Download or read book Managing Difficult Participants Pocketbook written by John Townsend and published by Management Pocketbooks. This book was released on 2010-01-01 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies. "I loved the book. It shows such a great variety of ways to deal with challengers."

Download or read book Dealing with Difficult Participants written by Bob Pike and published by Pfeiffer. This book was released on 1997-10-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you deal with difficult participants in your training sessions,you know the destructive effect they can have on their ownlearning, as well as on the group's learning process. This helpfulguide book provides you with the knowledge and skills needed todeal with almost any difficult participant. You'll learn first how to identify the types of difficultparticipants, and then how to decide which technique (127 in all)is best suited for dealing with that individual. Finally, you'lllearn the steps of each technique and how to achieve maximumresults. Learn to deal with "difficult participant" types such as: * The Latecomer * The Preoccupied * The Introvert * The Domineering . . . and more! Don't let difficult participants get the best of you. Maximize thelearning potential in all your training sessions with Dealing withDifficult Participants!

Download or read book The Art and Science of Dealing with Difficult People written by David Brown and published by Skyhorse Publishing Inc.. This book was released on 2011-11 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: A simple and succinct guide to help leaders in every field master the art of conflict...

Download or read book How to Deal With Difficult People A Comprehensive Beginner s Guide of Simple and Effective Strategies Discover the Secret to Disarming and Dealing With Difficult People written by Herschel Pickett and published by Herschel Pickett. This book was released on 101-01-01 with total page 59 pages. Available in PDF, EPUB and Kindle. Book excerpt: Empower yourself with the ability to manage the difficult relationships in your life. Difficult people come in all shapes, shades, and sizes. They can be our direct or distant relatives, friends, co-workers, or even strangers. But one thing they all have in common is that they make our lives more problematic and stressful. They are typically the ones who are always angry, always complaining, or always trying to control or micromanage us. In this informative and easy-to-understand book, you will: · Understand the defining characteristics of difficult behavior. · Learn about what causes people to be difficult. · Find out the effects difficult people can have on you. · Discover how to protect your personal space and well-being. · Gain practical tips and strategies for dealing with complicated people in your life. The truth is, if you have always wanted to figure out ways to get along with those difficult people, you're not alone. Most people lack an effective strategy to learn what getting along with those strong personalities really takes. This book provides you with proven strategies to help you understand exactly how different personalities think, and exactly what you need to know to diffuse difficult situations and become known as the person that everyone can get along with!

Download or read book Dealing with Difficult People written by Jill Briscoe and published by David C Cook. This book was released on 2003 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: Find encouragement and insight on handling problem people in your life.

Download or read book Difficult Conversations written by Douglas Stone and published by Penguin. This book was released on 2023-08-22 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Download or read book The Handbook of Experiential Learning written by Melvin L. Silberman and published by John Wiley & Sons. This book was released on 2007-03-15 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook of Experiential Learning is a comprehensiveresource that draws together contemporary thought and practice on awide range of experiential learning applications from thebest-known authorities on the topic. In this book, volume editorand leading experiential learning expert, Mel Silberman presents acontemporary review of experiential learning in the workplacecomplete with models, applications, and innovative uses. Thehandbook covers a broad range of experiential learning methodsincluding: Games and simulations Action learning Role-play and Improv Story-telling Adventure activity Reflective practice Creative play It also describes the use of experiential learning in topicssuch as technical skills, leadership, team building, diversity andcross-cultural training, and emotional intelligence.

Download or read book The Winning Trainer written by Julius E. Eitington and published by Routledge. This book was released on 2007-09-20 with total page 824 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book has more ideas on how to add involvement in learning than any one trainer could ever use. Your students and workshop participants will increase their understanding and retention when you design training activities using 'The Winning Trainer'. This updated and expanded edition is richer than ever before. It provides: * more than 100 ready-made handouts, learning instruments, and worksheets... all you do is photocopy * numerous examples, model dialogues, and sample answers * hundreds of exercises, games, puzzles, role plays, icebreakers, and other group-in-action techniques * samples of each technique and ways to effectively use them * advice on subjects such as unwilling participants, use of the outdoors, breaks, program endings, and storytelling Significant new additions to the book include materials on the following topics: * new, easier to accomplish approaches to evaluation - ROE (Return on Expectations) and Customer Satisfaction as a business indicator * a methodology to secure group feedback at the end of the program, concerning the trainer/facilitator's role and participation in the course * an instrument for the early screening of likely obstacles when transferring training * added techniques to ensure that training transfers to the job * a demonstration of how to conduct a quick assessment of needs when under pressure to do so * keys to successful training in other cultures * several new instruments including how to assess one's prowess as a facilitator, how to assess trust in a team, and how to measure one's CQ (creativity quotient) Two new chapters have been added to treat new material on intelligence and learning, principles of adult learning and distance learning. In addition, numerous new group-in-action techniques and conceptual materials have been added to the existing chapters. This is the one-stop source book every trainer needs.

Download or read book Communication Skills Training written by Maureen Orey and published by Association for Talent Development. This book was released on 2014-11-21 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Individuals, teams, and organizations are only as good as their ability to communicate effectively. Communication Skills Training offers the crucial tools you’ll need to help your workshop participants master the skills that drive performance. The first book in the ATD Workshop Series offers practical, road-tested strategies and tactics for use at all levels of your organization. Built on the successful ASTD Trainer’s Workshop title of the same name, this volume brings all-new content to users, including how to incorporate technology in the delivery of training programs. Communication Skills Training presents two-day, one-day, and half-day communication training programs along with relevant chapters on needs analysis, design, delivery, facilitation, and evaluation of the training event. Free tools and customization options The free, ready-to-use resources (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu. Preview a sample activity from the book. About the series The new ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other.

Download or read book Essential Meeting Blueprints for Managers written by Sharlyn Lauby and published by Packt Publishing Ltd. This book was released on 2015-03-10 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you want to discover how to plan and run effective meetings that solve problems, create solutions and create a culture of collaboration let the examples in this book guide you.

Download or read book Practical Facilitation written by Christine Hogan and published by Kogan Page Publishers. This book was released on 2005-11-03 with total page 497 pages. Available in PDF, EPUB and Kindle. Book excerpt: A facilitator helps groups of people to enable them to interact more effectively in a wide range of situations and occupations, including workplaces, organizational planning, leisure and health activities and community development. Facilitation is an emerging and exciting profession.

Download or read book Managing Difficult Participants Pocketbook written by John Townsend and published by Pocketbooks. This book was released on 2007-06 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: A pocketful of tips on how to handle challengers at training courses and meetings.

Download or read book Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry written by Salih Kusluvan and published by Nova Publishers. This book was released on 2003 with total page 876 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.

Download or read book Active Training written by Melvin L. Silberman and published by John Wiley & Sons. This book was released on 2015-05-04 with total page 453 pages. Available in PDF, EPUB and Kindle. Book excerpt: The all-time bestselling training handbook, updated for new technologies and roles Active Training turns instructional design on its head by shifting the emphasis away from the instructor, and on to the learner. Comprehensively updated to reflect the many developments in the field, this new fourth edition covers the latest technologies and applications, the evolving role of the trainer, and how new business realities impact training, advancing new evidence-based best practices for new trainer tasks, skills, and knowledge. Up to date theory and research inform the practical tips and techniques that fully engage learners and help them get the most out of sessions, while updated workplace examples and revised templates and worksheets help bring these techniques into the classroom quickly. You'll gain insight into improving training evaluation by using Return on Expectations (ROE), learn how to extend the value of training programs through transfer of learning, and develop fresh, engaging methods that incorporate state-of-the-art applications. Active Training designs offer just the right amount of content; the right balance of affective, behavioral, and cognitive learning; a variety of approaches; real-life problem solving; gradual skill-building; and engaging delivery that uses the participants' expertise as a foundation for learning. This book is the classic guide to employing Active Training methods effectively and appropriately for almost any topic. Learn how the trainer's role has changed Engage learners through any training delivery method Inspire collaboration and innovation through application Overcome the challenges trainers face in the new business environment Active Training methods make training sessions fun, engaging, relevant, and most importantly, effective. Participants become enthusiastic about the material, and view sessions as interesting challenges rather than as means to fulfill requirements. To bring these widely endorsed methods into your training repertoire, Active Training is the complete practical handbook you need.

Download or read book Managing Business Meetings Effectively written by Gerard Assey and published by Gerard Assey. This book was released on 2022-09-09 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the biggest complaints about most organizations is their meetings- they waste a lot of precious time. When employees were asked about the single greatest detractor of workplace productivity, most employees, especially managers, have almost always cited workplace meetings or meeting mismanagement. Surveys have time and again proved about people feeling that meetings aren’t productive, with the most common productivity pitfalls being that they are ineffective meetings, with lack of team communication and procrastination. And remember that bad meetings lead to more bad meetings which eventually cost even more money. And this is bad news for organizations. Meetings are therefore vital for management and communication. Meetings can be the very central hub or key to a place of decisions and action where an organization’s culture, credibility and climate will perpetuate itself. Therefore, this little but powerful book: Managing Business Meetings Effectively will help you get a complete hold of Managing and Running Meetings in an Efficient, Productive and Focused manner , covering right from the planning till the conducting and follow-up, covering helpful tools, techniques and processes. Knowing how to get the most from meetings is therefore an important skill that every employee should possess, especially as they keep moving up the ladder, and this book can help you do so!

Download or read book Handbook of Research Methods in Social and Personality Psychology written by Harry T. Reis and published by Cambridge University Press. This book was released on 2000-03-13 with total page 574 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume, first published in 2000, provides an overview of research methods in contemporary social psychology.

Download or read book Crucial Conversations Tools for Talking When Stakes are High Third Edition written by Joseph Grenny and published by McGraw Hill Professional. This book was released on 2021-10-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.