Download or read book Eco service Development written by Siegfried Behrendt and published by Routledge. This book was released on 2017-09-08 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sustainable development will not be possible without fundamental improvements in resource productivity and energy efficiency, the adaptation of material flows into natural cycles as well as a radical change in production and consumption patterns. In essence, what is required is not only an ecological approach to product design but also new marketing and consumption patterns for products that can satisfy our needs in a more environmentally sound way.In recent years there has been growing interest in the possibilities of eco-services to achieve some of these aims. Ecologically oriented leasing, renting, pooling and sharing, where the emphasis is placed on the sale of a product's use rather than on the product itself, offer great possibilities for innovation and environmental impact reduction. At the same time, there are opportunities to create new commercial enterprises, produce added value to production and distribution functions, and therefore create jobs. Up until now, however, there has been little research about the state of the art in eco-services, how new services can be developed, what the attitudes of consumers are to services rather than products and what the consequences of such a structural adjustment would be for firms. Eco-service Development addresses this lack of research, first by providing a comprehensive inventory and analysis of current eco-services in four European countries: Germany, Austria, the Netherlands and Spain. It then systematically explores the options open to market participants, the potential for environmental impact reduction, potential barriers to eco-services (such as consumer and producer resistance) and, finally, with what political and legal instruments ecologically oriented services can best be promoted. The book analyzes eight consumer sectors – washing, cleaning, cooking, entertainment, gardening, do-it-yourself, mobility and leisure time – from the point of view of both supply and demand and highlights the optimization potential and development perspectives for commercial new use eco-service concepts. This book is the most comprehensive analysis yet published of how eco-services are being implemented and how they could best be encouraged and contains valuable lessons for policy-makers, interested businesses and all those in the academic community searching for ways to dematerialize the economy.

Download or read book World Trade Information Service written by United States. Bureau of Foreign Commerce and published by . This book was released on 1961 with total page 638 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Publications written by Permanent Court of International Justice and published by . This book was released on 1925 with total page 624 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book World Trade Information Service written by International Programs Bureau and published by . This book was released on 1961 with total page 570 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book W rterbuch der Handels Finanz und Rechtssprache Dictionary of Commerical Financial and Legal Terms Dictionnaire des Termes Commerciaux Financiers et Juridiques written by HERBST and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 1136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Die Arbeit an den drei Banden dieses Worterbuches wurde 1932 in London begonnen und ist in standiger Fortsetzung auf denjetzt vorliegenden Stand gebracht worden. In seinem Aufbau und in der besonderen An ordnung des Stoffes erstrebt das Werk, einem doppelten Zweck zu dienen: Besonders leichtes und schnelles Auffinden eines Stichwortes in moglichst vielen "fertig vorbereite ten" Verbindungen und moglichst wirksamer AusschluJ3 von Obersetzungsfehlern, besonders wenn zwischen mehrfachen Be deutungen desselben Stichwortes gewiihlt werden muJ3. 1m Verfolg dieser Ziele ist das Werk im wahrsten Sinne aus der Praxis entstanden. Dementsprechend ist es auch fUr die Praxis als Nachschlagewerk ffir den Alltagsgebrauch bestimmt. An seiner Schaffung haben Men schen des Berufs- und Geschilfts1ebens mit praktischen Erfahrungen mitgewirkt. Der Entwicklung der drei Sprachen folgend, wurde der Text durch Aufnahme neuer Fachausdriicke und Wendungen bedeutend erweitert und auf den neuesten Stand gebracht. Hierbei wurden auch die im Bereich der internationalen Organisationen - insbesondere der Europl\ischen Gemeinschaften - entwickelten und ge brauchlichen Ausdriicke und Begriffe miteinbezogen. Zug, Schweiz, Januar 1979

Download or read book Commerce Reports written by and published by . This book was released on 1929 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Daily Consular and Trade Reports written by and published by . This book was released on 1928 with total page 890 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book English German Dictionary of Idioms written by Professor Hans Schemann and published by Routledge. This book was released on 2013-04-15 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: This dictionary is the ideal supplement to the German/English Dictionary of Idioms, which together give a rich source of material for the translator from and into each language. The dictionary contains 15,000 headwords, each entry supplying the German equivalents, variants, contexts and the degree of currency/rarity of the idiomatic expression. This dictionary will be an invaluable resource for students and professional literary translators. Not for sale in Germany, Austria or Switzerland

Download or read book Highway Capacity and Level of Service written by Ulrich Brannolte and published by Routledge. This book was released on 2021-10-01 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proceedings of the International Symposium on Highway Capacity, Karlsruhe, Germany, July 1991. Papers range widely from driving behavior and pedestrian to the numerical value of freeway capacity and transit capacity.

Download or read book Designing a new industry award for service excellence competition in retailing written by Lars Merle and published by diplom.de. This book was released on 2003-10-22 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inhaltsangabe:Abstract: This thesis resolves the need for an industry award for service excellence in retailing, based on a comprehensive framework to foster management quality. A service excellence framework is developed and the design for a new service excellence award is proposed. The proposed framework is based on the Industrial Excellence Award. In addition to the original four fundamental processes a fifth component is introduced: the customer. To complete the framework, the seven components of management quality known from the IEA are adopted. This framework is the structure for the self-assessment questionnaire that will be the core of the new Best Retailer service excellence award. Through an extensive literature review, success factors and empirically tested items for questionnaires were identified and assigned to the corresponding sections in the questionnaire. The result is a collection of questions that - if appropriately considered by management can help introducing service excellence in the retailing industry. The modus operandi of a possible future award competition is suggested to stay close the example of the IEA in order to leverage the existing brand. This should help to popularize the new award, to create outstanding showcases quickly, and to disseminate excellent management quality in the industry. Inhaltsverzeichnis:Inhaltsverzeichnis: AcknowledgementsII List of abbreviations:3 Executive Summary5 1.Introduction6 2.Retailing8 2.1Developments and Trends8 2.1.1Modern History of Retailing and Retailing Formats8 2.1.2Past and Future Trends11 2.2Strategies & Concepts18 2.2.1Retailing Classifications18 2.2.2Positioning20 2.2.3Strategies for Competitive Advantage21 2.2.4Scientific Concepts in Retailing23 2.3Success Factors in Retailing28 2.3.1Employees29 2.3.2Technology32 2.3.3Customer Service33 3.Service37 3.1Strategies and Concepts39 3.1.1Service Business Classifications39 3.1.2Strategies for Service firms41 3.1.3Excellence42 3.1.4Service Concepts in Literature49 3.2Service Management57 3.2.1Service Management Functions59 3.2.2The Service Process61 3.2.3The Service System61 3.3New Service Design & Development63 3.3.1The Service Concept64 3.3.2The Service Positioning Matrix64 3.3.3NSD Process Cycle66 3.3.4NSD-Innovation Matrix67 3.3.5Service Blueprinting68 3.4Service Quality and Customer Satisfaction69 3.4.1Overall Service Quality69 3.4.2Service Process Quality72 3.4.3Perceived Service [...]

Download or read book Public Transport and its Users written by Hans-Liudger Dienel and published by Routledge. This book was released on 2017-03-02 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public transport is essential to the quality of life of its passengers, both as a means to move around but also to achieve a sustainable environment. However, the passenger's position as a customer is weakened by the dominance of monopolies, regulation and political influence in our public transport systems. This book is one of the first to examine strategies for the representation of user interests in public transport from a variety of perspectives. The authors review approaches to integrating the passengers' views in the planning process and to protecting their interests in operations and customer care across a range of European countries, including Austria, Czech Republic, France, Germany, Italy, the Netherlands, Sweden, Switzerland, the UK and EU policies. The book presents the conclusions of this research and examples of good practice. In this respect it will provide useful guidance for policy makers, stakeholder organizations and planners, as well as transport researchers.

Download or read book The Best Service is No Service written by Bill Price and published by John Wiley & Sons. This book was released on 2011-09-14 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences

Download or read book Engineering Tools and Solutions for Sustainable Transportation Planning written by Knoflacher, Hermann and published by IGI Global. This book was released on 2017-02-14 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: While modern cities continue to grow and become more efficient in many sectors as their population increases, public transportation has not yet caught up. As a significant industry in contemporary society, further progress in transportation systems is more vital than ever. Engineering Tools and Solutions for Sustainable Transportation Planning is an informative reference source that outlines why current transportation systems have become inefficient in modern societies, and offers solutions for the improvement of transportation infrastructures. Highlighting key topics such as parking organization, car ownership, energy consumption, and highway performance, this is a detailed resource for all practitioners, academics, graduate students, and researchers that are interested in studying the latest trends and developments in the transportation sector.

Download or read book Berliner Statistik written by Statistisches Landesamt Berlin and published by . This book was released on 1964 with total page 834 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Pioneering Supply Chain Design written by Thorsten Blecker and published by BoD – Books on Demand. This book was released on 2012 with total page 446 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Foreign Aeronautical News written by and published by . This book was released on 1928 with total page 736 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Gesetz Sammlung F r Das Deutsche Reich Chronologische Zusammenstellung Der in Dem Bundes und Reichs Gesetzblatte Ver ffentlichten Gesetze Verordnungen Erlasse und Bekanntmachungen written by Germany. Laws, Statutes, etc., 1919- and published by . This book was released on 1894 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: