Download or read book Digital Customer Experience Engineering written by Lars Wiedenhoefer and published by Apress. This book was released on 2021-08-13 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer experience engineering applied to the engineering department is rare, but needed. Most companies keep support, UX, engineering, product, and CX separate. To address this gap, this book highlights roles and techniques that are proven to accelerate issue detection and prevention by 30% or more. With the author's vast experience in tech support, he has developed techniques and skills that allow engineers to gain customer insights faster and through new and insightful sources that are within their reach. You will develop a deep understanding of the impact of issues; understand and optimize the speed of the engineering feedback loop (issue resolution time); and develop the ability to calculate the cost of the issues or customer friction to the business (in aggregate and on a case-by-case basis). Organizations can save significant money and add additional revenue by addressing customer friction proactively in collaboration with product, engineering, and site reliability engineering (SRE) functions and reduce the average time of an issue resolution by 80%. The cross-functional leadership, mentoring, and engineering techniques you’ll learn from this proactive stance are very valuable and teachable, and this book will show you the path forward. What You Will Learn Gain the techniques and tools necessary to validate customer journey success in production Contribute to customer-centric key performance indicators (KPIs) on executive dashboards Create meaningful insights and data points that allowed the feedback loop to be optimized and efficient Who This Book is For Professionals participating in the value stream of digital software engineering for the benefit of customer experiences, directly or indirectly. You may be an engineer practicing DevOps or site reliability, or you might be a product owner, UX designer, or researcher. You might be working in support and seeking for new ways to engage with your engineering teams.
Download or read book Scenario focused Engineering written by Austina De Bonte and published by Pearson Education. This book was released on 2014 with total page 574 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation Great technology alone is rarely sufficient today to ensure a products success. At Microsoft, scenario-focused engineering is a customer-centric, iterative approach used to design and deliver the deeper experiences and emotional engagement customers demand in new products. In this book, youll discover the proven practices and lessons learned from real-world implementations of this approach, including:Why design matters: Understand a competitive landscape where customers are no longer satisfied by products that are merely useful, but respond instead to products they crave using. What it means to be customer focused: Recognize that you are not the customer, understand customers can have difficulty articulating what they want, and apply techniques that uncover their unspoken needs. How to iterate effectively: Implement a development system that is flexible enough to respond to early and continuous feedback, and enables experimentation with multiple ideas and feedback loops simultaneously. How to bridge the culture gap: In an engineering environment traditionally rooted in strong analytics, the ideas and practices for scenario-focused engineering may not be intuitive. Learn how to change team mindset from deciding what a product, service, or device will do, to discovering what customers actually want and what will work for them in real-life scenarios. Connections with Lean and Agile approaches: See the connections, gaps, and overlaps among the Lean, Agile, and Scenario-Focused Engineering methodologies, and achieve a more holistic view of software development.
Download or read book EMPOWERED written by Marty Cagan and published by John Wiley & Sons. This book was released on 2020-12-03 with total page 435 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Great teams are comprised of ordinary people that are empowered and inspired. They are empowered to solve hard problems in ways their customers love yet work for their business. They are inspired with ideas and techniques for quickly evaluating those ideas to discover solutions that work: they are valuable, usable, feasible and viable. This book is about the idea and reality of "achieving extraordinary results from ordinary people". Empowered is the companion to Inspired. It addresses the other half of the problem of building tech products?how to get the absolute best work from your product teams. However, the book's message applies much more broadly than just to product teams. Inspired was aimed at product managers. Empowered is aimed at all levels of technology-powered organizations: founders and CEO's, leaders of product, technology and design, and the countless product managers, product designers and engineers that comprise the teams. This book will not just inspire companies to empower their employees but will teach them how. This book will help readers achieve the benefits of truly empowered teams"--
Download or read book Staff Engineer written by Will Larson and published by . This book was released on 2021-02-28 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: At most technology companies, you'll reach Senior Software Engineer, the career level for software engineers, in five to eight years. At that career level, you'll no longer be required to work towards the next pro? motion, and being promoted beyond it is exceptional rather than ex? pected. At that point your career path will branch, and you have to decide between remaining at your current level, continuing down the path of technical excellence to become a Staff Engineer, or switching into engineering management. Of course, the specific titles vary by company, and you can replace "Senior Engineer" and "Staff Engineer" with whatever titles your company prefers.Over the past few years we've seen a flurry of books unlocking the en? gineering management career path, like Camille Fournier's The Man? ager's Path, Julie Zhuo's The Making of a Manager, Lara Hogan's Re? silient Management and my own, An Elegant Puzzle. The manage? ment career isn't an easy one, but increasingly there are maps avail? able for navigating it.On the other hand, the transition into Staff Engineer, and its further evolutions like Principal and Distinguished Engineer, remains chal? lenging and undocumented. What are the skills you need to develop to reach Staff Engineer? Are technical abilities alone sufficient to reach and succeed in that role? How do most folks reach this role? What is your manager's role in helping you along the way? Will you enjoy being a Staff Engineer or you will toil for years to achieve a role that doesn't suit you?"Staff Engineer: Leadership beyond the management track" is a pragmatic look at attaining and operate in these Staff-plus roles.
Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Download or read book Customer Experience CX Engineering in Aerospace and Defense written by Dr. Lynn Phillips and published by Archway Publishing. This book was released on 2024-03-26 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: The authors contend that new business capture teams operating in the aerospace-defense sector which adopt their “Best Practices, Outside-In, Customer-Centric” approach to executing their capture processes can attain supranormal contract win rates—as high as 80% and higher. They back up this claim with captivatingly told case study vignettes of 21st century competitions that they were personally involved with, providing teams with practical step-by-step guidelines, tools and templates to help replicate these successes.
Download or read book The Engineer s Career Guide written by John A. Hoschette and published by John Wiley & Sons. This book was released on 2010-05-25 with total page 636 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the most complete career resource guide book for engineers dealing with the non-technical side of engineering. It provides career advice for engineers at all stages of their careers, whether newly graduated, mid-career, or soon-to-be-retired. This book provides many real world, practical, proven, common sense career tips supported by actual work and experiences/examples. Tips deal with problems the engineer may encounter with supervisors, co-workers and others in the corporation. The book provides step-by-step guidance on how to deal with career problems and come out ahead.
Download or read book The Customer Driven Playbook written by Travis Lowdermilk and published by "O'Reilly Media, Inc.". This book was released on 2017-06-20 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite the wide acceptance of Lean approaches and customer-development strategies, many product teams still have difficulty putting these principles into meaningful action. That’s where The Customer-Driven Playbook comes in. This practical guide provides a complete end-to-end process that will help you understand customers, identify their problems, conceptualize new ideas, and create fantastic products they’ll love. To build successful products, you need to continually test your assumptions about your customers and the products you build. This book shows team leads, researchers, designers, and managers how to use the Hypothesis Progression Framework (HPF) to formulate, experiment with, and make sense of critical customer and product assumptions at every stage. With helpful tips, real-world examples, and complete guides, you’ll quickly learn how to turn Lean theory into action. Collect and formulate your assumptions into hypotheses that can be tested to unlock meaningful insights Conduct experiments to create a continual cadence of learning Derive patterns and meaning from the feedback you’ve collected from customers Improve your confidence when making strategic business and product decisions Track the progression of your assumptions, hypotheses, early ideas, concepts, and product features with step-by-step playbooks Improve customer satisfaction by creating a consistent feedback loop
Download or read book Engineering Methods for Robust Product Design written by William Y. Fowlkes and published by Prentice Hall. This book was released on 1995 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: Robust Design is the procedure used by design engineers to reduce the effects of order to produce the highest quality products possible. This book includes real life case studies focusing on mechanical, chemical and imaging design that illustrate potential problems and their solutions and offers WinRobust Lite software and practice problems.
Download or read book Mathematical Programming for Industrial Engineers written by Mordecai Avriel and published by CRC Press. This book was released on 1996-05-16 with total page 662 pages. Available in PDF, EPUB and Kindle. Book excerpt: Setting out to bridge the gap between the theory of mathematical programming and the varied, real-world practices of industrial engineers, this work introduces developments in linear, integer, multiobjective, stochastic, network and dynamic programing. It details many relevant industrial-engineering applications.;College or university bookstores may order five or more copies at a special student price, available upon request from Marcel Dekker, Inc.
Download or read book The Existential Pleasures of Engineering written by Samuel C. Florman and published by Macmillan + ORM. This book was released on 1996-02-15 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: A classic examination of how engineers think and feel about their profession and its philosophy. “A useful read for engineers given to self-scrutiny, and a stimulating one for the layman interested in the ancient schism between machines and men’s souls.” —Time Humans have always sought to change their environment, building houses, monuments, temples, and roads. In the process, they have remade the fabric of the world into newly functional objects that are also works of art to be admired. Now as engineering plays an increasingly important role in the world while coming under attack for all manner of sins, one must wonder about the nature of the engineering experience in our time. In this, the second edition of his popular Existential Pleasures of Engineering, Samuel Florman perceptively explores how engineers think and feel about their profession. Dispelling the myth that engineering is cold and passionless, Florman celebrates it as something vital and alive. He views engineering as a response to some of our deepest impulses, rich in spiritual and sensual rewards. Opposing the “antitechnology” stance, Florman brilliantly emerges with a more practical, creative, and fun philosophy of engineering that boasts pride in his craft. First published in 1976, this classic book is essential reading for anyone curious about what wonders we have wrought. “Gracefully written . . . refreshing and highly infectious enthusiasm . . . imaginatively engineered.” —The New York Times Book Review
Download or read book Engineering Formulas written by Kurt Gieck and published by McGraw-Hill Professional Publishing. This book was released on 2006-06-26 with total page 664 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents an engineering guide containing a variety of mathematical and technical formulas and equations.
Download or read book Engineers and Engineering written by and published by . This book was released on 1915 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book English for Engineers written by Sada Annis Harbarger and published by . This book was released on 1928 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Bulletin Series written by White-Williams Foundation and published by . This book was released on 1924 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Managing Engineering Design written by Crispin Hales and published by Springer Science & Business Media. This book was released on 2011-06-27 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Features include: jargon-free language with well-tried, real-world examples; useful tips for managers at the end of each chapter; a comprehensive bibliography at the end of the book. It is also highly informative for graduate and undergraduate engineering students and ideally suited for establishing a web-based design management system for geographically dispersed teams. Changes in the second edition: New case studies. Expanded text in each chapter (about 50 new pages worth) including a wholly new chapter on the analysis of the design process as a whole.
