Download or read book Effective Crisis Response and Openness written by Simon J. Evenett and published by CEPR. This book was released on 2009 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to examine the various ways in which the existing manifestations of openness, including binding international accords, have constrained or enhanced the options available to national policymakers during the crisis and influenced the degree, and potentially even the effectiveness, of cross-border cooperation. By examining state responses during the crisis in a number of distinct policy domains, this approach may shed light on potential complementarities and tensions as governments seek to tackle sharp national recessions while being mindful of the growing role that the international dimension has played in influencing national economies in an era of globalization. In principle, such an examination may reveal that some permutations of national policy choices and international (trade and other) obligations offer greater potential than others, in turn providing information on the possible scope for both domestic reforms and the global trade architecture.

Download or read book Effective Crisis Communication written by Robert R. Ulmer and published by SAGE Publications. This book was released on 2010-11-03 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this fully updated Second Edition, three of today’s most respected crisis/risk communication scholars provide the latest theory, practice, and innovative approaches for handling crisis. This acclaimed book presents the discourse of renewal as a theory to manage crises effectively. The book provides 15 in-depth case studies that highlight successes and failures in dealing with core issues of crisis leadership, managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. Unlike other crisis communication texts, this book answers the question, “What now?” and explains how organizations can and should emerge from crisis.

Download or read book Communication in Times of Trouble written by Matthew W. Seeger and published by John Wiley & Sons. This book was released on 2019-01-25 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents the best practices of crisis communication and emergency risk communication This book covers crisis communication strategies and focuses on practical applications for effective management. It includes an extensive discussion of best practices in pre-crisis, crisis and post crisis stages. The book pays special attention to the needs of meeting the needs of diverse audiences and communicating in a responsive and responsible way. The principles are appropriate for many kinds of events including earthquakes, tornadoes, hurricanes, tsunamis, epidemics, and pandemics as well as industrial accidents, toxic spills, transportation disasters, fires and intentional events. In the first chapter, Communication in Times of Trouble introduces the concept of best practices and establishes their relevance for crisis communication and emergency risk communication. A chapter is dedicated to each of the ten best practices. In each chapter, the best practice is described, examples of successful and unsuccessful application of the best practice in both organizational crises and natural disasters/emergencies are provided, advice for practical application is given, and a summary is provided. The concluding chapter details the challenges and opportunities for developing and implementing a response strategy that includes the best practices as a whole. Focuses on application and explanation in crisis communication to benefit those with backgrounds in emergency management, risk management, political science, disaster sociology, and public health Covers natural, large-scale emergencies such as earthquakes, tornadoes, hurricanes, tsunamis, epidemics, and pandemics, which aren’t generally detailed in existing crisis communication texts Presents 10 best practices for dealing with emergencies: Process Approach; Pre-Event Planning; Partnerships; Public Concern; Honesty; Collaborate; Media access; Compassion; Uncertainty; Empowerment Communication in Times of Trouble will be of great interest to undergraduate students and practitioners in communication, public relations, public affairs, public information, public health, and emergency management.

Download or read book Effective Crisis Communication written by Robert R. Ulmer and published by SAGE Publications. This book was released on 2017-12-11 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this fully updated Fourth Edition of Effective Crisis Communication, three of today’s most respected crisis/risk communication scholars provide the latest theories and innovative approaches for handling crisis. Unlike other crisis communication texts, this acclaimed book answers the question, "what now?" and explains how organizations can create the potential for opportunity, renewal, and growth through effective crisis communication. Authors Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger provide guidelines for taking the many challenges that crises present and turning those challenges into opportunities. Practical lessons and in-depth case studies highlight successes and failures in dealing with core issues of crisis leadership, including managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. New to the Fourth Edition: New and updated examples and case studies include diverse cases from recent headlines such as SeaWorld’s reaction to Blackfish, the United Airlines debacle, and the Flint Water Crisis. Updated theories and references throughout provide readers with the latest information for effective crisis communication.

Download or read book Effective Crisis Management written by Sarah Armstrong-Smith and published by BPB Publications. This book was released on 2022-10-30 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop crisis plans, practise them, and minimise threats KEY FEATURES ● Understand the reasons why you should expect the unexpected. ● Learn what it means to put people first. ● Explain why transparency is always preferable when things go bad. ● Identify strategies for bolstering credibility and safeguarding the brand. ● Speed up decision-making and response times in an emergency. ● Distinguish between fact and fiction to eliminate prejudice. ● Learn the art to turn a negative into a positive charge. ● Use your ability to look backward to alter the course of the future. ● Encourage a contented and efficient workforce. DESCRIPTION Using real-world examples of what may go wrong during a crisis, the author of "Effective Crisis Management" intends to infuse some realism and insight into the incident response and crisis management field. Written by an Executive and Board Advisor who has dedicated over 25 years to improving both the strategic and tactical response to crises, this book guides the reader through a series of episodes designed to help individuals grasp the factors at play in directing a successful crisis response. Following the steps outlined in this book, readers can uncover and make the most of the many insights and unrealized possibilities afforded by earlier catastrophic events. The book includes case studies and stories that will give the readers a sense of what it's like to manage a crisis in practice and why it requires more than just following a plan. The book explains how and why you should be ready for the unexpected as part of a "assume failure" mindset. Finally, this book delves deep into a crisis's psychological impact on individuals and explains why focusing on their strength and well-being is crucial to providing effective aid. WHAT YOU WILL LEARN ● Realize how you respond to a problem matters more than the problem itself. ● Get to the bottom of the recurring issues highlighted by numerous public inquiries. ● Find ways to be extra cautious and fair while setting standards. ● Discover the qualities that help leaders excel in times of crisis. ● Cultivate a skill set emphasizing kindness, wisdom, seriousness, and sincerity. ● Establish the methods to determine the causes and circumstances of occurrences. WHO THIS BOOK IS FOR Anyone interested in a career in managing the response to major incidents will find valuable information in this book written for experienced crisis managers and those who aspire to reach that position. To put it another way, it helps people see how they can use every crisis as an opportunity to strengthen their relationships and continue the trust. TABLE OF CONTENTS 1. Introduction 2. Action 3. Believable 4. Communication 5. Diligence 6. Empathy 7. Fact 8. Gravitas 9. Honesty 10. Investigation 11. Justice 12. Knowledge 13. Lessons 14. Media 15. Near Miss 16. Opportunity 17. People 18. Questions 19. Resilience 20. Strategy 21. Time 22. Underdog 23. Victory 24. Wellbeing 25. X - Marks the Spot 26. Y-Why 27. Zero Trust 28. Final Thoughts

Download or read book Communicating in a Crisis written by Robert DeMartino and published by DIANE Publishing. This book was released on 2009-02 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: A resource for public officials on the basic tenets of effective communications generally and on working with the news media specifically. Focuses on providing public officials with a brief orientation and perspective on the media and how they think and work, and on the public as the end-recipient of info.; concise presentations of techniques for responding to and cooperating with the media in conveying info. and delivering messages, before, during, and after a public health crisis; a practical guide to the tools of the trade of media relations and public communications; and strategies and tactics for addressing the probable opportunities and the possible challenges that are likely to arise as a consequence of such communication initiatives. Ill.

Download or read book Social Media Crisis Communication and Emergency Management written by Connie M. White and published by CRC Press. This book was released on 2011-09-20 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although recent global disasters have clearly demonstrated the power of social media to communicate critical information in real-time, its true potential has yet to be unleashed. Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies teaches emergency management professionals how to use social media to improve emergency planning, preparedness, and response capabilities. It provides a set of guidelines and safe practices for using social media effectively across a range of emergency management applications. Explaining how emergency management agencies can take advantage of the extended reach these technologies offer, the book supplies cutting-edge methods for leveraging these technologies to manage information more efficiently, reduce information overload, inform the public, and ultimately save lives. Filled with real-world examples and case studies, it is an ideal self-study resource. Its easy-to-navigate structure and numerous exercises also make it suitable for courses at both the undergraduate and graduate levels. From crowdsourcing and digital volunteers to mapping and collective intelligence, Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies facilitates a clear understanding of the essential principles of social media. Each chapter includes an example of a local-level practitioner, organization, or agency using social media that demonstrates the transformative power of social media in the real world. The book also includes numerous exercises that supply readers with models for building their own social media sites and groups—making it a must-read for anyone who wants to learn more about the communication and information structures supported by social media. Visit the author’s homepage: http://sites.google.com/site/conniemwhite/Home

Download or read book Effective Crisis Communication written by Robert R. Ulmer and published by SAGE Publications. This book was released on 2022-09-14 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this fully updated Fifth Edition, three of today’s most respected crisis/risk communication scholars provide the latest theory, practice, and innovative approaches for handling crisis. This acclaimed book presents the discourse of renewal as a theory to manage crises effectively. The book provides in-depth case studies that highlight successes and failures in dealing with core issues of crisis leadership, managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. Unlike other crisis communication texts, this book answers the question, "What now?" and explains how organizations can and should emerge from crisis. Authors Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger provide guidelines for taking the many challenges that crises present and turning those challenges into opportunities for overcoming a crisis.

Download or read book Crisis Management written by TYRAIL BEVERLY and published by TYRAIL BEVERLY. This book was released on 2023-05-20 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Crisis Management: Turning Challenges into Opportunities" provides a strategic approach to navigating turbulent times and emerging stronger than before. This insightful guide offers practical advice and proven strategies for effectively managing crises, whether they are organizational, financial, or reputational in nature. By focusing on proactive planning, clear communication, and decisive action, readers learn how to turn challenges into opportunities for growth and resilience. Drawing from real-world examples and best practices, this book equips leaders with the tools and mindset needed to navigate crises successfully, mitigate risks, and emerge with newfound strength and confidence. Whether leading a business, nonprofit, or government agency, "Crisis Management" is an indispensable resource for turning adversity into advantage.

Download or read book Essentials of Crisis Counseling and Intervention written by Donald E. Wiger and published by John Wiley & Sons. This book was released on 2003-07-30 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide to effective crisis counseling and intervention Essentials of Crisis Counseling and Intervention offers practical, field-tested methods for dealing with traumatic and life-changing events. This helpful manual presents useful strategies for crisis prevention, functioning effectively during a crisis, caring treatment approaches, and aftercare--and describes how to assess the extent to which a crisis has impacted an individual. Important legal aspects of crisis counseling are also highlighted--such as risk, suicidality, and documentation--as well as helpful details on how to prevent potential malpractice issues related to crisis intervention. Essentials of Crisis Counseling and Intervention gives clear explanations of proven practice techniques and examples of effective interventions. It provides an accessible and practical guide to navigating through the complexities of any type of crisis situation, including natural disasters, community violence, and personal tragedy. Unique coverage is presented on such topics as group intervention, incorporating spirituality into treatment, community resources, coordinating efforts of crisis-response personnel, and the roles of various crisis workers, including instructions for how to prepare intellectually and emotionally for crisis situations. As part of the Essentials of Mental Health Practice series, this book provides the information mental health professionals need to practice knowledgeably, efficiently, and ethically in today's behavioral health care environment. Each concise chapter features numerous callout boxes highlighting key concepts, bulleted points, and extensive illustrative material, as well as "Test Yourself" questions that help you gauge and reinforce your grasp of the information covered.

Download or read book Toward ICT enabled Co production for Effective Crisis and Emergency Response written by Elina Ramsell and published by Linköping University Electronic Press. This book was released on 2020-12-29 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: In contemporary society, public services struggle to maintain a high quality of service if the authority responsible for the service delivery experiences resource deficit and increased uncertainties and vulnerabilities. This thesis explores how information and communication technology (ICT) can enable new types of network collaborations – co-production – between government (municipalities) and citizens, for a more effective crisis and emergency response. This is explored in the light of digitalization and taking an end-user perspective. The thesis’s first objective is to describe the transformation toward ICT-enabled co-production. The second objective is to identify opportunities and challenges involved in ICT-enabled co-production. The thesis’s method includes two case studies supported by various theories and approaches: network collaboration (including co-production), sociotechnical systems, and end-user involvement. The data collection is conducted using semi-structured interviews, focus groups, user participation techniques, and document reviews. The intended audience is practitioners (local government and national agencies) and researchers within crisis and emergency response, information systems (IS), and public administration research disciplines and domains (e.g. co-production). The description of the transformation toward ICT-enabled coproduction in crisis and emergency response is a result in its own right. Here, the citizen volunteers become involved in the actual delivery of the response, despite non-specific competence and non-organizational affiliation. In relation to the transformation toward co-production, the thesis concludes that digitalization facilitates end-user involvement in the ICT development process and increases their influence. If open systems as mobile technologies are used, end-users can adapt the technology on their own and add technologies, without the support of the formal developer or local government. The thesis also identifies opportunities and challenges of ICT-enabled co-production. Examples of opportunities include citizen volunteers having a high degree of engagement, being an effective complement to professional responders, and increasing perceived safety in the community. This informal structure of co-production enabled by ICT minimizes the need for local governments to spend resources on managing collaboration. Examples of challenges include the lack of organizational affiliation of volunteers (e.g. integration of citizen volunteers, i.e. end-users with non-organizational affiliation in the technology of the ICT system) and aspects of formal and social control (regulation, and moral and privacy issues). The thesis’s contributions include enriched knowledge of essential aspects to consider when developing ICT-enabled co-production with an end-user perspective, and an understanding of the transformation of the application domain over time and the implications of ICT-enabled coproduction. This makes it easier to comprehend and develop contemporary and future co-productions. The thesis is perceived to have high originality and value since it studies time periods in which local government, technology, and crisis and emergency response have undergone dramatic changes, and explores one of the first Swedish empirical initiatives involving citizen volunteers as responders. Avhandlingen undersöker hur informations- och kommunikationsteknik (IKT) kan möjliggöra nya typer av nätverkssamverkan – co-production – mellan offentliga aktörer (kommuner i detta fall) och frivilliga civila medborgare för att på så sätt få en mer effektiv hantering av kriser och olyckor. Detta görs med bakgrund av minskade resurser i offentlig service, ökad digitalisering, och med fokus på slutanvändare som inte tillhör en formell organisation. Avhandlingen beskriver förändringen till IKT-möjliggjord co-production där frivilliga medborgare larmas ut trots avsaknad av specifik kompetens för uppdraget och organisatorisk tillhörighet. Avhandlingen identifierar även möjligheter och utmaningar när kommuner co-producerar med frivilliga medborgare. Möjligheter inkluderar t ex högt engagemang från frivilliga medborgare och att de är ett effektivt komplement till de professionella aktörerna. Utmaningar innefattar t ex svårigheter med IKT integration av slutanvändare utan organisatorisk tillhörighet, samt legala och etiska oklarheter. Avhandlingen bidrar med kunskap om viktiga aspekter att beakta när IKT-möjliggjord co-production utvecklas, för att på så sätt underlätta förståelse och utveckling av framtida co-productions. Avhandlingen har hög originalitet och värde då den undersöker två tidsperioder där lokal offentlig sektor, digital teknik och hantering av kriser och olyckor har genomgått dramatiska förändringar, samt undersöker ett av de första svenska initiativen där civila medborgare larmas ut som första insatspersoner.

Download or read book Factors Influencing Effectiveness of Interorganizational Networks Among Crisis Management Organizations written by Bahadir Sahin and published by . This book was released on 2009 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crisis management has become one of the most important public policy areas in recent decades with greater numbers of manmade and natural disasters. History showed that well-implemented crisis management policies can save lives and reduce costs in a disaster. Literature offered various suggestions for more effective crisis management policies with different techniques utilizing different theoretical frameworks. Informal relationships among crisis management employees were suggested to have a positive impact on crisis management effectiveness. Yet it was not demonstrated with advanced statistical tools if there is such a relationship. This study considers crisis management effort as a network effort and employs complex adaptive systems theory in order to understand factors influencing effectiveness of crisis management networks. Complex adaptive systems theory presents that more open communication lines in a given network or an organization would increase effectiveness of it since inner processes of the network or organization would obtain more information from the chaotic environment. Quality of informal relationships (casual relationships, social capital etc.) was hypothesized as a tool to open more communication lines within an agency which would eventually increase effectiveness of the network constructed by the organization. Based on the theoretical framework, adaptiveness capacity of the agencies was also tested in order to understand a correlation between adaptation and effectiveness of crisis management networks. Multiple case-study method was employed to identify incidents that can represent crisis management in full perspective. Terrorist attacks carried upon by the same terrorist network hit New York in 2001, Istanbul in 2003, Madrid in 2004, and London in 2005 were selected. First response phase of crisis management and policy changes after and before the attacks were discussed. Public administration processes and other social-economical conditions of countries were examined in terms of crisis management structure. Names of key agencies of selected crisis management systems were suggested by a social network analysis tool-UCINET. Six key agencies per incident were targeted for surveys. Surveys included a nine-item-quality of informal relationships, four-item-adaptiveness capability, and ten-item-perceived effectiveness of crisis management networks-scales. Respondents were asked to fill in online surveys where they could refer to their colleagues in the same incidents. 230 respondents were aimed and 246 survey responses were obtained as a result. Surveys formed a structural equation model representing 23 observed factors and 2 latent constructs. Confirmatory factor analysis was utilized to validate hypothesis-driven conceptual models. Quality of informal relationships was found to have a significant positive impact on perceived crisis management network effectiveness (Standardized regression coefficient = .39). Two of the adaptiveness variables, openness to change and intra-organizational training were also positively correlated with the dependent variable of the study (Standardized regression coefficient = .40 and .26 respectively). Turkish and American groups' differences suggested a social-economical difference in societies. Majority of the respondents were some type of managers which made it possible to generalize the results for all phases of crisis management. Discussions suggested improved informal relationships among crisis management employees to provide a better crisis management during an extreme event. Collaborative social events were offered to improve crisis management effectiveness. An agency's openness to change proposed that a crisis management organization should be flexible in rules and structure to gain more efficacy. The other adaptiveness variable, intra-organizational training efforts were proposed to have certain influence on effectiveness of crisis management network. Factors built latent construct of perceived crisis management effectiveness were also found out to be important on crisis management, which of some are ability to carry out generic crisis management functions, mobilize personnel and resources efficiently, process information adequately, blend emergent and established entities, provide appropriate reports for news media etc. Study contributed to the complex adaptive system theory since the fundamentals of the theory were tested with an advanced quantitative method. Non-linear relationships within a system were tested in order to reveal a correlation as the theory suggested, where the results were convincingly positive. Crisis management networks' effectiveness was demonstrated to be validated by a ten-item-scale successfully. Future research might utilize more disaster cases both natural and manmade, search for impact of different communication tools within a system, and look at the relationships among members of crisis management networks instead looking within an organization.

Download or read book Emerging Powers in the WTO written by C. Michalopoulos and published by Springer. This book was released on 2013-11-29 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume examines the main factors for developing country trade performance in the last thirty years, their own trade policies, market access issues they face, and their increasingly more effective participation in the WTO and the Doha Round of multilateral trade negotiations.

Download or read book Management of Corporate Communication written by Robert L. Heath and published by Routledge. This book was released on 2020-07-24 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whereas many organizational communication texts address internal communication processes, few consider the efforts that companies expend to communicate with external stakeholders. Likewise, many texts that concentrate on public relations or advertising consider external communication, but fail to give attention to internal communication. Combining both points of view, this text explains how an entire organization operates through enactments of personnel and external stakeholders. Central to this book is a concern for meaning and its influence on the performance of jobs in response to expectations of co-workers and external publics. The concept of narrative is used to explain how individual and organization performance is the expression of personae that are best when enacted jointly -- in varying degrees of coordination -- to satisfy mutual performance expectations. Narrative explains the power of organizational meaning, interpersonal contacts, group performance, stakeholder negotiation, and internal and external organizational zones of meaning -- assumptions that are shared by people who enact an organization through coordinated efforts.

Download or read book The Handbook for Effective Emergency and Crisis Management written by Mayer Nudell and published by Free Press. This book was released on 1988 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Four Stages of Highly Effective Crisis Management written by Jane Jordan-Meier and published by CRC Press. This book was released on 2011-03-14 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the Japanese tsunami and the Egyptian revolution to the Haitian earthquake and the Australian floods, social media has proven its power to unite, coalesce, support, champion, and save lives. Presenting cutting-edge media communication solutions, The Four Stages of Highly Effective Crisis Management explains how to choose the appropriate language and media outlet to properly convey your message during and after a crisis. Unveiling the secrets of how to manage the media in a crisis, the book examines how rapidly evolving social media and Web 2.0 technologies have changed the crisis management landscape. It illustrates the four distinct stages of media reporting during a crisis and details the information that must be provided. The author provides readers with a wealth of helpful tips and tools—including guidelines, checklists, and case studies that illustrate best practices in crisis media management. Divided into five sections, the book: Examines how the kingdom of news has changed and considers the new hybrid model that is emerging Identifies the four distinct stages in which both old and new media report a crisis Addresses the use of spokespeople according to the four stages, as well as when to use the chief executive officer Discusses media interviews, including how to handle news conferences, bloggers, and the importance of media training Considers the communication aspects of crisis management—including how to harness the power of Facebook, Twitter, YouTube, Digg, Wikipedia, Flickr, and social media releases The book’s resource-rich appendices include a checklist for briefing a spokesperson, sample media release, a step-by-step flowchart for creating a crisis communication plan, and social media policy guidelines. Complete with a detailed guide on what tools to use and when to use them, this book provides the techniques and understanding required to communicate effectively and avoid any potential bad press and embarrassment that could result from information mismanagement. Jane Jordan-Meier was interviewed about leadership in a crisis and the stages of a crisis in the wake of the Murdoch phone-hacking scandal. She also discusses crisis management planning in The Sydney Morning Herald and in Daily Ovation. She was interviewed in August 2011 by Globe and Mail. Discover more about the book, including a video of the author explaining how to turn media questions into gold and visit smallbusinessadvocate.com for a series of recent interviews. Jane Jordan-Meier appeared in a video interview with Crisis Manager Melissa Agnes on July 3, 2012.

Download or read book Encyclopedia of Crisis Management written by K. Bradley Penuel and published by SAGE. This book was released on 2013-03 with total page 1177 pages. Available in PDF, EPUB and Kindle. Book excerpt: From general theories and concepts exploring the meaning and causes of crisis to practical strategies and techniques relevant to crises of specific types, crisis management is thoroughly explored. Features & Benefits: @* A collection of 385 signed entries are organized in A-to-Z fashion in 2 volumes available in both print and electronic formats.@* Entries conclude with Cross-References and Further Readings to guide students to in-depth resources.@* Selected entries feature boxed case studies, providing students with "lessons learned" in how various crises were successfully or unsuccessfully managed and why.@* Although organized A-to-Z, a thematic "Reader's Guide" in the front matter groups related entries by broad areas (e.g., Agencies & Organizations, Theories & Techniques, Economic Crises, etc.).@* Also in the front matter, a Chronology provides students with historical perspective on the development of crisis management as a discrete field of study.@* The work concludes with a comprehensive Index, which-in the electronic version-combines with the Reader's Guide and Cross-References to provide thorough search-and-browse capabilities.@* A template for an "All-Hazards Preparedness Plan" is provided the backmatter; the electronic version of this allows students to explore customized response plans for crises of various sorts.@* Appendices also include a Resource Guide to classic books, journals, and internet resources in the field, a Glossary, and a vetted list of crisis management-related degree programs, crisis management conferences, etc.