Download or read book Comunicaci n y atenci n al cliente 2 edici n written by ESCUDERO SERRANO, MARÍA JOSÉ and published by Ediciones Paraninfo, S.A.. This book was released on 2017-03-01 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Este libro desarrolla los contenidos del módulo profesional de Comunicación y Atención al Cliente de los Ciclos Formativos de grado superior de Administración y Finanzas y de Asistencia a la Dirección, pertenecientes a la familia profesional de Administración y Gestión, según el Real Decreto 1584/2011, de 4 de noviembre, y el Real Decreto 1582/2011, de 4 de noviembre, respectivamente. Para su elaboración también se ha tenido en cuenta la Formación Profesional DUAL (regulada por la Ley Orgánica 8/2013 para la Mejora de la Calidad Educativa, y posteriores modificaciones) y las exigencias del mercado laboral, que demanda personal cualificado en varios campos, capaz de resolver las incidencias que puedan darse en el ámbito de su competencia con iniciativa y autonomía, y que demuestre dotes de creatividad, capacidad de innovación y espíritu de mejora aplicables tanto a su trabajo como al de los miembros de su equipo. Además, los contenidos teóricos de cada unidad se complementan con variados casos prácticos y actividades propuestas y resueltas. Al final de cada unidad también se incluye un útil resumen para el repaso de lo aprendido, así como actividades de comprobación, de aplicación y supuestos prácticos para trabajo en equipo en los que los alumnos podrán ir aplicando los conocimientos adquiridos y comprobar si están asimilando correctamente la materia expuesta en clase. Los contenidos del libro se complementan con Anexos a disposición de profesores y alumnos en la web del libro (www.paraninfo.es), y que se pueden descargar mediante un sencillo registro desde la sección «Recursos previo registro». Por todo ello, esta obra es una herramienta adecuada tanto para los alumnos que quieren obtener los títulos de Técnico Superior en Administración y Finanzas y Técnico Superior en Asistencia a la Dirección como para sus formadores.
Download or read book Comunicaci n empresarial y atenci n al cliente 2 edici n written by FERNÁNDEZ VERDE, LOLA and published by Ediciones Paraninfo, S.A.. This book was released on 2017-05-01 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Este libro desarrolla los contenidos del módulo profesional de Comunicación Empresarial y Atención al Cliente, del Ciclo Formativo de grado medio de Gestión Administrativa, perteneciente a la familia profesional de Administración y Gestión, al amparo del Real Decreto 1631/2009, de 30 de octubre. Comunicación empresarial y atención al cliente está organizado en dieciséis unidades. En primer lugar, se explican los elementos y las formas de comunicación interna y externa de la empresa y su representación a través de organigramas. A continuación, se tratan el contenido y la estructura de la comunicación escrita entre las empresas privadas y entre estas o particulares y las administraciones públicas. Por último, se exponen las técnicas más aconsejables a la hora de realizar la comunicación verbal y no verbal con el cliente. También se explican los elementos, las fases y el reconocimiento de las necesidades de los clientes; el procedimiento de quejas y reclamaciones; el consumidor y las instituciones de consumo; la aplicación de los procedimientos de calidad para fidelizar al cliente; y la imagen de la empresa a través del marketing. En esta nueva edición se añaden nuevos contenidos sobre inteligencia emocional, procedimientos para confeccionar informes, realización de informes procedentes del archivo, y se actualizan cuestiones sobre procedimientos de protección de datos, archivo de la información en soporte informático y medios y equipos informáticos actuales. Además, los contenidos se complementan con variados ejemplos y actividades resueltas. Al final de cada unidad se incluye un útil resumen de conceptos para el repaso de lo aprendido, así como gran cantidad de actividades de aplicación y de ampliación. Por último, se incluye una sección de Para saber más… con el objeto de reforzar el contenido de cada unidad. Por todo ello, esta obra es una herramienta adecuada tanto para los alumnos que quieren obtener el título de Técnico en Gestión Administrativa como para todas aquellas personas que quieran utilizarlo como guía en la comunicación con clientes y proveedores y dar así una buena imagen corporativa.
Download or read book FUNSAR Spanish Fundamentos de B squeda y Rescate Segunda Edici n written by National Association for Search and Rescue (NASAR) and published by Jones & Bartlett Learning. This book was released on 2019-06-26 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: FUNCIONES DINÁMICAS• Sugerencias de búsqueda y rescate• Los consejos de seguridad alertan al personal de SAR sobre los riesgos esperados y los potenciales imprevistos• Los recursos listados proporcionan sugerencias para profundizar en el estudio de los temas de cada capítulo• Las fotografías e ilustraciones a todo color apoyan y ayudan a aclarar el textoONTENIDO INTEGRALFUNCONTENIDO INTEGRAL• Lineamientos para asegurar que el personal de búsqueda y rescate (SAR) esté preparado física y mentalmente para la búsqueda y rescate• Consideraciones legales y éticas importantes para la búsqueda y rescate• Una extensa variedad de equipo de SAR, ropa y tecnología y cuando debe usarse cada uno• Métodos de supervivencia e improvisación en diversos ambientes• Métodos de seguimiento y herramientas de navegaciónFundamentos de Búsqueda y Rescate (FUNSAR), Segunda edición constituye un recurso integral para el personal nuevo y experimentado de búsqueda y rescate (SAR, por sus siglas en inglés). Proporcionando una visión general de los aspectos y procedimientos de búsqueda y rescate, FUNSAR enseña las técnicas esenciales empleadas de manera satisfactoria por casi todo el personal de búsqueda y rescate. FUNSAR ofrece un enfoque profundo y práctico para la búsqueda y rescate y es recomendado para todos los respondientes de emergencia.La Segunda edición ha sido actualizada en su totalidad para satisfacer las necesidades actuales del personal de búsqueda y rescate, destacando el equipo y la tecnología más recientes y enfocándose en las técnicas de búsqueda y rescate probadas y eficaces. Cubre todas las áreas de búsqueda y rescate, desde elegir la mejor ropa y calzado considerando el medio ambiente, hasta empacar ligero e improvisar, el seguimiento y la localización de sujetos. Ideal para profesionales remunerados y para voluntarios, este recurso esencial combina las características dinámicas con el contenido más reciente y completo.
Download or read book Burned written by Thomas Enger and published by Simon and Schuster. This book was released on 2011-10-04 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Uncovering class divisions, racial conflicts, and tangled emotions, this gritty, shocking novel of suspense heralds the arrival of a major new talent. Henning Juul is a veteran investigative crime reporter in Oslo, Norway. A horrific fire killed his six-year-old son, cut scars across his face, and ended his marriage, and on his first day back at the job after the terrible tragedy a body is discovered in one of the city’s public parks. A beautiful female college student has been stoned to death and buried up to her neck, her body left bloody and exposed. The brutality of the crime shakes the whole country, but despite his own recent trauma – and the fact that his ex-wife’s new boyfriend is also on the case - Henning is given the assignment. When the victim’s boyfriend, a Pakistani native, is arrested, Henning feels certain the man is innocent. This was not simply a Middle Eastern-style honor killing in the face of adultery – it was a far more complicated gesture, and one that will drag Henning into a darkness he’s never dreamed of.
Download or read book Conversations with God written by Neale Donald Walsch and published by . This book was released on 2010 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Suppose you could ask God the most puzzling questions about existence questions about love and faith, life and death, good and evil. Suppose God provided clear, understandable answers. It happened to Neale Donald Walsch. It can happen to you. You are about the have a conversation. . . Walsch was experiencing a low point in his life when he decided to write a letter to God, venting his frustrations. What he did not expect was a response. As he finished his letter, he was moved to continue writing and out came these extraordinary answers to his questions. They will amaze you with complex paradoxes that make perfect sense, profound logic, and astounding truths. Here are answers that bring together as one the deeper meaning of all beliefs and traditions. Here are the answers that will change you, your life, and the way you view other beings. For those with an open mind, a limitless curiosity, and a sincere desire to seek the truth, this book is stunning.
Download or read book Las lenguas de las Am ricas the Languages of the Americas written by Paul Danler and published by Logos Verlag Berlin GmbH. This book was released on 2022-05-10 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: Las lenguas de las Américas - the Languages of the Americas takes the reader on a journey through twenty chapters addressing the languages of the Americas all the way from Canada and the USA to Argentina and Brazil. The authors are international experts who have written mainly in Spanish and English, but in a few cases also in French, Portuguese and German. The book deals with the languages of the descendants of the first Americans; it gives an insight into the American varieties of English, French, Portuguese and Spanish; it explores the outcome of the long-lasting coexistence of various autochthonous and European languages; it also looks into some very specific hybrid forms of locally or regionally unique varieties in the Americas, focusing on creolization, code-switching and translanguaging resulting from language contact. The languages and linguistic varieties dealt with in this book are numerous and so are the approaches and methods applied; most are mainly synchronic, but some are also diachronic. All in all, the book has managed to draw a succinct and representative portrait of the multifaceted linguistic landscapes of the Americas.
Download or read book The Last Tree written by María Quintana Silva and published by Cuento de Luz. This book was released on 2019-06-04 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner at the 2019 Independent Press Awards. A beautiful story, printed on stone paper, about the importance, care, and preservation of trees, and the small steps we can all take to care for the planet. One night, the trees in the forest decided it’s time to uproot and leave. They yanked out their roots and dragged themselves off across the fields. On his way to school, Goran soon realized what is happening... All the trees had disappeared and holes could be seen where they used to be. Bewildered, he rushed home to find if the tree in his garden had vanished as well. He loved that tree, it used to be his friend during springtime when he swung from his branches, and also in summer when its leaves protected him from the hot sun. Understanding the consequences this would have for animals, humans, and the environment, he set off to counteract the damage that had already been done.
Download or read book The Europa World Year Book 2008 written by Joanne Maher and published by . This book was released on 2008-06-24 with total page 2588 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 2008. Routledge is an imprint of Taylor & Francis, an informa company.
Download or read book Comunicaci n empresarial y atenci n al cliente 2 a edici n E Book written by ELENA MARIA FERNANDEZ RICO and published by Ediciones Paraninfo, S.A. This book was released on 2017-05-18 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book NANDA International Nursing Diagnoses written by Heather T. Herdman and published by Thieme. This book was released on 2017-06-28 with total page 526 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully updated and revised by authors T. Heather Herdman, PhD, RN, FNI, and Shigemi Kamitsuru, PhD, RN, FNI, Nursing Diagnoses: Definitions and Classification 2018-2020, Eleventh Edition is the definitive guide to nursing diagnoses, as reviewed and approved by NANDA International (NANDA-I). In this new edition of a seminal text, the authors have written all introductory chapters at an undergraduate nursing level, providing the critical information needed for nurses to understand assessment, its link to diagnosis and clinical reasoning, and the purpose and use of taxonomic structure for the nurse at the bedside. Other changes include: 18 new nursing diagnoses and 72 revised diagnoses Updates to 11 nursing diagnosis labels, ensuring they are consistent with current literature and reflect a human response Modifications to the vast majority of the nursing diagnosis definitions, including especially Risk Diagnoses Standardization of diagnostic indicator terms (defining characteristics, related factors, risk factors, associated conditions, and at-risk populations) to further aid clarity for readers and clinicians Coding of all diagnostic indicator terms for those using electronic versions of the terminology Web-based resources include chapter and reference lists for new diagnoses Rigorously updated and revised, Nursing Diagnoses: Definitions and Classification 2018-2020, Eleventh Edition is a must-have resource for all nursing students, professional nurses, nurse educators, nurse informaticists, and nurse administrators.
Download or read book Gu a para padres y maestros de ni os biling es written by Alma Flor Ada and published by Multilingual Matters. This book was released on 2017-07-17 with total page 631 pages. Available in PDF, EPUB and Kindle. Book excerpt: En esta clara guía, Alma Flor Ada, Isabel Campoy y Colin Baker, ofrecen una perspectiva realista de las alegrías y dificultades de educar a niños bilingües y claras respuestas a las preguntas más frecuentes sobre el tema. Esta versión revisada y adaptada al bilingüismo español-inglés, incluye información sobre el bilingüismo en la era digital e incorpora investigaciones recientes sobre la mezcla de idiomas , el efecto que los hermanos tienen en la elección del idioma familiar, los efectos intelectuales del bilingüismo, y sus consecuencias en la personalidad, la identidad, y la auto estima. Además añade (a) una sección dirigida a los educadores sobre cómo mejor apoyar la interacción hogar-escuela; (b) el desarrollo de la lecto-escritura en el hogar; y (c) sugerencias de lecturas para adultos y niños.
Download or read book Earth Unaware written by Orson Scott Card and published by St. Martin's Press. This book was released on 2013-04-30 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: Before Ender Wiggin was born, before the Battle School was built, the aliens brought war to Earth.
Download or read book The Search for WondLa written by Tony DiTerlizzi and published by Simon and Schuster. This book was released on 2012-12-11 with total page 461 pages. Available in PDF, EPUB and Kindle. Book excerpt: Eva Nine was raised by the robot Muthr. But when a marauder destroys the underground sanctuary she called home, twelve-year-old Eva is forced to flee aboveground. Eva Nine is searching for anyone else like her. She knows that other humans exist because of a very special item she treasures ~ a scrap of cardboard on which is depicted a young girl, an adult, and a robot along with the strange word "WondLa". Tony DiTerlizzi honours traditional children's literature in this totally original space age adventure: one that is as complex as an alien planet, but as simple as a child's wish for a place to belong.
Download or read book How to Train Your Dragon How to Fight a Dragon s Fury written by Cressida Cowell and published by Little, Brown Books for Young Readers. This book was released on 2015-11-03 with total page 501 pages. Available in PDF, EPUB and Kindle. Book excerpt: Book 12 is the epic finale to the New York Times bestselling How to Train Your Dragon series! The Doomsday of Yule has arrived, and the future of dragonkind lies in the hands of one boy with nothing to show, but everything to fight for. Hiccup's quest is clear... But can he end the rebellion? Can he prove himself to be king? Can he save the dragons? The stakes have never been higher, as the very fate of the Viking world hangs in the balance!
Download or read book Informaci n y desarrollo en el Caribe written by Association of Caribbean University and Research Libraries. Conference and published by . This book was released on 1983 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Selena s Secret written by María Celeste Arrarás and published by Simon and Schuster. This book was released on 2015-03-03 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is no doubt that Yolanda Saldivar pulled the trigger and killed the beloved Tejano superstar Selena Quintanilla Perez. But does any of us know what really happened in Room 158 of the Days Inn, moments before Yolanda fired the gun that took Selena's life? Maria Celeste Arraras has many answers - and her unrivaled coverage of the murder, the trial, and the aftermath have made her an expert on the Selena case.
Download or read book 100 Dives of a Lifetime written by Carrie Miller and published by National Geographic. This book was released on 2019 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore 100 breathtaking scuba diving sites around the world--from the cenotes of Mexico to the best wreck in Micronesia--through stunning National Geographic photography, expert tips, and cutting-edge travel advice. Filled with more than 350 images from National Geographic, 100 Dives of a Lifetime provides the ultimate bucket list for ardent scuba divers and aspirational travelers alike. From diving with manta rays at night in Kona, Hawaii, and swimming with hammerheads of Cocos Island in Costa Rica to exploring caves in Belize's Lighthouse Atoll and diving beneath the ice floes of Antarctica, this exquisite inspirational book is filled with beautiful imagery, marine life guides, trusted travel tips, and expert diving advice from world-famous National Geographic divers and explorers like Brian Skerry, Jessica Cramp, and David Doubilet. Organized by diving experience and certification level--from beginner open water and wreck dives to expert cold water and cave dives--each location offers a once-in-a-lifetime opportunity to explore the magic of our world's oceans--from your armchair or with your scuba gear in tow.
