Download or read book Factors Affecting on Satisfaction of Operational Level Employees in Public and Private Banks with Special Reference to Anuradhapura District written by IMS Weerasinghe and published by . This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Employees are the backbone of any organization. They are the most precious and important asset among all the asset of any organization. Job satisfaction is a part of employee life satisfaction. So the employee job satisfaction becomes one of the top priority issues for the banking fraternity. Therefore the study aims to recognize the impact of recognition, work itself, possibility of growth, salary, working condition and job security on job satisfaction of operational level employees' of private and public banks in Anuradhapura bank town area, Sri Lanka. Also, the study focuses on the differences of job satisfaction of the private and public sector employees. The public and the private sector operational level employees who are worked in Anuradhapura town area were considered as population and sample of 100 out of them were selected. For this study a structured questionnaire was used as a data collection tool. The result shows that work itself, recognition, possibility of growth, salary, working condition and job security are job satisfied factors for operational level employees. Work itself is ranked as most satisfying factor for operational level employees and salary is the second then the possibility of growth. In addition, researcher has found that there is a significant difference between job satisfaction of the private and public sector employees. Public sector employees are high satisfied about their job than the private sector employees.

Download or read book Factors Affecting to Job Satisfaction of Banking Employees in Sri Lanka Special Reference Public and Private Banks In Anuradhapura District written by IMS. Weerasinghe and published by . This book was released on 2017 with total page 12 pages. Available in PDF, EPUB and Kindle. Book excerpt: Employees are the backbone of any organization. They are the most precious and important asset among all the assets of any organization. Job satisfaction is a part of employee life satisfaction. So the employee job satisfaction becomes one of the top priority issues in the banking industry. Therefore, the study aims to identify the level of job satisfaction of banking employees' in private and public banks in Sri Lanka with reference to Anuradhapura District. All employees who are working in both public and private banks in Anuradhapura District were the population of the study and out of them 226 employees were selected as sample of the study based on stratified sampling technique. Data were processed through number of rigorous analysis to derive a robust conclusion. The findings of the study indicated higher level of job satisfaction of public sector banking employees than private sector employees in Sri Lanka. Further study regression result highlighted statistically significant impacts of work itself, salary, job security and recognition on employee job satisfaction in baking sector Sri Lanka, however possibility of growth and working conditions no longer make significant impacts on employee job satisfaction. Finally, study identified salary as a greatest explanatory variable of employee job satisfaction in banking sector, Sri Lanka.

Download or read book Psychological Empowerment and Job Satisfaction in the Banking Sector written by Elizabeth George and published by Springer. This book was released on 2018-07-30 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores how psychological empowerment can influence and enhance job satisfaction. The authors argue that in today’s working climate the wellbeing and involvement of employees is of utmost importance to any company’s overall success and that management techniques like empowerment are the most effective means of achieving this goal. Based on an empirical study examining job satisfaction amongst employees of several private sector, public sector and new generation banks in Kerala, India as well as extensive literature review, this book discusses the role psychological empowerment plays in enhancing job satisfaction both locally and internationally. It goes on to analyze four dimensions of psychological empowerment and the role of job satisfaction in the relationship between psychological empowerment and job related stress. This book will be of great interest to scholars in management and psychology and is essential reading for industrialists and managers wanting to apply empowerment strategies in their own workplace.

Download or read book Factor Variation on Job Satisfaction of Banking Employees written by K.W.S.N. Kumari and published by . This book was released on 2019 with total page 8 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the competitive banking industry, the success of the organization totally depends on the workforce. The level of job satisfaction of the employee implies the image of the organization and it leads to the accomplishment of the goals of the organization and may vary with the banking sector; public versus private. The main purpose of this study is to compare the job satisfaction level of bankers and analyze significant influencing factors on job satisfaction in accordance with the sector. The data were collected through a questionnaire, from 150 employees in Badulla district, Sri Lanka. The chi-squared test and ordinal logistic regression model was used to identify the significant determinants. According to the regression analysis, there were positive significant effects from empowerment, job security, recognition and appreciation, relationship with the staff and work-life balance on public bank employee's job satisfaction. The most significant causative factor was the empowerment of employee and when there was an advance in empowerment; a person is 4.116 times more likely to be satisfied. However, in the private sector other than the work-life balance, all other significant causes were varied. The ability to utilize skills, the possibility of growth, salary, work-life balance and working environment were positively affected on job satisfaction. In the private sector, dominant significant impact factor was work-life balance and employee was 6.619 times more likely to be in satisfying level when there is an increase in the work-life balance. It implies that the impact factors on job satisfaction in the banking industry vary with the sector.

Download or read book Service Quality and Customer Satisfaction in Private and Public Sector Banks in Kerala A Comparative Study written by Laly Antoney and published by Prem Jose. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality and satisfaction are the key indicators of corporate competitiveness. Measurement of customer satisfaction based on the service quality is to be done independently and objectively to establish baseline for improvements in service delivery. Assessing customer satisfaction periodically allows bank management and policy makers to identify customers’ needs, expectations, perception and the perception- expectation gaps. The current study covers a comparative analysis of service quality and customer satisfaction among the customers of public and private sector commercial banks in Kerala. The research questions that are addressed in this study are on expectations and perceptions of retail customers from their preferred banks, relationship between service quality and customer satisfaction and the difference between the satisfaction level among private and public- sector banks in Kerala. In order to answer the above research questions, the problem is stated as “Service Quality and Customer Satisfaction- a Comparative Study between Public Sector and Private Sector Banks of Kerala.” A descriptive and analytical research was carried out by collecting responses from customers of three prominent banks from private and public sector each. This was done through an online structured questionnaire based on SERVQUAL model during July 2015 to July 2016, prior to SBI consolidation. Primary data is analysed using SPSS (V.21). Kolmogorov- Smirnov Test for the Normality is used to ensure normality of data distribution, Cronbach Alpha coefficient is used to measure reliability and validity is tested with the panel of experts. Mean, S.D. percentage, cross tabulation are used for descriptive and univariate analysis. Structural Equation Modelling, Confirmatory Factor Analysis and regression path analysis are used to conduct inferential and multivariate analysis. Z-test, Independent T-Test, Chi-Square, ANOVA Pearson Correlation, and post hoc tests are used for testing of hypothesis and comparative analysis. Modelling is done using Structural Equation Modelling approach and Path Analysis. The study reveals that the antecedents of customer satisfaction of retail banking customers of Kerala are reliability, assurance, empathy and tangibles. Responsiveness dimension do not affect customer satisfaction of banks in Kerala. There exists a gap between expected service quality and perceived service quality. Study reveals that there is significant positive correlation between service quality and customer satisfaction in the retail commercial banking services in Kerala. The level of customer satisfaction in public sector banks and private sector banks are not significantly different but same. Similarly, it is also found that, there is no significant difference in the customer satisfaction between sample banks like State Bank of India, State Bank of Travancore, Canara Bank, from public sector and Federal bank, South Indian bank and ICICI bank from private sector.

Download or read book Determinant of Job Satisfaction in Public and Private Sector written by Prasanta Kumar Padhy and published by . This book was released on 2015 with total page 12 pages. Available in PDF, EPUB and Kindle. Book excerpt: The present study surveys both the sectors in most of the aspects of analysis. As the current findings show, jobholders vary regarding the extent of ambivalence experienced with respect to their attitude toward their job. The current findings also open up opportunities for further research regarding the consequences of job ambivalence. This paper has been designed with a view to investigate the satisfaction level of employees of Public Sector and Private Sector Banks, to find out the effect of various aspects of job satisfaction and difference in the level of job satisfaction between the employees of Public Sector Banks and Private Sector Banks. Sampling used in this research is simple random sampling. The survey is conducted on employees of Public Sector Bank and Private Sector Bank. The target audience was managers, officers and clerks. The diversity of the study is that it involves Bankers of all age groups and career levels. The study covers four Commercial Banks in all, taking two from Public Sector namely State Bank of India and Andhra Bank and two from Private Sector, HDFC and Axis Bank. One hundred and forty employees of selected Banks have been approached to ascertain their views on job satisfaction. The results indicate that significant differences exists between employees of Public Sector and Private Sector Banks regarding various aspects of job satisfaction, pays, supervision, security, acknowledgement. But they are significant in case of the aspects, secure, promotion, relation with co-workers, employee's empowerment, supervision, and nature of job.

Download or read book The Impact of Work Related Attitudes on Task and Contextual Performance written by U.W.M.R. Sampath Kappagoda and published by . This book was released on 2013 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt: The objectives of this study were to identify the level of work related attitudes, task performance and contextual performance and to analyze the impact of work related attitudes on task performance and contextual performance of non-managerial employees in public and private banks. 200 non managerial employees in public banks and 200 non managerial employees in private banks were participated in the study. A questionnaire was administered among the non-managerial employees. The collected data were analyzed using correlation coefficient, simple and multiple regressions. The results of the study indicated that the level of job satisfaction, organizational commitment, job involvement, task performance and contextual performance of non-managerial employees in private banks are higher than the non-managerial employees in public banks. The work related attitudes had positive relationship with task performance and contextual performance of non-managerial employees who work in public and private banks.

Download or read book The Influence of HR Policy Dimensions on the Job Satisfaction of Employees of Public Sector Banks written by S. Baskar and published by . This book was released on 2017 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The HR policies in the Public Sector Banks (PSBs) relating to Compensation, Benefits, Promotion, Mobility, Transfer, Contingent Rewards, Training, Staff Accountability, Incentives, etc. have been framed in terms of guidelines issued by the Government of India (GOI), which is the promoter and major shareholder of the PSBs. These policies have a direct bearing on the job satisfaction of employees and cascading effect on the performance of the bank. The research study in Indian Overseas Bank (IOB) revealed that the overall level of job satisfaction of employees in terms of established job factors was found to be at an ambivalent level. While factors like Fringe Benefits (FB) and Operating Conditions (OPC) showed a level of dissatisfaction, factors like Promotion, Contingent Rewards and Pay showed an ambivalent level. Regression analysis on the data showed Performance Management System (PMS) factor as the significant factor among the six factors of bank policy dimensions considered for the study. Conversely, Pearson Correlation Coefficient analysis showed that PMS factor was positively related to factors like Communication, Contingent Rewards and also Pay. However, factors like Trade Union and Communication were found to be negatively related to each other. The research findings not only support the existing literature on job satisfaction but also add to the deficit literature by exploring the influence and relationship of Bank Policy Dimensions for the Job Satisfaction of employees in the Indian context in Public Sector Banks.

Download or read book Factors Affecting Employee Satisfaction in Banks Operating in Tripoli Al Fayhaa written by Nabiha Abdul Wahab and published by . This book was released on 2013 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Impact of Personal Variables on Job Satisfaction written by Rakesh Kumar and published by . This book was released on 2017 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The paper attempts to establish the relationship that exists between the personal variables such as educational qualifications, age, gender, marital status, salary, experience, post held and residential background and job satisfaction among bank employees in some selected branches of State Bank of India in Shimla district of Himachal Pradesh. It also sets out to ascertain those personal factors which affect job satisfaction among employees in these banks. The study was conducted on 202 public sector bank employees in Shimla. The study used both descriptive and inferential statistics such as frequency, mean and standard deviation, including Pearson product moment correlation coefficient and multiple regression to analyze the data. The results indicate that there is a significant positive relationship between gender, fringe benefits and working conditions; and with job content, supervision, salary, opportunities for advancement, contingent awards, promotion and autonomy, it shows a significant relationship. Based on the findings, the study suggests that public sector banks should give much emphasis to working conditions and autonomy for better job satisfaction among their employees. Further, a comparative study was recommended on private and public bank employees to understand their perceptions in relation to their job satisfaction.

Download or read book Relationship Between Intrinsic Rewards and Job Satisfaction written by Muhammad Tausif and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The focus of this research study is to explore the relationship between intrinsic rewards and job satisfaction for employees of service sector. The study examined the level of employee's job satisfaction for intrinsic rewards such as task autonomy, task significance, task involvement, opportunities to learn new things and recognition of public and private banking sector employees. The study was conducted in banking sector of Pakistan. Sample of 384 permanent employees of public and private banking sector of Pakistan was taken. Branches were randomly selected from Rawalpindi, Islamabad, Wah Cantt and Attock. To collect data, questionnaires survey was conducted. 384 questionnaires were equally distributed in both private and public sector banks, 263 questionnaires were returned and processed. SPSS 17 was used to analyze the data through independent sample t test, correlation and regression analysis. The Results of study indicated that the employees of private banks satisfied with task autonomy, task significance, task involvement and recognition, they were not satisfied with opportunities to learn new things. Results also reveals that public banking sector employees were satisfied with task autonomy, task involvement and recognition and they were not satisfied with task significance, opportunities to learn new things. Little differences were observed regarding preferences of intrinsic rewards between the employees of public and private banking sector. In general, the study findings suggest the intrinsic rewards such as task autonomy, task significance, task involvement, opportunities to learn new things and recognition are important antecedence to job satisfaction for the employees of service sector organizations.

Download or read book Customer s Satisfaction on Online Banking Services Offered by Selected Private and Public Sector Banks in Chennai City written by Dr. M. Raja and published by . This book was released on 2020 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The modern working life has to do job related work speedily and without maintaining, considering or balance in physical and psychological status. Modern world has theme to address various occupations along with the situation of stress. Employee's stress is a normal part of working life and workers have to face and cope with it. The aim of this research study is to identify the job-related stress and it's causing factors in public sector banks through an empirical study of employees. The result of job related stress is a deviation from the existing psychological and physical condition of employee's life. Based on this situation of employee's life is indicated as research problem of public sector banks. According to the findings of this research study, job-related stress factors of employees are correlated and influenced to their stress significantly. Employees stress is an important issue to be addressed to improve the performance of public sector banks in India. The study revealed that the public sector banks have accountability to reduce the level of stress of their employees.

Download or read book A Study on the Stress Level of Public Sector Bank Employees with Special Reference to Tiruchirappalli District of Tamil Nadu written by Dr. M. Raja and published by . This book was released on 2020 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The modern working life has to do job related work speedily and without maintaining, considering or balance in physical and psychological status. Modern world has theme to address various occupations along with the situation of stress. Employee's stress is a normal part of working life and workers have to face and cope with it. The aim of this research study is to identify the job-related stress and it's causing factors in public sector banks through an empirical study of employees. The result of job related stress is a deviation from the existing psychological and physical condition of employee's life. Based on this situation of employee's life is indicated as research problem of public sector banks. According to the findings of this research study, job - related stress factors of employees are correlated and influenced to their stress significantly. Employees stress is an important issue to be addressed to improve the performance of public sector banks in India. The study revealed that the public sector banks have accountability to reduce the level of stress of their employees.

Download or read book Factors Affecting Public Service Motivation written by Samia Shaikh and published by . This book was released on 2019 with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study examined public service motivation (PSM) in public sector and private sector organizations, and various factors that were found to influence PSM. Furthermore, we also analyzed the effect of PSM on employees' job satisfaction (JSA) for both sectors. The factors identified were rewards, working relations, career growth (CGA), Job Security (JSE) and workplace attributes (WPA). Data was collected from close ended likert scale type questionnaire. A sample of 220 professionals from various fields of private sector and 200 government sector employees were used to test a partial mediation model using structural equation modeling. Independent Samples T-test was done to compare the means of variables in public and sectors. Findings showed that there was no significant difference among rewards, PSM, JSE and working relations of public and private sector employees. However, there was a significant difference between JSA, WPA and CGA. The findings also suggested that Rewards (whether intrinsic or extrinsic) and Workplace attributes had no significant impact on the job satisfaction and public service motivation of public and private sector employees, whereas working relations, career growth opportunities and job security play a vital role in public service motivation and job satisfaction level of employees as these have significant impact to job satisfaction, with PSM as a mediating factor. These results have implications for managers who are interested in improving Human Resource Practices in Public Sector Organizations and private sector organizations. As investments in HPHRPs are positively associated with PSM and desirable employee outcomes, managers should endeavor to ensure that sufficient resources are allocated to implement HR practices.

Download or read book Research Methods for Human Resource Management written by Karin Sanders and published by Routledge. This book was released on 2013-12-04 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the beginning of the century, there have been calls for the integration of traditional individualistic (micro) and management (macro) paradigms in Human Resource Management studies. In order to understand this so-called ’black box,’ the HR field needs research which is more sensitive to institutional and cultural contexts, focusing on formal and informal relationships between employees, supervisors and HR managers and the means by which these organizational participants enable and motivate one another. This book presents advanced quantitative and mixed research methods that can be used to analyze integrated macro and micro paradigms within the field of Human Resource Management. Multi actor, social network and longitudinal research practices, among others, are explored. Readers will gain insight into the advantages and disadvantages of different research methods in order to evaluate which type is most suitable to their research. This book is suitable for both advanced researchers and graduate students.

Download or read book The Skills Gap in Four Industrial Sectors in Sri Lanka written by Sunil Chandrasiri and published by . This book was released on 2015 with total page 107 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Data Warehousing written by Sean Kelly and published by . This book was released on 1996 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Data exists in abundance but it is often unusable to support decision making because it is unstructured, unintegrated, aged or polluted. Data warehousing explores the issue whether to build a full enterprise data warehouse, or whether to go for a scaled down "data mart" It is updated to include the latest developments, acronyms, and techniques, and compares and contrasts relational and multidimensional databases It also evaluates the use of data warehousing to support operational processing reports on innovative designs for optimal performance of relational databases for a "query intensive" world analyzes artificial intelligence data mining tools.