Download or read book Fostering Happiness Among Public Transit Users written by Emily Grise and published by . This book was released on 2019 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "Customer satisfaction surveys are one of the most heavily utilized tools within the public transit industry to gain insight into the perceptions, attitudes and behaviours of customers. The efficacy of policies and service improvement strategies derived from satisfaction data are presently limited by the methodologies that are used to analyze this data. The overarching goal of this dissertation is to expand the understanding of public transit customer satisfaction through incorporating personal, spatial and contextual factors. This research goal will be achieved through answering the following research question: How can customer satisfaction data be effectively analyzed and utilized to generate targeted service quality improvements? This dissertation consists of four research objectives which are as follows: 1.To show differences in perceptions of service quality across different socioeconomic neighbourhoods in a highly competitive and well-monitored transit market; 2.To develop a transit market segmentation approach that includes personal, spatial and contextual factors; 3.To understand the extent to which transfers influence trip satisfaction; 4.To expand our understanding of how public transit performance measures can be integrated into satisfaction analyses to better predict overall satisfaction.The four research objectives each correspond to an analysis chapter comprising this manuscript-based dissertation. These chapters build on one another, and collectively aim to advance existing methods of analyzing customer satisfaction data for better knowledge of the transit market. The first two chapters of this dissertation present spatial methods of analyzing customer satisfaction data. Chapter two examines satisfaction with bus service across neighbourhoods of varying socio-economic status in London, UK. This spatial method allows agencies to identify areas for improvement at a more disaggregate level than previous research. The third chapter presents a new market segmentation approach that incorporates spatial and contextual factors that have not previously been incorporated into the practice of segmenting the transit market. This new method is demonstrated using a sample of commuter rail users in the Greater Toronto and Hamilton Area, Canada. The remaining two chapters demonstrate how contextual and operational data can be incorporated into satisfaction analyses. Chapter four explores the relationship between transferring and trip satisfaction using a survey of transit commuters to McGill University. In Chapter 5, satisfaction levels among users of a local and a limited-stop bus service in Vancouver, Canada are studied, while controlling for operational characteristics describing the service these users experienced, such as crowding. A concluding chapter consolidates the findings of these chapters and presents policy and research implications to support a better understanding of satisfaction. More specifically, this dissertation contributes to the knowledge in the following four ways:m •Identifies important shortcomings regarding how customer satisfaction data is analyzed; •Develops reproducible methodologies to both integrate spatial data into the analysis of satisfaction levels, as well as to apply spatial analysis techniques to examine satisfaction with service at a local scale (i.e. the route or neighbourhood level); •Demonstrates how detailed trip data can be applied to understand how specific service characteristics influence satisfaction levels; •Shows how transit performance data can be integrated into satisfaction analyses to provide a more complete understanding of passenger satisfaction levels. As customers are the most important judges of service quality, this dissertation demonstrates how transit agencies can more effectively analyze customer perceptions of service as stated in satisfaction surveys and generate policies for service improvements that will have the strongest impact on riders." --

Download or read book Measuring Transport Equity written by Karen Lucas and published by Elsevier. This book was released on 2019-05-30 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring Transport Equity provides a range of methods with the potential to shape transport decision-making processes, thus allowing for the adoption of more equitable transport solutions. Presenting numerous applied methods and applications of transport equity assessment, this book formalizes the disciplinary practice, definitions, and methodologies for transport equity. In addition, it recognizes the different types of equity and acknowledges that each requires its own assessment methodologies. Bringing together the most up-to-date perspectives and practical approaches for assessing equity in relation to accessibility, environmental impacts, health, and wellbeing, the book sets standards for researchers, policymakers, and practitioners for conducting social impact analyses and is an ideal reference for those involved in transport planning. Written by a collection of top researchers and upcoming scholars in the transport field. Shows how to apply transport equity measurement ideas in the real world through case study examples. Covers emerging transport topics, including the use of advanced measures of inequality. Includes learning aids, such as methodology, application, policy relevance, and further reading.

Download or read book Project Management Best Practices Achieving Global Excellence written by Harold Kerzner and published by John Wiley & Sons. This book was released on 2018-02-07 with total page 788 pages. Available in PDF, EPUB and Kindle. Book excerpt: The comprehensive guide to project management implementation, updated with the latest in the field Project management has spread beyond the IT world to become a critical part of business in every sphere; built on efficiency, analysis, and codified practice, professional project management leads to the sort of reproducible results and reliable processes that make a business successful. Project Management Best Practices provides implementation guidance for every phase of a project, based on the real-world methodologies from leading companies around the globe. Updated to align with the industry’s latest best practices, this new Fourth Edition includes new discussion on Agile and Scrum, tradeoffs and constraints, Portfolio PMO tools, and much more. Get up-to-date information on the latest best practices that add value at every level of an organization Gain insight from more than 50 project managers at world-class organizations including Airbus, Heineken, RTA, IBM, Hewlett-Packard, Sony, Cisco, Nokia, and more Delve deeper into implementation guidance for Agile, Scrum, and Six Sigma Explore more efficient methodologies, training, measurement, and metrics that boost organization-wide performance Adopt new approaches to culture and behavioral excellence, including conflict resolution, situational leadership, proactive management, staffing, and more Ideal for both college and corporate training, this book is accompanied by an Instructor’s Manual and PowerPoint lecture slides that bring project management concepts right into the classroom. As the field continues to grow and evolve, it becomes increasingly important to stay current with new and established practices; this book provides comprehensive guidance on every aspect of project management, with invaluable real-world insight from leaders in the field.

Download or read book Urban Mass Transportation 1961 written by United States. Congress. House. Committee on Banking and Currency and published by . This book was released on 1961 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Considers H.R. 7787, to amend the Housing Act of 1954 to authorize Housing and Home Finance Agency grants to local governments for urban mass transportation system development and operation. Includes Advisory Commission on Intergovernmental Relations report "Intergovernmental Responsibilities for Mass Transportation Facilities and Services in Metropolitan Areas," Apr. 1961 (p. 79-135)

Download or read book Human Transit written by Jarrett Walker and published by Island Press. This book was released on 2012-07-29 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public transit is a powerful tool for addressing a huge range of urban problems, including traffic congestion and economic development as well as climate change. But while many people support transit in the abstract, it's often hard to channel that support into good transit investments. Part of the problem is that transit debates attract many kinds of experts, who often talk past each other. Ordinary people listen to a little of this and decide that transit is impossible to figure out. Jarrett Walker believes that transit can be simple, if we focus first on the underlying geometry that all transit technologies share. In Human Transit, Walker supplies the basic tools, the critical questions, and the means to make smarter decisions about designing and implementing transit services. Human Transit explains the fundamental geometry of transit that shapes successful systems; the process for fitting technology to a particular community; and the local choices that lead to transit-friendly development. Whether you are in the field or simply a concerned citizen, here is an accessible guide to achieving successful public transit that will enrich any community.

Download or read book Planning the Pacific Northwest written by Jill Sterrett and published by Routledge. This book was released on 2017-10-20 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Pacific Northwest is green to the extreme. Yet a day trip can go from pristine wilderness to downtown Seattle, Portland, or Vancouver. How are these commercial and cultural hot spots keeping nature and growth in balance - and what's coming next? Trace the path from forests and fish to bikes and brews as Planning the Pacific Northwest continues the APA Planners Press series on how planning shapes major American cities.

Download or read book Women Driven Mobility written by Katelyn Davis and published by SAE International. This book was released on 2021-11-22 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Where do women fit into the automotive industry? In every possible space-including those they have yet to invent! As Katelyn Shelby Davis and Kristin Shaw demonstrate in Women Driven Mobility, women are in leadership roles in all aspects of the industry. Davis and Shaw seek bring awareness and reroute this through a series of case studies that feature women working in 11 vital pillars of the mobility industry: This book presents over 40 case studies of women leading the way mobility and automotive innovation. Through interviews with leaders across the entire spectrum of industry, readers see the impact of diverse perspectives on actual projects all over the world. From creating accessible AV transportation with May Mobility to developing safe pedestrian and bike routes through Tribal Land, Karuk Tribe to championing diversity, equity and inclusion across the industries, readers are walked through each stage of the project from analysis to conclusion. Foreword by Governor Gretchen Whitmer, State of Michigan: This is not about solving problems we anticipate tomorrow. Applied autonomy can solve real accessibility challenges facing society today.

Download or read book Innovation in Urban and Regional Planning written by Alessandro Marucci and published by Springer Nature. This book was released on with total page 753 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Vertical City written by K. Al-Kodmany and published by WIT Press. This book was released on 2018-06-25 with total page 753 pages. Available in PDF, EPUB and Kindle. Book excerpt: Each century has its own unique approach toward addressing the problem of high density and the 21st century is no exception. As cities try to cope with rapid population growth - adding 2.5 billion dwellers by 2050 - and grapple with destructive sprawl, politicians, planners and architects have become increasingly interested in the vertical city paradigm. Unfortunately, cities all over the world are grossly unprepared for integrating tall buildings, as these buildings may aggravate multidimensional sustainability challenges resulting in a “vertical sprawl” that could have worse consequences than “horizontal” sprawl. By using extensive data and numerous illustrations this book provides a comprehensive guide to the successful and sustainable integration of tall buildings into cities. A new crop of skyscrapers that employ passive design strategies, green technologies, energy-saving systems and innovative renewable energy offers significant architectural improvements. At the urban scale, the book argues that planners must integrate tall buildings with efficient mass transit, walkable neighbourhoods, cycling networks, vibrant mixed-use activities, iconic transit stations, attractive plazas, well-landscaped streets, spacious parks and engaging public art. Particularly, it proposes the Tall Building and Transit Oriented Development (TB-TOD) model as one of the sustainable options for large cities going forward. Building on the work of leaders in the fields of ecological and sustainable design, this book will open readers’ eyes to a wider range of possibilities for utilizing green, resilient, smart, and sustainable features in architecture and urban planning projects. The 20 chapters offer comprehensive reading for all those interested in the planning, design, and construction of sustainable cities.

Download or read book Media Intertextualities written by Mie Hiramoto and published by John Benjamins Publishing. This book was released on 2012 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: This collection of critical essays, originally published in Pragmatics and Society 1:2 (2010), discusses how normative biases that shape our relation to the world are constructed through discursive practice in media discourse. The intertextual perspective it adopts is crucial for our understanding of how media representations of speakers and languages shape many of our preconceptions of others. Mediatization is inherently intertextual; the very nature of this process involves extracting the speech behavior of particular speakers or groups from a highly specific context and refracting and reshaping it to be inserted in another stream of representation. The notion of intertextuality becomes a useful concept for the linguistic anthropological study of media discourse in the context of modernity, as it provides us with a tool for exploring the semiotic processes that underlie the way in which the media negotiate and reinscribe the complex relationships of identity that characterize late modern subjecthood.

Download or read book Fostering Sustainable Behavior written by Doug McKenzie-Mohr and published by New Society Publishers. This book was released on 2011-02-01 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: The highly acclaimed manual for changing everyday habits-now in an all-newthird edition! We are consuming resources and polluting our environment at a rate that is outstripping our planet's ability to support us. To create a sustainable future, we must not only change our own actions, we must educate and encourage those around us to change theirs. If one individual recycles his plastic containers, the impact is minimal. But if an entire community recycles, enormous amounts of resources are saved. How then do we go about transforming people's good intentions into action? Fostering Sustainable Behavior explains how the field of community-based social marketing has emerged as an effective tool for encouraging positive social change. This completely revised and updated third edition contains a wealth of new research, behavior change tools, and case studies. Learn how to: target unsustainable behaviors, and identify the barriers to change understand various commitment strategies communicate effective messages enhance motivation and invite participation. The strategies introduced in this ground-breaking manual are an invaluable resource for anyone interested in promoting sustainable behavior, including environmental conservation, recycling and waste reduction, water and energyefficiency and alternative transportation.

Download or read book Keeping Customers Happy written by Jacqueline Dunckel and published by North Vancouver, B.C. : Self-Counsel Press. This book was released on 1990 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: A happy customer is the best asset company can have. In any business, it is essential that you develop an effective program to ensure that your patrons are satisfied with your product or service. Most businesses today realize the fundamental importance of good customer relations, but many are unaware of what is needed to achieve them. This book helps you develop a winning program that will keep your customers happy and coming back. "Good hands-on advice". National Federation of Independent Business Foundation

Download or read book The Rotarian written by and published by . This book was released on 1976-03 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: Established in 1911, The Rotarian is the official magazine of Rotary International and is circulated worldwide. Each issue contains feature articles, columns, and departments about, or of interest to, Rotarians. Seventeen Nobel Prize winners and 19 Pulitzer Prize winners – from Mahatma Ghandi to Kurt Vonnegut Jr. – have written for the magazine.

Download or read book Theories of the Information Society written by Frank Webster and published by Routledge. This book was released on 2014-03-21 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: Information is regarded as a distinguishing feature of our world. Where once economies were built on industry and conquest, we are now part of a global information economy. Pervasive media, expanding information occupations and the development of the internet convince many that living in an Information Society is the destiny of us all. Coping in an era of information flows, of virtual relationships and breakneck change poses challenges to one and all. In Theories of the Information Society Frank Webster sets out to make sense of the information explosion, taking a sceptical look at what thinkers mean when they refer to the Information Society, and critically examining the major post-war approaches to informational development. The fourth edition of this classic study brings it up to date with new research and with social and technological changes – from the ‘Twitter Revolutions’ of North Africa, to financial crises that introduced the worst recession in a life time, to the emergence of social media and blogging – and reassesses the work of key theorists in the light of these changes. More outspoken than in previous editions, Webster urges abandonment of Information Society scenarios, preferring analysis of the informatization of long-established relationships. This interdisciplinary book is essential reading for those trying to make sense of social and technological change in the post-war era. It addresses issues of central concern to students of sociology, politics, geography, communications, information science, cultural studies, computing and librarianship.

Download or read book The Out of Home Immersive Entertainment Frontier written by Kevin Williams and published by Routledge. This book was released on 2017-03-02 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Out of Home Entertainment is rather an arcane description for one of the fastest growing technology-sectors. These forms of interactive technology, often established on a 'pay per use' basis are transforming the customer experience in shops, cinemas, museums; almost any environment where consumers are congregating. Kevin Williams and Michael Mascioni's The Out-of-Home Immersive Entertainment Frontier provides a 'state of play' exploration of the successes, the emerging new applications and the strategies that inform them. The authors interviewed nearly 70 leading executives from many familiar organisations in every facet of the digital out-of-home entertainments industry. The result is an essential guide for entertainment executives as well as those involved in retailing, the hotel industry, mobile communications, museums and heritage.

Download or read book The Routledge Handbook of Public Transport written by Corinne Mulley and published by Taylor & Francis. This book was released on 2021-05-12 with total page 631 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Routledge Handbook of Public Transport is a reference work of chapters providing in-depth examination of the current issues and future developments facing public transport. Chapters in this book are dedicated to specific key topics, identifying the challenges therein and pointing to emerging areas of research and concern. The content is written by an international group of expert contributors and is enhanced through contributions from practitioners to deliver a broader perspective. The Handbook deals with public transport policy context, modal settings, public transport environment, public transport delivery issues, smart card data for planning and the future of public transport. This comprehensive reference work will be a vital source for academics, researchers and transport practitioners in public transport management, transport policy and transport planning.

Download or read book Reauthorization of the Urban Mass Transportation Act written by United States. Congress. Senate. Committee on Banking, Housing, and Urban Affairs. Subcommittee on Housing and Urban Affairs and published by . This book was released on 1986 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: