Download or read book Developing and Implementing a Performance Measurement System for a Water Wastewater Utility written by Terrance M. Brueck and published by IWA Publishing. This book was released on 2005-05-31 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: The primary purpose of this research was to provide methods and tools that enable a water/ wastewater utility to develop and implement a performance measurement system based on a demonstrated proven approach. To achieve the purpose, the research was conducted in three phases: Core research on existing and applicable frameworks for performance measurement with experience from utilities and other government organizations, as well as outside business and industry, on leading practices in performance measurement. Steps to develop and implement performance measurement that uniquely fit water/wastewater utilities were defined to be piloted by selected utilities in Phase II. Demonstration pilot projects for developing and implementing performance measurement were carried out over a 12-18 month period at four water and wastewater utilities that were selected from a group of over a dozen utilities that applied to be pilot demonstrations, based on a mix of utility type, size, and experience with performance measurement. Research results from the pilots and ?lessons learned were applied to adjust the piloted process. Transfer of the knowledge and methods from these projects was previously shared in WERF/WEFTEC workshops and a web-conference. A process (seven-step methodology) was developed based on a Balanced Scorecard approach to develop and implement performance measures both at the enterprise (utility-wide) level and team-based level. Ways to align and coordinate measures throughout the organization were defined for process-based and initiative-based scorecards. The testing of this approach through the utility pilots led to further recommendations for involvement, education, communication and commitment of utility participants for successful performance measurement.

Download or read book Selection and Definition of Performance Indicators for Water and Wastewater Utilities written by Patricia A. Crotty and published by American Water Works Association. This book was released on 2004 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on a 1995 charter for utility quality service program (QualServe), it was recognized that benchmarks were key to improved performance. This initial project identified 20 performance indicators, all which are defined and discuses in this text. Broad categories are: Organization Development, Customer Relations, Business Operations, Water Operations and Wastewater Operations. With input from over 300 utility employees, this report should be of interest to water utilities of all sizes

Download or read book Developing and Implementing a Performance Measurement System written by Terrance M. Brueck and published by . This book was released on 2000-12-31 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book 2021 AWWA Utility Benchmarking Performance Management for Water and Wastewater written by Awwa and published by American Water Works Association. This book was released on 2022-01-03 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations. AWWA's Utility Benchmarking publication allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. Metrics you can use Water and wastewater utility managers need useful metrics to gauge how their organization is currently performing, and to set reasonable targets for future performance. The benchmarking data and analyses in this report are chosen for their usefulness in helping utilities track and improve both operational efficiency and managerial effectiveness. Benchmarks for all operations Utility Managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five area of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. The report provides benchmarking data for 58 key performance indicators. Compare your utility Aggregate data are provided from 38 US states, two Canadian provinces, American Samoa, and Puerto Rico. Participating utilities range in size from under 10,000 population served to over 500,000 population served, summarizing performance data for the fiscal year 2020. Where data are available, historical trends from previous AWWA utility benchmarking surveys are also provided.

Download or read book Performance Indicators for Water Supply Services written by Helena Alegre and published by IWA Publishing. This book was released on 2016-09-15 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. The third edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives. This new edition of Performance Indicators for Water Supply Services is an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.

Download or read book 2022 AWWA Utility Benchmarking written by Awwa and published by . This book was released on 2023-01-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations. AWWA's Utility Benchmarking publication allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. Metrics You Can Use: Water and wastewater utility managers need useful metrics to gauge how their organization is currently performing, and to set reasonable targets for future performance. The benchmarking data and analyses in this report are chosen for their usefulness in helping utilities track and improve both operational efficiency and managerial effectiveness. Benchmarks for All Operations: Utility Managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five area of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. The report provides benchmarking data for 58 key performance indicators. Compare Your Utility: Aggregate data are provided from 38 US states, two Canadian provinces, American Samoa, and Puerto Rico. Participating utilities range in size from under 10,000 population served to over 500,000 population served, summarizing performance data for the fiscal year 2021. Where data are available, historical trends from previous AWWA utility benchmarking surveys are also provided.

Download or read book Water Utility Benchmarking written by Sanford Berg and published by IWA Publishing. This book was released on 2010-03-31 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking is essential for those developing and implementing water policy. If decision-makers do not know where they have been or where they are, it would seem to be impossible to set reasonable targets for future performance. Information on water/sewerage system (WSS) operations, investments, and outputs is essential for good management and oversight. This book is designed to help decision makers identify the data required for performance comparisons over time and across water utilities, to understand the strengths and limitations of alternative benchmarking methodologies, and to perform (or commission) benchmark studies. This book provides an overview of the strengths and limitations of different methodologies for making performance comparisons over time and across water utilities (metric benchmarking). In addition, it identifies ways to determine the robustness of performance rankings. Current benchmarking activities in Latin America, Asia, Africa, Central Europe/Asia, and OECD nations are summarized. Five basic approaches to benchmarking characterize current studies: Core indicators and a summary or overall performance Indicator (partial metric method), Performance scores based on production or cost estimates (“total” methods), Performance relative to a model company (engineering approach), Process benchmarking, and Customer survey benchmarking. This volume is of interest to the water professionals, water utility managers and senior staff of regulatory agencies, professionals in related government agencies, and consultants. Visit the IWA WaterWiki to read and share material related to this title: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/InfrastructureRegulationStateOwnedEnterprisesVsInvestor-ownedInfrastructureOperators

Download or read book 2018 Awwa Utility Benchmarking Performance Management for Water and Wastewater written by Awwa and published by American Water Works Association. This book was released on 2019-01-02 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations. AWWA's 2018 Utility Benchmarking publication allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. Metrics you can use Water and wastewater utility managers need useful metrics to gauge how their organization is currently performing, and to set reasonable targets for future performance. The benchmarking data and analyses in this report are chosen for their usefulness in helping utilities track and improve both operational efficiency and managerial effectiveness. Benchmarks for all operations Utility Managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five area of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. The report provides benchmarking data for 54 key performance indicators. Compare your utility Aggregate data are provided from 39 US states and four other countries. Participating utilities range in size from under 10,000 population served to over 500,000 population served, summarizing performance data for the fiscal year 2017. Where data are available, historical trends from previous AWWA utility benchmarking surveys are also provided.

Download or read book 2020 Awwa Utility Benchmarking Performance Management for Water and Wastewater written by Awwa and published by . This book was released on 2021-01-18 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations. AWWA's Utility Benchmarking publication allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. Metrics you can use Water and wastewater utility managers need useful metrics to gauge how their organization is currently performing, and to set reasonable targets for future performance. The benchmarking data and analyses in this report are chosen for their usefulness in helping utilities track and improve both operational efficiency and managerial effectiveness. Benchmarks for all operations Utility Managers can use the data and analyses in this report to determine how their utility's performance compares to the water or wastewater industry in five area of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations. The report provides benchmarking data for 58 key performance indicators. Compare your utility Aggregate data are provided from 38 US states, two Canadian provinces, American Samoa, and Puerto Rico. Participating utilities range in size from under 10,000 population served to over 500,000 population served, summarizing performance data for the fiscal year 2018. Where data are available, historical trends from previous AWWA utility benchmarking surveys are also provided.

Download or read book Measuring and Improving Infrastructure Performance written by National Research Council and published by National Academies Press. This book was released on 1995-01-01 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: The nation's physical infrastructure facilitates movement of people and goods; provides safe water; provides energy when and where needed; removes wastes; enables rapid communications; and generally supports our economy and quality of life. Developing a framework for guiding attempts at measuring the performance of infrastructure systems and grappling with the concept of defining good performance are the major themes of this book. Focusing on urban regions, within a context of national policy, the volume provides the basis for further in-depth analysis and application at the local, regional, state, and national levels.

Download or read book Environmental Management Systems written by and published by American Water Works Association. This book was released on 2006 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: This project was developed with two primary objectives: (1) to identify potential benefits to drinking water utilities from an environmental management system (EMS) and (2) to define steps necessary to develop a water utility sector'specific EMS model from which utilities could create their own EMS. This report reflects both the initial research into alternative EMS models and a ?best practices? guidance based on the ISO 14001 framework. With the input of leading private and public water utilities, this document was developed to assist water utilities interested in developing an EMS that will support and ensure continual improvement, increase thoroughness in compliance efforts, and demonstrate environmental excellence. Includes CD with Appendices.

Download or read book Benchmarking Performance Indicators for Water and Wastewater Utilities written by AWWA Staff and published by American Water Works Association. This book was released on 2011-01-12 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Ensuring a Sustainable Future written by Environmental Protection Atgency (Us) and published by Government Printing Office. This book was released on 2008 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing wastewater and drinking water service to citizens requires energy—and a lot of it. The twin problems of steadily rising energy costs and climate change have therefore made the issue of energy management one of the most salient issues facing wastewater and water utilities today. Energy management is also at the heart of efforts across the entire sector to ensure that utility operations are sustainable in the future. More and more utilities are realizing that a systematic approach for managing the full range of energy challenges they face is the best way to ensure that these issues are addressed on an ongoing basis in order to reduce climate impacts, save money, and remain sustainable. Working closely with a number of utilities and others, the Office of Water at the U.S. Environmental Protection Agency (EPA) is proactively addressing this issue by developing this Energy Management Guidebook for Wastewater and Water Utilities that provides a systematic approach to reducing energy consumption and energy cost. This Guidebook was specifically written to provide water and wastewater utility managers with a step-by-step method, based on a Plan-Do-Check-Act management system approach, to identify, implement, measure, and improve energy efficiency and renewable opportunities at their utilities.

Download or read book Implementing a Prototype Energy and Water Quality Management System written by L. Jentgen and published by IWA Publishing. This book was released on 2004-01-01 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: The operating environment for water utilities is changing. New information and control systems and operating procedures are required to manage water utility operations. Operations and maintenance managers must pursue improved planning and scheduling methods to reduce costs. Electric deregulation presents an opportunity and a challenge for energy cost reduction. Water quality and supply issues must be managed to maximize system performance and minimize costs. EWQMS systems enable water utilities to better utilize limited resources to provide optimal service to their customers. By planning and scheduling operations processes and integrating the use of data from automated systems, an EWQMS enables utilities to do more with less?just what is needed in the changing business climate. Originally published by AwwaRF for its subscribers in 2003

Download or read book Benchmarking Water Services written by Enrique Cabrera Jr and published by IWA Publishing. This book was released on 2011-03-01 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua

Download or read book Screening Tool for Energy Evaluation of Projects written by Asian Development Bank and published by Asian Development Bank. This book was released on 2021-04-01 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Screening Tool for Energy Evaluation of Projects (STEEP) is designed to help improve energy use efficiency in water and wastewater treatment systems. This publication provides a detailed overview of STEEP and guides users on how to apply it during energy use assessments of proposed or existing water supply and wastewater systems. Since 2017, STEEP has been under continuous development based on pilot assessments carried out in various projects financed by the Asian Development Bank. STEEP is available online and can be downloaded for free.

Download or read book Performance Modeling and Simulation for Water Distribution and Wastewater Collection Networks written by Amin Ganjidoost and published by . This book was released on 2016 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the past decade many performance indicators have been developed for water and wastewater utilities. While existing performance indicators allow utilities to track performance over time and with respect to utility set objectives, they do not allow comparison of a utility's performance with respect to another utility. To overcome this deficiency in performance indicators, a series of water and wastewater benchmarking performance indicators are developed that are aggregated into 1) infrastructure, 2) socio-political, and 3) financial. These indicators are normalized and time-integrated to capture the cumulative adjustments made by the utility. A functional demonstration for validation is presented using the Rehan et al. (2013) system dynamics model for three Ontario water utilities with a pay-as-you-go financing strategy to benchmark, forecast and graphically compare each utility's performance over a 100-year benchmarking period. Results demonstrate that different water utilities can be benchmarked against each other using the benchmarking performance indicators. This will allow water utilities' management practices to be compared locally, regionally and nationally regardless of the utility size (small, medium or large) to identify opportunities for improvements and best practices. An implementation framework for water distribution and wastewater collection networks asset management strategy is then developed comprising of three decision-making layers: 1) “visions & values”, 2) “function”, and 3) “performance”. The asset management strategy framework is then implemented and validated through demonstration of functionality and value by using data from three utilities in Ontario, Canada. Results indicate that the three utilities studied achieve the strategic targets established in the visions & values layer over the benchmarking period (100 years). A causal loop diagram for integrated asset management of water distribution and wastewater collection networks is presented. The causal loop diagram lays out the connection points and identifies the interacting feedback loops that exist among the integrated system components. The causal loop diagram is then translated into a system dynamics model comprised of integrated infrastructure, finance and socio-political sectors. The model data requirements and specific tests and procedures to validate the integrated system dynamics model are presented. The integrated model is implemented for a case study of a medium-sized Canadian municipality. The result indicates that the financial capacity to pay for capital and operational expenditures increases due to the integration of the financial resources of water and wastewater utilities and thus improves the integrated levels of service. In practice, water utilities' stakeholders can use the benchmarking performance indicators and asset management models developed in this research to negotiate and enact meaningful strategic targets and policy levers that lead to the sustainable asset management of the water distribution and wastewater collection networks over the life cycle of assets.