Download or read book The 10 Golden Rules of Customer Service written by Todd Duncan and published by Ignite Reads. This book was released on 2019-03-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The 10 Golden Rules of Customer Service (formally titled The $6,000 Egg) represents the costly mistake of removing customer satisfaction from the bottom line. Through the story of a $6,000 Egg, Deb Duncan and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers"--Description from publisher website
Download or read book Simple Rules written by Donald Norman Sull and published by Houghton Mifflin Harcourt. This book was released on 2015 with total page 293 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outlines an approach to high-performance problem solving and decision making that draws on insights from survival guides, pop culture, and other sources.
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