Download or read book Elevating the Human Experience written by Amelia Dunlop and published by John Wiley & Sons. This book was released on 2021-10-26 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wall Street Journal bestseller Have you ever struggled to feel worthy at work? Do you know or lead people who do? When Amelia Dunlop first heard the phrase "elevating the human experience" in a leadership team meeting with her boss, she thought, "He is crazy if he thinks we will ever say those words out loud to each other much less to a potential client." We've been conditioned to separate our personal and professional selves, but work is fundamental to our human experience. Love and worth have a place in work because our humanity and authentic identities make our work better. The acknowledgement of our intrinsic worth as human beings and the nurturing of our own or another's growth through love ultimately contribute to higher performance and organizational growth. Now as the Chief Experience Officer at Deloitte Digital, a leading Experience Consultancy, Amelia Dunlop knows we must embrace elevating the human experience for the advancement and success of ourselves and our organizations. This book integrates the findings of a quantitative study to better understand feelings of love and worth in the workplace and introduces three paths that allow individuals to create the professional experience they desire for themselves, their teams, and their clients. The first path explores the path of the self, an inward path where we learn to love ourselves when we show up for work, and examines the obstacles that hinder us. The second path centers around learning to love and recognize the worth of another in our lives, adding to the worth we feel and providing a source of meaning to our lives. The third path considers the community of work and learning to love and recognize the worth of those we meet every day at work, especially for those who may be systematically marginalized, unseen, or unrepresented. Drawing on her own personal journey to find love and worth at work in her twenty-year career as a management consultant, Amelia also weaves together insights from philosophers, theologians, and sociologists with the stories of people from diverse backgrounds gathered during her research. Elevating the Human Experience: Three Paths to Love and Worth at Work is for anyone who has felt the struggle to feel worthy at work, as well as for those who have no idea what it may feel like to struggle every day just to feel loved and worthy, but love people and lead people who do. It’s a practical approach to elevating the human experience that will lead to important conversations about values and purpose, and ultimately, meaningful change.
Download or read book Human Experience written by John Russon and published by State University of New York Press. This book was released on 2010-03-29 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Co-winner of the 2005 Biennial Book Prize for the best philosophy book published in English presented by the Canadian Philosophical Association John Russon's Human Experience draws on central concepts of contemporary European philosophy to develop a novel analysis of the human psyche. Beginning with a study of the nature of perception, embodiment, and memory, Russon investigates the formation of personality through family and social experience. He focuses on the importance of the feedback we receive from others regarding our fundamental worth as persons, and on the way this interpersonal process embeds meaning into our most basic bodily practices: eating, sleeping, sex, and so on. Russon concludes with an original interpretation of neurosis as the habits of bodily practice developed in family interactions that have become the foundation for developed interpersonal life, and proposes a theory of psychological therapy as the development of philosophical insight that responds to these neurotic compulsions.
Download or read book Science and Human Experience written by Leon N. Cooper and published by Cambridge University Press. This book was released on 2014-11-28 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nobel Laureate Leon N. Cooper places pressing scientific questions in the broader context of how they relate to human experience.
Download or read book You Are a Spiritual Being Having a Human Experience written by Bob Frissell and published by North Atlantic Books. This book was released on 2011-10-25 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Too many people allow themselves to be limited by their ideas about themselves and the world around them. Bob Frissell reminds readers that they create their own reality through their consciousness and that improving this reality and living a fuller life is simply a matter of broadening one's perspectives. In this book, he shows people how to reconnect with their multidimensional selves and remake their lives.
Download or read book Complexity and the Human Experience written by Paul A. Youngman and published by CRC Press. This book was released on 2014-05-22 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: Questions of values, ontologies, ethics, aesthetics, discourse, origins, language, literature, and meaning do not lend themselves readily, or traditionally, to equations, probabilities, and models. However, with the increased adoption of natural science tools in economics, anthropology, and political science-to name only a few social scientific fie
Download or read book Computation and Human Experience written by Philip Agre and published by Cambridge University Press. This book was released on 1997-07-28 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: By paying close attention to the metaphors of artificial intelligence and their consequences for the field's patterns of success and failure, this text argues for a reorientation of the field away from thought and toward activity. It offers a critical reconstruction of AI research.
Download or read book Social Psychology written by Robin R. Vallacher and published by Routledge. This book was released on 2019-08-02 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook provides a thorough insight into the discipline of social psychology, creating an integrative and cumulative framework to present students with a rich and engaging account of the human social experience. From a person’s momentary impulses to a society’s values and norms, the diversity of social psychology makes for a fascinating discipline, but it also presents a formidable challenge for presentation in a manner that is coherent and cumulative rather than fragmented and disordered. Using an accessible and readable style, the author shows how the field’s dizzying and highly fragmented array of topics, models, theories, and paradigms can best be understood through a coherent conceptual narrative in which topics are presented in careful sequence, with each chapter building on what has already been learned while providing the groundwork for understanding what follows in the next chapter. The text also examines recent developments such as how computer simulations and big data supplement the traditional methods of experiment and correlation. Also containing a wide range of features, including key term glossaries and compact "summing up and looking ahead" overviews, and covering an enormous range of topics from self-concept to social change, this comprehensive textbook is essential reading for any student of social psychology.
Download or read book Time Globalization and Human Experience written by Paul Huebener and published by Taylor & Francis. This book was released on 2016-11-03 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume focuses on the intersection of time and globalization, as manifested across a variety of economic, political, cultural, and environmental contexts. Since David Harvey’s influential characterization of globalization as "time-space compression", ample research has looked at the spatial aspect of the phenomenon, yet few have focused on globalization’s temporal aspects. Meanwhile, other publications have analysed problems of speed, acceleration, and the commodification of time, but while it often serves as the implicit or explicit backdrop for these studies of time, globalization is not investigated as a problem or a question in its own right. In response, this volume develops these conversations to consider how time shapes globalization, and how globalization affects our experience of time. The interplay between varying aspects of the human experiences of time and globalization requires the type of interdisciplinary approach that this volume takes. The contributors advance an understanding of global time(s) as an arena of contestation, with social, political, ecological, and cultural implications for human and other lives. In considering the diverse valences of time and globalization, they illuminate problems as well as possibilities. Topics covered include emerging infectious diseases, temporal sovereignty, worker exploitation and resistance, chronobiology, energy politics, activism and hope, and literary and cinematic representations of counter-temporalities, offering a rich and varied account of global times. This volume will be of great interest to students and researchers from a range of disciplines, including anthropology, cultural studies, globalization, international relations, literary studies, political science, social theory, and sociology.
Download or read book Exceptional Service Exceptional Profit written by Leonardo Inghilleri and published by AMACOM. This book was released on 2010-04-14 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Download or read book Interstellar Migration and the Human Experience written by Ben R. Finney and published by Univ of California Press. This book was released on 1986 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book weaves together essays by twenty-five noted scholars from the social and space sciences which examine the human as well as the technological side of our future beyond Earth.
Download or read book Customer Service Delivery written by Lawrence Fogli and published by John Wiley & Sons. This book was released on 2006-02-02 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today’s competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service.
Download or read book Half the Human Experience written by Janet Shibley Hyde and published by Wadsworth. This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this text author Janet Hyde examines the balance of cultural and biological similarities (and differences) between the genders, noting how these characteristics may affect issues of equality, and also how men and women behave towards one another. By putting into context the proliferation of research in the field and clearly explaining the relationship between gender and emotion, the author helps demystify the scientific process and study of feminist psychology. Students receive a strong foundation for understanding the influences of gender, race, and ethnicity on psychology and society, as well as strategies for thinking critically about "pop" versus academic feminism as it relates to psychology.The Gender and Emotion chapter reflects the latest research on these issues with topics that address the emotional differences between genders, ethnicity, stereotyping, and experience as well as the ways in which family or peers can socialize children about how to label and interpret their feelings and in the process, are likely to impose gender stereotypes.Women and the Web features at the end of each chapter provide full descriptions of key sites related to the chapter topic.
Download or read book Be Your Customer s Hero written by Adam Toporek and published by AMACOM. This book was released on 2015-04-22 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
Download or read book The Human Experience written by John Sills and published by Bloomsbury Publishing. This book was released on 2023-02-02 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: The essential guide to creating a successful organization by making things easier, better and more straightforward for your customers. Leadership Book of the Year 2023, as awarded by the Institute of Leadership Across all sectors, organizations' fixation with functionality has meant that the 'human' elements of the customer's experience have become neglected. Strict processes and automated procedures have created organizations full of people who aren't allowed to act in a 'human' way. As a result, and despite these new technologies, customers are no more satisfied than they were a decade ago (according to the Institute of Customer Service) and, according to Edelman, they now trust big organizations even less than they did in the past. In The Human Experience, John Sills draws upon extensive research and illustrative case studies to explain that the emotional experience is just as important as the functional one, and, if done right, will create a more efficient business. He also demonstrates that the customer experience is not just the responsibility of front-line employees, but shared across the company, from the CEO operating as the spokesperson of the business to the programmers developing a seamless and welcoming user interface. Whether you're a well-established incumbent or an early-stage start-up, on either end of your product or service is a human. Packed full of practical advice and engaging case studies, The Human Experience is the ultimate guide to creating a culture and an experience with humanity at its heart, helping to develop a customer base that will stay with an organization, and a company that will grow in an increasingly efficient way.
Download or read book How to Kick Your Customer Service Up a Notch written by Rosanne D'Ausilio and published by Purdue University Press. This book was released on 2007-08 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rosanne Daâ'¬Ausilio, Ph.D., is revealing the secrets aâ'¬ the secrets about stellar customer service. She knows great customer relationships begin with people, process, and technology. But Rosanne divulges the details, too aâ'¬ the insider tips you need to know to vault your customer service up a notch and give your organization the edge over the competition. Rosanne has spent her career looking at the call center industry. When she speaks, her words carry wisdom and value. Her comments are clear and practical. And you get her best 101 tips from aâ'¬Å"One Question for Your Customeraâ'¬Â to aâ'¬Å"Thinking Trapsaâ'¬Â to aâ'¬Å"Employee Accountability.aâ'¬Â If you donaâ'¬t have Rosanneaâ'¬s tips on your desk, you donaâ'¬t have top notch customer service at your company.
Download or read book Death Society and Human Experience 1 download written by Robert Kastenbaum and published by Routledge. This book was released on 2015-07-22 with total page 529 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing an understanding of the relationship with death, both as an individual and as a member of society. This book is intended to contribute to your understanding of your relationship with death, both as an individual and as a member of society. Kastenbaum shows how individual and societal attitudes influence both how and when we die and how we live and deal with the knowledge of death and loss. Robert Kastenbaum is a renowned scholar who developed one of the world's first death education courses and introduced the first text for this market. This landmark text draws on contributions from the social and behavioral sciences as well as the humanities, such as history, religion, philosophy, literature, and the arts, to provide thorough coverage of understanding death and the dying process. Learning Goals Upon completing this book, readers should be able to: -Understand the relationship with death, both as an individual and as a member of society -See how social forces and events affect the length of our lives, how we grieve, and how we die -Learn how dying people are perceived and treated in our society and what can be done to provide the best possible care -Master an understanding of continuing developments and challenges to hospice (palliative care). -Understand what is becoming of faith and doubt about an afterlife
Download or read book The Experience Economy written by B. Joseph Pine and published by Harvard Business Press. This book was released on 1999 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text seeks to raise the curtain on competitive pricing strategies and asserts that businesses often miss their best opportunity for providing consumers with what they want - an experience. It presents a strategy for companies to script and stage the experiences provided by their products.
