Download or read book Crucial Conversations Tools for Talking When Stakes Are High Second Edition written by Kerry Patterson and published by McGraw Hill Professional. This book was released on 2011-09-16 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Download or read book We Need to Talk written by Celeste Headlee and published by HarperCollins. This book was released on 2017-09-19 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: “WE NEED TO TALK.” In this urgent and insightful book, public radio journalist Celeste Headlee shows us how to bridge what divides us--by having real conversations BASED ON THE TED TALK WITH OVER 10 MILLION VIEWS NPR's Best Books of 2017 Winner of the 2017 Silver Nautilus Award in Relationships & Communication “We Need to Talk is an important read for a conversationally-challenged, disconnected age. Headlee is a talented, honest storyteller, and her advice has helped me become a better spouse, friend, and mother.” (Jessica Lahey, author of New York Times bestseller The Gift of Failure) Today most of us communicate from behind electronic screens, and studies show that Americans feel less connected and more divided than ever before. The blame for some of this disconnect can be attributed to our political landscape, but the erosion of our conversational skills as a society lies with us as individuals. And the only way forward, says Headlee, is to start talking to each other. In We Need to Talk, she outlines the strategies that have made her a better conversationalist—and offers simple tools that can improve anyone’s communication. For example: BE THERE OR GO ELSEWHERE. Human beings are incapable of multitasking, and this is especially true of tasks that involve language. Think you can type up a few emails while on a business call, or hold a conversation with your child while texting your spouse? Think again. CHECK YOUR BIAS. The belief that your intelligence protects you from erroneous assumptions can end up making you more vulnerable to them. We all have blind spots that affect the way we view others. Check your bias before you judge someone else. HIDE YOUR PHONE. Don’t just put down your phone, put it away. New research suggests that the mere presence of a cell phone can negatively impact the quality of a conversation. Whether you’re struggling to communicate with your kid’s teacher at school, an employee at work, or the people you love the most—Headlee offers smart strategies that can help us all have conversations that matter.

Download or read book The Conversation written by Robert Livingston and published by Currency. This book was released on 2021-02-02 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: A FINANCIAL TIMES BEST BOOK OF THE YEAR • An essential tool for individuals, organizations, and communities of all sizes to jump-start dialogue on racism and bias and to transform well-intentioned statements on diversity into concrete actions—from a leading Harvard social psychologist. FINALIST FOR THE FINANCIAL TIMES AND MCKINSEY BUSINESS BOOK OF THE YEAR AWARD • LONGLISTED FOR THE PORCHLIGHT BUSINESS BOOK AWARD “Livingston has made the important and challenging task of addressing systemic racism within an organization approachable and achievable.”—Alex Timm, co-founder and CEO, Root Insurance Company How can I become part of the solution? In the wake of the social unrest of 2020 and growing calls for racial justice, many business leaders and ordinary citizens are asking that very question. This book provides a compass for all those seeking to begin the work of anti-racism. In The Conversation, Robert Livingston addresses three simple but profound questions: What is racism? Why should everyone be more concerned about it? What can we do to eradicate it? For some, the existence of systemic racism against Black people is hard to accept because it violates the notion that the world is fair and just. But the rigid racial hierarchy created by slavery did not collapse after it was abolished, nor did it end with the civil rights era. Whether it’s the composition of a company’s leadership team or the composition of one’s neighborhood, these racial divides and disparities continue to show up in every facet of society. For Livingston, the difference between a solvable problem and a solved problem is knowledge, investment, and determination. And the goal of making organizations more diverse, equitable, and inclusive is within our capability. Livingston’s lifework is showing people how to turn difficult conversations about race into productive instances of real change. For decades he has translated science into practice for numerous organizations, including Airbnb, Deloitte, Microsoft, Under Armour, L’Oreal, and JPMorgan Chase. In The Conversation, Livingston distills this knowledge and experience into an eye-opening immersion in the science of racism and bias. Drawing on examples from pop culture and his own life experience, Livingston, with clarity and wit, explores the root causes of racism, the factors that explain why some people care about it and others do not, and the most promising paths toward profound and sustainable progress, all while inviting readers to challenge their assumptions. Social change requires social exchange. Founded on principles of psychology, sociology, management, and behavioral economics, The Conversation is a road map for uprooting entrenched biases and sharing candid, fact-based perspectives on race that will lead to increased awareness, empathy, and action.

Download or read book Difficult Conversations written by Douglas Stone and published by Penguin. This book was released on 2010-11-02 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Download or read book Conversations with Things written by Diana Deibel and published by Rosenfeld Media. This book was released on 2021-04-20 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome to the future, where you can talk with the digital things around you: voice assistants, chatbots, and more. But these interactions can be unhelpful and frustrating—sometimes even offensive or biased. Conversations with Things teaches you how to design conversations that are useful, ethical, and human–centered—because everyone deserves to be understood, especially you.

Download or read book Crucial Conversations Tools for Talking When Stakes are High Third Edition written by Joseph Grenny and published by McGraw Hill Professional. This book was released on 2021-10-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Download or read book Fierce Conversations Revised and Updated written by Susan Scott and published by Penguin. This book was released on 2004-01-06 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: • Overcome barriers to meaningful communication • Expand and enrich relationships with colleagues, friends, and family • Increase clarity and improve understanding • Handle strong emotions—on both sides of the table • Connect with colleagues, customers and family at a deep level Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager

Download or read book Making Conversation written by Fred Dust and published by HarperCollins. This book was released on 2020-12-01 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: A former Senior Partner and Global Managing Director at the legendary design firm IDEO shows how to design conversations and meetings that are creative and impactful. Conversations are one of the most fundamental means of communicating we have as humans. At their best, conversations are unconstrained, authentic and open—two or more people sharing thoughts and ideas in a way that bridges our individual experiences, achieves a common goal. At their worst, they foster misunderstanding, frustration and obscure our real intentions. How often do you walk away from a conversation feeling really heard? That it moved the people in it forward in some important way? You’re not alone. In his practice as a designer, Fred Dust began to approach conversations differently. After years of trying to broker communication between colleagues and clients, he came to believe there had to a way to design the art of conversation itself with intention and purpose, but still artful and playful. Making Conversation codifies what he learned and outlines the seven elements essential to successful exchanges: Commitment, Creative Listening, Clarity, Context, Constraints, Change, and Create. Taken together, these seven elements form a set of resources anyone can use to be more deliberate and purposeful in making conversations work.

Download or read book The Conversation written by Angelo E. Volandes and published by Bloomsbury Publishing USA. This book was released on 2015-01-13 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: "There is an unspoken dark side of American medicine--keeping patients alive at all costs. Two thirds of Americans die in healthcare institutions tethered to machines and tubes, even though research indicates that most prefer to die at home in comfort, surrounded by loved ones. The question How do you want to live? must be posed to the seriously ill because they deserve to choose. If doctors explain options--including the choice to forego countless medical interventions that are often of little benefit--then patients can tell doctors how they wish to spend the remainder of their lives. A doctor's heroic efforts to prolong a life can instead prolong that patient's death, and these traumatic measures also bankrupt the healthcare system. One third of the Medicare budget is spent on the last six months of life, often on technological interventions that are not helpful and inflict more suffering. Through the stories of six patients and six very different end-of-life experiences, Volandes explores the trajectory of events and treatments that occur with and without this essential conversation. He argues for a radical re-envisioning of the patient-doctor relationship--including videos to spark discussions--and offers ways for patients and their families to talk about this difficult issue to ensure that patients will be at the center and in charge of their medical care"--Provided by publisher.

Download or read book Topics of Conversation written by Miranda Popkey and published by Serpent's Tail. This book was released on 2020-02-27 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'If you're a fan of Sally Rooney's work, then you can't go wrong by picking up a copy of Topics Of Conversation ... She's a fresh voice, and one that it's certainly worth listening to.' Vogue 'Miranda Popkey's debut explores the paradox of longing to assert control and longing to lose it ... She depicts what it feels like to exist, actually live, at that intersection, which can so often bring about paralysis.' New Yorker What is the shape of a life? Is it the things that happen to us? Or is it the stories we tell about the things that happen to us? From the coast of the Adriatic to the salt spray of Santa Barbara, the narrator of Topics of Conversation maps out her life through two decades of bad relationships, motherhood, crisis and consolation. The novel unfurls through a series of conversations - in private with friends, late at night at parties with acquaintances, with strangers in hotel rooms, in moments of revelation, shame, cynicism, envy and intimacy. Sizzling with enigmatic desire, Miranda Popkey's debut novel is a seductive exploration of life as a woman in the modern world, of the stories we tell ourselves and of the things we reveal only to strangers.

Download or read book Start the Conversation written by Ganga Stone and published by Grand Central Publishing. This book was released on 1997-06-01 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Combining Eastern spiritualism with Western science, the founder of the national charity God's Love We Deliver creates an inspiring, practical, and hopeful approach to facing death. Uplifting without being sentimental, Stone explores such important issues as fear and grief, near-death experiences, survival, and preparation for death.

Download or read book Professional Learning Conversations written by Lorna M. Earl and published by Springer Science & Business Media. This book was released on 2008-02-29 with total page 139 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume provides informed arguments, theory and practical examples based on research about what it looks like when educators, policy makers, and even students, try to rethink and change their practices by engaging in evidence-based conversations to challenge and inform their work. It allows the reader to experience these conversations. Each story reveals the depth of thinking that change requires, showing that change requires new learning and new learning is hard.

Download or read book Conversation and Brain Damage written by Charles Goodwin and published by Oxford University Press. This book was released on 2003-01-23 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do people with brain damage communicate? How does the partial or total loss of the ability to speak and use language fluently manifest itself in actual conversation? How are people with brain damage able to expand their cognitive ability through interaction with others - and how do these discursive activities in turn influence cognition? This groundbreaking collection of new articles examines the ways in which aphasia and other neurological deficits lead to language impairments that shape the production, reception and processing of language. Edited by noted linguistic anthropologist Charles Goodwin and with contributions from a wide range of international scholars, the articles provide a pragmatic and interactive perspective on the types of challenges that face aphasic speakers in any given act of communication. Conversation and Brain Damage will be invaluable to linguists, discourse analysts, linguistic and medical anthropologists, speech therapists, neurologists, psychiatrists, psychologists, workers in mental health care and in public health, sociologists, and readers interested in the long-term implications of brain damage.

Download or read book Conversations About Anthropology Sociology written by Howard Burton and published by Open Agenda Publishing. This book was released on 2021-05-17 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conversations About Anthropology & Sociology include the following 5 wide-ranging Ideas Roadshow Conversations featuring leading experts. This collection includes a detailed preface highlighting the connections between the different books. Each book is broken into chapters with a detailed introduction and questions for discussion at the end of each chapter: I. The Science of Siren Songs: Stradivari Unveiled - A Conversation with master violinmaker, acoustician and MacArthur Fellow Joseph Curtin. This wide-ranging conversation explores Curtin’s long quest to characterize the sound of a Stradivari violin and the rigorous series of double-blind tests he and his colleagues developed to probe whether or not professional musicians can really tell the difference between a Stradivari and a modern violin. This thought-provoking book also examines violin acoustics and how acoustic science can be married to the art of violin making while merging time-honoured techniques with new materials and design. II. In the Cards - A Conversation with Fred Gitelman, world-champion bridge player and co-founder of Bridge Base Online. This comprehensive conversation provides behind-the-scenes insights into the world of professional bridge, the psychological stress of top-flight competition, how the human mind can compute amazing feats of memory, bridge in schools, coaching Bill Gates and Warren Buffett and more. III. Embracing the Anthropocene: Managing Human Impact - A Conversation with Mark Maslin, Professor of Geography at University College London. This in-depth conversation explores Mark Maslin’s research on the Anthropocene which according to his definition began when human impacts on the planet irrevocably started to change the course of the Earth’s biological and geographical trajectory, leading to climate change, loss of biodiversity, deforestation, and more. IV. The Joy of Mathematics - A Conversation with Ian Stewart, Emeritus Professor of Mathematics at the University of Warwick and bestselling science and science fiction writer. For Ian Stewart, mathematics is far more than dreary arithmetic, while mathematical thinking is one of the most important—and overlooked—aspects of contemporary society. This conversation explores what mathematics is and why it’s worth doing, symmetry, networks and patterns, the relationship between logic and proof, the role of beauty in mathematical thinking, the future of mathematics, linking mathematical oscillations to animal gaits, how to deal with the peculiarities of the mathematical community, and much more. V. On Atheists and Bonobos - A Conversation with primatologist Frans de Waal, the Charles Howard Candler Professor of Primate Behavior in the Department of Psychology at Emory University and director of the Living Links Center at the Yerkes National Primate Research Center at Emory. Frans de Waal is renowned for his work on the behaviour and social intelligence of primates. This thought-provoking conversation examines fascinating questions such as: Are we born with an innate sense of “the good”? Do we learn from others what is “wrong”? Does religion determine, or is it a result of, morality? and more. Howard Burton is the founder and host of all Ideas Roadshow Conversations and was the Founding Executive Director of Perimeter Institute for Theoretical Physics. He holds a PhD in theoretical physics and an MA in philosophy. Ideas Roadshow offers an expanding series of Ideas Roadshow Collections, visit our website: https://ideas-on-film.com/ideasroadshow/ for further details.

Download or read book Conversations of Democracy written by Stephen E. Frantzich and published by Routledge. This book was released on 2015-12-03 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Democratic politics involves a series of multi-directional conversations. Effective conversations have the potential to engage, educate, and animate both citizens and governmental officials. On the individual level, discovering successful conversational strategies benefits both political and social interaction. This book offers guidelines for conducting effective conversations personally, politically, and beyond such that readers of this book are unlikely to ever again look at conversation in the same way. New technologies and social trends both challenge and potentially enhance traditional face-to-face and media dominated conversations. Understanding the state, quality and potential of political conversations provides a unique perspective for evaluating and potentially improving government "by the people."

Download or read book Summary of Crucial Conversations written by Alexander Cooper and published by BookSummaryGr. This book was released on 2021-11-10 with total page 43 pages. Available in PDF, EPUB and Kindle. Book excerpt: Summary of Crucial Conversations - Tools for Talking When Stakes Are High - A Comprehensive Summary While the phrase “crucial conversation” might conjure up images of important officials gathered in conference rooms, the authors mean it to refer to the dialogues we engage in, every day of our lives. Three things come together to forge a crucial conversation, which is a discussion involving two or more people: opposing opinions, strong emotions, and high stakes. Typically, people handle these kinds of conversations in three ways: they avoid them, they face them and handle them poorly, or they face them and handle them well. Of those three choices, who would not choose the third option, to handle them well? And yet, it usually goes the other way: usually, when we get into “crucial” territory, we bring out our worst behavior. The authors claim that this is because we are designed incorrectly, which means we do not know what to do when a conversation slides out of casual territory. When we hear someone say something that we disagree with, our body reacts in a hostile manner, pumping adrenaline through our veins and diverting blood from the brain. Worse, we are not usually... To be continued... Here is a Preview of What You Will Get: ⁃ A Full Book Summary ⁃ An Analysis ⁃ Fun quizzes ⁃ Quiz Answers ⁃ Etc. Get a copy of this summary and learn about the book.

Download or read book Conversations with Scripture written by Jay Sidebotham and published by Church Publishing, Inc.. This book was released on 2015-03-01 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book guides readers into conversation with Paul’s letter to the Romans. The author helps readers listen to what that letter said to the people to whom it was written and to hear what it says to us today. Readers will bring their own reflections, personal concerns, and questions to the table as we let this letter challenge us with meaning—letting it read the reader. The thesis of this book is that the letter has demonstrated transforming power to renew lives and the church through a focus on worship; a rigorous assessment of the human condition, especially the failure of human religiosity; a claim of transforming power in the ongoing life of Christ; an expansive vision of who is included in God’s life and love; a call to practical application and proclamation of the gospel.