Download or read book Client Satisfaction with English Language Centre Service written by John Walker and published by . This book was released on 2003 with total page 9 pages. Available in PDF, EPUB and Kindle. Book excerpt: The TESOL (teaching of English to speakers of other languages) sector in New Zealand is rapidly developing into a major educational service industry. Despite their growing national importance, little is known about the performance of the English language centres (ELCs) that constitute the industry. This study investigated levels of client satisfaction with New Zealand ELC service at a national level. The research took a services management approach, using a multilingual questionnaire covering nine dimensions of ELC service. The findings indicated that, overall, clients registered mere satisfaction with the service provided. Statistical analysis identified significant differences between levels of client satisfaction in terms of client age and nationality and between ELCs of different type and size. While service provider personal attributes were positively rated by respondents, these did not play a major role as predictors of client satisfaction or the willingness to recommend an ELC. (Contains 13 tables and 2 figures.).

Download or read book English Language Centre Service Climate and Client Satisfaction written by John Walker and published by . This book was released on 2003 with total page 471 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Service Satisfaction and Climate written by John Walker and published by BRILL. This book was released on 2010 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large numbers of professionals and serving millions of clients, it is an under-researched field and one that is under-represented in the management/business literature. This omission is particularly noticeable, given that ELT has its own particular themes, problems, and issues. For instance, ELT is an educational service, yet exists within a commercial context. Its clients are from different cultural and linguistic backgrounds. In many ELT contexts, the cultural and linguistic backgrounds of the service providers are different from those of the clients. Thus, the service provision has a strong cross-cultural dimension. Yet the ELT sector is largely missing from the educational and the management literature. This book seeks to fill the gap through discussion of ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.

Download or read book Service Satisfaction and Climate Perspectives on Management in English Language Teaching written by John Walker and published by BRILL. This book was released on 2010-10-06 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large numbers of professionals and serving millions of clients, it is an under-researched field and one that is under-represented in the management/business literature. This omission is particularly noticeable, given that ELT has its own particular themes, problems, and issues. For instance, ELT is an educational service, yet exists within a commercial context. Its clients are from different cultural and linguistic backgrounds. In many ELT contexts, the cultural and linguistic backgrounds of the service providers are different from those of the clients. Thus, the service provision has a strong cross-cultural dimension. Yet the ELT sector is largely missing from the educational and the management literature. This book seeks to fill the gap through discussion of ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.

Download or read book From Teacher to Manager written by Ronald V. White and published by Cambridge University Press. This book was released on 2008-10-02 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a handbook for managers of language teaching organizations such as Directors and Assistant Directors of Studies, Academic Directors, and School Owners, including those moving into a management role from teaching or administration. It provides an introduction to key concepts required by managers of language teaching organizations, covering topics from strategic and operational financial management, sales and marketing and customer service through to academic and human resource management. This book is also suitable for candidates undertaking the Cambridge ESOL International Diploma in Language Teaching Management (IDLTM).

Download or read book Language Program Leadership in a Changing World An Ecological Model written by Martha Pennington and published by BRILL. This book was released on 2010-06-21 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: Language Program Leadership in a Changing World: An Ecological Model presents a comprehensive view of management and leadership in language programs as situated in a complex, globalized context with rapidly changing characteristics. The language program is described as an extensive ecology made up of many different types of interacting parts, which leaders of these programs must manage and balance with strong attention to context and to the future. The discussion emphasizes the complexity of the job of leading a language program and the many types of roles the leadership must fill in monitoring the program and its context for continuity and change and leading with an eye the future. The focus is on college and university English language programs, with discussion of the place they occupy within academia and in relation to other types of language programs (e.g. foreign language and English composition). The book is both practical and theoretical, offering case studies and overviews of 'nuts and bolts' issues of administration such as financial, data, and people management, in addition to an original model that problematizes and theorizes the language program based on notions of ecology and frames, a review of research, and suggestions for further research.

Download or read book A Commercial English Language School in Ireland written by Eithne Murphy and published by . This book was released on 2006 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Client Satisfaction with Overseas Education Consulting Service written by Chidchanok Udomsat and published by . This book was released on 2006 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Language of Outsourced Call Centers written by Eric Friginal and published by John Benjamins Publishing. This book was released on 2009 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups of participants in outsourced call center transactions, e.g., gender of speakers, agents' experience and performance, and types of transactional tasks. The research design relies on a number of analytical approaches, including corpus linguistics and discourse analysis, and combines quantitative and qualitative examination of linguistic data in the investigation of the frequency distribution and functional characteristics of a range of lexico/syntactic features of outsourced call center discourse.

Download or read book The Routledge Handbook of English Language and Digital Humanities written by Svenja Adolphs and published by Routledge. This book was released on 2020-04-16 with total page 606 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Routledge Handbook of English Language and Digital Humanities serves as a reference point for key developments related to the ways in which the digital turn has shaped the study of the English language and of how the resulting methodological approaches have permeated other disciplines. It draws on modern linguistics and discourse analysis for its analytical methods and applies these approaches to the exploration and theorisation of issues within the humanities. Divided into three sections, this handbook covers: sources and corpora; analytical approaches; English language at the interface with other areas of research in the digital humanities. In covering these areas, more traditional approaches and methodologies in the humanities are recast and research challenges are re-framed through the lens of the digital. The essays in this volume highlight the opportunities for new questions to be asked and long-standing questions to be reconsidered when drawing on the digital in humanities research. This is a ground-breaking collection of essays offering incisive and essential reading for anyone with an interest in the English language and digital humanities.

Download or read book How to Help Cal Poly English Language Institute Enhance Student Satisfaction written by Wan-Ming Lin and published by . This book was released on 2013 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book 2007 BCSAP Outcomes and Client Satisfaction Survey Stream 3 written by and published by . This book was released on 2008 with total page 35 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Survey of Client Satisfaction 1987 written by Molly Laplaine and published by . This book was released on 1987 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Consumer Satisfaction in Medical Practice written by William Winston and published by Routledge. This book was released on 2013-08-21 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: Consumer Satisfaction in Medical Practice will equip physicians and other decision makers in health care with the necessary tools to meet the growing demand for customers’satisfaction in medical practices. Addressing the deliverance of accurate and affective medical services, this intelligent guide provides you with proven techniques in order to provide competitive prices, convenience, accessibility, and quality outcomes to customers. Consumer Satisfaction in Medical Practice turns the delivery of health care toward the patient. Each recommendation will enable you to provide long-term and cost-effective benefits for customers and your company. Exposing common myths about medical practice, this knowledgeable book offers you a patient’s perspective on the services they need and request to help you offer your customers the appropriate services. From Consumer Satisfaction in Medical Practice, you will be able to give customers the medical services they want with the help of proven methods and suggestions which include: remembering that office budgets, profits for practitioners, and financial strengths of progressive hospitals and physician service organizations exist to help offer better health services to customers creating a consumers’bill of rights that ensures patients that they are receiving the best possible care for their money, that every patient has a right to their own medical information, and that every patient has a right to express grievances sending out newsletters and announcements of staff changes and changes to office hours to improve physician services to patients incorporating consumer satisfaction in employee and physician performance evaluations and setting standards for consumer satisfaction measuring physician staff and employee satisfaction along with that of the patient and payer to improve provider conditions and consumer satisfaction increasing physician satisfaction by recognition through awards and an incentive system Featuring several charts, tables, and suggestion boxes, this guide contains effective steps that you can institute in order to offer excellent care to your customers. Consumer Satisfaction in Medical Practice allows you to expand and improve customer satisfaction for the benefit of your customers and your business.

Download or read book Code of Federal Regulations written by and published by . This book was released on 1982 with total page 728 pages. Available in PDF, EPUB and Kindle. Book excerpt: Special edition of the Federal Register, containing a codification of documents of general applicability and future effect ... with ancillaries.

Download or read book Measuring and Improving Patient Satisfaction written by Patrick J. Shelton and published by Jones & Bartlett Learning. This book was released on 2000 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.

Download or read book Linguistic Inquiry and Word Count written by James W. Pennebaker and published by Lawrence Erlbaum Assoc Incorporated. This book was released on 1999-04-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Language, whether spoken or written, is an important window into people's emotional and cognitive worlds. Text analysis of these narratives, focusing on specific words or classes of words, has been used in numerous research studies including studies of emotional, cognitive, structural, and process components of individuals' verbal and written language. It was in this research context that the LIWC program was developed. The program analyzes text files on a word-by-word basis, calculating percentage words that match each of several language dimensions. Its output is a text file that can be opened in any of a variety of applications, including word processors and spreadsheet programs. The program has 68 pre-set dimensions (output variables) including linguistic dimensions, word categories tapping psychological constructs, and personal concern categories, and can accommodate user-defined dimensions as well. Easy to install and use, this software offers researchers in social, personality, clinical, and applied psychology a valuable tool for quantifying the rich but often slippery data provided in the form of personal narratives. The software comes complete on one 31/2 diskette and runs on any Windows-based computer.