Download or read book Critical Conversations in Healthcare Third Edition written by Cheri Clancy and published by Sigma Theta Tau. This book was released on 2024-06-04 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Regardless of position or title, healthcare professionals from the bedside to the boardroom will discover Critical Conversations in Healthcare as a complement to enhance competency and purpose in managing communication to promote ‘win-win’ results." –Martin S. Manno, PhD, RN, NEA-BC, CEN Associate Chief Nurse, Medical Center Education and Library Services Corporal Michael J. Crescenz VA Medical Center "Cheri Clancy’s Critical Conversations in Healthcare is a superb and inclusive primer on the importance of communication skills for practicing nurses. It is a wonderful resource on conversational know-how in healthcare." –Joan Kearney, PhD, APRN, FAAN Professor and Chair, Yale University School of Nursing Have you ever wished for help finding the right words when you are midway through another difficult conversation with a colleague, manager, or patient? The third edition of Critical Conversations in Healthcare feature do’s and don’ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are new to the bedside or CEO of a major healthcare facility, this fully revised third edition will show you how to: · Communicate mindfully · Interpret body language · Deal with gossip and harassment · Address workloads and management styles · Overcome conversation traps · Improve the patient experience · Work with frustrated families, angry physicians, and uncooperative colleagues TABLE OF CONTENTS Chapter 1: The Importance of Effective Communication in Healthcare Chapter 2: Body Language Exposed Chapter 3: The Emotionally Intelligent and Emotionally Competent Nurse Chapter 4: Mindful Conversations Chapter 5: Mind Over Matter Chapter 6: Impromptu Scripting, Phrasing, and Acronyms Chapter 7: Interprofessional Coaching Conversations Chapter 8: Improving Patient Experience Chapter 9: Fostering a Healthy Workplace Environment Chapter 10: Organizational Culture and Behavior Chapter 11: On Social Media Chapter 12: Conclusion Appendix A: Sample Rounding Template Appendix B: Develop Your Own AIDET Worksheet

Download or read book Critical Conversations in Healthcare written by Cheri Clancy and published by . This book was released on 2018 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Crucial Conversations Tools for Talking When Stakes are High Third Edition written by Joseph Grenny and published by McGraw Hill Professional. This book was released on 2021-10-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Download or read book Critical Conversations for Patient Safety written by Tracy Levett-Jones and published by . This book was released on 2014 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: While a number of books address the concept of therapeutic communication, i.e. communication between health professionals and their patients, few extend this focus to include communication between health professionals, fewer still address the critical relationship between communication and patient safety. Critical Conversations in Patient Safety bridges that gap.

Download or read book Crucial Conversations Tools for Talking When Stakes Are High Second Edition written by Kerry Patterson and published by McGraw Hill Professional. This book was released on 2011-09-16 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Download or read book Difficult Conversations written by Douglas Stone and published by Penguin. This book was released on 2010-11-02 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Download or read book Difficult Conversations written by Douglas Stone and published by Penguin. This book was released on 2023-08-22 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Download or read book Health Care Today in the United States written by Jahangir Moini and published by Elsevier. This book was released on 2022-10-21 with total page 607 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health Care Today in the United States details the complexities of health care in the United States and provides readers with up-to-date information on the state of health care, its challenges, and how to navigate the system. Sections cover patient populations, diverse cultures, legalities, the opioid epidemic, the impact of COVID-19, health care costs, insurance and the impact of technology on health care. Written for students seeking a health science degree, as well as health care professionals, nurses, medical students, and those in the field of public health, this book provides a comprehensive view of health care in the U.S. - Addresses current advances in health care in the United States - Covers all aspects of health care, from treatment to prevention, insurance coverage, telemedicine, and much more - Assists the reader in navigating the complexities of everyday health care issues

Download or read book Motivational Interviewing in Health Care written by Stephen Rollnick and published by Guilford Press. This book was released on 2012-03-07 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Much of health care today involves helping patients manage conditions whose outcomes can be greatly influenced by lifestyle or behavior change. Written specifically for health care professionals, this concise book presents powerful tools to enhance communication with patients and guide them in making choices to improve their health, from weight loss, exercise, and smoking cessation, to medication adherence and safer sex practices. Engaging dialogues and vignettes bring to life the core skills of motivational interviewing (MI) and show how to incorporate this brief evidence-based approach into any health care setting. Appendices include MI training resources and publications on specific medical conditions. This book is in the Applications of Motivational Interviewing series, edited by Stephen Rollnick, William R. Miller, and Theresa B. Moyers.

Download or read book Teaching in Nursing and Role of the Educator Third Edition written by Marilyn H. Oermann, PhD, RN, ANEF, FAAN and published by Springer Publishing Company. This book was released on 2021-02-04 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: All the information you need in one textbook! This all-inclusive text for Nurse Educators delivers comprehensive, evidence-based guidance on the essential components of teaching, including learning theories, teaching methods, new technologies for teaching, curriculum development, evaluation and testing, and accreditation. The text delivers the full scope of knowledge necessary for novice and experienced faculty to become competent teachers in nursing. This third edition features new content on the transition from clinician to educator. There is also a new chapter on nursing professional development and teaching in clinical settings and updated teaching strategies for active learning, clinical judgment, and online teaching. The text is designed to help educators prepare for the certification exams. The text also addresses varied learning styles and how to accommodate them, new developments in simulation, standardized patients, OSCEs, clinical teaching, interprofessional education, and evidence-based teaching. New to the Third Edition: Chapter on the transition from clinician to educator, plus expanded content throughout on becoming a nurse educator Addresses inclusivity and developing an inclusive learning environment for people with different learning styles Strategies to promote active learning, clinical judgment, and higher level learning, and teaching online Updated content on simulations, the use of standardized patients, OSCEs, clinical teaching, and clinical evaluation Chapter on accreditation of nursing programs and developing a systematic program evaluation plan Chapter on nursing professional development and teaching in a clinical setting Key Features: Written by experts who seamlessly integrate evidence-based research and practical strategies Serves as a thorough study guide for nurse educator certification exams Covers practical teaching strategies, simulation, online education, technology, interprofessional education, clinical teaching and evaluation, and test construction Includes case examples and other examples to support content and “how-to” tips Includes a high quality online course ready for an instructor’s use: sample syllabus, PowerPoints, and a complete 20-module online course

Download or read book Overcoming Fake Talk How to Hold REAL Conversations that Create Respect Build Relationships and Get Results written by John R. Stoker and published by McGraw Hill Professional. This book was released on 2013-05-17 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: MAKE EVERY CONVERSATION A REAL CONVERSATION THAT GETS RESULTS In Overcoming Fake Talk, business communication guru John R. Stoker offers proven advice for turning challenging confrontations into rewarding exchanges that foster collaboration, improve performance, and achieve results. "Overcoming Fake Talk is a thorough compendium of ideas, frameworks, examples, and actions to improve conversations. Stoker's four 'REAL' conversation skills and eight principles give the novice and master insights and guidelines for improving conversation." -- Dave Ulrich, Professor, Ross School of Business, University of Michigan; Partner, The RBL Group; and author of The Why of Work "Great questions, great suggestions. . . . Bravo! I will put Stoker's ideas to use in my own practice." -- Beverly Kaye, founder and co-CEO, Career Systems International, and coauthor of Help Them Grow or Watch Them Go "Adhering to and implementing these principles will dramatically increase your ability to communicate and improve your relationships in your professional and personal life." -- Hyrum W. Smith, cofounder, FranklinCovey "An insightful blend of rock-solid theory accompanied by compelling examples of the huge distinction between real and fake communication." -- John H. Zenger, CEO, Zenger Folkman, and coauthor of How to Be Exceptional "Stoker teaches true principles for getting Results, Respect, and great Relationships using REAL conversation." -- Brent D. Peterson, PhD, coauthor of Fake Work

Download or read book Appreciative Inquiry in Health Care written by Natalie May and published by . This book was released on 2011-01-01 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Appreciative Inquiry (AI), a positive and collaborate approach to organizational change, is taking hold in clinics, classrooms, and executive offices of leading healthcare organizations worldwide. Appreciative Inquiry in Healthcare: Positive Questions to Bring Out the Best is a practical toolkit designed to stimulate positive change and engage others in creating the healthcare environment so desperately needed today. It is an encyclopedia of positive questions to help you and your team: Harness the creative energy and passion of people at all levels; Focus positive energy on the challenges facing your healthcare organization; Create a culture of top quality care; Learn about and support the best of caregivers, patients, and families; Embrace improvement opportunities with commitment and optimism; and Build collaboration based on trust and a belief in the best of one another. AI thought leader, Diana Whitney and the team of healthcare professionals at the University of Virginia Health System have joined together to provide this book of questions and AI activities designed especially for hospitals, clinics, medical educators, and health care leaders.

Download or read book Management Lessons from the Mayo Clinic PB written by Leonard L. Berry and published by McGraw Hill Professional. This book was released on 2008-05-31 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.

Download or read book Taking Conversations from Difficult to Doable written by Lynne Cunningham and published by . This book was released on 2016-01-31 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever dreaded holding a tough but necessary conversation with an employee, coworker, or boss? Do you put off such conversations for far too long? Have you ever launched into a difficult conversation without being well prepared, only to have the interaction spiral out of control? Most leaders will probably answer yes to at least one, if not all, of these questions. Taking Conversations from Difficult to Doable: 3 Models to Master Tough Conversations can help you "bite the bullet" and say what needs saying in the most effective possible way. Written by Lynne Cunningham, MPA, FACHE, this book explains why we shy away from these critical conversations and provides the tools and tactics to navigate them confidently and effectively Here's just a sampling of the book's insights: * What happens when we ignore situations that call for a difficult conversation* How to structure and execute a conversation with a peer, direct report, boss or physician * How to implement each of the three powerful conversation models detailed in the book so that the outcome is a "win-win"* Why practicing difficult conversations is so important (Cunningham provides common scenarios you and your team can modify and role play)* Why creating official Standards of Behavior at your organization provides a solid foundation for difficult conversations* What triangulation means, why it's harmful, and how to handle it when it happens* How to respond when a person's behavior doesn't change after a difficult conversationUnlike most books on this subject, Taking Conversations from Difficult to Doable is short and to the point with a focus on easy-to-understand tactics. Its style and length make it perfect for today's busy leaders. Best of all, it helps you master the right skills quickly--and once you've done this you'll find all your conversations become easier, less stressful and more successful.

Download or read book Mastering Precepting Third Edition written by Beth Ulrich and published by Sigma Theta Tau. This book was released on 2023-06-30 with total page 572 pages. Available in PDF, EPUB and Kindle. Book excerpt: “This book is brilliant, relevant, and a must-have resource for all preceptors and those supporting the lifelong learning journey of preceptors. This edition provides updated strategies for all preceptors and the ability to develop meaningful action plans to enhance the learning journeys.” –Sylvain Trepanier DNP, RN, CENP, FAONL, FAAN SVP, Chief Nursing Officer Providence, Renton, Washington “In today’s turbulent healthcare environment, preceptors play a crucial role in the successful professional transition of nurses. The nurse tenure in acute care settings has dropped over the past years, and many of today’s preceptors are new to their roles. Precepting is both an art and a science. This new edition of Mastering Precepting provides an evidence-based road map for preceptor development and strategies to avoid preceptor burnout.” –Rose O. Sherman EdD, RN, NEA-BC, FAAN Professor Emeritus Florida Atlantic University Editor-in-Chief, Nurse Leader “Once we expected faculty to monitor students, for new graduates to ‘figure it out,’ and for a nurse with any experience to transition anywhere needed. Then, as we focused on safety and quality, we realized all those individuals needed support of some kind to acquire the new expected competencies of the role in that setting. Once again, that is what Dr. Ulrich and her colleagues have done in the third edition of Mastering Precepting, with just the right balance of theory and practicality to make this a most useful book.” –Patricia S. Yoder-Wise, EdD, RN, NEA-BC, ANEF, FAONL, FAAN Professor and Dean Emerita, Texas Tech University Health Sciences Center Co-Founder and Vice President, the Nurses Legacy Institute Editor-in-Chief, The Journal of Continuing Education in Nursing Preceptors have the power and opportunity to inspire nurses and other healthcare providers to achieve greatness. Effective precepting programs depend on two critical groups: those who organize and manage the programs and those who support, teach, and coach. Beth Ulrich and her team of expert contributing authors provide the knowledge, tools, skills, and wisdom both groups need for success. Written for staff nurses and other care providers, managers, and educators, this third edition of Mastering Precepting teaches preceptors both the science and art of precepting and empowers them to seek the support they need to be effective. For managers, it emphasizes the importance of providing preceptors with positive and supportive experiences. For educators, it provides the information and knowledge required to develop and improve preceptor programs. TABLE OF CONTENTS Chapter 1: The Preceptor Role Chapter 2: Learning: The Foundation of Precepting Chapter 3: Core Precepting Concepts Chapter 4: Precepting Strategies Chapter 5: Developing a Professional Identity Chapter 6: Having a Plan: Developing and Using Goals, Objectives, and Outcomes Chapter 7: Communication Chapter 8: Coaching Chapter 9: Effectively Using Instructional Technologies Chapter 10: Precepting Specific Learner Populations Chapter 11: Precepting Advanced Practice Registered Nurses Chapter 12: Assessing and Addressing Preceptee Behavior and Motivation Chapter 13: Pragmatics of Precepting Chapter 14: Self-Care for Preceptors Chapter 15: The NPD Practitioner: Responsibility for Preceptor Programs Chapter 16: For Managers: Selecting, Supporting, and Sustaining Preceptors Chapter 17: Preceptor Development ABOUT THE AUTHOR Beth Tamplet Ulrich, EdD, RN, FACHE, FAONL, FAAN, is a Professor at the University of Texas Medical Branch School of Nursing in Galveston in the DNP Program, and Editor-in-Chief of the Nephrology Nursing Journal. She is a nationally recognized thought leader who is known for her research studying nursing work environments and the experiences of new graduate nurses as they transition from nursing school into the workforce.

Download or read book Medical Surgical Nursing written by Donna D. Ignatavicius and published by Elsevier. This book was released on 2020-10 with total page 1776 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the essential medical-surgical nursing content you''ll need for success on the Next-Generation NCLEX® Exam (NGN) and safe clinical practice! Medical-Surgical Nursing: Concepts for Interprofessional Collaborative Care, 10th Edition uses a conceptual approach to provide adult health knowledge and help you develop the clinical nursing judgment skills that today''s medical-surgical nurses need to deliver safe, effective care. "Iggy" emphasizes three emerging trends in nursing - interprofessional collaborative care, concept-based learning, and clinical judgment and systems thinking - trends that will ground you in how to think like a nurse and how to apply your knowledge in the classroom, simulation laboratory, and clinical settings. A perennial bestseller, "Iggy" also features NCLEX Exam-style Challenge and Mastery questions to prepare you for success on the NGN! UNIQUE! Interprofessional collaborative approach to care views medical and nursing management through the lens of the nursing process and the NCSBN Clinical Judgment Model and aligns with the Interprofessional Education Collaborative (IPEC) Core Competencies for Interprofessional Collaborative Practice. Consistent use of interprofessional terminology promotes interprofessional collaboration through the use of a common healthcare language, instead of using isolated nursing-specific diagnostic language. UNIQUE! Enhanced conceptual approach to learning integrates nursing concepts and exemplars, providing a foundation in professional nursing concepts and health and illness concepts and showing their application in each chapter. Unparalleled emphasis on clinical reasoning and clinical judgment helps you develop these vital skills when applying concepts to clinical situations. UNIQUE! Emphasis on Next-Generation NCLEX® Exam (NGN) preparation includes chapter-opening Learning Outcomes and chapter-ending Get Ready for the NCLEX Examination! sections, plus NCLEX Examination Challenge questions and new Mastery Questions, with an answer key in the back of the book and on the companion Evolve website. Emphasis on QSEN and patient safety focuses on safety and evidence-based practice with Nursing Safety Priority boxes, including Drug Alert, Critical Rescue, and Action Alert boxes. Direct, easy-to-read writing style features concise sentences and straightforward vocabulary. Emphasis on health promotion and community-based care reflects the reality that most adult health care takes place in environments outside of high-acuity (hospital) settings. NEW! Strengthened conceptual approach with data-driven Concept and Exemplar selections adds the concepts of pain, inflammation, and infection, and presents Exemplar disorders with a nursing-process format and depth to help prepare you for the Next-Generation NCLEX® Exam (NGN). NEW and UNIQUE! Enhanced focus on clinical judgment and systems thinking ensures alignment with the NCSBN Clinical Judgment Model and emphasizes the six cognitive skills you''ll need for effective clinical judgment, for the NGN, and for safe clinical practice. NEW! Emphasis on need-to-know content provides a solid foundation for beginning nurse generalists, including only the most important patient problems for each medical condition, with streamlined chapters and concise coverage of nursing skills for preoperative and postoperative care. NEW! Updated content throughout reflects the latest national and international evidence-based guidelines and protocols. NEW! Improved learning resources on the companion Evolve website are thoroughly updated and closely integrated with the textbook. NEW! Interprofessional Collaboration boxes highlight how the nurse collaborates with other members of the healthcare team. NEW! Ethical/Legal Considerations boxes address dilemmas that medical-surgical nurses face related to technological changes and socioeconomic disparities. NEW! Increased emphasis on home care, health promotion, and community-based care reflects the ongoing shift of care from hospitals to the home environment. NEW! Updated illustrations include new anatomy and physiology images, procedure images, and disorder photos. NEW! Updated drug tables are designed for quick reference and the use of drug trade names is eliminated for better alignment with the NGN. NEW! Coverage of opioid misuse is updated to reflect the opioid crisis in the U.S. NEW! Content on personal safety and preparedness for mass casualty events has been expanded to equip you for the realities of healthcare today. NEW! Key terms and definitions at the beginning of each chapter give you advance familiarity with essential terminology. NEW! Revised Key Points align closely with Learning Outcomes and each includes a QSEN or Clinical Nursing Concept "tag" to maximize your study efficiency. NEW! Simplified and streamlined chapters make the book easier to use and information easier to find.

Download or read book Legal and Ethical Standards for Nurses 4th Edition written by Sheryl Feutz-Harter and published by PHC Publishing Group. This book was released on 2012-05 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: To practice nursing effectively today requires a sound understanding of the legal system and the laws specifically affecting nurses. Legal and Ethical Standards for Nurses is filled with practical information, covering topics such as delegation, documentation, professional liability insurance, regulatory issues, advance directives and many others! While these are exciting and challenging times for nurses clinically, they are equally challenging legally. It is, therefore, increasingly important that each nurse learn how to protect herself and her nursing license. The 4th Edition includes an expanded discussion of healthcare fraud and the False ClaimsTo practice nursing effectively today requires a sound understanding of the legal system and the laws specifically affecting nurses. Legal and Ethical Standards for Nurses is filled with practical information, covering topics such as delegation, documentation, professional liability insurance, regulatory issues, advance directives and many others! While these are exciting and challenging times for nurses clinically, they are equally challenging legally. It is, therefore, increasingly important that each nurse learn how to protect herself and her nursing license. The 4th Edition includes an expanded discussion of healthcare fraud and the False Claims Act, information about the HITECH Act has been added, and there is a section about the impact of HIPAA on the use and disclosure of protected health information. Issues with new technologies, such as electronic communications and medical records, are also addressed. And there is a new chapter on staffing issues, including handling questionable assignments and mandatory overtime, as well as a discussion of Allow-natural-death orders. All chapters include the update on applicable laws and case law. Act, information about the HITECH Act has been added, and there is a section about the impact of HIPAA on the use and disclosure of protected health information. Issues with new technologies, such as electronic communications and medical records, are also addressed. And there is a new chapter on staffing issues, including handling questionable assignments and mandatory overtime, as well as a discussion of Allow-natural-death orders. All chapters include the update on applicable laws and case law.