Download or read book Connecting with Clients written by Paul Cowan and published by Harriman House Limited. This book was released on 2021-03-30 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: CLIENT RELATIONSHIPS Finding some clients difficult to understand? Confused when they say one thing but mean another? Need better, more useful feedback? Sometimes feel on the back-foot? Have trouble managing client expectations? Wonder why they seem impossible to please? Concerned about being blind-sided by unexpected client loss? THIS BOOK IS YOUR LIFELINE Connecting with Clients contains new ideas derived from the world’s leading relationship experts Insights from over 500,000 pieces of client feedback worldwide With tips and guidance from an adman, organisational change agent, couples’ counsellor and co-founder of The Client Relationship Consultancy Dip into short chapters and discover a valuable insight on every page REJUVENATE YOUR CLIENT RELATIONSHIPS With the help of this book, you will be able to: Evaluate your client relationships and diagnose issues Recognise your part in a problem Obtain useful and clear feedback Understand, relate to and communicate with your clients Manage yourself and your team members Get the best from your clients so that they get the best from you CONNECTING WITH CLIENTS WILL SAVE YOU TIME, EFFORT AND MONEY AND MAKE LIFE MORE ENJOYABLE.

Download or read book The Social Construction of Knowledge in Mission Critical Environments written by Theodoros Katerinakis and published by Springer. This book was released on 2018-06-27 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume analyzes real in-flight communications to explain the dynamics of knowledge construction. With the use of a grounded theory approach, real-life scenarios for in-depth interviews with aviation informants were developed and analyzed using discourse analysis. The study revealed aspects of tacit knowledge and expertise behavior that develop in mission-critical environments. Among the findings, the author discovered: • Silence is an interactional element and a substantial contributing factor to both completed flights and aviation incidents/accidents • Hesitation is an early reaction when situational awareness is lacking • The aviation sub-cultures contain several distinct micro-cultures which affect professional responsibility and decision making in micro-environments • Human errors should be acknowledged, discussed and repaired by all actors of the flight model • Non-verbal communication in institutional settings and mediated environments is instrumental to safe and efficient operations The results suggest fruitful applications of theory to explore how knowledge is generated in highly structured, high-risk organizational environments, such as hospitals, nuclear plants, battlefields and crisis and disaster locations. Katerinakis explains the emergent knowledge elements in communication command with messages “spoken-heard-understood-applied," from multiple stakeholders... The interplay of theory and real-flight examples, with key interlocutors, creates a valuable narrative both for the expert reader and the lay-person interested in the insights of hospitals, nuclear plants, battlefields, safety and rescue systems, and crisis and disaster locations. Ilias Panagopoulos, PhD Command Fighter Pilot, Col (Ret) Senior Trainer, Joint Aviation Authorities (JAA) Training Organisation Safety Manager, NATO Airlift Management Programme In this path-breaking work, Theodore Katerinakis brings the study of human communication to the airplane cockpit as a knowledge environment. Toward that end, drawing on his own experience with the Air Force and Aviation Authorities and interviews with flight controllers and scores of pilots, Katerinakis both builds on moves beyond human factors research and ecological psychology... It is a work of theoretical value across disciplines and organizational settings and of practical importance as well. His lively narrative adds to translational research by translating knowledge or evidence into action in mission-critical systems. Douglas V. Porpora, PhD Professor of Sociology & Director Communication, Culture and Media Drexel University

Download or read book How to Land a Plane written by Mark Vanhoenacker and published by The Experiment. This book was released on 2019-04-30 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take a seat—the captain’s seat, that is—and relax. You’re about to land a Boeing 747. “Brilliant.” —The Sunday Times A Daily Mail and Spectator Best Book of the Year A Points Guy Best Book of the Year The mystery of flight is magical; the reality even more so—from the physics that keeps a 450-ton vehicle aloft, to the symphony of technology and teamwork that safely sets it down again. Take it from Mark Vanhoenacker—British Airways pilot, international bestselling author, and your new flight instructor. This is How to Land a Plane. Vanhoenacker covers every step—from approach to touchdown— with precision, wit, and infectious enthusiasm. Aided by dozens of illustrations, you’ll learn all the tools and rules of his craft: altimeters, glidepaths, alignment, and more. Before you know it, you’ll be on the ground, exiting the aircraft with a whole new appreciation for the art and science of flying. “A good choice for anyone who's fantasized about suddenly having to get an aircraft safely down on the ground . . . walks you through some of the basics of flight and landing, from how to recognize a cluster of instruments known as the ‘six pack’ to knowing what purpose the PAPI lights near the runway serve.” —Popular Science “A work of humorous and outright poetic travel geekery.” —National Geographic Traveler

Download or read book Human Factors for Civil Flight Deck Design written by Don Harris and published by Taylor & Francis. This book was released on 2017-03-02 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human error is now the main cause of aircraft accidents. However, in many cases the pilot simply falls into a trap that has been left for him/her by the poor design of the flight deck. This book addresses the human factors issues pertinent to the design of modern flight decks. Comprising of invited chapters from internationally recognised experts in human factors and flight deck design, contributions span the world of industry, government research establishments and academia. The book brings together the practical experience of professionals across the human factors and flight deck design disciplines to provide a single, all-encompassing volume. Divided into two main parts, part one of the book examines: the benefits of human engineering; flight deck design process; head down display design; head-up display design; auditory warning systems; flight control systems, control inceptors and aircraft handling qualities; flight deck automation; and human-computer interaction on the flight deck and anthropometrics for flight deck design. Part two is concerned with flight deck evaluation - the human factors evaluation of flight decks; human factors in flight test and the regulatory viewpoint Of interest to all human factors professionals operating in high technology, high-risk dynamic industries as well as those engaged directly in aerospace activities, the book will also be of key importance to engineers with an interest in human factors for flight deck design, academics and third year and post-graduate human factors/ergonomics and psychology students.

Download or read book Toolkit for Turbulence written by Graham Winter and published by John Wiley & Sons. This book was released on 2023-12-18 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Don’t just survive adversity: turn it to your advantage To succeed as a high-performing leader today, you need to know how to navigate extreme change and uncertainty. Toolkit for Turbulence unpacks the mindset and methods used by top leaders and teams to assess, adapt, and respond to unforeseen challenges and ambiguity. With this book, you’ll learn how to seize the unexpected as an opportunity to develop your leadership capabilities and build a more adaptive team. From visual models to guided frameworks, Toolkit for Turbulence shares easy-to-implement core tools that you can use to construct your own leadership solutions — solutions that suit the unique needs of your team, your enterprise, and your community. Authors Graham Winter and Martin Bean CBE share timely advice and practical strategies, together with compelling, real-world stories from prominent executive leaders across a variety of industries. In Toolkit for Turbulence, you’ll discover how top leaders succeed even in times of crisis. Backed by performance psychology, the tools in this book will show you how to build the flexibility and resilience your team needs to thrive in a volatile, unpredictable world. In Toolkit for Turbulence, you’ll learn how to: Be an advantage leader: a leader who welcomes disruption, grasps opportunities to adapt, and builds teams and cultures capable of turning adversity into advantage Use learning loops and training canvases to guide your team in responding effectively and continuously to challenges Recognise and embrace nonlinear challenges, which require leaders and teams to adopt new ways of thinking and working Be responsive and proactive (rather than reactive and defensive) and recalibrate when things don’t go as expected Develop a resilient, adaptive leadership mindset, training your mind and transforming the way you think and behave With Toolkit for Turbulence, executives and leaders at all levels can build their strategies for weathering today’s only certainty: uncertainty. Its crucial insights into how to pivot dynamically and successfully will prepare you to navigate the unexpected with your organisation and your team — every day, in real life and real time.

Download or read book Human Performance in General Aviation written by David O'Hare and published by Routledge. This book was released on 2017-03-02 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first available edited collection of chapters on human performance in general aviation. Each chapter has been written by someone with knowledge of both the research literature and the operational background of general aviation. Chapters are designed to survey the current state of knowledge in areas critical to general aviation and to spell out both the operational implications of this knowledge and the directions needed for future research. Topics covered include strategies for flight instruction; the development of computer-based training; stress and decision making; skill development; the involvement of general aviation pilots in incidents and accidents; human factors implications of GPS use and the future of aircraft design and development in general aviation. The book provides an authoritative outline of currently applicable human factors knowledge for general aviation and a valuable guide to future developments. It features a foreword by Dr Stan Roscoe.

Download or read book Approach written by and published by . This book was released on 1989 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: The naval aviation safety review.

Download or read book Fearless Leadership Second Edition written by Carey Lohrenz and published by Greenleaf Book Group. This book was released on 2014-10-07 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 Amazon Bestseller in Leadership Wall Street Journal Bestseller An F-14 fighter pilot’s top lessons for leading fearlessly—and bringing a team to peak performance As an aviation pioneer, Carey D. Lohrenz learned what fearless leadership means in some of the most demanding and extreme environments imaginable: the cockpit of an F-14 and the flight deck of an aircraft carrier. Here, her teams had to perform at their peak—or lives were on the line. Faltering leadership was simply unacceptable. Through these experiences, Lohrenz identified a fundamental truth: high-performing teams require fearless leaders. Since leaving the Navy, she’s translated that lesson into a new field, helping top business leaders, from Fortune 500 executives to middle managers, supercharge performance in today’s competitive business environments. In Fearless Leadership, Lohrenz walks you through the three fundamentals of real fearlessness—courage, tenacity, and integrity—and then reveals fearless leadership in action, offering advice on how to set a bold vision, bring the team together (as wingmen, not Top Gun mavericks), execute effectively, and stay resilient through hard times. Whether you’re stepping into your first leadership role or looking to get out of a longstanding rut, Fearless Leadership will act like your afterburner—rocketing you to ever-higher levels of performance.

Download or read book The Mobility Forum written by and published by . This book was released on 2000 with total page 492 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Falling written by T. J. Newman and published by Simon and Schuster. This book was released on 2021-07-06 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 NATIONAL BESTSELLER * NEW YORK TIMES BESTSELLER “Terrifying…buckle up for a chilling summer read.” —People (Best Books of the Week) “The perfect thriller! A must-read.” —Gillian Flynn “Stunning and relentless. This is Jaws at 35,000 feet.” —Don Winslow You just boarded a flight to New York. There are one hundred and forty-three other passengers onboard. What you don’t know is that thirty minutes before the flight your pilot’s family was kidnapped. For his family to live, everyone on your plane must die. The only way the family will survive is if the pilot follows his orders and crashes the plane. Enjoy the flight.

Download or read book English in Global Aviation written by Eric Friginal and published by Bloomsbury Publishing. This book was released on 2019-11-14 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Taking readers step-by-step through the major issues surrounding the use of English in the global aviation industry, this book provides a clear introduction to turning research into practice in the field of English for Specific Purposes (ESP), specifically Aviation English, and a valuable case study of applied linguistics in action. With both cutting-edge research and evidence-based practice, the critical role of English in aviation is explored across a variety of contexts, including the national and global policies impacting training and language assessment for pilots, air-traffic controllers, ground staff, and students. English in Global Aviation teaches readers how to apply linguistic research to real world, practical settings. The book uses a range of corpus-based findings and related research to provide an effective analysis of the language needs of the aviation industry and an extended look at linguistic principles in action. Readers are presented with case studies, transcriptions, radiotelephony, and a clear breakdown of the common vocabulary and phrasal patterns of aviation discourse. Students and teachers of both linguistics and aviation will discover the requirements and challenges of successful intercultural communication in this industry, as well as insights into how to teach, develop, and assess aviation English language courses.

Download or read book Handbook of Applied Cognition written by Francis T. Durso and published by John Wiley & Sons. This book was released on 2007-02-06 with total page 918 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by a team of leading international researchers under the guidance of Frank Durso, the second edition of the Handbook of Applied Cognition brings together the latest research into this challenging and important field, and is presented across thirty stimulating and accessible chapters. Stewarded by experiences editors from around the globe, the handbook has been fully updated with eleven new chapters covering materials that focus on the topics critical to understanding human mental functions in complex environments. It is an essential single-source reference for researchers, cognitive engineers and applied cognitive psychologists, as well as advanced students in the flourishing field of applied cognition.

Download or read book Distributed Cognition and Reality written by Katherine L. Plant and published by CRC Press. This book was released on 2016-11-30 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Distributed Cognition and Reality puts theory into practice, as the first book to show how to apply the Perceptual Cycle Model in aviation decision making. Based on case studies, critical incident interviews and live observations in cockpits, the authors develop a new way to understand how pilots and crews make decisions. This book will be useful for practitioners involved in accident and incident investigations and decision-making training, researchers and students within the disciplines of Aviation, Human Factors, Ergonomics, Engineering, Computer Science, and Psychology. Dr Katherine L Plant is a New Frontiers Fellow in Human Factors Engineering at the University of Southampton in the UK. In 2014 she was awarded the Honourable Company of Air Pilots Prize for Aviation Safety Research. Professor Neville A Stanton holds the Chair in Human Factors Engineering at the University of Southampton in the UK. In 2007 The Royal Aeronautical Society awarded him the Hodgson Medal for his work on flight-deck safety.

Download or read book Greening the Boardroom written by Grant Ledgerwood and published by Routledge. This book was released on 2017-09-20 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: On a world scale, the implicit deal between corporation and community is undergoing a revolution in the period 1990–2000. For the first time, corporate boardrooms are having to confront the environmental challenge not as a peripheral issue around "public relations", but as a core issue of credibility with its customers. As trust in big business has declined, consumer willingness to alter buying behaviour to register disapproval has accelerated. As a result, boardrooms in the largest companies are having to redraw their strategic procedures regarding the environment. This book aims to advance the general understanding of corporate environmental governance as an issue capable of separate and detailed analysis. It aims to provide not an overview, but a series of test cores into the generally unexamined issues surrounding the changing ethos of corporate action and environmental investment. To date, the "business and environment" strategic conversation has reached only a minute proportion of a global audience. Over the next twenty years, this dialogue will transform business into the 21st century. Moreover, it will become internalised into a way of working within Corporate Culture. Greening the Boardroom explores through case studies and surveys some of the changes in this process, in Europe as well as in Asia and North America. Suitable for readers in general management, business, government and academia, this book is an important contribution to the corporate environmental debate by the author of The Environmental Audit and Business Strategy: A Total Quality Approach.

Download or read book The A320 Study Guide V 2 written by T. Oakdon and published by The A320 Study Guide. This book was released on 2022-11-23 with total page 293 pages. Available in PDF, EPUB and Kindle. Book excerpt: The A320 Study Guide features over 300 pages of information on all of the aircraft technical systems, including failures, limitations and question & answers. It also features a new Procedures guide highlighting some of the day to day procedures such as takeoff, climb and cruise, and also some abnormal procedures that pilots may come across such as Rejected takeoff and engine failure. There is also information on Failure Management, Winter Operations, CEO / NEO Differences and lots more! This book is a great study aid for current airline pilots, as well as those in training or who have an interest in the A320. Your current airline documents must remain your primary source of information, however we hope that this book simplifies everything you need to know about the A320! Chapters Include: General Limitations Air Conditioning / Ventilation / Pressurisation Electrical Fire Protection Flight Controls Fuel Hydraulics Ice & Rain Landing Gear Lights Navigation Oxygen Pneumatic APU Powerplant Winter Operations Failure Management ECAM Warnings / Cautions Memory Items Performance CEO / NEO Differences Auto Flap Retract Tropopause and Atmosphere Performance / Idle Factor Navigation Accuracy Efficient Flying Performance Based Navigation Standard Takeoff Technique Auto Flap / Alpha Lock Rejected Takeoff Emergency Evacuation Climb Cruise Descent Preparation Descent Approach ILS Approach RNAV Approach Circling Approach Visual Approach Go Around / Baulked Landing Windshear PFD / ND Indications Flight Mode Annunciator Modes

Download or read book Cyclic and Collective written by Shawn Coyle and published by Lulu.com. This book was released on 2009 with total page 538 pages. Available in PDF, EPUB and Kindle. Book excerpt: Possibly the most complete book written to date on helicopters and helicopter flying. Covers subjects not covered by other manuals such as turbine engines, performance, flight manuals, automatic flight controls, legal aspects, introductory stability and control and multi-engine helicopters.

Download or read book Time in Africa written by David Price and published by FriesenPress. This book was released on 2023-07-21 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: Time in Africa: Flying and Fun from 1963 to 1983 covers 20 amazing years of David Price’s life as a pilot, working primarily in Africa. Although filled with personal adventures and humorous anecdotes, Time in Africa is much more than an autobiography. It is also an amazing glimpse of a time in aviation before computerized flight controls and when some older planes were still made of plywood and canvas. Having flown planes such as a DC3, Dove, Comet 4, Viscount, B737 and B707, the author shares stories of near disaster, having to make mechanical repairs and adjustments while flying—including once with a fire ax, and landing and taking off in the desert without a runway. Adding further interest to these stories is the setting: Libya, Kenya, Tanzania, Uganda, Cameroon, Zambia, Guinea, and Nigeria in their early days of independence post colonization. A natural storyteller, David portrays what life was like in Africa—both for the privileged Whites and the native Blacks—along with providing insight into the politics and attitudes of the time. From starting an airplane with car batteries strapped to a baggage trolley to having to put out a charcoal fire started in the aisle of a plane to brew a cup of tea, it is clear that there were few dull moments during David’s time as a pilot in Africa. It is also evident that he enjoyed every minute there, as will his readers as he takes them back to an amazing place in an interesting time.