Download or read book Emotional Intelligence and Successful Change Management in the Nigerian Banking Industry written by John Ugoani and published by . This book was released on 2017 with total page 27 pages. Available in PDF, EPUB and Kindle. Book excerpt: Successful organizational change requires a supportive culture and competence development driven by exceptional leadership that can influence business strategy in allocating financial, human and material resources, processes and systems that focus on collaborative imperatives. Change management is the lubricant that oils the wheels of organizations in the race for competitive advantage. Many organizational change efforts face resistance mainly because of the method of implementation. Change Management involves the ability to communicate, influence, collaborate and work in harmony with colleagues. Emotional intelligence competencies allow organizational members to acknowledge the need for change, remove barriers, and enlist others in pursuit of new initiatives aimed at organizational success. Beginning in the late 1990s, banks in Nigeria embarked on change management through BPR that involved emotional intelligence competencies which saw the banking industry's shareholders' funds rising from minus N792m in 1996 to N1,935bn in 2011. The survey research design was used for the study, and data were analyzed to demonstrate the relationship between emotional intelligence and successful change management. It was found that EI has strong positive relationship with successful change management in the Nigerian banking industry.
Download or read book Workplace Emotional Intelligence and Return on Investment in the Nigerian Banking Industry written by Atuma Okpara and published by . This book was released on 2018 with total page 27 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional intelligence is a widely misunderstood, highly misinterpreted but very vital concept in every workplace. It is viewed as the ability to be aware of, and the management of one's emotions. It is also regarded as the ability to relate to others in effective ways both personally and professionally in a wide range of contexts and roles. This study investigated the relationship between workplace emotional intelligence and return on investment in the Nigerian banking industry. The study adopted a survey method and the sample for the study consisted of two hundred and ten bank managers in South-South area of Nigeria. Data were collected mainly in the cities where there are high concentrations of banks through in-depth interviews and questionnaire instruments found to be reliable with cronbach Alpha values of 0.7 and above. Four hypotheses were formulated and tested using the spearman rank correlation coefficient with the aid of statistical package for social science. The results of our analysis at .05 level of significance showed that three competencies of emotional intelligence out of the four; namely self awareness, self management and relationship management were significantly related to return on investment. Our interview results also supported our findings. Based on the results, we conclude that workplace emotional intelligence influences return on investment. We therefore recommended that Organizations train their employees to acquire the competencies of work place emotional intelligence for greater performance.
Download or read book Using Organizational Culture to Resolve Business Challenges written by Reyes Ruiz, Gerardo and published by IGI Global. This book was released on 2023-08-29 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Small and Medium Enterprises (SMEs) face numerous challenges in today's ever-changing business landscape, including excessive bureaucracy, limited government support, and difficulties accessing specialized personnel and cutting-edge technology. These obstacles have been further exacerbated by the COVID-19 pandemic, pushing SMEs to the brink and requiring innovative solutions to navigate the crisis successfully. Gerardo Reyes Ruiz's edited book, Using Organizational Culture Strategies for Adapting to Change, offers a transformative solution to these challenges. Through a collection of real success stories from around the world, the book demonstrates how organizational culture played a crucial role in the resilience and triumph of SMEs during the pandemic. By studying these case studies, readers gain valuable insights and practical strategies to cultivate and leverage organizational culture for navigating change and driving sustainable growth. Using Organizational Culture Strategies for Adapting to Change is a comprehensive resource for academic scholars, stakeholders, business professionals, and students. It thoroughly explores the impact of organizational culture on SMEs, emphasizing the critical importance of fostering a strong culture and providing actionable guidance for establishing and nurturing it within these enterprises. The book equips readers with the necessary knowledge and tools to thrive in the face of adversity and seize new opportunities in today's rapidly evolving business environment. Whether readers seek to understand the role of culture in SME success or want practical advice for implementing cultural strategies, this book offers valuable expertise to help SMEs not only survive but thrive in challenging times.
Download or read book Effect of Emotional Intelligence on Bank Success written by John N. N. Ugoani and published by LAP Lambert Academic Publishing. This book was released on 2013 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the result of many years of management experience in First Bank of Nigeria Plc, persistent self-study, education and research. It was essentially motivated by my desire to provide a study and/or training window on the construct of Emotional intelligence (EI) that will be easily understood by emerging researchers including undergraduate and postgraduate students, consultants, trainers, trainees and teachers, especially in the area of Personnel and Human Resources Management. This book is designed to serve the following main purposes: A baseline reference material for Emotional Intelligence Researchers, including undergraduate and postgraduate students. Provide study material for Personnel and Human Resources Practitioners and teachers in management sciences' research. Provide educational planners with the necessary information for the formulation of their course contents. Guide the banking industry in its hiring processes, as a remedy for the frequent banking crises. The general public will benefit by learning the usefulness of emotional literacy."
Download or read book ACRN Proceedings in Finance and Risk Series 13 written by Dr. Othmar M. Lehner and published by ACRN Publishing House. This book was released on 2014-03-06 with total page 575 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proceedings of the 14th FRAP Finance, Risk and Accounting Perspectives conference taking place in Cambridge UK.
Download or read book Emotional Intelligence and Employee Performance in Selected Commercial Banks in Anambra State Nigeria written by Hilda Osisioma and published by . This book was released on 2016 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt: Following the apparent rigorous recruitment process in the banking sector, which appears to concentrate on the Intelligence Quotient of applicants instead of the Emotional Intelligence level of the prospective employees, this study determined the relationship between Emotional Intelligence and Employee Performance of selected Banks in Anambra State. Emotional Intelligence was decomposed with Empathy while Employee Performance was decomposed with Employee Turnover. The study employed a Correlation Research Design. Three banks were selected from the three senatorial zones in Anambra State for coverage. Pearson's Product Moment Correlation Co-efficient was used to analyze the data. Findings revealed that Empathy has a strong negative relationship with Employee Turnover. It is recommended that management should institute policies that will ensure employment of Emotionally Intelligent workers as well as create avenues within the organization that will enhance the inter-personal relationship of employees towards reducing employee turnover.
Download or read book Imperatives of Emotional Intelligence EI on Management and Bank Profitability A Psychometric Model written by John Ugoani and published by . This book was released on 2014 with total page 17 pages. Available in PDF, EPUB and Kindle. Book excerpt: The research was designed to assess the Imperatives of Emotional Intelligence on Management and Bank Profitability in Nigeria. Emotional Intelligence encompasses various competences such as integrity, creativity, optimism, leadership, humility, adaptability, and resilience among others which are necessary for enterprise profitability. The study was delimited to Aba, Owerri and Umuahia in South-East Nigeria. The survey research design was employed while the simple random sampling technique was used in selecting the respondents. The design for advanced data analysis was adopted for data analysis. With the regression coefficients calculated at Y = 4.821 + 2.038X, it was found that if EI increased by 1%, then bank profitability would increase by 2.04%. Emotional intelligence underlies the ability to get along well with others. It provides us with the understanding of what other people are feeling and experiencing, and permits us to respond appropriately to others needs. Abilities in emotional intelligence might help explain why people with only modest IQ scores can be quiet successful, despite their lack of traditional intelligence. Based on the wide acceptability of the efficacy of EI the USA Air Force selects its recruiters based on EI. It believes that successful recruiters are high on EI and to emphasize, managers can exhibit good behaviours only if they possess the necessary knowledge, skills, ability, and other characteristics of EI. Managers who failed in their jobs were almost always high in expertise and IQ. In every case, their fatal weakness was in EI - arrogance, overreliance on brainpower, inability to adapt and disdain for collaboration and team-work. Five recommendations were made based on the findings of the study.
Download or read book Promoting Emotional Intelligence in Organizations written by Cary Cherniss and published by American Society for Training and Development. This book was released on 2000 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the study of model programs and from hundreds of studies on the psychology of behavioral change, the 22 best-practice guidelines presented in this book offers the tools and data needed to sell and implement emotional intelligence training within your organization.
Download or read book Insight written by Tasha Eurich and published by Crown Currency. This book was released on 2017-05-02 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to develop self-awareness and use it to become more fulfilled, confident, and successful. Most people feel like they know themselves pretty well. But what if you could know yourself just a little bit better—and with this small improvement, get a big payoff…not just in your career, but in your life? Research shows that self-awareness—knowing who we are and how others see us—is the foundation for high performance, smart choices, and lasting relationships. There’s just one problem: most people don’t see themselves quite as clearly as they could. Fortunately, reveals organizational psychologist Tasha Eurich, self-awareness is a surprisingly developable skill. Integrating hundreds of studies with her own research and work in the Fortune 500 world, she shows us what it really takes to better understand ourselves on the inside—and how to get others to tell us the honest truth about how we come across. Through stories of people who have made dramatic gains in self-awareness, she offers surprising secrets, techniques and strategies to help you do the same—and how to use this insight to be more fulfilled, confident, and successful in life and in work. In Insight, you'll learn: • The 7 types of self-knowledge that self-aware people possess. • The 2 biggest invisible roadblocks to self-awareness. • Why approaches like therapy and journaling don't always lead to true insight • How to stop your confidence-killing habits and learn to love who you are. • How to benefit from mindfulness without uttering a single mantra. • Why other people don’t tell you the truth about yourself—and how to find out what they really think. • How to deepen your insight into your passions, gifts, and the blind spots that could be holding you back. • How to hear critical feedback without losing your mojo. • Why the people with the most power can often be the least-self-aware, and how smart leaders avoid this trap. • The 3 building blocks for self-aware teams. • How to deal with delusional bosses, clients, and coworkers.
Download or read book Acceleration of Digital Innovation Technology towards Society 5 0 written by Dian Puteri Ramadhani and published by Taylor & Francis. This book was released on 2022-11-14 with total page 519 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sustainable Collaboration in Business, Technology, Information, and Innovation (SCBTII 2021) focused on "Acceleration of Digital Innovation & Technology towards Society 5.0". This proceeding offers valuable knowledge on research-based solutions to accelerate innovation and technology by introducing economic transformation to solve various challenges in the economy slow-down during the post-pandemic era. The business sector should have the ability to gain sustainable competitive advantage, and quality growth by synergizing management capabilities, mastery of technology, and innovation strategies to adapt to external trends and events. This Proceeding is classified into four tracks: Digital-Based Management; Strategy, Entrepreneurship, Economics; Finance and Corporate Governance; and Accounting. This valuable research will help academicians, professionals, entrepreneurs, researchers, learners, and other related groups from around the world who have a special interest in theories and practices in the field of business and digital innovation and technology towards society 5.0.
Download or read book Leading with Emotional Intelligence written by Malcolm Higgs and published by Palgrave Macmillan. This book was released on 2018-06-12 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on research into leadership and emotional intelligence, this book presents a framework that can lead to effective change implementation. Set against a backdrop of increasing complexity, volatility and uncertainty, the book responds to the need for organisations to continuously change and transform, and addresses the real challenges of effective implementation. Exploring these concepts at individual, team and organizational levels, Leading with Emotional Intelligence recognises the complexity of the topic and combines rigour with relevance to underpin the framework with empirical evidence.
Download or read book Inside Change written by Joshua Freedman and published by 6 Seconds. This book was released on 2010-05-03 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Change Leadership Emotional Intelligence CLEI written by Cyndi Schaeffer and published by Changemanagementtrainingandsolutions. This book was released on 2015-10-04 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Where stability and regularity used to be the norm, chaos and continual change are the new status quo for most organizations. What leaders don't understand is that people aren't resistant to change because they are bad people, but rather, they resist change because they are people. Furthermore, most leaders don't have a clue how to facilitate change in their organizations effectively. Change Leadership Emotional Intelligence (CLEI) while leading change. Understanding CLEI and the use of effective change strategies will enhance the likelihood of effective change implementation. Dr. Schaeffer describes common mistakes leaders often make and clearly depicts key elements of change leadership strategies.
Download or read book Emotional Intelligence written by Silent Night D Jim Reeves and published by LAP Lambert Academic Publishing. This book was released on 2015-06-16 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: A banking institution is indispensable in a modern society. It plays a pivotal role in the economic development of a country and forms the core of the money market in an advanced country. Role of managers is vital in leading banks successfully. The job performance of managers will reflect the financial performance of banks. To be a successful performer, Bank managers need to be: able to lead, motivate and relate well to people, a good judge of character, able to work in a team, good listeners, disciplined and methodical, positive and tactful, honest and responsible, calm and able to accept criticism. In human resource development, the recent emphasis is on management development. Management is the process of influencing behaviour of others to work willingly and enthusiastically for achieving predetermined goals.In the latest trend not only Intelligent Quotient (IQ), Emotional Quotient (EQ) is also needed to be a successful manager. Even though the persons in managerial position having lot of qualities, with out EI, they can't be successful in their career. EI dominates other qualities. This book attempts to focus on the E.I of managers of various types of banks.
Download or read book Change and Consolidation in the Nigerian Banking Industry written by Chuma Emmanuel Okafor and published by . This book was released on 2012 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: In an attempt to correct economic shortfalls, authorities in Nigeria deployed consolidation as the main policy instrument in the 2004-2006 reform of the banking industry. The Central Bank of Nigeria drew lessons from similar challenges faced by Malaysian and Indonesian authorities. Nigerian banks were given an 18 month window, to achieve an increased minimum capital base of N25 billion. To survive, banks could either raise the new requirements on their own or engage in mergers or acquisitions. The process of consolidation resulted in the reduction of banks from 89 to 24 and the emergence of three categories of banks namely: Stand alone, Common ownership, and Common interest banks. Primarily, this study examines change management practices of senior bank managers directly involved in implementing consolidation in Nigeria, and the impact of consolidation on credit availability to the private sector. Aggregate secondary data on the Nigerian banking industry from 2001-2009 were analysed and used to inform in-depth semi-structured interviews with thirteen senior bank managers and a respected independent financial analyst. Mixed methods were used to conduct further analysis. A conceptual framework was developed through an extension of Pettigrew's 1988 model, while a modified Berger et al. 1998 model was deployed to test credit availability. Findings indicate that most aspects of organisational change were successful, but a lot more needs to be done to improve cultural integration and employee motivation. The successes achieved by Nigerian banks, resulted in higher levels of credit being made available to the private sector. There is, however, scope for further improvement to be made. For example, senior bank managers should deploy a more holistic approach to planned change, and there should be an improved collaborative approach between the government and private sector which could help enhance alternative credit delivery channels such as micro finance firms, venture capitalists and business angels.
Download or read book Emotions and Leadership written by Neal M. Ashkanasy and published by Emerald Group Publishing. This book was released on 2019-08-26 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume of Research on Emotion in Organizations contributes to the ongoing research on emotions within organizational leadership through a three-level analysis focusing on: leadership and individual team members; leadership and its effects on the team construct; and, leadership in the overall context of organizations and culture.
Download or read book Encyclopedia of Organizational Knowledge Administration and Technology written by Khosrow-Pour D.B.A., Mehdi and published by IGI Global. This book was released on 2020-09-29 with total page 2734 pages. Available in PDF, EPUB and Kindle. Book excerpt: For any organization to be successful, it must operate in such a manner that knowledge and information, human resources, and technology are continually taken into consideration and managed effectively. Business concepts are always present regardless of the field or industry – in education, government, healthcare, not-for-profit, engineering, hospitality/tourism, among others. Maintaining organizational awareness and a strategic frame of mind is critical to meeting goals, gaining competitive advantage, and ultimately ensuring sustainability. The Encyclopedia of Organizational Knowledge, Administration, and Technology is an inaugural five-volume publication that offers 193 completely new and previously unpublished articles authored by leading experts on the latest concepts, issues, challenges, innovations, and opportunities covering all aspects of modern organizations. Moreover, it is comprised of content that highlights major breakthroughs, discoveries, and authoritative research results as they pertain to all aspects of organizational growth and development including methodologies that can help companies thrive and analytical tools that assess an organization’s internal health and performance. Insights are offered in key topics such as organizational structure, strategic leadership, information technology management, and business analytics, among others. The knowledge compiled in this publication is designed for entrepreneurs, managers, executives, investors, economic analysts, computer engineers, software programmers, human resource departments, and other industry professionals seeking to understand the latest tools to emerge from this field and who are looking to incorporate them in their practice. Additionally, academicians, researchers, and students in fields that include but are not limited to business, management science, organizational development, entrepreneurship, sociology, corporate psychology, computer science, and information technology will benefit from the research compiled within this publication.
