Download or read book Customer Service written by Robert W. Lucas and published by . This book was released on 2009 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
Download or read book Customer Service Skills for Success written by Robert W. Lucas and published by McGraw-Hill Education. This book was released on 2014-02-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States. Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The sixth edition of Customer Service Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented.
Download or read book Loose Leaf for Customer Service Skills for Success written by Robert W. Lucas and published by McGraw-Hill Education. This book was released on 2018-01-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recipient of the 2017 Textbook and Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas, now in its seventh edition, is the top-selling customer service textbook in the United States. Lucas addresses real-world customer service issues and provides a variety of updated resources, activities, examples, and tips from active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future; it then focuses on specific skills and related topics. Each of the three parts focuses on a different aspect of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Readers will encounter interviews with real-world service providers, case study scenarios, and activities to teach them to apply these concepts to real-world situations. New to This Edition•New Customer Service interviews are included.•Updated research and statistics are incorporated throughout the text.•New Words to Live By quotes appear at the end of each chapter's Quick Preview section.•Chapters feature updated Trending Now sections.•Chapter openings spotlight In the Real World case studies.•Search It Out activity resources have been added.
Download or read book Skills for Success written by Karen E. Wolffe and published by American Foundation for the Blind. This book was released on 1999 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This innovative handbook offers special education teachers, career counselors, and parents a comprehensive range of tested techniques and strategies to help youngsters who are blind or visually impaired begin to build the skills they need for successful careers. It introduces specific activities for preparing visually impaired children from preschoolers through middle school for the next level of schooling and to become independent in daily life, confident about their career choices, and skillful on their future jobs.
Download or read book Please Every Customer Delivering Stellar Customer Service Across Cultures written by Robert W. Lucas and published by McGraw Hill Professional. This book was released on 2011-06-17 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Deliver Valuable Service to a New World of Customers As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here. Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time—so you can provide the best service for each of your customer’s needs and expectations. Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to: Overcome differences in language Recognize and accommodate customer needs Make positive first impressions Avoid stereotypes Gain trust Listen “actively” Identify crucial nonverbal cues The age-old customer-service maxim “the customer is always right” isn’t enough anymore. Use Please Every Customer as your road map to navigate the new world of customer service.
Download or read book Customer Service written by Robert W. Lucas and published by . This book was released on 2005 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
Download or read book The Compassionate Geek written by Don Crawley and published by C'est Bon Press. This book was released on 2016-05 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Our work, in Information Systems and Technology, is about helping our end users do their jobs more productively, efficiently, and creatively. IT (Information Technology) is all about crafting creative technical solutions to perplexing human problems in the workplace." This is the understanding of the IT superstars. It is also the basis of this, the most recent of The Compassionate Geek series of books. In The Compassionate Geek: The 5 Principles of IT Customer Service Success, author Don R. Crawley explores the five characteristics which are common among IT customer service superstars. In plain language, he reveals the five principles, shows common roadblocks to success, and lays out simple and realistic steps you can take to implement the five principles in both your professional and personal life. You'll learn how to put humanity into our world of technology.Written in Crawley's conversational style with personal anecdotes, logic and reason, and a takeaway at the end of each chapter, The Compassionate Geek: The 5 Principles of IT Customer Service Success is not just your guidebook to elevating your customer service success, it's your guidebook to a new, more self-confident and compassionate way of living.
Download or read book Customer Service written by Paul R. Timm and published by . This book was released on 2001 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation. This practical, real-world book presents the skills essential for success in customer service. It brings together a wealth of the best information from professional books and academic textbooks, and the authors broad consulting experience. Includes information on making optimum use of the Internet as a customer service professional. A clear, usable process is employed for developing the skills, attitudes, and thinking patterns needed to win customer satisfaction and loyalty. The process helps the reader develop: a heightened awareness of challenges and opportunities; tools for dealing with unhappy customers, using the power of customer expectations and creating loyalty; the ability to lead, expand, and empower the service process.
Download or read book 50 Activities for Achieving Excellent Customer Service written by Darryl S. Doane and published by Human Resource Development. This book was released on 2003 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Download or read book Skills for Success written by Adele Scheele and published by . This book was released on 1996 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hailed as a classic in its field, "Skills for Success" offers practical common-sense guidelines for getting ahead in all kinds of careers--from sales to entertainment, from engineering to the law. Expert career coach and management consultant Scheele offers fresh ideas and techniques readers can put to use right away.
Download or read book Q Skills for Success Level 3 written by Miles Craven and published by . This book was released on 2015-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Q: Skills for Success, Second Edition is a six-level paired skills series that helps students to think critically and succeed academically.With new note-taking skills, an extended writing syllabus and authentic video in every unit, Q Second Edition equips students for academic success better than ever.Q Second Edition helps students to measure their progress, with clearly stated unit objectives that motivate students to achieve their language learning goals.And the online content, seamlessly integrated into the Student Book, allows teachers to truly implement blended learning into the classroom.
Download or read book Learn Better written by Ulrich Boser and published by Rodale Books. This book was released on 2019-09-03 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: For centuries, experts have argued that learning was about memorizing information: You're supposed to study facts, dates, and details; burn them into your memory; and then apply that knowledge at opportune times. But this approach to learning isn’t nearly enough for the world that we live in today, and in Learn Better journalist and education researcher Ulrich Boser demonstrates that how we learn can matter just as much as what we learn. In this brilliantly researched book, Boser maps out the new science of learning, showing how simple techniques like comprehension check-ins and making material personally relatable can help people gain expertise in dramatically better ways. He covers six key steps to help you “learn how to learn,” all illuminated with fascinating stories like how Jackson Pollock developed his unique painting style and why an ancient Japanese counting device allows kids to do math at superhuman speeds. Boser’s witty, engaging writing makes this book feel like a guilty pleasure, not homework. Learn Better will revolutionize the way students and society alike approach learning and makes the case that being smart is not an innate ability—learning is a skill everyone can master. With Boser as your guide, you will be able to fully capitalize on your brain’s remarkable ability to gain new skills and open up a whole new world of possibilities.
Download or read book Customer Service written by Paul R. Timm and published by . This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success.
Download or read book Spanish Grades 6 12 written by Cynthia Downs and published by Carson-Dellosa Publishing. This book was released on 2002-01-05 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: Support Spanish acquisition using Skills for Success: Spanish for grades 6Ð12. Students can use the activities in this 128-page book on their own or in addition to any Spanish program. The exercises are presented in a range of formats that help students acquire everyday Spanish vocabulary. The book includes vocabulary lists, reproducible storybooks, a pronunciation key, and an answer key.
Download or read book Customer Service written by Robert W. Lucas and published by . This book was released on 2023 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "The eighth edition of Customer Service: Skills for Success focus on different aspects of customer service The Profession, Skills for Success, and Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers who offer advice for current and aspiring service professionals"--
Download or read book Study Skills for Success written by Lawrence J. Zwier and published by University of Michigan Press ELT. This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Study Skills for Successpresents basic study strategies and academic skills that students need to excel in their last years of high school or in college. This textbook was written for students whose schoolwork has not given them enough practice in applying these basic study skills so they can perform well in academic settings. Major topics covered in the book include: * Organizing Information (alphabetizing, outlining, reading timelines, taking notes) * Reading and Interpreting Illustrated Information (maps, graphs, charts, tables) * Skills for Better Reading (skimming and scanning, vocabulary strategies, determining the main idea) * Research Strategies (avoiding plagiarism, using the Internet) A list of the many skills taught is provided in the front of the book. Study Skills for Successemphasizes skill building through practice, as the lessons on each topic contain a plethora of tips and several exercises. A review lesson caps the end of each section of the textbook, and the final lesson of the book reviews the major skills taught. Appendixes include various abbreviations and conversion tables.
Download or read book Q Skills for Success written by Kevin McClure and published by Oxford University Press, USA. This book was released on 2015-07-30 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Q: Skills for Success, Second Edition is a six-level paired skills series that helps students to think critically and succeed academically.With new note-taking skills, an extended writing syllabus and authentic video in every unit, Q Second Edition equips students for academic success better than ever.Q Second Edition helps students to measure their progress, with clearly stated unit objectives that motivate students to achieve their language learning goals.And the online content, seamlessly integrated into the Student Book, allows teachers to truly implement blended learning into the classroom.
