, satisfaction, revenue, and rention. The authors also discuss how to create a vision for a medical call center; how to redesign the customer service call center infrastructure; and how to develop web-based knowledge management systems for call centers. This is an issue of the Journal of Healthcare Information Management, sponsored by the Healthcare Information Management Systems Society.
Download or read book Essentials of the U S Health Care System written by Leiyu Shi and published by Jones & Bartlett Learning. This book was released on 2018-09-07 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essentials of the U.S. Health Care System, Fifth Edition is a clear and concise distillation of the major topics covered in the best-selling Delivering Health Care in America by the same authors. Designed for undergraduate and graduate students in programs across the health disciplines, Essentials of the U.S. Health Care System is a reader-friendly, well organized resource that covers the major characteristics, foundations, and future of the U.S. health care system. The text clarifies the complexities of health care organization and finance and presents a solid overview of how the various components fit together.
Download or read book Essentials of Managed Health Care written by Peter Reid Kongstvedt and published by Jones & Bartlett Learning. This book was released on 2007 with total page 874 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managed Care
Download or read book Essentials of Health Information Systems and Technology written by Jean A Balgrosky and published by Jones & Bartlett Publishers. This book was released on 2014-08-11 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Key Terms; Discussion Questions; References; Chapter 2 HIS Scope, Definition, and Conceptual Model; Learning Objectives; Introduction; HIS Uses in Organizational and Community Settings; Summary; Key Terms; Discussion Questions; References; Section II: Systems and Management; Chapter 3 HIS Strategic Planning; Learning Objectives; Introduction; HIS Strategy: Organizational Strategy as Its Roadmap; HIS Strategy: Where Do We Begin?; Why HIS Strategy Matters; HIS and Technology Strategy: Advancing Public Health; HIS and Technology Strategy: Architecture Builds a Strong House.
Download or read book Call Centers For Dummies written by Real Bergevin and published by John Wiley & Sons. This book was released on 2010-04-16 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Download or read book Essentials of Managed Health Care written by Peter Reid Kongstvedt and published by Jones & Bartlett Learning. This book was released on 2003 with total page 918 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Contact Center Management on Fast Forward written by Brad Cleveland and published by . This book was released on 2019-09-15 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Essential Skills for Health Career Success written by Jacquelyn Rhine Marshall and published by Goodheart-Wilcox Publisher. This book was released on 2014-01-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essential Skills for Health Career Success strengthens the basic academic skills--such as reading, writing, science, and math--that students need for a successful career in healthcare. Used for a stand-alone course or as a supplement, this text is ideal for students who need a basic skills boot camp and for students enrolled in bridge courses. In addition to basic skill development, the text provides an overview to the healthcare industry; critical safety and infection control procedures; and legal and ethical considerations. Students are also introduced to basic medical terminology and the body systems that they will study in more detailed A&P courses at a later date. As an added plus, chapters on study skills and employability skills increase students' likelihood for success in the classroom and in the workplace. Real-life scenarios form the basis of practice problems that enhance student math, writing, and reading skills. Self-assessment opportunities allow students to gauge their skill level to determine which skills need further practice. Companion and mobile websites provide a variety of interactive activities to supplement the text and allow students to study on the go.
Download or read book Basics of the U S Health Care System written by Nancy J. Niles and published by Jones & Bartlett Publishers. This book was released on 2014-02-18 with total page 443 pages. Available in PDF, EPUB and Kindle. Book excerpt: Basics of the U.S. Health Care System, Second Edition provides students with a broad, fundamental introduction to the workings of the healthcare industry. Engaging and activities-oriented, the text offers an especially accessible overview of the major concepts of healthcare operations, the role of government, public and private financing, as well as ethical and legal issues. Each chapter features review exercises and Web resources that make studying this complex industry both enjoyable and easy. Students of various disciplines—including healthcare administration, business, nursing, public health, and others—will discover in Basics of the U.S. Health Care System, Second Edition a practical guide that prepares them for professional opportunities in this rapidly growing sector. The Second Edition has been updated substantially to reflect the passage and implementation of the health care reform act of 2010, as well as new information on information technology, Medicare, Medicaid, and much more. Basics of the U.S. Health Care System features: • A new chapter on the Patient Protection and Affordable Care Act of 2010 • A complete overview of basic concepts of the U.S. healthcare system • Student activities including crossword puzzles and vocabulary reviews in each chapter • Helpful case studies • PowerPoint slides, TestBank, and Instructor’s Manual for instructors • Online flashcards, crosswords, and an interactive glossary for students
Download or read book Essentials of Health Care Marketing written by Berkowitz and published by Jones & Bartlett Publishers. This book was released on 2016-08-15 with total page 609 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essentials of Health Care Marketing, Fourth Edition will provide your students with a foundational knowledge of the principles of marketing and their particular application in health care. Moreover, the text offers a perspective on how these principles must shift in response to the changing environmental forces that are unique to this market.
Download or read book Sticky Customer Service written by Peter Lyle DeHaan and published by Peter DeHaan Publishing Inc. This book was released on 2021-06-17 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you lose customers about as fast as you gain them?= It doesn't have to be that way. Customer service isn't a once-and-done effort. It takes ongoing work to truly meet your customers' expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength. With over three decades of business and entrepreneurial experience, Peter Lyle DeHaan, PhD, offers his prescriptions to serve customers better and stop driving them away. You'll discover: - The three key areas where customer service occurs and why they must work together. - How to avoid common errors that too many businesses make. - Why delighting customers is not the best approach and sets up future failure. Based on a lifetime of real-world examples, Sticky Customer Service reveals customer service gone wrong and customer service done well. Customer service is not a set-it-and-forget-it initiative. Never lose sight of this. Sticky Customer Service will keep you moving forward and on track. Uncover helpful customer service tips through this compelling read, encouraging you to do better and celebrating what you do best. Learn how to meet your customers' expectations every chance you get. Get Sticky Customer Service and turn customer retention into a strength.
Download or read book Sticky Living written by Peter Lyle DeHaan and published by Rock Rooster Books. This book was released on 2024-09-18 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: Live a life that sticks! Sticky Living challenges us to make every moment matter and leave a legacy that lasts beyond our careers…and our lives. While work is important, it only accounts for a fraction of our lives. Embrace the significance of family, relationships, and non-work time in creating a fulfilling life that sticks. Through chapters on family, attitude, celebration, busyness, and more, discover practical advice and wisdom to help navigate life’s complexities with intentionality and purpose. From money management to social media use, from forgiveness to community engagement, Sticky Living provides a roadmap for living a life that lasts and impacts others positively. Join Peter Lyle DeHaan on a journey to transform your daily interactions, habits, and mindset to cultivate meaningful relationships and build a legacy that goes beyond work and career. Sticky Living is a must-read for anyone seeking to make a difference in the world and create lasting connections that matter most. Take the next step towards a life that sticks with Sticky Living. Get your copy today.
