Download or read book Information and Communication Technologies in Tourism 1997 written by A.Min Tjoa and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: For the fourth time now, experts in tourism from various countries come to attend the ENTER conference in order to inform themselves and others about the current devel opments in the usage of information and communication technologies. The ENTER conference is thought as a platform for the exchange of ideas, experi ences, opinions, and visions among scientists and practitioners. The visions presented at the last three ENTER conferences have triggered many requirements of important on-going and planned projects in the application of communication and information technologies in tourism. The scope of the papers of this proceedings covers the most recent and relevant to pics in our area of interest. The sessions are primarily devoted to intelligent agents and systems, the future role of global (reservation) systems, the new. chances of data base applications due to the most recent technological developments. and above all the role of the Internet (and Intranet). I would like to express my cordial thanks to all institutions actively supporting this event, namely: • The Edinburgh & Lothian Tourist Board • The International Federation of Information Technology in Tourism (IFITT) Several people spent numerous hours organizing the scientific programme of EN TER. The names of most of them will appear in the following pages.
Download or read book Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry written by Salih Kusluvan and published by Nova Publishers. This book was released on 2003 with total page 876 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.
Download or read book Current Research in Bilingualism and Bilingual Education written by Piotr Romanowski and published by Springer. This book was released on 2018-07-24 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers research topics in bilingual education, language policies, language contact, identity of bilingual speakers, early bilingualism, heritage languages, and more, and provides an overview of current theory, research and practice in the field of bilingualism. Each chapter is written by a specialist in the field. Part I focuses on the numerous and heterogeneous relations between languages as well as the implications arising from bilingual speech processing. In Part II, a series of contextualized studies on bilingual classrooms are presented, with diverse research designs applied in different educational settings being a key feature of these studies. Part III bridges theory and practice by offering an insight into mono- and multilingual school settings showcasing examples of educational institutions where bilingualism successfully soared and depicts the needs related to language education.
Download or read book Human Resource Management in the Hotel Industry written by Kim Hoque and published by Routledge. This book was released on 2013-01-11 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the last decade, human resource management has come to be viewed as the dominant paradigm within which analyses of the world of work have been located. This volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry. Common perceptions of management practices in the hotel industry typically include work intensification, high labour turnover, lack of training and poor career prospects, and casualised terms and conditions of employment. Using data from a survey of over 200 hotels, this book challenges such stereotypes by demonstrating that this part of the service sector is just as likely to have experimented with new approaches to HRM as the manufacturing industry. It suggests that primary influences on managerial decision-making in the hotel industry are no different from the primary influences affecting decision-making elsewhere, countering the argument that mainstream management theories are inapplicable within the hotel industry. Furthermore, where hotels emphasise the importance of service quality enhancement and where they introduce HRM as an integrated, mutually supporting package of practices, a strong relationship between HRM and organisational performance is proposed.
Download or read book Health and Wellness Tourism written by Patricia Erfurt-Cooper and published by Channel View Publications. This book was released on 2009-07-27 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: Geothermal springs constitute a major tourism resource, providing spectacular settings, recreation facilities, a recognised value in treatments beneficial for health and wellness, a sense of heritage and adventure, and links with the natural environment. Health and wellness tourism accounts for a significant proportion of the world’s tourism consumption, with components ranging from hot spring bathing for leisure and recreation, through mineral water use in health treatments under the supervision of highly specialised medical professionals, to water treatments in the wellness and beauty therapy sector and the use of mineral water for drinking purposes. This makes it an economically and socially important area of tourism demanding in-depth analysis. This book explores health and wellness tourism from a range of perspectives including usage, heritage, management, technology, environmental and cultural features, and marketing.
Download or read book Human Resource Management for the Hospitality and Tourism Industries written by Dennis Nickson and published by Routledge. This book was released on 2007-02-19 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: An integrated look at HRM policies and practices in the tourism and hospitality industries A comprehensive contextualisation of the nature of the industries, the dynamics of service quality and the variety of HR policies and practices, including a realistic treatment of training, labour markets, employee relations and remuneration International examples showcase good practice in a variety of organisations, such as Prêt a Manger, Marriott and South West Airlines, as well as a number of examples of good practice in SMEs
Download or read book The HR Scorecard written by Brian E. Becker and published by Harvard Business Press. This book was released on 2001-04-11 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: Three experts in Human Resources introduce a measurement system that convincingly showcases how HR impacts business performance. Drawing from the authors' ongoing study of nearly 3,000 firms, this book describes a seven-step process for embedding HR systems within the firm's overall strategy--what the authors describe as an HR Scorecard--and measuring its activities in terms that line managers and CEOs will find compelling. Analyzing how each element of the HR system can be designed to enhance firm performance and maximize the overall quality of human capital, this important book heralds the emergence of HR as a strategic powerhouse in today's organizations.
Download or read book The Longing in Me written by Sheila Walsh and published by Thomas Nelson. This book was released on 2016-04-05 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do your desires have you going around in circles? You may be looking for fulfillment in all the wrong places. You vowed you’d never repeat the same mistakes—yet you find yourself right where you started. What is it that keeps drawing you back into the same old traps? The fact is, your longings are built from the blueprint of your needs: for protection, for love, for God. And those needs aren’t going anywhere. Sheila speaks candidly about the trials in her life, including the heartache of her first marriage, and intertwines her story with the biblical saga of King David. As both Sheila’s and David’s stories make clear, some cravings are misguided, but they all stem from the same hunger—and they will haunt you until that hunger gets satisfied properly. If you keep reaching out to the wrong people at the wrong times in your own life, The Longing in Me will help you understand that your cravings are not the problem. It’s where they lead you that makes all the difference.
Download or read book The Workforce Scorecard written by Mark A. Huselid and published by Harvard Business Review Press. This book was released on 2005-03-15 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a marketplace fueled by intangible assets, anything less than optimal workforce success can threaten a firm's survival. Yet, in most organizations, employee performance is both poorly managed and underutilized. The Workforce Scorecard argues that current management and human resources practices hinder employees' ability to contribute to strategic goals. To maximize the power of their workforce, organizations must meet three challenges: view their workforce in terms of contribution rather than cost; replace benchmarking metrics with measures that differentiate levels of strategic impact; and make line managers and HR professionals jointly responsible for executing workforce initiatives. Building on the proven model outlined in their best-selling book The HR Scorecard, Mark Huselid, Brian Becker, and co-author Richard Beatty show how to create a Workforce Scorecard that identifies and measures the behaviors, competencies, mind-set, and culture required for workforce success and reveals how each dimension impacts the bottom line. Practical and timely, The Workforce Scorecard offers crucial lessons for leveraging human capital to achieve strategic success.
Download or read book South Western France from the Loire and the Rhone to the Spanish Frontier Handbook for Travellers written by Karl Baedeker and published by Home Farm Books. This book was released on 2009-12 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many of the earliest books, particularly those dating back to the 1900s and before, are now extremely scarce and increasingly expensive. We are republishing these classic works in affordable, high quality, modern editions, using the original text and artwork.
Download or read book Manpower Problems in the Hotel and Catering Industry written by Gerald Mars and published by Gower Publishing Company. This book was released on 1979 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book HRM in Tourism and Hospitality written by Darren Lee-Ross and published by Weidenfeld & Nicolson. This book was released on 1999 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text examines human resource issues in the small to medium business sector of tourism and hospitality. Issues covered range from motivation to flexible working, and from absenteeism to the use of IT.
Download or read book Paddy Bogside written by Paddy Doherty and published by Mercier Press. This book was released on 2001 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: A carpenter and builder by trade, Paddy Doherty was strongly active in the Civil Rights agitation of the late 1960s and early 1970s and was on occasion a victim of police brutality. A radical and trade unionist, this is his story as he gives an account of his life in the city of Derry.
Download or read book A Nation of Realtors written by Jeffrey M. Hornstein and published by Duke University Press Books. This book was released on 2005-05-11 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: How is it that in the twentieth century virtually all Americans came to think of themselves as “middle class”? In this cultural history of real estate brokerage, Jeffrey M. Hornstein argues that the rise of the Realtors as dealers in both domestic space and the ideology of home ownership provides tremendous insight into this critical question. At the dawn of the twentieth century, a group of prominent real estate brokers attempted to transform their occupation into a profession. Drawing on traditional notions of the learned professions, they developed a new identity—the professional entrepreneur—and a brand name, “Realtor.” The Realtors worked doggedly to make home ownership a central element of what became known as the “American dream.” Hornstein analyzes the internal evolution of the occupation, particularly the gender dynamics culminating in the rise of women brokers to predominance after the Second World War. At the same time, he examines the ways organized real estate brokers influenced American housing policy throughout the century. Hornstein draws on trade journals, government documents on housing policy, material from the archives of the National Association of Realtors and local real estate boards, demographic data, and fictional accounts of real estate agents. He chronicles the early efforts of real estate brokers to establish their profession by creating local and national boards, business practices, ethical codes, and educational programs and by working to influence laws from local zoning ordinances to national housing policy. A rich and original work of American history, A Nation of Realtors® illuminates class, gender, and business through a look at the development of a profession and its enormously successful effort to make the owner-occupied, single-family home a key element of twentieth-century American identity.
Download or read book Report on Procurement written by United States. Department of Defense. Advisory Committee on Fiscal Organization and Procedures and published by . This book was released on 1954 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Communiquer en anglais dans l h tellerie et la restauration written by Francy Brethenoux-Seguin and published by De Boeck Superieur. This book was released on 2007-11-06 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vous êtes étudiant ou professionnel de l'hôtellerie et de la restauration et vous avez des difficultés à communiquer avec les clients anglophones. Vous avez besoin d'acquérir une meillieure maîtrise de la langue : cette méthode est pour vous! Ce manuel est construit de façon à travailler seul ou accompagné, au fil d'une progression thématique et grammaticale : accueillez un client à l'hôtel ou au restaurant, prenez sa réservation ou sa commande, présentez lui sa chambre, servez-le au bar ou à table, cuisinez une recette, etc. Il comprend : Une méthode d'apprentissage deux lexiques un CD audio L'ouvrage et son CD audio inclus vous permettrons de progresser efficacement à partir des bases essentielles de la langue et d'être ainsi parfaitement opérationnel dans votre métier.
Download or read book Communiquer en anglais dans l h tellerie et la restauration written by Francy Brethenoux-Seguin and published by De Boeck Supérieur. This book was released on 2006 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vous êtes étudiant ou professionnel de l'hôtellerie et de la restauration et vous avez des difficultés à communiquer avec les clients anglophones. Vous avez besoin d'acquérir une meilleure maîtrise de la langue : cette méthode est pour vous ! Ce manuel est construit de façon à travailler seul ou accompagné, au fil d'une progression thématique et grammaticale : accueillez un client à l'hôtel ou au restaurant, prenez sa réservation ou sa commande, présentez-lui sa chambre, servez-le au bar ou à table, cuisinez une recette, etc. Accompagné d'un CD audio, cet ouvrage vous permettra de progresser efficacement à partir des bases essentielles de la langue et d'être ainsi parfaitement opérationnel dans votre métier.
