Download or read book Everyday Excellence Creating A Better Workplace Through Attitude Action And Appreciation written by Shearer and published by Pearson Education India. This book was released on 2007-09 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyday Excellence looks at the core of quality --- people. If we want to achieve everyday excellence, we must do it for people and with people. People either have the right attitude or they don't. They take the right action, or they don't. They appreciate what they receive, or they don't. 'Attitude, action and appreciation' actually form a cycle of excellence, since appreciation often stimulates, fosters, and encourages a better attitude. It all comes down to how we approach ourselves and how we interact with other people. Once we look for them, we find that the opportunities to practice and apply excellence in the workplace occur minute-by-minute throughout the day. These moments comprise the heart of everyday excellence.
Download or read book The ASQ Certified Manager of Quality Organizational Excellence Handbook written by Sandra L Furterer and published by Quality Press. This book was released on 2021-01-25 with total page 555 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today’s technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: • Historical perspectives relating to the continued improvement of specific aspects of quality management • Key principles, concepts, and terminology • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges.
Download or read book The Certified Manager of Quality Organizational Excellence Handbook Fourth Edition written by Russell T. Westcott and published by Quality Press. This book was released on 2013-10-07 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of this fourth edition has been revised to reflect a more current global perspective and to match the updated Body of Knowledge (BoK) of ASQs Certified Manager of Quality/Organizational Excellence (CMQ/OE). In order to provide a broad perspective of quality management, this book has specifically been written to address: Historical perspectives relating to the evolution of particular aspects of quality management, including recognized experts and their contributions Key principles, concepts, and terminology relevant in providing quality leadership, and communicating quality needs and results Benefits associated with the application of key concepts and quality management principles Best practices describing recognized approaches for good quality management Barriers to success, including common problems that the quality manager might experience when designing and implementing quality management, and insights as to why some quality initiatives fail Guidance for preparation to take the CMQ/OE examination. Organized to follow the BoK exactly, throughout each section of this handbook the categorical BoK requirements associated with good quality management practices for that section are shown in a box preceding the pertinent text. These BoK requirements represent the range of content and the cognitive level to which multiple-choice questions can be presented. Although this handbook thoroughly prepares individuals for the ASQ CMQ/OE exam, the real value resides in post-exam usage as a day-to-day reference source for assessing quality applications and methodologies in daily processes. The content is written from the perspective of practitioners, and its relevance extends beyond traditional product quality applications.
Download or read book Experiencing and Managing Emotions in the Workplace written by Neal M. Ashkanasy and published by Emerald Group Publishing. This book was released on 2012-06-20 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume contains a further selection of the best papers presented at the Seventh Emonet conference (Montreal, Canada, August 2010), following on from Volume 7 and is augmented with invited chapters by leading scholars in the field. It focuses on the experience, dynamics and regulation of emotion and the emotionally intelligent organization.
Download or read book How Organizations Learn written by Patrick L. Townsend and published by Quality Press. This book was released on 2007-07-31 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations learn effectively by following a three-step cycle: investigating the situation; identifying failures and successes; and institutionalizing the lessons so that they become “the way things are done.” This book examines this 3-I learning cycle as it is used in the United States Army. Prominent companies such as General Electric, Motorola, Harley-Davidson, and Amoco have taken advantage of the army’s experiences as they’ve moved through this cycle, reinventing themselves as learning organizations. These companies and more have gleaned valuable lessons from the army’s After-Action Reviews (AARs) and Center for Army Lessons Learned (CALLs). Parallels are drawn between the Army’s experience and the quality movement. Among the similarities are the idea that everything can be improved and the emphasis on integrating working and learning, with each supporting the other. The concepts of AARs and CALLs, like many quality tools, are relatively straightforward and easy to understand. Nonetheless, they require dedication and perseverance to implement fully and sustain. As with all quality concepts and tools, though, the results easily justify the effort!
Download or read book The ASQ Certified Quality Improvement Associate Handbook written by Grace L. Duffy and published by Quality Press. This book was released on 2020-03-01 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ASQ Certified Quality Improvement Associate (CQIA) certification introduces the basics of quality to organizations and individuals who are new to quality. This book, and the Body of Knowledge (BoK) it supports, form a foundation for applying proven quality principles and practices that are used around the world. This handbook follows the CQIA span in both content and sequence. Let it serve as your guide in preparing for the ASQ CQIA examination, and refer to it frequently as you learn and implement these ideas and tools in your organization.
Download or read book The Magic of Self Directed Work Teams written by Paul C. Palmes and published by Quality Press. This book was released on 2005-06-07 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Northern Pipe Products is today experiencing unprecedented efficiencies, employee involvement, a vibrant and desired training program, record output per-man hour, and lowest overall waste in company history. What it did and learned over five years is the story of this book.The science of Self-Directed Work Teams resides in the realization that chance and stewardship are different sides of the same coin. Admitting to the obvious truth of infinite human variation dismantles the notion of truly controlling people. If not in their actions, surely in their minds and reflected in their attitudes people resent being told what to do. They much prefer to be told why something must be done and then allowed to apply their unique talents and strengths to manage the assignment. Leaders who understand and therefore respect individual differences use diversity to create value, allowing the insights of others to create often-superior approaches. This story could have taken place in a hospital, school, supermarket, or any other organization that requires people to work together for the greater good. Regardless of the setting, be it computer service, healthcare, education, manufacturing or child care, what follows could just as well be your story. Because it’s about people and their unlimited potential to achieve extraordinary things, the manufacture of pipe is simply a metaphor. Any group of people facing another day just like yesterday can choose to follow this path, regardless of the style or color of shoes they wear. True opportunity is "one size fits all."
Download or read book Avoiding the Corporate Death Spiral written by Gregg Stocker and published by Quality Press. This book was released on 2006-06-30 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nowhere is it written that a company, regardless of how large it is or how successful it might seem to be, will survive. There have been too many highly visible and painful reminders of this fact over the last several years. While many of these companies fall apart seemingly overnight, the reality is that the decline is a process that usually takes several years and results from a number of actions, decisions, and behaviors that contribute to the demise.The purpose of this book is to present the warning signs of organizational decline, and provide a method for leaders to identify and eliminate them before the organization enters a death spiral. It provides detailed explanations of each warning sign, including an explanation regarding how the sign contributes to the decline, and also an assessment tool to determine the existence and extent of the signs within an organization. The principles and concepts present are equally applicable to healthcare, manufacturing, or service organizations. "A compelling and revealing account of why businesses do and do not survive. I and many of my colleagues consider it mandatory reading." Jim Schroth President J.L. Schroth Company "It is hoped that corporate executives will take heed to the message of this book to avoid (or end) death spirals of their companies, but time is running out for many formerly great companies!" Gene PerkinsbrGroup Vice President – Retired Emerson Electric "Gregg Stocker’s excellent new book captures the fundamental lessons all organizations must learn...This is a remarkable, must-read book for leaders and students of organizations everywhere!" Jeff Lickson President The Consortium"Gregg Stocker is a well-versed, lifetime advocate of quality and performance improvement. His book points the way." David Phillips Former CEO Sherex Chemical, Inc.
Download or read book The Certified Quality Improvement Associate Handbook Third Edition written by Russell T. Westcott and published by Quality Press. This book was released on 2014-10-01 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: ASQs Certified Quality Improvement Associate (CQIA) certification is designed to introduce the basics of quality to organizations and individuals not currently working within the field of quality. This book and the Body of Knowledge (BOK) it supports are intended to form a foundation for further study and application of proven quality principles and practices worldwide. The book follows the CQIA BoK in both content and sequence. The intent is that this book will serve as a guide to be used in preparation to take the CQIA examination given by ASQ. Each chapter stands alone, and the chapters may be read in any order. Some material reaching beyond the content of the BoK has been added. Supplemental reading suggestions are provided. An online, interactive sample exam and a paper-and-pencil sample can be found on the ASQ website (http://asq.org/cert/quality-improvement-associate/prepare).
Download or read book Managing Service Delivery Processes written by Jean Harvey and published by Quality Press. This book was released on 2005-06-07 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: The quest for value drives customer behavior in the services marketplace. This book focuses on complex service processes, and is written for professionals, quasi-professionals, and technical workers laboring in all spheres, from law to medicine, and accounting to engineering. It draws its theory and examples from these professional services and many more, with hands-on end-of-chapter exercises on all topics. A framework is presented for understanding how a set of shared fundamental beliefs drives the best-in-class professional service organizations in their learning, which is the source of sustained competitive advantage. Products and processes can be imitated or copied, but learning faster than your competition cannot. Processes create the benefits customers want by delivering the service, or by making this delivery possible in one way or another. The notions, methods, and tools presented in this book present readers with a perspective on their work they most likely never envisaged, and which will lead to a marked improvement in their effectiveness.
Download or read book Total Quality Management For Micro businesses in the Manufacturing Industry written by Phillip Käser and published by diplom.de. This book was released on 2010-06-28 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inhaltsangabe:Introduction: Total Quality Management (TQM) has already made its mark in history. Big players in major industries, such as Ford and Siemens, have already aligned their business and production processes to this holistic management concept. Over the past three decades there are more medium-sized companies applying TQM principles to their business. Quality has been important in helping companies gaining a competitive edge in globalized markets. TQM with its extensive set of methods aims to embed quality awareness among all departments of a company where work affects the quality of the products. There are thousands of articles and books written on how large and medium sized companies have successfully implemented of TQM. An extensive literature review and interviews of experts and owners of very small businesses (micro-businesses) indicate that this is the only industry where TQM systems have not yet been implemented. Although micro-businesses are pressured by their customers to achieve high levels of quality in their products, there is not enough research that addresses the issues of implementing TQM practices for micro-businesses. Scientific literature does not provide answers to crucial questions such as: - What methods of quality management are currently being in use in micro-businesses? - How could a TQM system be tailored to meet the needs in a micro-business environment? This thesis is part of a large-scale field study that recently has been launched by the Howe School of Technology Management at Stevens Institute of Technology, Hoboken, NJ. The study aims to reveal answers to the questions listed above. This thesis forms the foundation for the subsequent field study. The main goals is to deploy a systematic TQM framework for micro-businesses that will be help micro-businesses understand how the quality management culture has an impact on a company s success. Additionally, this thesis aims to develop a questionnaire that will examine the validity of the framework and serve as basis for the field study. The focus is on very small manufacturers. First breakthroughs in quality management have been taken place in this industry. Thus we can dispose of more than 100 years of research results in this field. Furthermore it is the manufacturer who is used to the first-movers role in new quality management models another good reason for choosing this industry. Layout of This Thesis: After an exposure of the problem in [...]
Download or read book Leading Peak Performance written by Stephen Hacker and published by . This book was released on 2007 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Organizations continue to undergo rapid, intense change. And the revolution currently underway calls for more than broad participation by organizational members. A marked shift in leadership approach is required, a shift to pack leadership. The current models addressing leadership tend to focus on the energy and will of the head of the organization. True, strong leadership by the head of an organization is desired. But the demands of sweeping social, economic, and performance-cultural changes have moved the leadership focus throughout organizations." "This book outlines an effective leadership approach to create places of spirit and meaning. Using the wild dogs of Africa as a metaphor, a new and emerging leadership style is explored. Pack leaders take on the characteristics of a pack of wild dogs. Individual leaders of "wild dog"-type organizations have a strong sense of self-mastery coupled with humility. They seek enlivened spirits in the workplace, guiding the organization to a co-created vision. The authors also provide a collection of wild dog case studies at the end of some of the chapters to show how the concepts of pack leadership operate in a variety of organizational and team settings. Once readers understand the analogy and develop an appreciation for the traits of the wild dog, they will start seeing wild dogs everywhere!"--BOOK JACKET.
Download or read book Book Review Index written by and published by . This book was released on 2006 with total page 1426 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every 3rd issue is a quarterly cumulation.
Download or read book Consultants Consulting Organizations Directory written by Cengage Gale and published by . This book was released on 2009-05-12 with total page 1976 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Consultants Consulting Organizations Directory Descriptive listings and indexes written by and published by . This book was released on 2009 with total page 1950 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Working Toward Excellence written by Paul Buyer and published by Morgan James Publishing. This book was released on 2012-03-01 with total page 93 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Weaves together thoughts, stories, and quotes from top performers in music, business, and sports to help you achieve excellence” (Jeff Janssen, founder and president of the Janssen Sports Leadership Center). Does excellence relentlessly drive you? Does mediocrity constantly bother you? In Working Toward Excellence, Clemson University professor Paul Buyer identifies eight values for achieving excellence in work and life including hunger, effort, process, quality, consistency, leadership, time, and perseverance. Each chapter features inspiring stories, questions, and quotes from respected professionals who have achieved uncommon success in business, sports, education, and the arts such as John Maxwell, Jim Collins, Stephen Covey, John Wooden, Mike Krzyzewski, Wynton Marsalis, Isaac Stern, and many others. Also included is a Working Toward Excellence Evaluation to help you and your organization reach your true potential and further develop, improve, and measure these essential attributes of success. “Working Toward Excellence has captures my attention in a big way. It is filled with valuable and practical information. It will make a major difference in your life.” —Pat Williams, Orlando Magic, senior vice president, author of Leadership Excellence
Download or read book Positive Psychiatry Psychotherapy and Psychology written by Erick Messias and published by Springer Nature. This book was released on 2020-01-24 with total page 431 pages. Available in PDF, EPUB and Kindle. Book excerpt: For hundreds of years, psychology has looked into the dysfunctions and symptoms of the mind. It’s only over the last few decades that the field has started to pay attention to what constitutes a functional and content life. Instead of using disease to understand health, positive psychology studies the components of a good life and helps people not only avoid mental health problems but develop happiness. The work done in positive psychology is now at a point where applications are being developed in positive psychotherapy and extended to those with psychiatric diagnoses in positive psychiatry. While these fields are a recent development they hold the promise of helping all of us live a fulfilled life. Medicine in general, and psychiatry in particular, suffers from a worldview that is symptom- and deficit-oriented. By adopting a positive approach, psychology, psychotherapy, and psychiatry add a more holistic, integrative, resource oriented, and preventive perspective. There is great urgency in developing resources and potentials in our patients, not only freeing them from their disorders. Psychiatrists and psychotherapists alike are incorporating these positive tools into their practices with positive clinical outcomes. Standing on the shoulders of pioneers like Nossrat Peseschkian, in positive psychotherapy, and Dilip Jeste, in positive psychiatry, this textbook is the first to bring together these innovations in one volume that will serve as an excellent resource for medical professionals looking to reap the benefits gained by the studies in these areas. Currently, the majority of texts that are available are targeting psychologists and researchers, whereas this book seeks to use positive psychology as the foundation on which the clinical applications are built. As such, this book will be of interest to psychiatrists, psychologists, social workers, and other mental health professionals. It may be used in educating a new generation of mental health professionals in these tenets that are expanding the reach of psychology, the practice of psychotherapy, and the scope of psychiatry.
