Download or read book Employee Satisfaction in US Banking written by Joanna J Norris and published by . This book was released on 2024-02-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Study on Transformational Leadership and Collaboration in the United States Banking Sector" delves into the intricate relationship between leadership styles, collaborative efforts, and employee satisfaction within the banking industry of the United States. Through qualitative descriptive research, this book investigates the influence of transformational leadership on employee satisfaction and the impact of leader-follower collaboration on overall job satisfaction. With a focus on individuals with extensive experience and educational backgrounds in banking, the study provides valuable insights gleaned from personal interviews and group discussions conducted via Zoom video teleconferencing. Utilizing MaxQDA software for data analysis, the book identifies and explores 17 distinct subthemes organized into six overarching themes, shedding light on the complex interplay between leadership practices and employee contentment. Through inductive thematic analysis, the authors draw compelling conclusions, highlighting the significant influence of transformational leadership and collaborative interactions on the job satisfaction of banking professionals in the United States.
Download or read book Psychological Empowerment and Job Satisfaction in the Banking Sector written by Elizabeth George and published by Springer. This book was released on 2018-07-30 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores how psychological empowerment can influence and enhance job satisfaction. The authors argue that in today’s working climate the wellbeing and involvement of employees is of utmost importance to any company’s overall success and that management techniques like empowerment are the most effective means of achieving this goal. Based on an empirical study examining job satisfaction amongst employees of several private sector, public sector and new generation banks in Kerala, India as well as extensive literature review, this book discusses the role psychological empowerment plays in enhancing job satisfaction both locally and internationally. It goes on to analyze four dimensions of psychological empowerment and the role of job satisfaction in the relationship between psychological empowerment and job related stress. This book will be of great interest to scholars in management and psychology and is essential reading for industrialists and managers wanting to apply empowerment strategies in their own workplace.
Download or read book The Relationship Between Employee Satisfaction Customer Satisfaction and Sales Performance in Retail Banking written by Nhlanhla Willy Mkhaliphi and published by . This book was released on 2014 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: In many developing countries, including South Africa, the banking sector is highly concentrated resulting in intense competition among the big four banks in South Africa (e.g. Standard Bank, Nedbank, First National Bank and Absa, and one emerging bank Capitec). In favourable economic conditions, the banking sector plays an essential role in the economic growth of the country. However, the global financial crisis of late 2007 changed the outlook for an already slowing economy, and South Africa was not immune to the impact of the global financial crisis-induced economic slowdown. The banks have been faced with increasing competition and rising costs as a result of regulatory, financial and technological innovation, entry of the foreign banks in the retail banking environment, local competitors who are introducing new and innovative product offering and the challenges of the recent financial crisis. These changes have had a dramatic impact on the performance in sales for commercial banks. Retail banking offers a comprehensive suite of products (e.g. Home Loans, Vehicle Finance, Sales and Investments and Cheques) to customers. It also provides these products through extensive branch networks. Over a period of six months, certain branches of Absa Bank have not been able to meet set targets in sales of the banking products and have caused under-performance in sales for the relevant branches. There are 47 branches in the Gauteng East Region and, among these, six branches were randomly selected under-performing branches in terms of sales targets. This research aims to determine the causes behind under-performance in these East Gauteng branches, as such information would provide management with useful information. The aim of the study is to tests the influence of employee satisfaction, service quality, and customer satisfaction on sales performance, i.e., how these variables impact on sales performance at the branch level.
Download or read book Examining Employee Satisfaction Customer Service and Customer Satisfaction in a Retail Banking Organization written by Eric Phillip Simpson and published by . This book was released on 2006 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Employee Satisfaction and Service Performance in Banking Sector written by Marina Karaeva and published by LAP Lambert Academic Publishing. This book was released on 2012-07 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is it true that satisfied employees demonstrate a higher level of service performance? What can raise employees' job satisfaction and what aspects of job are valuable for staff? In contemporary competitive environment these questions are of current interest of researchers and businesses. This book incorporates theoretical background covering this issue and presents a research conducted in a Russian Bank. Due to their constant contact with customers, front-line employees have been selected for survey. Firstly, employees' job satisfaction was studied with focus to intrinsic and extrinsic factors that affect the general job satisfaction. Secondly, service performance was measured by combination of self-assessed method and the company's reports. And, finally, the relationship between job satisfaction and performance was explored. The book can have value for students, researchers and business people.
Download or read book Job Satisfaction of Bank Employees written by Mohamed Nazer and published by . This book was released on 2011-04 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Condition of the U S Banking System written by United States. Congress. Senate. Committee on Banking, Housing, and Urban Affairs and published by . This book was released on 2002 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Factors Contributing to Employee Satisfaction in the New Zealand Banking Industry written by Geeth Croos and published by . This book was released on 2020 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The banking industry of New Zealand is working on the improvement of customer satisfaction to increase the retention of customers. One of the key factors in customer retention is their satisfaction with the services provided by banking staff. Exploring the factors' effect on job satisfaction of the workforce and finding solutions for proper management of them is a worthy research area, which will contribute to achieving bank goals and objectives and to meeting their obligations to New Zealand society. Although many researchers have focussed their attention on this matter in other context, there is a lack of research regarding job satisfaction in the New Zealand banking industry. Therefore, primary motive of this study is to identify factors which are influencing bank employee satisfaction in New Zealand. This research uses secondary qualitative data collected from the New Zealand website of Glassdoor Inc. to explore factors affecting employee satisfaction. Using secondary data has its own advantages whereas, it is less expensive and less time consuming. This online platform displays salary information and reviews of companies, posted anonymously by staff who work or have worked for a company. The reviews which have been collected from banking employees working in the New Zealand banking sector. The data were analysed using qualitative content analysis. This analysis was facilitated by the content analysis software, Leximancer. The findings helped to identify the factors which contribute to the satisfaction of employees in the New Zealand banking industry. The study found that factors such as the compensations, training, leadership style and stress relief strategies may help the New Zealand banking sector to improve employee job satisfaction. Motivated and satisfied staff contribute to the overall quality of the services provided by banks. Improvements in employee satisfaction are expected to alleviate employee stress and counter their intention to leave their organisation. The findings of this study may help banking sector management, leadership for implement to enhance their employees job satisfaction level." -- Abstract.
Download or read book Employee Satisfaction and Firm Performance written by Yonglin Ren and published by . This book was released on 2001 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Job Satisfaction written by Anand Kumar Sinha and published by . This book was released on 1988 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Study of the commercial banks in Patna.
Download or read book Factor Variation on Job Satisfaction of Banking Employees written by K.W.S.N. Kumari and published by . This book was released on 2019 with total page 8 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the competitive banking industry, the success of the organization totally depends on the workforce. The level of job satisfaction of the employee implies the image of the organization and it leads to the accomplishment of the goals of the organization and may vary with the banking sector; public versus private. The main purpose of this study is to compare the job satisfaction level of bankers and analyze significant influencing factors on job satisfaction in accordance with the sector. The data were collected through a questionnaire, from 150 employees in Badulla district, Sri Lanka. The chi-squared test and ordinal logistic regression model was used to identify the significant determinants. According to the regression analysis, there were positive significant effects from empowerment, job security, recognition and appreciation, relationship with the staff and work-life balance on public bank employee's job satisfaction. The most significant causative factor was the empowerment of employee and when there was an advance in empowerment; a person is 4.116 times more likely to be satisfied. However, in the private sector other than the work-life balance, all other significant causes were varied. The ability to utilize skills, the possibility of growth, salary, work-life balance and working environment were positively affected on job satisfaction. In the private sector, dominant significant impact factor was work-life balance and employee was 6.619 times more likely to be in satisfying level when there is an increase in the work-life balance. It implies that the impact factors on job satisfaction in the banking industry vary with the sector.
Download or read book Job Satisfaction and Employee Performance in Public Sector Banks written by Susanta Kumar Barik and published by LAP Lambert Academic Publishing. This book was released on 2012-07 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: State Bank of India is the largest bank in India. The service provided through the vast network in rural, semi-urban and urban areas is often proved as a people's bank. However, functioning of the bank unlike all other institutions in India is subject to and influenced by the changes brought in over time. In an era of globalization, innovation is frequent and obvious. In fact, the innovated change is managed by human-beings than machine(s), which therefore leads to the need of up-grading the technical as well as managerial skills of human-beings to adopt the change and get involved with the changed environment. Positioning of institution in rural/semi-urban areas with a changed technical environment to work on and the employee satisfaction there from is the core subject of the current book. All strings of human ethics/necessities of social living correlating to its institutional functional capability in the context of a Public Sector Bank are thoroughly presented in the document. Finally, it is attempting to answer two major issues like "Are employees satisfied on the assigned job with a changed environment?" and "How closely job performance and Employee satisfaction related?"
Download or read book Job Satisfaction Among Employees at a Southeastern Bank written by Ann Marie Peskowski and published by . This book was released on 1976 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Bulletin of the United States Bureau of Labor Statistics written by and published by . This book was released on 1984 with total page 796 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Improving Financial Literacy in the United States written by United States. Congress. Senate. Committee on Banking, Housing, and Urban Affairs and published by . This book was released on 2009 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Banking Employees Perceptions of Training Programs and Job Satisfaction written by Frances M. Hendrix and published by . This book was released on 1983 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Relationship Marketing written by Steve Baron and published by SAGE Publications Ltd. This book was released on 2010-04-20 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: The relationship between a market and a consumer is complex. Far from simply an exchange of services there is an often complex transaction of feeling, meaning and experience. How does the study of relationship marketing interpret this? In this exciting new book the authors explore the factors of relationship marketing in its contemporary context, with the consumer in mind. From the experience of a football club supporter to experiences of gap year travel, to text messaging behaviour, and to using the library, the focus of this text is on the consumer perspective. From this angle, issues of relationship marketing, and its management, take on a new and exciting bearing. Topics examined include: frameworks for analyzing the consumer experience; consumer communities; issues of customer loyalty; the impact of ICT on relationship marketing; and the creative consumer. Each chapter is supported by - or based on - an in-depth case study, many of which are drawn from the authors′ research.
