Download or read book Dealing with a Dealership written by Steve Clifford and published by LifeRich Publishing. This book was released on 2018-03-28 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Buying a car can be a complicated, arduous process that often leaves customers wondering who they can trust, whether they should lease or buy their next car, what their trade-in is really worth, and whether they should purchase after-sale products like extended warranties. Steve Clifford relies on his twenty-seven years of experience owning and managing franchises for seven automobile makes to explain the inner-workings of a car dealership. Through his proven tools and insiders information, consumers will learn how to: identify decision makers in each dealership department; negotiate the price of a car before purchasing; take advantage of undisclosed dealer incentives; distinguish between rebates and low-interest loans; calculate a lease payment; and Negotiate a fair used car purchase. Dealing with a Dealership shares insightful and valuable information that teaches consumers how to cut through the complex maze of a car dealership, unlock the secrets to saving money on a purchase, and understand complicated paperwork that will ultimately lead to a fair deal.

Download or read book The Art and Science of Running a Car Dealership written by Max Zanan and published by . This book was released on 2019-10-09 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the pocket guide I wish I had when I first became a general manager of a Mitsubishi dealership in New York. Honestly, I am not the brightest star in the sky and made every mistake anyone could've possibly made. Unfortunately, I see dealer principals/general managers/general sales managers making the same mistakes today. The only difference is the time and consequences of these mistakes. I got my first GM gig in 2004. That was in the beginning days of the Internet, before millennials joined the workforce, and way before any viable disrupters entered the market space. It was a lot easier to get away with mistakes then. I don't think you could get away with making the same mistakes now. The stakes are too high. Automotive retail profit margins are tiny. According to the National Automobile Dealers Association (NADA), automotive net profit margin as of March 31, 2019 was merely 1.38 percent. As a result, every misstep makes it harder to stay in business.The car business desperately needs better leadership skills, understanding of social media, inventory management, fixed operations, and so much more. There is no educational barrier to the entry into car business, and there are only a handful of universities offering a major in car dealership general management, such as Liberty and Keiser. On top of that, only a tiny percentage of dealer principals and general managers attend the National Automobile Dealer Association University. That means that a vast majority of general managers receive training on the job, even if we took business-related classes in college. The auto business is a different animal. General information will only carry you so far. That is exactly why general managers make the same mistakes year after year. My goal is to break this vicious cycle and provide as much information as possible to ensure that automotive retail survives the disruptions we are witnessing today. We need to be ready for the next generation of car buyers, people who are more computer savvy and not afraid to search for better deals. According to surveys, 80 percent of millennials plan to buy a vehicle in the next five years. In fact, millennials worldwide will buy about 40 percent of all vehicles in the next decade. At the same time, they spend an average of 17 hours on line before going to a dealership.Are you ready for them?

Download or read book DEALING The Incredible Journey of an African American Car Dealer written by Kevin Anderson and published by . This book was released on 2020-05-30 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Effective Car Dealer written by Max Zanan and published by . This book was released on 2020-07-13 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is my fourth book on the auto industry, and I have written it because this business is complicated, sophisticated, and ever-changing. Automotive retail is changing slowly, and one of the main reasons for that are the franchise laws. I want to urge you to operate as though franchise laws don't exist to protect you. Carvana is not going anywhere and neither is Amazon. At some point they will join forces. Also, OEM's such as Tesla, Rivian, and many more are going to go directly to the consumer, bypassing the dealer network altogether. At the end of the day, awesome customer service, whether in sales, service, or parts, will keep your customers coming back for more. Poor service and a cumbersome sales experience will drive them elsewhere-Carvana, CarMax, Tesla, Jiffy Lube, Firestone, Good Year, Valvoline, NAPA Parts, Pep Boys, etc.COVID-19 is already having a profound effect on consumer behavior and the way in which we buy and service cars. I predict that there will be two types of dealers after this pandemic abates-the first will change their business operations, adopting frictionless digital and showroom retail; the second will hope that things go back to normal and that nothing needs to change. Unfortunately, the second type of dealer will be out of business. It is ultimately your choice whether to accept change. Consumers will continue to purchase cars. The only question is: Will they will be buying from you?

Download or read book Customers for Life written by Carl Sewell and published by Crown Currency. This book was released on 2009-07-01 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.

Download or read book American Car Dealership written by Robert Genat and published by MotorBooks International. This book was released on 1999 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Like I See It written by Dale Pollak and published by Greenleaf Book Group. This book was released on 2017-10-17 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Simply Selling More Cars Won’t Be Enough: Revolutionizing the Retail Automotive Industry ​Dale Pollak believes that the car business—and the dealers who make their living in it—are in more trouble than anyone cares to admit. After four decades and three best-selling books, Pollak has witnessed the trials and triumphs of the retail automotive industry from a vantage point that few get. While car dealers are making good money, he warns that the industry is at a critical turning point, with too few paying attention to how inefficiency and lack of transparency are sapping the industry’s true potential. Amid the ever-faster confluence of technology, the Internet, and changing consumer preferences, the future prosperity of the industry is far from secure. Like I See It offers practical solutions, such as making the sales process more customer-focused and digitally driven to encourage sales, managing new and used inventory to mitigate margin compression, and ending factory bonus checks. It spurs much-needed conversations and sets guideposts that help dealers, OEMs, and solution providers improve how they do business. It also shows dealers how to stay relevant, evolve to keep up with the changing times, and deal with issues like high personnel turnover and the coming disruption of ride-sharing, self-driving cars, and Millennials who don’t want (or can’t afford) to own a car. Pollak believes that success will come to dealers who recognize that each customer engagement is a chance to make a positive impact and create a bond. He offers a collectively minded approach that will help build a better, more profitable, and prosperous retail automotive industry for tomorrow.

Download or read book Car Business 101 written by Max Zanan and published by Independently Published. This book was released on 2018-12-24 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: Automotive retail is at crossroads--either it gets better or becomes extinct. Consumers are dissatisfied with the sales process in brick and mortar dealerships and that is the driving force behind the rise of Carvana and other industry disrupters. However, it is not too late to fix the way car dealerships operate and improve their reputation. Car Business 101 highlights irrational and counterproductive behavior that car dealers engage in on a daily basis. If you own or work in a car dealership it will be easy to recognize insanity that goes on in Sales, F&I, BDC, HR, and Parts & Service departments. This book offers a fresh perspective and plenty of practical solutions that should be implemented as soon as possible. It is informative and entertaining at the same time. It is a must read for dealer principals, dealership employees, and vendors that service car dealers.

Download or read book Mike Brewer s The Wheeler Dealer Know How written by Mike Brewer and published by David and Charles. This book was released on 2013-07-15 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Millions follow Mike and Edd's collectable car adventures on Discovery Channel's Wheeler Dealer series, now in its ninth year and shown all around the world. Here's the book to accompany the series.

Download or read book Be Sure Before You Sign written by and published by . This book was released on 1970 with total page 3 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book A Businessperson s Guide to Federal Warranty Law written by and published by . This book was released on 1987 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book How to Start Run and Grow a Used Car Dealership on a Budget written by Aaron Simmons and published by Createspace Independent Publishing Platform. This book was released on 2017-04 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Start, Run and Grow a Used Car Dealership on a Budget Start Part-Time or Full-Time Right from Home-Start Your Own Used Car Business It is not hard to become a used car dealer even if you are on a tight budget. As far as the income potential is concern, it is higher than most other side gigs you will find. Just imagine this, you buy a 6 years old Toyota Camry with 87K miles for $4,500, you bring it home, clean it up, fix few minor scratches, wash it wax it, then put it up for sale on Craigslist for $7100. In the first three days you get a few calls, and after 4 test drives, you sell it for $6,600. Let's see how much you made from this sale. You paid $4,400 + you spend $350 on fixing minor issues, so your total cost was $4,750, but you sold it for $6,600, so your net profit from this sale is $6,600-$4,750 = $1,850 Not bad for few hours of work. You see if you buy the right type of cars and price them right, there is no reason you can't sell 2-3 cars a month and make a handsome extra income each month. I have a friend, who has a small insurance business. He has been selling cars on the side for last 25 years, and he told me just by selling 2-3 cars a month, he was able to pay for college for all his three kids. On the other hand, if you want to grow, then start small but reinvest the profit you make from selling each car back into the business and soon you will see, you are growing at a fast and steady pace, but you have to be focused and dedicated. Let's See What You Will Learn From This Book: 12 Steps to get started All 50 State licensing requirements Bond and insurance you will need Personal financial statement & sample How to incorporate and Name your business Sample Article of Incorporation Which is the best legal business entity for you How to get a EIN number and open a Commercial Bank account Where to get all your dealer supplies and Forms What and how Auction houses work How to get started on a tight budget How to find financing for your new business All Legal requirements How to develop your Inventory How to sell cars How much can you make How to do it part-time from home Dealer management software How to grow your used car dealership Enjoy and good luck!

Download or read book Assumptive Selling written by Steve Stauning and published by Createspace Independent Publishing Platform. This book was released on 2018-07-16 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: Assumptive selling is about knowing everyone is a buyer... and knowing that the first time you believe someone is not, you'll be right. Take charge of your sales career by recognizing that everyone is a buyer and they want to buy today. What's more, is that if you do take charge, if you are direct, and if you provide the right guidance, they'll want to buy from you!

Download or read book The Dealer written by Jim Ciardella and published by Rowman & Littlefield. This book was released on 2022-07-15 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: When Ferrari of Los Gatos opened, few people could afford an expensive sports car. In 1976, the average annual income was $12,686, and a new home cost about $48,000. Motorists in California could only buy gas on odd or even-numbered days based on the last digit of their license plate, due to the global oil crisis. Times were tough, and people were hesitant to take chances, especially with a car that cost more than a house. At the same time, Brian Burnett and his friend Richard Rivoir had the idea of starting a Ferrari dealership. The Dealer is the story of how one dealership, Ferrari of Los Gatos, fueled the rise of the iconic Italian sports car in the U.S. market on its way to becoming the number one Ferrari dealer in North America. Even Enzo Ferrari himself took notice, flying Brian and the other dealers to Italy to show his appreciation for their success. Customers included movie stars, sports celebrities, entertainers, and some with unusual sources of income and a strong desire for a low profile. Along the way, Burnett made friends, enemies, and millions of dollars, only to lose everything in the blink of an eye. Author Jim Ciardella shows readers a part of Ferrari that no one has even seen, with behind-the-scenes stories as told to him by Richard Rivoir and Brian Burnett, their customers and employees, and other North American dealers who all rode high and eventually burned out on selling fast cars.

Download or read book Plain Dealing written by Wisconsin. Division of Motor Vehicles. Dealer Section and published by . This book was released on 1989 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Dealer Development written by Walter J McDonald and published by . This book was released on 2021-06-22 with total page 508 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealer Development: OEM Regional Manager's Guide Introduction by Luke Sheppard The sharp end of the stick. The lightning rod. The business end of the OEM. However you choose to describe the role of the OEM Regional Manager, their importance in the mutual success of the dealer and OEM is indisputable. The role of OEM regional manager is not an easy one, and success is anything but guaranteed. It's a tough existence being the sharp end of the OEM's stick in the field and the recipient of the dealer's (and customer's) dismay. At the same time, you're expected to provide a tremendous amount of product and service support from your OEM to those same people. In my experience, many fail for various reasons, including a lack of understanding of the dealers' business and market, inadequate investment into the relationship they have with their dealers, and a lack of focus on outcomes that benefit both parties (us vs. them mentality still prevails). Success in this game, like many others, comes down to the fundamentals of effective collaboration. Enter, Walt McDonald. For more than four decades, Walt has been helping equipment and capital goods dealers collaborate with their OEM's to drive above-average results by using practical strategies, tactics, and tools. Walt has indeed seen it all in this industry, and he speaks the truth. His conviction about and steps to cultivate a mutually beneficial partnership with your dealer are wise words to be heeded by any OEM representative in this industry. I came to know Walt by reputation before having had the privilege to engage with him on a more personal level. When I made the jump from factory to dealer leadership, I knew that my learning curve would be steep. So I asked around about how I could accelerate my onboarding into the retail side of the equipment business. The response was nearly unanimous: Walt MacDonald and his Master's Program in Dealer Management. The easy-to-follow and implement step-by-step guide in Walt's program helped me become a much more effective general manager in far less time than I expected. I'm convinced this OEM Regional Manager's Guide will do the same for you. This book will help you identify what you need to know about your dealer's business, before the all too often loss of credibility that accompanies making overconfident and unfounded recommendations about their business. It will help you figure out which wins are mutually beneficial vs. those that have a one-sided advantage. You will learn how to quantitatively appraise your dealer and prioritize your efforts for their development. If you are an OEM Channel Executive, Regional Sales Manager OR Regional Product Support Manager or, a newer manager on the way up and tasked with growing your OEM's business, this book will provide you with the tools you need not just to grow the business, but help make your OEM and dealer stronger as a result. Knowing how to grow your dealer and focus your efforts for mutual success isn't easy. But there's no reason to make it harder than it has to be. This is the book that every OEM Regional Manager should read before your first visit to a dealership. With collaboration as your priority and this guide as your basis for success, you will be . Luke Sheppard has 20 years heavy equipment industry experience in engineering, operations, general Management and executive leadership roles in the U.S. and Canada with Tigercat, Timberjack, John Deere and Nortrax. He holds a bachelor's degree in Mechanical Engineering from the University of Wisconsin, a master's degree in Systems Engineering from Iowa State University, and an Executive MBA from the University of Iowa. Luke is the author of the just-released book, Driving Great Results: Master The Tools You Need To Run A Great

Download or read book The White Coat Investor written by James M. Dahle and published by White Coat Investor LLC the. This book was released on 2014-01 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by a practicing emergency physician, The White Coat Investor is a high-yield manual that specifically deals with the financial issues facing medical students, residents, physicians, dentists, and similar high-income professionals. Doctors are highly-educated and extensively trained at making difficult diagnoses and performing life saving procedures. However, they receive little to no training in business, personal finance, investing, insurance, taxes, estate planning, and asset protection. This book fills in the gaps and will teach you to use your high income to escape from your student loans, provide for your family, build wealth, and stop getting ripped off by unscrupulous financial professionals. Straight talk and clear explanations allow the book to be easily digested by a novice to the subject matter yet the book also contains advanced concepts specific to physicians you won't find in other financial books. This book will teach you how to: Graduate from medical school with as little debt as possible Escape from student loans within two to five years of residency graduation Purchase the right types and amounts of insurance Decide when to buy a house and how much to spend on it Learn to invest in a sensible, low-cost and effective manner with or without the assistance of an advisor Avoid investments which are designed to be sold, not bought Select advisors who give great service and advice at a fair price Become a millionaire within five to ten years of residency graduation Use a "Backdoor Roth IRA" and "Stealth IRA" to boost your retirement funds and decrease your taxes Protect your hard-won assets from professional and personal lawsuits Avoid estate taxes, avoid probate, and ensure your children and your money go where you want when you die Minimize your tax burden, keeping more of your hard-earned money Decide between an employee job and an independent contractor job Choose between sole proprietorship, Limited Liability Company, S Corporation, and C Corporation Take a look at the first pages of the book by clicking on the Look Inside feature Praise For The White Coat Investor "Much of my financial planning practice is helping doctors to correct mistakes that reading this book would have avoided in the first place." - Allan S. Roth, MBA, CPA, CFP(R), Author of How a Second Grader Beats Wall Street "Jim Dahle has done a lot of thinking about the peculiar financial problems facing physicians, and you, lucky reader, are about to reap the bounty of both his experience and his research." - William J. Bernstein, MD, Author of The Investor's Manifesto and seven other investing books "This book should be in every career counselor's office and delivered with every medical degree." - Rick Van Ness, Author of Common Sense Investing "The White Coat Investor provides an expert consult for your finances. I now feel confident I can be a millionaire at 40 without feeling like a jerk." - Joe Jones, DO "Jim Dahle has done for physician financial illiteracy what penicillin did for neurosyphilis." - Dennis Bethel, MD "An excellent practical personal finance guide for physicians in training and in practice from a non biased source we can actually trust." - Greg E Wilde, M.D Scroll up, click the buy button, and get started today!