Download or read book Service Design written by Paula Alexandra Gomes da Silva and published by Imprensa da Universidade de Coimbra / Coimbra University Press. This book was released on with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt: This e-book brings together a collection of hands-on Service Design-related activities. This collection was assembled with a view to take students across the process of designing a service, from the early stage of exploratory research to the service blueprint phase. Besides providing step-by-step instructions to each activity, the e-book introduces students to a set of digital templates specifically created to support each of the activities described in the e-book.
Download or read book Observing the User Experience written by Elizabeth Goodman and published by Elsevier. This book was released on 2012-09-01 with total page 601 pages. Available in PDF, EPUB and Kindle. Book excerpt: Observing the User Experience: A Practitioner's Guide to User Research aims to bridge the gap between what digital companies think they know about their users and the actual user experience. Individuals engaged in digital product and service development often fail to conduct user research. The book presents concepts and techniques to provide an understanding of how people experience products and services. The techniques are drawn from the worlds of human-computer interaction, marketing, and social sciences. The book is organized into three parts. Part I discusses the benefits of end-user research and the ways it fits into the development of useful, desirable, and successful products. Part II presents techniques for understanding people's needs, desires, and abilities. Part III explains the communication and application of research results. It suggests ways to sell companies and explains how user-centered design can make companies more efficient and profitable. This book is meant for people involved with their products' user experience, including program managers, designers, marketing managers, information architects, programmers, consultants, and investors. - Explains how to create usable products that are still original, creative, and unique - A valuable resource for designers, developers, project managers - anyone in a position where their work comes in direct contact with the end user - Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively - Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users
Download or read book Handbook of Research on User Experience in Web 2 0 Technologies and Its Impact on Universities and Businesses written by Pelet, Jean-Éric and published by IGI Global. This book was released on 2020-09-18 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: As various areas of discipline continue to progress into the digital age, diverse modes of technology are being experimented with and ultimately implemented into common practices. Mobile products and interactive devices, specifically, are being tested within educational environments as well as corporate business in support of online learning and e-commerce initiatives. There is a boundless stock of factors that play a role in successfully implementing web technologies and user-driven learning strategies, which require substantial research for executives and administrators in these fields. The Handbook of Research on User Experience in Web 2.0 Technologies and Its Impact on Universities and Businesses is an essential reference source that presents research on the strategic role of user experience in e-learning and e-commerce at the level of the global economy, networks and organizations, teams and work groups, and information systems. The book assesses the impact of e-learning and e-commerce technologies on different organizations, including higher education institutions, multinational corporations, health providers, and business companies. Featuring research on topics such as ubiquitous interfaces, computer graphics, and image processing, this book is ideally designed for program developers and designers, researchers, practitioners, IT professionals, executives, academicians, and students.
Download or read book User Story Mapping written by Jeff Patton and published by "O'Reilly Media, Inc.". This book was released on 2014-09-05 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: User story mapping is a valuable tool for software development, once you understand why and how to use it. This insightful book examines how this often misunderstood technique can help your team stay focused on users and their needs without getting lost in the enthusiasm for individual product features. Author Jeff Patton shows you how changeable story maps enable your team to hold better conversations about the project throughout the development process. Your team will learn to come away with a shared understanding of what you’re attempting to build and why. Get a high-level view of story mapping, with an exercise to learn key concepts quickly Understand how stories really work, and how they come to life in Agile and Lean projects Dive into a story’s lifecycle, starting with opportunities and moving deeper into discovery Prepare your stories, pay attention while they’re built, and learn from those you convert to working software
Download or read book Articulating Design Decisions written by Tom Greever and published by "O'Reilly Media, Inc.". This book was released on 2015-09-25 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation Every designer has had to justify designs to non-designers, yet most lack the ability to explain themselves in a way that is compelling and fosters agreement. The ability to effectively articulate design decisions is critical to the success of a project, because the most articulate person often wins. This practical book provides principles, tactics and actionable methods for talking about designs with executives, managers, developers, marketers and other stakeholders who have influence over the project with the goal of winning them over and creating the best user experience.
Download or read book Quantifying the User Experience written by Jeff Sauro and published by Morgan Kaufmann. This book was released on 2016-07-12 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quantifying the User Experience: Practical Statistics for User Research, Second Edition, provides practitioners and researchers with the information they need to confidently quantify, qualify, and justify their data. The book presents a practical guide on how to use statistics to solve common quantitative problems that arise in user research. It addresses questions users face every day, including, Is the current product more usable than our competition? Can we be sure at least 70% of users can complete the task on their first attempt? How long will it take users to purchase products on the website? This book provides a foundation for statistical theories and the best practices needed to apply them. The authors draw on decades of statistical literature from human factors, industrial engineering, and psychology, as well as their own published research, providing both concrete solutions (Excel formulas and links to their own web-calculators), along with an engaging discussion on the statistical reasons why tests work and how to effectively communicate results. Throughout this new edition, users will find updates on standardized usability questionnaires, a new chapter on general linear modeling (correlation, regression, and analysis of variance), with updated examples and case studies throughout. - Completely updated to provide practical guidance on solving usability testing problems with statistics for any project, including those using Six Sigma practices - Includes new and revised information on standardized usability questionnaires - Includes a completely new chapter introducing correlation, regression, and analysis of variance - Shows practitioners which test to use, why they work, and best practices for application, along with easy-to-use Excel formulas and web-calculators for analyzing data - Recommends ways for researchers and practitioners to communicate results to stakeholders in plain English
Download or read book Full Stack Testing written by Gayathri Mohan and published by "O'Reilly Media, Inc.". This book was released on 2022-06-06 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: Testing is a critical discipline for any organization looking to deliver high-quality software. This practical book provides software developers and QA engineers with a comprehensive one-stop guide to testing skills in 10 different categories. You'll learn appropriate strategies, concepts, and practical implementation knowledge you can apply from both a development and testing perspective for web and mobile applications. Author Gayathri Mohan offers examples of more than 40 tools you can use immediately. You'll acquire the skills to conduct exploratory testing, test automation, cross-functional testing, data testing, mobile testing, and visual testing, as well as tests for performance, security, and accessibility. You'll learn to integrate them in continuous integration pipelines to gain faster feedback. Once you dive into this guide, you'll be able to tackle challenging development workflows with a focus on quality. With this book, you will: Learn how to employ various testing types to yield maximum quality in your projects Explore new testing methods by following the book's strategies and concepts Learn how to apply these tools at work by following detailed examples Improve your skills and job prospects by gaining a broad exposure to testing best practices
Download or read book Breakthroughs in Digital Biometrics and Forensics written by Kevin Daimi and published by Springer Nature. This book was released on 2022-10-14 with total page 419 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on a wide range of breakthroughs related to digital biometrics and forensics. The authors introduce the concepts, techniques, methods, approaches and trends needed by cybersecurity specialists and educators for keeping current their biometrics and forensics knowledge. Furthermore, the book provides a glimpse of future directions where biometrics and forensics techniques, policies, applications, and theories are headed. Topics include multimodal biometrics, soft biometrics, mobile biometrics, vehicle biometrics, vehicle forensics, integrity verification of digital content, people identification, biometric-based cybercrime investigation, among others. The book is a rich collection of carefully selected and reviewed manuscripts written by diverse digital biometrics and forensics experts in the listed fields and edited by prominent biometrics and forensics researchers and specialists.
Download or read book Practical Approaches to Agile Project Management written by Misra, Sanjay and published by IGI Global. This book was released on 2024-05-30 with total page 490 pages. Available in PDF, EPUB and Kindle. Book excerpt: Amidst the relentless pace of the contemporary business landscape, information technology (IT) projects grapple with an escalating challenge the need to deliver solutions swiftly, adapt to evolving customer demands, and create value within the ever-shifting dynamics of the market. In this demanding environment, the traditional project management paradigms often fall short, necessitating a shift towards methodologies that embody flexibility, customer collaboration, and iterative development. Herein lies the crux of the issue faced by modern IT projects. Practical Approaches to Agile Project Management is a guide in the tumult of IT project complexities. This book provides a comprehensive solution to the complexities of contemporary project management by delving into topics such as alternative pricing models and the alignment of organizational cultures in IT partnerships, making it an indispensable resource for professionals, academics, and students navigating the domains of business, information technology, or project management. Primarily aimed at IT professionals involved in project management and service delivery, this book caters to a broad spectrum of individuals, including IT Project Managers, Consultants, Entrepreneurs, and Executives at IT Service Firms. Additionally, it extends its value to Business Leaders undertaking IT-enabled transformations and Academic Researchers delving into the intersection of agile methodologies and IT service delivery. From prioritization strategies for IT Project Managers to frameworks for consultants, entrepreneurs, and executives, this book addresses the diverse needs of its readership, offering practical, evidence-based insights to optimize IT service delivery across various organizational contexts.
Download or read book The New Customer Experience Management written by Ivaylo Yorgov and published by Taylor & Francis. This book was released on 2022-11-11 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive guide to a burgeoning field, this book shows how to design and implement a future-proof post-sales service program focused on proactively addressing customers’ needs in a personalized way. For too long, companies have detached from customers after the moment of purchase and done post-sales service in a way that is reactive, generic, and not scalable. Empowered by the boom in data availability and analytics, future-ready companies will offer their customers proactive personalized post-sales service and reap tangible benefits, including higher customer satisfaction and retention and less negative word of mouth – leading to increased sales and customer lifetime value. As the stories in this book demonstrate, companies like Amazon, Adobe, Garmin, and Liberty Global are leading the way, but companies do not have to be global giants to capitalize on the techniques presented in this guide. To excel at customer experience (CX) management, companies need to implement the best customer feedback and data collection and management practices, develop state-of-the-art analytical models, and have the willingness to act. This book’s strong vision and actionable roadmap, illustrated with real-life success stories, make this a compelling read for CX and customer analytics leaders, practitioners, and students alike.
Download or read book Digital Learning Architectures of Participation written by Ecclesfield, Nigel and published by IGI Global. This book was released on 2020-07-24 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Educational institutions are ever-changing due to the recent adoption of technology into current educational practices. The application of digital technology into education has propelled this field significantly, as researchers attempt to keep pace with the vast array of technologically-induced learning methods that are being implemented. As education keeps transforming, it would be highly beneficial for instructors and administrators to have a compilation of research that helps predict where digital education is going. Digital Learning: Architectures of Participation provides emerging research exploring the theoretical and practical aspects of current distance learning models as well as future methods of digital technology adoption within education. This book analyzes specific cases of digital learning models and works to establish future directions of e-learning adoption in institutions worldwide. Featuring coverage on a broad range of topics such as community development, digital practitioners, and educational policy, this book is ideally designed for researchers, administrators, practitioners, instructors, policymakers, theorists, analysts, academicians, and students seeking current research on the future of digital education.
Download or read book Comprehensive Guide to Hepatitis Advances written by Wai-Kay Seto and published by Elsevier. This book was released on 2023-02-12 with total page 678 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Comprehensive Guide to Hepatitis Advances provides the most up-to-date information on all types of hepatitis in one resource. Coverage spans hepatitis in all forms (viral, alcoholic, metabolic, drug, autoimmune, etc.), showing the implications of current research in clinical practice and discussing future research directions. Discussions focus on the scientific advancements in understanding the disease process and in the treatment of different groups of hepatitis.This reference is perfect for basic science researchers in the field of hepatology; practicing gastroenterologists and hepatologists as well as primary care physicians attending to liver disease; and medical residents undergoing specialist training in gastroenterology and hepatology. - Provides comprehensive coverage of the different types of hepatitis - Highlights the most recent research findings related to different types of hepatitis and their impact on clinical care - Discusses future development specific to different types of hepatitis
Download or read book The Comprehensive Guide to Working with Student Teachers written by Elizabeth Soslau and published by . This book was released on 2021 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This guide provides a comprehensive toolkit for the complex work of field instruction, including mentoring approaches; conversation stems; conferencing techniques; lesson debriefing questions; understandings of programmatic goals; observation, assessment, and feedback methods; and more. Chapters are accessibly written and filled with concrete examples, tips, worksheets, and activities"--
Download or read book Value Pricing for Accounting Professionals written by Mark Wickersham and published by Kogan Page Publishers. This book was released on 2022-07-03 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accountants and bookkeepers are working long hours but not making the profits they should. A value pricing strategy can lead to better prices for accounting professionals and better results for their clients. The concept of value pricing is simple to understand but many accountants struggle with the price conversation and lack the confidence to charge higher prices. Value Pricing for Accounting Professionals is a practical guide to building a clear pricing strategy, feeling more confident and increasing earnings. It covers the critical steps to pricing a new client and how to re-price existing clients without losing them by quantifying value. The book's step-by-step approach is backed up by dozens of real-life case studies of firms which applied these methods to get better results, along with benchmarking research based on a survey of thousands of accounting professionals. There is guidance on calculating a profitable price, creating effective packages and managing the 'invisible' cost of scope creep, and new insights into meeting clients remotely and pricing in difficult economic times. Become more profitable and deliver extraordinary solutions to clients with this essential guide to effective value pricing.
Download or read book Cosmetics Marketing written by Lindsay Karchin and published by Bloomsbury Publishing. This book was released on 2023-06-29 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the tools required to pursue your career in cosmetics marketing. Through an in-depth analysis of this fast-growing and complex industry, Cosmetics Marketing: Strategy and Innovation in the Beauty Industry provides thought-provoking, industry-led exercises and case studies to demonstrate the role of aesthetics, authentic communication, emerging technologies, cultural trends, and the measurement of marketing efforts. There are also practical, beautifully illustrated resources for entering the field, exercises for boosting creativity, preparations for interviews, as well as an overview of the beauty products and theory used by makeup artists and product developers. With a focus on the evolution of the industry and its social responsibilities in terms of inclusivity and sustainability, this is a core text for cosmetics courses in marketing and business at the undergraduate and graduate levels. Cosmetics Marketing is the ultimate guide to this powerful, multi-billion dollar global industry and will influence and support the next generation of leaders in beauty.
Download or read book 6G Key Technologies written by Wei Jiang and published by John Wiley & Sons. This book was released on 2022-12-01 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: An accessible and integrated roadmap to the technologies enabling 6G development In 6G Key Technologies: A Comprehensive Guide, two internationally well-recognized experts deliver a thoroughly original and comprehensive exploration of the technologies enabling and contributing to the development of 6G. The book presents the vision of 6G by reviewing the evolution of communications technologies toward 6G and examining the factors driving that development, as well as their drivers, requirements, use cases, key performance indicators, and more. Readers will discover: Thorough introductions to the standardization and technology evolution toward 6G, as well as the vision behind the development of 6G in terms of architectures, algorithms, protocols, and applications. In-depth explorations of full-spectrum wireless technologies in 6G, including enhanced millimeter wave technologies, terahertz-based communications and networking, visible-light and optical wireless communications. Fulsome discussions of smart radio networks and new air interface technologies for 6G including intelligent reflecting surface, cellular massive MIMO, cell-free massive MIMO, adaptive and non-orthogonal multiple access technologies. Perfect for professional engineers, researchers, manufacturers, network operators, and software developers, 6G Key Technologies: A Comprehensive Guide will also earn a place in the libraries of graduate students studying in wireless communications, artificial intelligence, signal processing, microwave technology, information theory, antenna and propagation, system-on-chip implementation, and computer networks.
Download or read book Design User Experience and Usability Interaction Design written by Aaron Marcus and published by Springer Nature. This book was released on 2020-07-10 with total page 619 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 9th International Conference on Design, User Experience, and Usability, DUXU 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020, in Copenhagen, Denmark, in July 2020. The conference was held virtually due to the COVID-19 pandemic. From a total of 6326 submissions, a total of 1439 papers and 238 posters has been accepted for publication in the HCII 2020 proceedings. The 40 papers included in this volume were organized in topical sections on UX design methods, tools and guidelines, interaction design and information visualization, and emotional design.
