Download or read book Effective Process Management Improving Your Healthcare Delivery written by Ken Rohde and published by HC Pro, Inc.. This book was released on 2009-10 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective Process Management: Improving Your Healthcare Delivery Kenneth Rohde 99.9% success is not good enough If we had 99.9% quality There would be 500 incorrect surgical operations performed each week 19,000 newborn babies would be dropped at birth by doctors each year Fast food franchises would serve 8 bad hamburgers EVERY MINUTE! You cannot afford for the processes in your facility to be anything less than perfect. "Effective Process Management: Improving Your Healthcare Delivery" will show you how to identify where certain processes fail or how they might fail in the future, and how to make preventative adjustments. Through process mapping, FMEAs, and change management strategies, author Ken Rohde gives you actionable tips and tools you can use to break down your current process into the micro-steps which comprise them, evaluate where those processes are at risk, and learn how you can prevent them from failing. This book will help users: Identify several of the top processes in patient care and map whether they fail or where they might fail in the future Effectively train and educate staff members to implement changes in their daily activities to support process improvement Evaluate any given process for risk and effectiveness Improve overall facility operations, as efficient processes create fewer barriers to providing safe patient care, which translates to increased revenue and improved patient satisfaction Table of Contents Chapter 1: The vital importance of Process Management Chapter 2: Where to start? Define your List of Processes Chapter 3: Step 1: Mapping & Understanding your processes Chapter 4: Step 2: Evaluating your process for Risk Chapter 5: Step 3: Evaluating your process for effectiveness and efficiency Chapter 6: Step 4: Manage Change Chapter 7: Step 5: Communicate your Process through effective Policies, Procedures & Checklists Chapter 8: Step 6: Matching the work environment to your process Chapter 9: Step 7: Monitoring your process for Outcomes and exceptions Chapter 10: Keep on doing it Chapter 11: Summary of Tips & Tools

Download or read book Transforming Health Care Scheduling and Access written by Institute of Medicine and published by National Academies Press. This book was released on 2015-08-24 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: According to Transforming Health Care Scheduling and Access, long waits for treatment are a function of the disjointed manner in which most health systems have evolved to accommodate the needs and the desires of doctors and administrators, rather than those of patients. The result is a health care system that deploys its most valuable resource--highly trained personnel--inefficiently, leading to an unnecessary imbalance between the demand for appointments and the supply of open appointments. This study makes the case that by using the techniques of systems engineering, new approaches to management, and increased patient and family involvement, the current health care system can move forward to one with greater focus on the preferences of patients to provide convenient, efficient, and excellent health care without the need for costly investment. Transforming Health Care Scheduling and Access identifies best practices for making significant improvements in access and system-level change. This report makes recommendations for principles and practices to improve access by promoting efficient scheduling. This study will be a valuable resource for practitioners to progress toward a more patient-focused "How can we help you today?" culture.

Download or read book Improving Processes for Health Care Delivery written by Chester Chambers and published by Springer Nature. This book was released on 2022-10-28 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work prepares current and future managers and consultants focused on health care delivery systems to improve the efficiency of processes that deliver care. This material will help you manage capacity, improve patient flow, estimate process costs, and conduct experiments that lead to process improvement. Essential tools covered include process mapping and measurement, data collection and analysis, and the use of discrete event simulation as a tool for virtual experimentation and improvement. Tools are introduced with no assumption of prior training. Many examples of settings, problems, and solutions are presented, along with a generalized approach to process improvement that is specifically tailored to health care settings. Readings, exercises, and cases suitable for discussion or end-course projects are also provided. Writing is based on a decade of experience teaching at the MBA and MS levels, managing dozens of improvement processes, and a host of our prior scholarly publications, book chapters, and case studies.

Download or read book Building a Better Delivery System written by Institute of Medicine and published by National Academies Press. This book was released on 2005-10-20 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a joint effort between the National Academy of Engineering and the Institute of Medicine, this books attempts to bridge the knowledge/awareness divide separating health care professionals from their potential partners in systems engineering and related disciplines. The goal of this partnership is to transform the U.S. health care sector from an underperforming conglomerate of independent entities (individual practitioners, small group practices, clinics, hospitals, pharmacies, community health centers et. al.) into a high performance "system" in which every participating unit recognizes its dependence and influence on every other unit. By providing both a framework and action plan for a systems approach to health care delivery based on a partnership between engineers and health care professionals, Building a Better Delivery System describes opportunities and challenges to harness the power of systems-engineering tools, information technologies and complementary knowledge in social sciences, cognitive sciences and business/management to advance the U.S. health care system.

Download or read book Crossing the Quality Chasm written by Institute of Medicine and published by National Academies Press. This book was released on 2001-08-19 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.

Download or read book Business Process Management in Healthcare Organizations written by Margaret Kilduff and published by . This book was released on 2020-06 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Process Improvement with Electronic Health Records written by Margret Amatayakul and published by CRC Press. This book was released on 2017-07-27 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although physicians and hospitals are receiving incentives to use electronic health records (EHRs), there is little emphasis on workflow and process improvement by providers or vendors. As a result, many healthcare organizations end up with incomplete product specifications and poor adoption rates. Process Improvement with Electronic Health Records: A Stepwise Approach to Workflow and Process Management walks you through a ten-step approach for applying workflow and process management principles regardless of what stage your organization is in its EHR journey. Introducing workflow and process mapping as essential elements in healthcare improvement, it includes detailed guidance, helpful tools, and case studies in each chapter. It also: Compares EHR workflow and process management to other continuous quality improvement methodologies Highlights the processes that need to be addressed in EHR workflow and process redesign Describes the level of detail necessary for workflow and process mapping to be effective Explains how to create change agents and offers time-tested change management tools The book describes the process for getting stakeholders to create, document, and validate new workflows and processes. Using case studies to illustrate the unique requirements of health information technology (HIT) and EHR acquisition, this reference provides you with simple yet powerful tools along with step-by-step guidance for the effective use of workflow and process mapping within healthcare.

Download or read book Health Care Criteria for Performance Excellence written by Harry S. Hertz and published by DIANE Publishing. This book was released on 2000-07 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you are a CEO, a health care executive, a health care professional, a staff member committed to improving your organization, or a health profession student, the Baldrige Health Care Criteria for Performance Excellence can help you prepare for the changes occurring in today's health care environment. Whether your org. is small or large, involved in ambulance service or health maintenance, the Criteria can help you assess & measure performance on a wide range of key indicators: patient/customer, health care service & outcomes, operational, staff, & financial. You can perform a self-assessment only or also submit an Award app.

Download or read book Improving Aid Effectiveness in Global Health written by Elvira Beracochea and published by Springer. This book was released on 2015-09-04 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: This direct, accessible guide uses a human rights perspective to define effectiveness in aid delivery and offer a robust framework for creating sustainable health programs and projects and assessing their progress. Geared toward hands-on professionals in such critical areas as food aid, maternal health, and disease control, it lays out challenges and solutions related to funding, planning, and complexity as individual projects feed into and impact larger health and development systems. Contributors clarify optimum roles of government, academia, NGOs, community organizations, and the private sector in aid delivery to inspire readers' broader and deeper uses of teamwork, communication, and imagination. Throughout, the guiding principles of justice, equity, and respect that underlie foundational documents such as the Millennium Declaration inform this visionary work. Included in the coverage: Assessing the effectiveness of health projects. Scaling-up of high-impact interventions. Aid effectiveness and private sector health organizations. When charity destroys dignity and sustainability. Effective conversations in global health projects. Lessons from the field on sustainability and effectiveness. For professionals in global health and development, Aid Effectiveness in Global Health is a trusted and encouraging mentor. This volume gives its readers the necessary logistical and attitudinal tools to bring about lasting change, and shows how to use them meaningfully in both the short term and the long run.

Download or read book Improving Healthcare Quality in Europe Characteristics Effectiveness and Implementation of Different Strategies written by OECD and published by OECD Publishing. This book was released on 2019-10-17 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improving quality of care. Crucially, it summarizes available evidence on different quality strategies and provides recommendations for their implementation. This book is intended to help policy-makers to understand concepts of quality and to support them to evaluate single strategies and combinations of strategies.

Download or read book Patient Safety and Quality written by Ronda Hughes and published by Department of Health and Human Services. This book was released on 2008 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Nurses play a vital role in improving the safety and quality of patient car -- not only in the hospital or ambulatory treatment facility, but also of community-based care and the care performed by family members. Nurses need know what proven techniques and interventions they can use to enhance patient outcomes. To address this need, the Agency for Healthcare Research and Quality (AHRQ), with additional funding from the Robert Wood Johnson Foundation, has prepared this comprehensive, 1,400-page, handbook for nurses on patient safety and quality -- Patient Safety and Quality: An Evidence-Based Handbook for Nurses. (AHRQ Publication No. 08-0043)." - online AHRQ blurb, http://www.ahrq.gov/qual/nurseshdbk/

Download or read book Improving Patient Care written by Richard Grol and published by John Wiley & Sons. This book was released on 2013-03-18 with total page 525 pages. Available in PDF, EPUB and Kindle. Book excerpt: As innovations are constantly being developed within health care, it can be difficult both to select appropriate new practices and technologies and to successfully adopt them within complex organizations. It is necessary to understand the consequences of introducing change, how to best implement new procedures and techniques, how to evaluate success and to improve the quality of patient care. This comprehensive guide allows you to do just that. Improving Patient Care, 2nd edition provides a structure for professionals and change agents to implement better practices in health care. It helps health professionals, managers, policy makers and researchers to assess new techniques and select and implement change in their organizations. This new edition includes recent evidence and further coverage on patient safety and patient centred strategies for change. Written by an international expert author team, Improving Patient Care is an established standard text for postgraduate students of health policy, health services and health management. The strong author team are global professors involved in managing research and development in the field of quality improvement, evidence-based practice and guidelines, quality assessment and indicators to improve patient outcomes through receiving appropriate healthcare.

Download or read book Leading and Managing in Health Services written by Sandra G. Leggat and published by Cambridge University Press. This book was released on 2015-06-19 with total page 395 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leading and Managing Health Services: An Australasian Perspective is an indispensable resource for students in the ever-changing healthcare industry.

Download or read book Measuring Quality Improvement in Healthcare written by Raymond G. Carey and published by Quality Press. This book was released on 2001-09-25 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ground-breaking book addresses the critical, growing need among health care administrators and practitioners to measure the effectiveness of quality improvement efforts. Written by respected healthcare quality professionals, Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes. The core of the book is a set of 12 case studies that show how to apply statistical thinking to health care process, and when and how to use different types of control charts. The practical, down-to-earth orientation of the book makes it accessible to a wide readership. "Only authors who have used statistics and control charts to solve real-world healthcare problems could have written a book so practical and timely." - Barry S. Bader, Publisher The Quality Letter for Healthcare Leaders "Many clinicians and other healthcare leaders underestimate the great contributions that better statistical thinking could make toward reducing costs and improving outcomes. This fascinating and timely book is a fine guide for getting started." - Donald M. Berwick, M.D. President and CEO, Institute for Healthcare Improvement Associate Professor of Pediatrics, Harvard Medical School Contents: Planning Your CQI Journey, Preparing to Collect Data, Data Collection, Understanding Variation, Using Run and Control Charts to Analyze Process Variation, Control Chart Case Studies, Developing Improvement Strategies, Using Patient Surveys for CQI, Formulas for Calculating Control Limits

Download or read book Transforming Health Care Management written by Ivan Barrick and published by Jones & Bartlett Learning. This book was released on 2009-10-06 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using straightforward, accessible language, this groundbreaking resource is a comprehensive primer on the most progressive tools and techniques currently used for assessing healthcare systems and healthcare process effectiveness. Typically these tools are embedded in programs such as Total Quality Management, continuous process improvement, process reengineering, protocol redesign, or most recently, Six Sigma and organizational transformation. Transforming Health Care Management presents an integrated, multi-disciplinary approach while focusing on fundamental concepts. It will thoroughly prepare the reader to design, implement, manage, operate, monitor or improve technology, processes, and programs and is an ideal text for those studying healthcare information technology, operations research, systems analysis, process improvement, or informatics. Features: Chapters cover highly technical subjects using clear and accessible language. Vignettes from the author’s years of professional experience illustrate particularly complex concepts. Focuses on key concepts and applications rather than theory and jargon. Accompanied by a complete package of instructor resources (downloadable Instructor’s Manual, TestBank, PowerPoint slides) to facilitate teaching and learning.

Download or read book Leveraging Lean in Ancillary Hospital Services written by Charles Protzman and published by CRC Press. This book was released on 2017-07-27 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is part of a series of titles that are a spin-off of the Shingo Prize-winning book Leveraging Lean in Healthcare: Transforming Your Enterprise into a High Quality Patient Care Delivery System. Each book in the series focuses on a specific aspect of healthcare that has demonstrated significant process and quality improvements after a Lean

Download or read book Health Informatics E Book written by Ramona Nelson and published by Elsevier Health Sciences. This book was released on 2016-12-08 with total page 678 pages. Available in PDF, EPUB and Kindle. Book excerpt: Awarded second place in the 2017 AJN Book of the Year Awards in the Information Technology category. See how information technology intersects with health care! Health Informatics: An Interprofessional Approach, 2nd Edition prepares you for success in today’s technology-filled healthcare practice. Concise coverage includes information systems and applications such as electronic health records, clinical decision support, telehealth, ePatients, and social media tools, as well as system implementation. New to this edition are topics including data science and analytics, mHealth, principles of project management, and contract negotiations. Written by expert informatics educators Ramona Nelson and Nancy Staggers, this edition enhances the book that won a 2013 American Journal of Nursing Book of the Year award! Experts from a wide range of health disciplines cover the latest on the interprofessional aspects of informatics — a key Quality and Safety Education for Nurses (QSEN) initiative and a growing specialty area in nursing. Case studies encourage higher-level thinking about how concepts apply to real-world nursing practice. Discussion questions challenge you to think critically and to visualize the future of health informatics. Objectives, key terms and an abstract at the beginning of each chapter provide an overview of what you will learn. Conclusion and Future Directions section at the end of each chapter describes how informatics will continue to evolve as healthcare moves to an interprofessional foundation. NEW! Updated chapters reflect the current and evolving practice of health informatics, using real-life healthcare examples to show how informatics applies to a wide range of topics and issues. NEW mHealth chapter discusses the use of mobile technology, a new method of health delivery — especially for urban or under-served populations — and describes the changing levels of responsibility for both patients and providers. NEW Data Science and Analytics in Healthcare chapter shows how Big Data — as well as analytics using data mining and knowledge discovery techniques — applies to healthcare. NEW Project Management Principles chapter discusses proven project management tools and techniques for coordinating all types of health informatics-related projects. NEW Contract Negotiations chapter describes strategic methods and tips for negotiating a contract with a healthcare IT vendor. NEW Legal Issues chapter explains how federal regulations and accreditation processes may impact the practice of health informatics. NEW HITECH Act chapter explains the regulations relating to health informatics in the Health Information Technology for Education and Clinical Health Act as well as the Meaningful Use and Medicare Access & CHIP Reauthorization Act of 2015.