Download or read book Emotional Labor and Crisis Response written by Sharon H. Mastracci and published by Routledge. This book was released on 2014-12-18 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.
Download or read book Emotional Labor and Crisis Response written by Sharon H. Mastracci and published by . This book was released on 2011 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Features concepts actually applied in public service delivery, focusing on crisis responders who work in the most emotionally demanding situations.
Download or read book The Things We Carry written by Courtney Adams Wooten and published by Utah State University Press. This book was released on 2020-11-02 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional labor is not adequately talked about or addressed by writing program administrators. The Things We Carry makes this often-invisible labor visible, demonstrates a variety of practical strategies to navigate it reflectively, and opens a path for further research. Particularly timely, this collection considers how writing program administrators work when their schools or regions experience crisis situations. The book is broken into three sections: one emphasizing the WPA’s own work identity, one on fostering community in writing programs, and one on balancing the professional and personal. Chapters written by a diverse range of authors in different institutional and WPA contexts examine the roles of WPAs in traumatic events, such as mass shootings and natural disasters, as well as the emotional labor WPAs perform on a daily basis, such as working with students who have been sexually assaulted or endured racist, sexist, homophobic, and otherwise disenfranchising interactions on campus. The central thread in this collection focuses on “preserving” by acknowledging that emotions are neither good nor bad and that they must be continually reflected upon as WPAs consider what to do with emotional labor and how to respond. Ultimately, this book argues for more visibility of the emotional labor WPAs perform and for WPAs to care for themselves even as they care for others. The Things We Carry extends conversations about WPA emotional labor and offers concrete and useful strategies for administrators working in both a large range of traumatic events as well as daily situations that require tactical work to preserve their sense of self and balance. It will be invaluable to writing program administrators specifically and of interest to other types of administrators as well as scholars in rhetoric and composition who are interested in emotion more broadly.
Download or read book Emotional Labor written by Mary E. Guy and published by Routledge. This book was released on 2014-12-18 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Download or read book Emotional Labor written by Mary E. Guy and published by Routledge. This book was released on 2014-12-18 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Download or read book The Things We Carry written by Courtney Adams Wooten and published by University Press of Colorado. This book was released on 2020-10-01 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional labor is not adequately talked about or addressed by writing program administrators. The Things We Carry makes this often-invisible labor visible, demonstrates a variety of practical strategies to navigate it reflectively, and opens a path for further research. Particularly timely, this collection considers how writing program administrators work when their schools or regions experience crisis situations. The book is broken into three sections: one emphasizing the WPA’s own work identity, one on fostering community in writing programs, and one on balancing the professional and personal. Chapters written by a diverse range of authors in different institutional and WPA contexts examine the roles of WPAs in traumatic events, such as mass shootings and natural disasters, as well as the emotional labor WPAs perform on a daily basis, such as working with students who have been sexually assaulted or endured racist, sexist, homophobic, and otherwise disenfranchising interactions on campus. The central thread in this collection focuses on “preserving” by acknowledging that emotions are neither good nor bad and that they must be continually reflected upon as WPAs consider what to do with emotional labor and how to respond. Ultimately, this book argues for more visibility of the emotional labor WPAs perform and for WPAs to care for themselves even as they care for others. The Things We Carry extends conversations about WPA emotional labor and offers concrete and useful strategies for administrators working in both a large range of traumatic events as well as daily situations that require tactical work to preserve their sense of self and balance. It will be invaluable to writing program administrators specifically and of interest to other types of administrators as well as scholars in rhetoric and composition who are interested in emotion more broadly.
Download or read book Frontline Crisis Response written by Jori P. Kalkman and published by Cambridge University Press. This book was released on 2023-10-31 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examines the complex dilemmas faced by emergency responders, soldiers, and humanitarians during crisis response operations.
Download or read book The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service written by Mary E. Guy and published by Springer Nature. This book was released on 2019-09-03 with total page 648 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market.
Download or read book Emotional Labour in Criminal Justice and Criminology written by Jake Phillips and published by Routledge. This book was released on 2020-06-04 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the first volume to explore criminal justice work and criminological research through the lens of emotional labour. A concept first coined 30 years ago, emotional labour seeks to explore the ways in which people manage their emotions in order to achieve the aims of their organisations, and the subsequent impact of this is on workers and service users. The chapters in this edited collection explore work in a wide range of criminal justice institutions as well as the penal voluntary sector. In addition to literature review chapters which consolidate what we already know, this book includes case study chapters which extend our knowledge of how emotional labour is performed in specific contexts, and in relation to certain types of work. Emotional Labour in Criminal Justice and Criminology covers topics such as prisoners who die from natural causes in prison, to the work of independent domestic violence advisors and the use of emotion by death penalty lawyers in the US. An accessible and compelling read, this book presents ground-breaking qualitative and quantitative research which will be critical to criminologists, criminal justice practitioners, students of criminology and academics in the fields of social policy and public service.
Download or read book Handbook on Gender and Public Administration written by Shields, Patricia M. and published by Edward Elgar Publishing. This book was released on 2022-02-15 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ground-breaking Handbook on Gender and Public Administration brings together a rapidly growing new field of study, exploring the emerging contexts of gender and public administration. Capturing the many facets of this dynamic trend, the book explores gender equity and further examines masculinity, intersectionality and beyond binary conceptions of gender.
Download or read book Building Service oriented Government written by Wu Wei and published by World Scientific. This book was released on 2013 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Can t We Talk about Something More Pleasant written by Roz Chast and published by Bloomsbury Publishing USA. This book was released on 2014-05-06 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 New York Times Bestseller 2014 NATIONAL BOOK AWARD FINALIST In her first memoir, New Yorker cartoonist Roz Chast brings her signature wit to the topic of aging parents. Spanning the last several years of their lives and told through four-color cartoons, family photos, and documents, and a narrative as rife with laughs as it is with tears, Chast's memoir is both comfort and comic relief for anyone experiencing the life-altering loss of elderly parents. When it came to her elderly mother and father, Roz held to the practices of denial, avoidance, and distraction. But when Elizabeth Chast climbed a ladder to locate an old souvenir from the “crazy closet”-with predictable results-the tools that had served Roz well through her parents' seventies, eighties, and into their early nineties could no longer be deployed. While the particulars are Chast-ian in their idiosyncrasies-an anxious father who had relied heavily on his wife for stability as he slipped into dementia and a former assistant principal mother whose overbearing personality had sidelined Roz for decades-the themes are universal: adult children accepting a parental role; aging and unstable parents leaving a family home for an institution; dealing with uncomfortable physical intimacies; managing logistics; and hiring strangers to provide the most personal care. An amazing portrait of two lives at their end and an only child coping as best she can, Can't We Talk about Something More Pleasant will show the full range of Roz Chast's talent as cartoonist and storyteller.
Download or read book Emotional Labour in Health Care written by Catherine Theodosius and published by Routledge. This book was released on 2008-06-30 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do nurses still care? In today’s inflexible, fast-paced and more accountable workplace where biomedical and clinical models dominate health care practice, is there room for emotional labour? Based on original empirical research, this book delves into personal accounts of nurses' emotion expressions and experiences as they emerge from everyday nursing practice, and illustrates how their emotional labour is adapting in response to a constantly changing work environment. The book begins by re-examining Arlie Hochschild’s sociological notion of emotional labour, and combines it with Margaret Archer’s understanding of emotion and the inner dialogue. In an exploration of the nature of emotional labour, its historical and political context, and providing original, but easily recognisable, typology, Catherine Theodosius emphasises that it is emotion – complex, messy and opaque – that drives emotional labour within health care. She suggests that rather than being marginalised, emotional labour in nursing is frequently found in places that are hidden or unrecognised. By understanding emotion itself, which is fundamentally interactive and communicative, she argues that emotional labour is intrinsically linked to personal and social identity. The suggestion is made that the nursing profession has a responsibility to include emotional labour within personal and professional development strategies to ensure the care needs of the vulnerable are met. This innovative volume will be of interest to nursing, health care and sociology students, researchers and professionals.
Download or read book Feelings and Work in Modern History written by Agnes Arnold-Forster and published by Bloomsbury Publishing. This book was released on 2022-01-27 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Work in all its guises is a fundamental part of the human experience, and yet it is a setting where emotions rarely take centre stage. This edited collection interrogates the troubled relationship between emotion and work to shed light on the feelings and meanings of both paid and unpaid labour from the late 19th to the 21st century. Central to this book is a reappraisal of 'emotional labour', now associated with the household and 'life admin' work largely undertaken by women and which reflects and perpetuates gender inequalities. Critiquing this term, and the history of how work has made us feel, Feelings and Work in Modern History explores the changing values we have ascribed to our labour, examines the methods deployed by workplaces to manage or 'administrate' our emotions, and traces feelings through 19th, 20th and 21st century Europe, Asia and South America. Exploring the damages wrought to physical and emotional health by certain workplaces and practices, critiquing the pathologisation of some emotional responses to work, and acknowledging the joy and meaning people derive from their labour, this book appraises the notion of 'work-life balance', explores the changing notions of professionalism and critically engages with the history of capitalism and neo-liberalism. In doing so, it interrogates the lasting impact of some of these histories on the current and future emotional landscape of labour.
Download or read book Masculinities Gender Equality and Crisis Management written by Mathias Ericson and published by Routledge. This book was released on 2016-07-22 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overarching mission of the rescue services comprises three main areas of responsibility: protection against disasters and accidents; crisis management; and civil defence. This mission covers a long chain of obligations in trying to improve societal prevention capabilities and manage threats, risks, accidents, and disasters concerning generic as well as individual safety. It follows a reactive social chain of threat-risk-crisis-crisis management-care-rehabilitation. The authors in this book show that the interesting occupational characteristics of these societal duties are their connection to gender and crisis management in a wider sense. Gendered practices, processes, identities, and symbols are analytical lenses that provide a particular understanding and explanatory base that has received far too little attention in the academic literature. This book identifies four major themes in relation to a gendered understanding of the rescue services, and more generally emergency work: Masculine heroism Intersectional understandings of sexuality, class, and race Gender and technology Gender equality and mainstreaming processes This book shows how the rescue services constitute a productive ground for contemporary gender studies, including feminist theory, masculinity and sexuality studies. Its critical perspective provides new directions for emergency work and crisis management in a broader sense, and in particular for scholars and practitioners in these areas.
Download or read book Emotional Labor written by Mary Ellen Guy and published by Routledge. This book was released on 2008 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.
Download or read book Transcending Crisis by Attending to Care Emotion and Flourishing written by Marci D. Cottingham and published by Taylor & Francis. This book was released on 2023-06-05 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers new empirical research and policy-relevant care practices from across the globe to understand the interrelation of care, emotion, and flourishing in the context of acute and persistent crises. From COVID-19 responses around the world to the opioid epidemic in the United States, this volume investigates collective and individual crises as symptoms of underlying systemic pathologies. Crises require deep engagement with both structure and culture, drawing on interdisciplinary perspectives from sociology, nursing, social work, and psychology. Addressing the multi-level challenges of caregiving in families, schools, organizations, and communities, this book presents examples of research and practice that demonstrate compassion, resilience, productive collaboration, and flourishing. It documents the social conditions and processes that spawn effective solutions and positive emotional and health outcomes, which often occur amid chaos, rapid social change, and substantial suffering. The first section focuses on care, emotions, and flourishing in healthcare and educational contexts to examine nurses, students, and teachers as they respond to enduring and acute crises. Section two turns to community and family contexts to understand how emotions and care intertwine in the flourishing practices of women and communities facing isolation during COVID-19, parents of opioid users, and international efforts to address child abuse and healthy aging. Geographically, the book covers experiences in Canada, Ghana, India, Italy, Sweden, the United Kingdom, and the United States. Each chapter discusses how we can move from managing emotions and coping with crisis to transcending crisis and promoting flourishing. The book includes case studies that illustrate hopeful and successful practices that might help us meet the challenges we face in this moment and move through them with compassion and enhanced flourishing. Examining care across a range of professional contexts, including healthcare, education, community, and family settings, the authors explore similarities and differences in how these contexts shape care practices in light of collective threats and crises. This book is also a valuable contribution to the literatures on health and illness, the sociology of emotions, and the interdisciplinary field of well-being and flourishing.
