Download or read book Engineering Service Systems in the Digital Age written by Benedikt S. Höckmayr and published by Springer. This book was released on 2019-04-15 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts.

Download or read book Systems Engineering in the Fourth Industrial Revolution written by Ron S. Kenett and published by John Wiley & Sons. This book was released on 2019-12-24 with total page 656 pages. Available in PDF, EPUB and Kindle. Book excerpt: An up-to-date guide for using massive amounts of data and novel technologies to design, build, and maintain better systems engineering Systems Engineering in the Fourth Industrial Revolution: Big Data, Novel Technologies, and Modern Systems Engineering offers a guide to the recent changes in systems engineering prompted by the current challenging and innovative industrial environment called the Fourth Industrial Revolution—INDUSTRY 4.0. This book contains advanced models, innovative practices, and state-of-the-art research findings on systems engineering. The contributors, an international panel of experts on the topic, explore the key elements in systems engineering that have shifted towards data collection and analytics, available and used in the design and development of systems and also in the later life-cycle stages of use and retirement. The contributors address the issues in a system in which the system involves data in its operation, contrasting with earlier approaches in which data, models, and algorithms were less involved in the function of the system. The book covers a wide range of topics including five systems engineering domains: systems engineering and systems thinking; systems software and process engineering; the digital factory; reliability and maintainability modeling and analytics; and organizational aspects of systems engineering. This important resource: Presents new and advanced approaches, methodologies, and tools for designing, testing, deploying, and maintaining advanced complex systems Explores effective evidence-based risk management practices Describes an integrated approach to safety, reliability, and cyber security based on system theory Discusses entrepreneurship as a multidisciplinary system Emphasizes technical merits of systems engineering concepts by providing technical models Written for systems engineers, Systems Engineering in the Fourth Industrial Revolution offers an up-to-date resource that contains the best practices and most recent research on the topic of systems engineering.

Download or read book Engineering Education Trends in the Digital Era written by SerdarAsan, ?eyda and published by IGI Global. This book was released on 2020-02-21 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the most influential activity for social and economic development of individuals and societies, education is a powerful means of shaping the future. The emergence of physical and digital technologies requires an overhaul that would affect not only the way engineering is approached but also the way education is delivered and designed. Therefore, designing and developing curricula focusing on the competencies and abilities of new generation engineers will be a necessity for sustainable success. Engineering Education Trends in the Digital Era is a critical scholarly resource that examines more digitized ways of designing and delivering learning and teaching processes and discusses and acts upon developing innovative engineering education within global, societal, economic, and environmental contexts. Highlighting a wide range of topics such as academic integrity, gamification, and professional development, this book is essential for teachers, researchers, educational policymakers, curriculum designers, educational software developers, administrators, and academicians.

Download or read book IT Management in the Digital Age written by Nils Urbach and published by Springer. This book was released on 2018-09-05 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the massive changes currently taking place in the business world and commonly known under the label “digitalization.” In addition, it describes the significant impacts of technological innovations on processes, products, services and business models. The digital transformation resulting from these developments leads to disruption for many enterprises and industries. While for many years, IT departments mainly concentrated on fulfilling the requirements of business departments effectively and efficiently by means of high-quality IT services and operations, today’s IT departments are increasingly expected to actively co-design and co-create the enterprise. This book describes how information technology enables innovation for businesses, and how IT departments can proactively and in a timely manner collaborate with the business departments of their corporation to leverage these innovations. It also delineates the implications of digitalization for the structures, processes and people in today’s IT departments. IT leaders and managers who are responsible for corporate IT, as well as practice-oriented researchers, will find valuable inspirations and guidance in this book, the central mission of which is to encourage and enable a more proactive role for IT in the digital transformation processes. "This book demonstrates the impact of digital transformation on IT organizations and their management. It also presents potential risks for technology availability, security and data protection. The authors develop a vision of what IT management should look like in ten years if it is to continue playing an important role in the company. The book seeks to motivate IT executives and managers with IT responsibility to actively adapt their thinking and their IT organizations before they are forced to react to external pressure. Definitely worth reading!" Sven Kreimendahl, Director Business Technology Services, Campana & Schott

Download or read book Systems Engineering for the Digital Age written by Dinesh Verma and published by John Wiley & Sons. This book was released on 2023-09-26 with total page 901 pages. Available in PDF, EPUB and Kindle. Book excerpt: Systems Engineering for the Digital Age Comprehensive resource presenting methods, processes, and tools relating to the digital and model-based transformation from both technical and management views Systems Engineering for the Digital Age: Practitioner Perspectives covers methods and tools that are made possible by the latest developments in computational modeling, descriptive modeling languages, semantic web technologies, and describes how they can be integrated into existing systems engineering practice, how best to manage their use, and how to help train and educate systems engineers of today and the future. This book explains how digital models can be leveraged for enhancing engineering trades, systems risk and maturity, and the design of safe, secure, and resilient systems, providing an update on the methods, processes, and tools to synthesize, analyze, and make decisions in management, mission engineering, and system of systems. Composed of nine chapters, the book covers digital and model-based methods, digital engineering, agile systems engineering, improving system risk, and more, representing the latest insights from research in topics related to systems engineering for complicated and complex systems and system-of-systems. Based on validated research conducted via the Systems Engineering Research Center (SERC), this book provides the reader a set of pragmatic concepts, methods, models, methodologies, and tools to aid the development of digital engineering capability within their organization. Systems Engineering for the Digital Age: Practitioner Perspectives includes information on: Fundamentals of digital engineering, graphical concept of operations, and mission and systems engineering methods Transforming systems engineering through integrating M&S and digital thread, and interactive model centric systems engineering The OODA loop of value creation, digital engineering measures, and model and data verification and validation Digital engineering testbed, transformation, and implications on decision making processes, and architecting tradespace analysis in a digital engineering environment Expedited systems engineering for rapid capability and learning, and agile systems engineering framework Based on results and insights from a research center and providing highly comprehensive coverage of the subject, Systems Engineering for the Digital Age: Practitioner Perspectives is written specifically for practicing engineers, program managers, and enterprise leadership, along with graduate students in related programs of study.

Download or read book MITRE Systems Engineering Guide written by and published by . This book was released on 2012-06-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Emotions and Service in the Digital Age written by Charmine E. J. Härtel and published by Emerald Group Publishing. This book was released on 2020-10-19 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research on Emotion in Organizations comprises chapters describing multidisciplinary research into affect, emotion, and mood in organizations at all levels of analysis, including within-person variation, individual differences, interpersonal exchanges, groups, and organizations.

Download or read book Smart Service Innovation written by Jürgen Anke and published by Springer Nature. This book was released on 2023-10-28 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles, activities and methods. At the same time, it aims to stimulate discussions on how methods from different disciplines can be used and combined for the development of various aspects of Smart Service Systems. Thus, the book offers support for practitioners to better organize and execute SSI projects and to develop internal competencies.

Download or read book Innovation Through Information Systems written by Frederik Ahlemann and published by Springer Nature. This book was released on 2021-10-15 with total page 590 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the current state of research in information systems and digital transformation. Due to the global trend of digitalization and the impact of the Covid 19 pandemic, the need for innovative, high-quality research on information systems is higher than ever. In this context, the book covers a wide range of topics, such as digital innovation, business analytics, artificial intelligence, and IT strategy, which affect companies, individuals, and societies. This volume gathers the revised and peer-reviewed papers on the topic "Domain" presented at the International Conference on Information Systems, held at the University of Duisburg-Essen in 2021.

Download or read book Smart Product Service Systems written by Pai Zheng and published by Elsevier. This book was released on 2021-06-23 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Smart Product-Service Systems draws on innovative practice and academic research to demonstrate the unique benefits of Smart PSS and help facilitate its effective implementation. This comprehensive guide explains how Smart PSS reshapes product-service design in several unique aspects, including a closed-loop product design and redesign manner, value co-creation with integrated human-machine intelligence, and solution design context-awareness. Readers in industry as well as academia will find this to be an invaluable guide to the current body of technical knowledge on Smart Product-Service Systems (Smart PSS), future research trajectories, and experiences of implementation. Rapid development of information and communication technologies, artificial intelligence, and digital technologies have driven today's industries towards the so-called digital servitization era. As a result, a promising IT-driven business paradigm, known as Smart Product-Service Systems (Smart PSS) has emerged, where a large amount of low cost, high performance smart, connected products are leveraged, together with their generated on-demand services, as a single solution bundle to meet individual customer needs. - Explains what factors a company needs to consider in their transition towards digital servitization and its advantages - Describes how this field relates to the sustainability movement, and how Smart PSS can be implemented in a sustainable way - Includes detailed case studies from different industries, including DELTA Electronics Inc. Singapore (smart commercialization), COMAC aviation industry (smart manufacturing servitization), and Van High Tech (smart building services)

Download or read book Smart Service Management written by Maria Maleshkova and published by Springer Nature. This book was released on 2021-01-26 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the main theoretical foundations behind smart services as well as specific guidelines and practically proven methods on how to design them. Furthermore, it gives an overview of the possible implementation architectures and shows how the designed smart services can be realized with specific technologies. Finally, it provides four specific use cases that show how smart services have been realized in practice and what impact they have within the businesses. The first part of the book defines the basic concepts and aims to establish a shared understanding of terms, such as smart services, service systems, smart service systems or cyber-physical systems. On this basis, it provides an analysis of existing work and includes insights on how an organization incorporating smart services could enhance and adjust their management and business processes. The second part on the design of smart services elaborates on what constitutes a successful smart service and describes experiences in the area of interdisciplinary teams, strategic partnerships, the overall service systems and the common data basis. In the third part, technical reference architectures are presented in detail, encompassing topics on the design of digital twins in cyber physical systems, the communication between entities and sensors in the age of Industry 4.0 as well as data management and integration. The fourth part then highlights a number of analytical possibilities that can be realized and that can constitute or be part of smart services, including machine learning and artificial intelligence methods. Finally, the applicability of the introduced design and development method is demonstrated by considering specific real-world use cases. These include services in the industrial and mobility sector, which were developed in direct cooperation with industry partners. The main target audience of this book is industry-focused readers, especially practitioners from industry, who are involved in supporting and managing digital business. These include professionals working in business development, product management, strategy, and development, ranging from middle management to Chief Digital Officers. It conveys all the basics needed for developing smart services and successfully placing them on the market by explaining technical aspects as well as showcasing practical use cases.

Download or read book Managing Robotics in Retail written by Patrick Meyer and published by Springer Nature. This book was released on 2022-05-16 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book answers the question of how to manage service robots in brick-and-mortar dominated retail service systems to allow for key stakeholders’ adoption and to foster value co-creation. It starts by demonstrating the scientific relevance of the topic as well as deriving a set of promising research questions. After introducing service-dominant logic as a theoretical research lens and elucidating service systems along with their underlying concept of value co-creation as relevant key concepts, five studies are presented. The author ́s findings show that understanding and differentiating between consensus, shared and idiosyncratic drivers of and barriers to the adoption of service robots in retail service systems by all key stakeholders, i.e. customers, frontstage employees, and retail managers, is crucial to be able to fully cope with the complexity inherent in the adoption of service robots in service organizations. Moreover, the designed and evaluated artifact fosters a paradigm shift from a one-time technology introduction to a continuous technology management approach including iterations of experimenting, piloting, and implementing.

Download or read book The Human Side of Service Engineering written by Christine Leitner and published by AHFE Conference. This book was released on 2024-07-24 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proceedings of the 15th International Conference on Applied Human Factors and Ergonomics and the Affiliated Conferences, Nice, France, 24-27 July 2024.

Download or read book Service Systems Management and Engineering written by Ching M. Chang and published by John Wiley & Sons. This book was released on 2018-01-05 with total page 720 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ultimate instructional guide to achieving success in the service sector Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scientific, engineering, and business management principles effectively to integrate technology into the workplace. This book provides: Broad-based concepts, skills, and capabilities in twelve categories, which form the "Three-Decker Leadership Architecture," including creative thinking and innovations in services, knowledge management, and globalization Materials supplemented and enhanced by a large number of case studies and examples Skills for successful service engineering and management to create strategic differentiation and operational excellence for service organizations Focused training on becoming a systems engineer, a critically needed position that, according to a 2009 Moneyline article on the best jobs in America, ranks at the top of the list Service Systems Management and Engineering is not only a valuable addition to a college classroom, but also an extremely handy reference for industry leaders looking to explore the possibilities presented by the expanding service economy, allowing them to better target strategies for greater achievement.

Download or read book Customer Centric Support Services in the Digital Age written by Jagdish N. Sheth and published by Springer Nature. This book was released on 2023-12-30 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores how customer service can become the singular competitive differentiator for organizations in the digital era. Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts. The book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships.

Download or read book Digital Systems Engineering written by William J. Dally and published by Cambridge University Press. This book was released on 2008-04-24 with total page 944 pages. Available in PDF, EPUB and Kindle. Book excerpt: What makes some computers slow? Why do some digital systems operate reliably for years while others fail mysteriously every few hours? How can some systems dissipate kilowatts while others operate off batteries? These questions of speed, reliability, and power are all determined by the system-level electrical design of a digital system. Digital Systems Engineering presents a comprehensive treatment of these topics. It combines a rigorous development of the fundamental principles in each area with real-world examples of circuits and methods. The book not only serves as an undergraduate textbook, filling the gap between circuit design and logic design, but can also help practising digital designers keep pace with the speed and power of modern integrated circuits. The techniques described in this book, once used only in supercomputers, are essential to the correct and efficient operation of any type of digital system.

Download or read book Advances in the Human Side of Service Engineering written by Christine Leitner and published by Springer Nature. This book was released on 2021-07-02 with total page 529 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25–29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.