Download or read book HCAHPS Basics written by Carrie Brady and published by Hcpro, a Division of Simplify Compliance. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: HCAHPS Basics: A Resource Guide for Healthcare Managers Carrie Brady, JD, MA Anyone can view your HCAHPS scores right now. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) spells worry for many hospitals. Reporting to HCAHPS is necessary for full Centers for Medicare & Medicaid Serivces (CMS) reimbursement, but can weigh heavily on the minds of hospitals leaders because it publicly displays perceived patient satisfaction for everyone to see. Study after study shows ample room for improvement at many facilities. Is your organization's reputation on the line? HCAHPS success is linked to patient satisfaction, employee satisfaction and retention, physician satisfaction, and profitability, and has become a business driver for hospitals. How will you ensure your hospital's HCAHPS survey data is in good light? HCAHPS Basics: A Resource Guide for Healthcare Managers includes: Clear explanations of CMS expectations for HCAHPS Step-by-step instructions on how to conduct the survey for best results, including choosing a vendor A time-saving CD-ROM containing the HCAHPS survey, useful resources, and presentation Tips to effectively report your HCAHPS information Advice on how to use HCAHPS data for performance improvement Methods to compare your facility to others Helpful case studies that provide real-world examples Advice on how to make patient satisfaction a priority Take an active approach to improving patient satisfaction through reporting. HCAHPS Basics: A Resource Guide for Healthcare Managers is a straightforward, jargon-free handbook that breaks down the essentials of HCAHPS. It describes what the survey is, how to conduct the survey for best results, and how to use HCAHPS results to improve patient care and satisfaction. This concise resource highlights the keys to success in other facilities and shows how their quality improvements may be implemented in your facility as well as common pitfalls to avoid. Answer important questions. HCAHPS Basics: A Resource Guide for Healthcare Managers is the resource you need not only to survive, but thrive in an HCAHPS world. HCAHPS Basics tackles questions asked by many hospital leaders, such as: Why is the HCAHPS data important? How does HCAHPS support other key organizational goals? How do we monitor data submissions? Should we use a vendor? How can I ensure that the HCAHPS data is submitted accurately so the hospital will receive the full CMS payment? All-in-one succinct and easy-to-reference book! HCAHPS Basics: A Resource Guide for Healthcare Managersis a single source for vital HCAHPS survey and vendor information, tips from leading hospitals, vendors, government agencies, and much more. Check out the Table of Contents Chapter 1: What is HCAHPS? Chapter 2: Why HCAHPS Matters Chapter 3: HCAHPS Survey Process Basics Chapter 4: Demystifying the Pubic Reporting Process Chapter 5: Dancing with HCAHPS Data Chapter 6: Common Pitfalls to Avoid Chapter 7: Case Studies Chapter 8: Future of CAHPS Surveys Appendix A: HCAHPS Survey Appendix B: Important Resources Appendix C: HCAHPS Overview PowerPoint Presentation

Download or read book It s Getting There a Guide to HCAHPS Basics written by Anthony Rodriguez and published by . This book was released on 2017-08-22 with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your patients deserve the best care possible! Remind yourself of your "why?" in this 30-minute journey to HCAHPS improvement. It's Getting There: A Guide to HCAHPS Basics uses the exact language in HCAHPS, along with the author's personal anecdotes, as a means to familiarize the caregiver with the HCAHPS process. You should liken it to knowing the questions to an important test, well before you ever take the test. This guide serves as an excellent tool in two capacities: 1) a strong introduction to HCAHPS for new caregivers, 2) and a usable reference for teams already embarking on a journey to improve HCAHPS scores. Each HCAHPS listing includes brief, proven strategies that are immediately actionable. The guide also includes simplified discussion to easily understand the scoring methodology, along with sample reports that show your results in a concise, professional manner. You owe it to yourself, your team, and your PATIENTS to learn the principles shared in It's Getting There: A Guide to HCAHPS Basics!

Download or read book Physician s Guide to Surviving CGCAHPS HCAHPS written by Trina E. Dorrah, MD, MPH and published by Trina Dorrah. This book was released on 2014-07-01 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take control of your patient satisfaction with the Physician’s Guide to Surviving CGCAHPS & HCAHPS by Trina E. Dorrah, MD, MPH. As patients demand more from their healthcare providers, publicly reported, standardized patient satisfaction surveys are now the norm. Despite the importance of these surveys, medical education often does not teach healthcare providers how to improve patient satisfaction and succeed with CGCAHPS and HCAHPS. That is, until now. With Dr. Dorrah’s step-by-step instructional guide, healthcare providers will learn the fundamentals of patient satisfaction, including CGCAHPS and HCAHPS survey basics, and overall tips for succeeding on patient satisfaction surveys. Doctors, physician assistants, nurse practitioners, and students alike will quickly learn how to improve their patients’ satisfaction with Dr. Dorrah’s essential Physician’s Guide to Surviving CGCAHPS & HCAHPS.

Download or read book Basics of the U S Health Care System written by Nancy J. Niles and published by Jones & Bartlett Learning. This book was released on 2023-09-14 with total page 964 pages. Available in PDF, EPUB and Kindle. Book excerpt: Basics of the U.S. Health Care System provides a broad introduction to the workings of the healthcare industry. Engaging and activities-oriented, the text offers an accessible overview of the major concepts of healthcare operations; the role of government and public health; inpatient, outpatient, and long-term care services; payors and financing; careers; and legal and ethical issues. Updated with new data throughout, the Fifth Edition also includes coverage of the COVID-19 pandemic, including the global impact of the pandemic and global vaccination rates; the impact of socioeconomic factors on COVID outcomes; the disease’s impact on mental health; the U.S. government role in managing the pandemic, and more.

Download or read book Basics of the U S Health Care System written by Niles and published by Jones & Bartlett Learning. This book was released on 2016-12-14 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: Basics of the U.S. Health Care System, Third Edition provides students with a broad, fundamental introduction to the workings of the healthcare industry. Engaging and activities-oriented, the text offers an especially accessible overview of the major concepts of healthcare operations, the role of government, public and private financing, as well as ethical and legal issues. Each chapter features review exercises and Web resources that make studying this complex industry both enjoyable and easy. Students of various disciplines—including healthcare administration, business, nursing, public health, and others—will discover a practical guide that prepares them for professional opportunities in this rapidly growing sector.

Download or read book HCAHPS Experience Guide written by Healthcare Experience Foundation and published by . This book was released on 2019-08 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The goal of this guidebook is to equip your patient experience improvement efforts and create lasting results. With that in mind, the purpose of the HCAHPS Experience Guide is to jump-start your patient experience (PX) efforts. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to create environments where patients can expect excellent experiences always. The contents of this book are a reflection of our teams work over 10 years and 400 health systems to drive significant improvement and elevated HCAHPS scores.At it's heart, improving HCAHPS is about dialogue. This book is designed to be an action-oriented resource for leaders who hare compelled to create meaningful and lasting improvements in patients perceptions of care. Whether you are a large for-profit entity, a medium sized system or a community-based rural hospital, we expect you will benefit from the direct advice and engagement tools in the HCAHPS Experience Guide.With all of HCAHPS strength (and imperfections) it holds and important place in American healthcare. This survey has given patients a voice in holding us as healthcare leaders, staff and physicians accountable to the quality of the patient experience provided.

Download or read book The Hcahps Handbook written by Quint Studer and published by . This book was released on 2010-10 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitals have always felt pressure to provide excellent clinical care. And now that the Patient Protection and Affordable Care Act has been signed into law, that pressure has intensified. Increasingly, hospitals will face financial consequences for failing to live up to patient expectations of quality care. HCAHPS results are directly linked to reimbursement. But they're also a barometer for measuring clinical performance and quality improvement. When hospitals raise their HCAHPS results, they also have fewer falls, lower infection rates, fewer readmissions - all the factors that impact reimbursement. The HCAHPS Handbook is a practical resource filled with actionable tips proven to help hospitals improve patient perception of care. Because it's broken down by HCAHPS composites, readers can zero in on the parts of the survey that need attention. And the book provides a few carefully targeted tactics they can use to improve the results on each question. Best of all, these tactics are foundational. They build on what most hospitals (particularly those that have implemented Studer Group's Evidence Based Leadership framework) are already doing. It's about working smarter, not harder. And ultimately, it's about hardwiring the behaviors and processes that lead to consistent excellence - and creating a culture of always.

Download or read book The HCAHPS Handbook 2nd Edition written by Lyn Ketelsen and published by . This book was released on 2014-08-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are your HCAHPS results on track? Our revised and updated version of The HCAHPS Handbook includes the newest information and the latest tactics that enable you to provide the exceptional quality of care your patients expect and deserve. With fresh evidence harvested from organizations across the nation, The HCAHPS Handbook shares proven strategies for moving metrics on all HCAHPS questions, and more importantly, how to successfully deploy the tactics that will have a lasting impact on patients and the experience of care.

Download or read book Fundamentals of Nursing E Book written by Patricia A. Potter and published by Elsevier Health Sciences. This book was released on 2021-12-22 with total page 1542 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW content includes topics such as clinical judgment, COVID-19, compassion fatigue, gun violence, patient safety, the opioid epidemic, and device addiction. NEW! Next Generation NCLEX®-style questions with cases are provided on the Evolve website to prepare you for these challenging new question types. NEW! Nursing Process and Clinical Judgment steps are coordinated so that you can quickly understand how both models drive their nursing care. NEW objectives are clearly and precisely tied to content, making it easier to find relevant information.

Download or read book Patient Reported Outcomes in Performance Measurement written by David Cella and published by RTI Press. This book was released on 2015-09-17 with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patient-reported outcomes (PROs) are measures of how patients feel or what they are able to do in the context of their health status; PROs are reports, usually on questionnaires, about a patient's health conditions, health behaviors, or experiences with health care that individuals report directly, without modification of responses by clinicians or others; thus, they directly reflect the voice of the patient. PROs cover domains such as physical health, mental and emotional health, functioning, symptoms and symptom burden, and health behaviors. They are relevant for many activities: helping patients and their clinicians make informed decisions about health care, monitoring the progress of care, setting policies for coverage and reimbursement of health services, improving the quality of health care services, and tracking or reporting on the performance of health care delivery organizations. We address the major methodological issues related to choosing, administering, and using PROs for these purposes, particularly in clinical practice settings. We include a framework for best practices in selecting PROs, focusing on choosing appropriate methods and modes for administering PRO measures to accommodate patients with diverse linguistic, cultural, educational, and functional skills, understanding measures developed through both classic and modern test theory, and addressing complex issues relating to scoring and analyzing PRO data.

Download or read book Introduction to Quality and Safety Education for Nurses Second Edition written by Patricia Kelly, MSN, RN and published by Springer Publishing Company. This book was released on 2018-07-28 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated to incorporate a leadership and management and interprofessional focus This second edition of Introduction to Quality and Safety Education for Nurses has been thoroughly updated with a leadership and management perspective while retaining core content that unpacks the knowledge and skills required of entry-level nurses in each of the six Quality and Safety Education for Nurses (QSEN) domains. After heart disease and cancer, patient safety errors rank as the third-leading cause of death in the U.S. As patients’ needs have increased in complexity and inter-professional teamwork and collaboration has become essential, only strong leadership skills can ensure high-quality and safe care. Nurses, largest group of health care professionals that spend the most time with patients, are uniquely suited to lead through effective management and communication in this dynamic environment. With contributions from nurses, physicians, pharmacists, librarians, attorney, and other health care professionals throughout the U.S. and beyond, Introduction to Quality and Safety Education for Nurses, Second Edition underscores the inter-professional focus grounding health care practice today. The updated edition includes five new chapters on implementing quality and safety initiatives from a leadership and management perspective, and state-of-the-art information on quality improvement. Each chapter contains learning objectives, opening scenarios, case studies, interviews, critical thinking exercises, key concepts, clinical discussion points, review activities, NCLEX-style questions, and web resources. New to the Second Edition: Increased focus on leadership and management aspects of Quality and Safety Updated information from national and state health care and nursing organizations An evolving clinical case study for application of concepts throughout the text Additional patient care cases and real-life examples Interviews with a myriad of health care professionals such as educators, library scientists, lawyers, psychologists, risk managers, and many others Five new chapters addressing nurse leadership and management of high-quality care, legal and ethical aspects of quality and safety, delegating patient care and setting priorities, tools of quality improvement, and quality improvement project management Key Features: Helps nursing schools to fulfill accreditation standards for quality and safety curricula Maps the QSEN competencies for knowledge, skills and attitudes(KSA’s) for each chapter Includes objectives, critical thinking exercises, case studies, interviews, NCLEX-style questions, photos, tables, suggested readings, and more in each chapter Provides instructor package with PowerPoint slides, Q&A, answers for case study and critical thinking exercises, and more Provides knowledge for Nursing Education QSEN-specific courses KSAs throughout chapters

Download or read book Improving Healthcare Quality in Europe Characteristics Effectiveness and Implementation of Different Strategies written by OECD and published by OECD Publishing. This book was released on 2019-10-17 with total page 447 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improving quality of care. Crucially, it summarizes available evidence on different quality strategies and provides recommendations for their implementation. This book is intended to help policy-makers to understand concepts of quality and to support them to evaluate single strategies and combinations of strategies.

Download or read book A Formal HCAHPS Teaching Program Targeting Communication Improves HCAHPS Scores written by Bobbie Davis and published by . This book was released on 2019 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey given to patients after discharge from an inpatient unit is a validate tool used to determine the level of patient experience. Organizations across the country, including the Northern California Academic Medical Center, have implemented many initiatives aimed at improving these scores. HCAHPS scores for the hematology/oncology unit at this medical center remain low even after previous education efforts. The aim of this quality improvement project was to improve the patient experience, as evidenced by HCAHPS scores, with the implementation of an HCAHPS teaching program for nursing staff, focusing on understanding what HCAHPS are, how patients absorb information, and key phrases and practices that can positively affect patient perceptions. Over a three-week period, staff received education on HCAHPS, top box scores, and communication intervention and tools that can be used for each of the three domains being focused on by the organization, care transitions, education about medication, and staff responsiveness. HCAHPS scores and the rate staff integrated interventions into their practice were the main measurement modalities. Knowledge of HCAHPS and attitude towards importance improved among staff, unfortunately HCAHPS scores for staff responsiveness, the domain requiring the most improvement, did not meet the benchmark but did improve by 13 points (49% to 62%). This HCAHPS teaching program has potential to improve HCAHPS scores significantly, however due to the project lead having an unforeseen absence education was not reinforced as planned.

Download or read book Achieving Patient aka Customer Experience Excellence written by Rhonda Dishongh and published by CRC Press. This book was released on 2013-06-10 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction success. Demonstrating how Community General was able to achieve its cultural transformation, the book presents valuable lessons learned that can be applied across a range of industries, including healthcare, telecom, and financial services. Each chapter begins with a case study that describes the experiences of the authors—the director of customer experience design, the director of imaging services, a consultant, and a business psychologist—allowing readers to learn from their success and struggles. Each chapter also includes a management learning section that provides practical advice and helpful tips for healthcare managers on their journey towards achieving excellence in the patient experience. Representing decades of battle-tested experience, this book will not only help you understand the components required to build a customer-centric culture, but will also provide the mindset you will need to strike the ideal balance between patient (aka customer) satisfaction and business benefit.

Download or read book Clinical Data as the Basic Staple of Health Learning written by Institute of Medicine and published by National Academies Press. This book was released on 2011-01-14 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Successful development of clinical data as an engine for knowledge generation has the potential to transform health and health care in America. As part of its Learning Health System Series, the Roundtable on Value & Science-Driven Health Care hosted a workshop to discuss expanding the access to and use of clinical data as a foundation for care improvement.

Download or read book Jonas Introduction to the U S Health Care System Ninth Edition written by Raymond L. Goldsteen, DrPH and published by Springer Publishing Company. This book was released on 2020-05-04 with total page 463 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note to Readers: Publisher does not guarantee quality or access to any included digital components if book is purchased through a third-party seller. This revised ninth edition of the best-selling introductory text to the U.S. health care system is fully updated to reflect changes to health care services, delivery, and financing resulting from new policies affecting the Affordable Care Act (ACA). Valued for its concise and balanced survey of the U.S. health care system, this book describes how the American health care system currently functions, the major factors that led to its present day structure, and a forecasting of how the industry is likely to change over the course of the next few years. This practical text highlights an array of influences shaping the future of health care, such as the use of big data and analytics, new policies and trends tied to pharmaceuticals and medical devices, and innovations to mental health and substance abuse. With an emphasis on policy development, the authors underscore the fluidity of the system and examine the debates and conflicts that have shaped health care changes and influenced American values and belief systems. This accessible text defines the most essential elements of the health care system, including its components, organization, services, and financing. An ideal text for undergraduate courses, graduate survey courses, and courses introducing the subject to medical students, it describes the ongoing evolution of the system, taking into consideration future directions given proposed changes to the ACA and other health laws by Congress, the Trump administration, and the political landscape in general. Organized to facilitate an understanding of concepts at work, Jonas’ Introduction to the U.S. Health Care System equips public health and health administration students as well as medical, nursing, and allied health professionals with a deeper understanding of the field in which they will practice, so they can position themselves to navigate upcoming changes that affect health care quality, value, and access. New to the Ninth Edition: Updated to address changes to health care services, delivery, and financing in the United States An expanded section on future trends in health care A full description of the health care reform politics under the Obama and Trump administrations and those being promoted in political campaigns New chapter on medicines, devices, and health care technology Increased coverage of mental health and substance abuse, long-term care, and other institutionalized populations Digital ancillaries include access to the eBook, an annual update on U.S. health policy, and new student exercises utilizing publicly available data Key Features: The most concise and balanced introduction to the U.S. health care system Provides a framework for examining how each structure and stakeholder within the health system interacts and how changes to policy would affect them Numerous cartoons, graphs, and tables break up the text and serve as meaningful context with pertinent data Each chapter utilizes learning objectives and discussion questions to guide student reading Includes a full suite of Instructor ancillaries including an Instructor’s Manual, PowerPoints, Test Bank, and other exercises

Download or read book Introduction to Acute and Ambulatory Care Pharmacy Practice written by David A. Holdford and published by ASHP. This book was released on 2017-06-30 with total page 499 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn How to Thrive in Today’s Institutional Pharmacy Practice Landscape With ASHP’s Introduction to Acute and Ambulatory Care Pharmacy Practice, Second Edition, pharmacy students and technicians can gain a professional head start by learning essential vocabulary, legal and regulatory issues, and the core clinical and administrative pharmacy operations in various practice settings. It is also a useful reference for new practitioners and anyone else interested in institutional pharmacy’s current financial, technological, and distributional systems. Written by David A. Holdford, RPh, MS, PhD, FAPhA, with additional content from 27 leading experts, the second edition provides a thorough introduction to all aspects of the institutional pharmacy practice in both hospital and outpatient settings, with a special focus on the developing role of technicians. It has been thoroughly updated to cover all current developments, and is clearly written, with Key Facts, What Ifs, and other learning enhancements that make terms, concepts, and processes easy to understand and apply. The Only Comprehensive Introductory Guide, Updated and Expanded Two new and 18 updated chapters cover topics, including: Key legal and regulatory issues Managing medication use and distribution Professional terminology Technology and automation Financial management, inventory, and cost control Sterile product preparation and administration Managing people and leadership Careers and training options The expanding role of pharmacy technicians Along with an understanding of the workings of institutional practice, students and new pharmacists can acquire the terminology that enables them to speak knowledgeably, along with insight into professional opportunities, including some non-traditional ones.