Download or read book Delivering Public Services That Work Volume 2 written by Charlotte Pell and published by Triarchy Press. This book was released on 2012-04-24 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Case studies of The Vanguard Method being used to deliver radical change in the public sector

Download or read book Delivering Public Services that Work written by Charlotte Pell and published by Triarchy Press. This book was released on 2012-04-24 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt: This latest collection of Case Studies spells out the kind of dramatic performance improvements that have been consistently achieved in the NHS, the emergency services and a wide range of local authority departments. It's a handbook for anyone faced with the apparently impossible task of improving service levels and dramatically cutting costs. The Case Studies demonstrate again and again just how much can be achieved in a relatively short time using a Systems Thinking approach - transforming the lives of service users for the better in the process.

Download or read book Whitehall Effect written by John Seddon and published by Triarchy Press. This book was released on 2014-05-11 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: John Seddon explains how successive governments have failed to deliver what our public services need and exposes the devastation that three decades of political fads, fashions and bad theory have caused. With specific examples and new evidence, he chronicles how the Whitehall ideas machine has failed on a monumental scale - and the impact that this has had on public sector workers and those of us who use public sector services.

Download or read book Responsibility and Public Services written by Richard Davis and published by Triarchy Press. This book was released on 2016-10-11 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this important book, Richard Davis looks at the issue of 'responsibility' in public services - on both the government's part and that of the users. While government wrestles with how to cut the cost of services, Davis shows that government can provide responsible, sustainable and effective services significantly more cheaply by focusing on what is of 'value' to individuals and communities.What is of 'value' can only be determined by fully understanding the context in which problems arise and then providing tailored support to get people's lives back on track and as quickly as possible.The emphasis needs to change, Davis shows, from supplying services (chosen in advance by government regardless of actual need) to helping people to look after themselves and take responsibility for their own lives. It's a simple logic.The current system defines problems according to predetermined services and categories. But there are many people who never fit into the categories the system has allocated and constantly fall between the cracks and remain in trouble - so the wider system continues to have to give them emergency help because the principle services are ineffective. This racks up further costs.Responsibility and Public Services shows that it is cheaper to offer people tailored services that meet their needs than to continue providing 'off-the-shelf' services that don't meet their needs. The thinking is that if a little time is taken to understand people in context and to find out what matters to them, the solutions are far easier and cheaper. And, because you build in resilience and help people take their own measures, it stays cheaper.

Download or read book European Union Law for the Twenty First Century Volume 2 written by Τάκης Τριδίμας and published by Hart Publishing. This book was released on 2004-10 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book assesses the state of EU law fifty years after the Communities were established, contributing to the debate on the European Constitution.

Download or read book European Union Law for the Twenty First Century Volume 2 written by Takis Tridimas and published by Bloomsbury Publishing. This book was released on 2004-12-06 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, to be published in two volumes, is based on the contributions made to the W.G. Hart Workshop 2003. It contains more than forty contributions by leading experts seeking to assess the state of development of EU law some fifty years after the establishment of the Communities and contribute to the current debate on the European Constitution. The second volume focuses on challenges in the field of the internal market and external relations, looking at diverse areas of European Law, including free movement, competition law and merger control, public procurement, consumer law, enlargement, WTO, third country nationals, sex equality ets. Authors include: Tony Arnull, George Bermann, Marise Cremona, Paul Craig, Eileen Denza, Piet Eeckhout, Koen Lenaerts, Steve Peers, Wulf-Henning Roth, Francis Snyder, Erika Szyszczak, Takis Tridimas and Stephen Weatherill.

Download or read book Responsibility and Public Services written by Richard Davis and published by Triarchy Press. This book was released on 2016-10-10 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this important book, Richard Davis looks at the issue of ‘responsibility’ in public services – on both the government’s part and that of the users. While government wrestles with how to cut the cost of services, Davis shows that government can provide responsible, sustainable and effective services significantly more cheaply by focusing on what is of ‘value’ to individuals and communities.

Download or read book Public Service Logic written by Stephen Osborne and published by Routledge. This book was released on 2020-10-29 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.

Download or read book Voluntary Organisations and Public Service Delivery written by Ian Cunningham and published by Routledge. This book was released on 2011 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume draws together a team of expert contributors to explore how the process of outsourcing is impacting the internal and external labour markets of voluntary organisations, and the implications for the policy objectives underlying the externalisation of the delivery of public services to them.

Download or read book Intelligent Policing written by Simon Guilfoyle and published by Triarchy Press. This book was released on 2013-03-28 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Policing is at a crossroads. At a time of unprecedented cuts and increasing levels of demand, the British police service (like many others) faces enormous challenges. Under the most radical reforms the service has ever experienced, its leadership is looking for new approaches that can maintain levels of service delivery and secure efficiency, accountability and public confidence. Recent history shows that applying private sector business models to the public sector often generates hidden costs and unintended consequences that damage productivity and morale. In spite of this evidence, reform programmes and prevailing management practices still seek to enforce approaches that have demonstrably failed. In Intelligent Policing, Simon Guilfoyle proposes a simple and elegant solution that refocuses organisational activity on the service user. Drawing on his own experience as a police officer, he uses a range of evidence to explore the possibilities that systems thinking offers. He clearly outlines how a systems-based approach can bring greater efficiency, improved service delivery, enhanced morale and reduced cost. He shows that the practices and models proposed in the book can be implemented immediately and insists that senior police leaders and policy makers have an ideal opportunity to make lasting improvements today that will resonate throughout policing and leave a positive legacy for the future.. Intelligent Policing is a rich resource for those - in the UK and around the world - who care about delivering an effective policing service in the 21st Century. It will also interest systems theorists for its practical approach to policing and inform academic debate in the fields of management and human behaviour.

Download or read book Ethics and Accountable Governance in Africa s Public Sector Volume II written by Kemi Ogunyemi and published by Springer Nature. This book was released on 2022-10-05 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a fascinating treatment of ethics, governance, and anti-corruption initiatives from a public sector management perspective and is especially relevant for an Africa looking to benefit from the recently launched Africa Continental Free Trade Area. This second part of a two-volume set spans a wide array of contemporary issues. Chapters explore the challenges related to building an ethical climate in Africa’s public sector, what the imperatives of anti-corruption initiatives should be in Africa, ethical orientation in promoting project performance, corporate governance in Zimbabwe’s local authorities and the role of NGOs/CSOs in promoting public sector accountability. On digitalisation, the book discusses the management of Tanzanian public service integrity in the digital era and digital innovation towards sustainable public sector administration in Africa. Public sector management, ethics and corporate governance academics, students, managers and policy makers will find this edited volume critical to improving public sector management in Africa.

Download or read book Promoting Public Mental Health and Well being written by Catherine J. Mackereth and published by Jessica Kingsley Publishers. This book was released on 2014-11-21 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: What causes a person to flourish or languish? Or to be well or ill? How can the mental health and well-being of society as a whole, and individuals, be promoted and enhanced? This book explores the social, economic, political, cultural and environmental factors that affect mental health and well-being on a societal and individual level, and how prevention and intervention can enhance mental health. Taking a holistic approach to mental health, the book sets out effective strategies, from creating a supportive environment to building personal skills. Three extended case studies demonstrate how principles can be applied in practice in different situations: a specific social problem (suicide); a population group (young Black and minority ethnic groups); and a medically defined problem (people with long term conditions). The book is a vital resource for strategic planners (including commissioners) working to promote mental health and wellbeing at a population level, as well as operational services delivering to specific individuals and groups. It addresses the role of generic service providers as well as being essential reading for mental health and public health students.

Download or read book Hybridity in the Governance and Delivery of Public Services written by Andrea Bonomi Savignon and published by Emerald Group Publishing. This book was released on 2018-05-31 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book seeks to answer the unsolved questions related to hybrid organisations, adopting a multifaceted approach focussing on different national contexts, including the UK, Italy, Australia, and Sweden, as well as global organisations. Authors consider policy sectors including humanitarian aid, local transport, healthcare, and welfare services.

Download or read book The Systems Thinking School written by Peter A Barnard and published by R&L Education. This book was released on 2013-09-19 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the school as an operational organization through the lens of systems thinking. In this way it serves as an invitation to look again at schools and how they operate as learning systems. It begins by showing exactly why our inherited, industrial school model, can never be made to work effectively no matter how hard school leaders try or how well schools are judged. This book uses systems thinking to explain and describe the management unlearning and new learning needed to create deep and fundamental changes to the way schools operate as complete learning entities. It explains why the reinstatement of the personal tutor in a vertical system is essential to the creation of a learning organization within a complete home/school operational learning process; one capable of building a values driven and more purposeful school culture within a more relevant and coherent society.

Download or read book Collaboration in Public Services written by Andrew Gray and published by Transaction Publishers. This book was released on with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Group for Policy and Program Evaluation (INTEVAL) serves as a forum for scholars and practitioners of public policy to discuss ideas and developments as a community dedicated to enhancing the contribution of evaluation to government. From the group's studies has emerged a concern with the impact of public management reforms. Collaboration in Public Services examines collaboration in the delivery of public policies and identifies the challenges for policy and program evaluation. Written by a mix of academics, program managers, evaluators, and auditors, this volume explores the forms and challenges of collaboration in different national contexts. Chapter 1 introduces the notion and manifestations of collaboration and discusses emerging issues. Chapter 2 examines partnerships and networks of public service delivery. Chapter 3, drawing on Dutch and British data, reveals the QUANGO as both a collaborative end and means. Chapter 4 analyzes Israel's push to enhance collaboration with voluntary organizations. Chapter 5 examines the Canadian and Danish experiences. Chapter 6 suggests that the creation of markets to improve quality has not been totally successful at least in Nordic countries. Chapter 7 suggests that traditional service values such as trust and parliamentary accountability are challenged by the complexity of collaboration, but, using illustrations from Canada and other OECD countries, argues that results-based governance can increase trust, flexibility, and empowerment. Chapter 8 demonstrates from Dutch and Canadian experiences that auditor responses to collaborative delivery tend to overlook traditional roles as guardians of accountability on behalf of parliaments. Chapter 9 deliberates the efficacy of programs involving multiple partners. Chapter 10 discusses the lessons and challenges of evaluation and collaborative government. Andrew Gray is emeritus professor of public sector management, University of Durham and deputy editor of Public Money and Management. Bill Jenkins is professor of public policy and management at The University of Kent and deputy editor of Public Administration. Frans Leeuw is chief review officer, the Netherlands' Inspectorate for Education and professor of sociology at Utrecht University. John Mayne is a principal with the Office of the Auditor General of Canada.

Download or read book Integration and Innovation Orient to E Society Volume 2 written by Weijun Wang and published by Springer. This book was released on 2010-03-10 with total page 623 pages. Available in PDF, EPUB and Kindle. Book excerpt: The IFIP series publishes state-of-the-art results in the sciences and technologies of information and communication Proceedings and post-proceedings of referred international conferences in computer science and interdisciplinary fields are featured. These results often precede journal publication and represent the most current research. The principal aim of the IFIP series is to encourage education and the dissemination and exchange of information about all aspects of computing.

Download or read book Models of Public Budgeting and Accounting Reform Volume 2 Supplement 1 written by OECD and published by OECD Publishing. This book was released on 2002-11-26 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a comparative look at financial management systems from a family of systems point of view.