Download or read book Client Management Leadership Success written by Ray A Hargrove-Huttel and published by F.A. Davis. This book was released on 2008-11-10 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepares students to meet the challenges of setting priorities, delegating, and assigning nursing tasks and managing clients and nursing staff.

Download or read book Client Management Leadership Success written by and published by . This book was released on 2009 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Effective Client Management in Professional Services written by Jack Berkovi and published by Routledge. This book was released on 2016-04-29 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Model to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Index which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial structures and approaches to attract, develop and retain Clients. Characteristically, professional services firms tend to lag their consumer goods and service industry counterparts in overall commerciality. Only recently have they discovered the value of having a strong brand promise with the associated employee engagement. In many firms achievement of Client satisfaction is not a strategic objective; this may need to be reviewed. This book provides a comprehensive, pragmatic guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profile.

Download or read book Leadership Conversations written by Alan S. Berson and published by John Wiley & Sons. This book was released on 2013-01-04 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conversation techniques and tools that can help strong managers become great leaders Often the very same skills and traits that enable rising stars to achieve success "tenacity, aggressiveness, self-confidence" become liabilities when promoted into a leadership track. While managers' conversations are generally transactional and centered on the task at hand, leaders must focus on people, asking great questions and aligning them with the vision for the future. Leadership mindsets and skills can be developed, and Leadership Conversations provides practical guidance for connecting with others in ways that transform each interaction into an opportunity for organizational and personal growth. Identifies four types of conversation every leader must master: building relationships, making decisions, taking action, and developing others Provides an action plan for boosting your personal leadership potential, as well for developing leadership skills in others Draws on the authors' rich experience coaching and working with leaders at a wide range of organizations, including NASA, the U.S. Navy, intelligence agencies, Boeing, Gillette, Bausch & Lomb, and Georgetown University Leadership Conversations is required reading for both high-potential managers looking to make it to the next level and leaders looking to develop their people.

Download or read book Studyguide for Client Management and Leadership Success written by Cram101 Textbook Reviews and published by Cram101. This book was released on 2013-04 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Never HIGHLIGHT a Book Again! Virtually all of the testable terms, concepts, persons, places, and events from the textbook are included. Cram101 Just the FACTS101 studyguides give all of the outlines, highlights, notes, and quizzes for your textbook with optional online comprehensive practice tests. Only Cram101 is Textbook Specific. Accompanys: 9780803620438 .

Download or read book Studyguide for Client Management and Leadership Success written by Cram101 Textbook Reviews and published by Cram101. This book was released on 2013-05 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Never HIGHLIGHT a Book Again Includes all testable terms, concepts, persons, places, and events. Cram101 Just the FACTS101 studyguides gives all of the outlines, highlights, and quizzes for your textbook with optional online comprehensive practice tests. Only Cram101 is Textbook Specific. Accompanies: 9780872893795. This item is printed on demand.

Download or read book Customer Success written by Nick Mehta and published by John Wiley & Sons. This book was released on 2016-02-29 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.

Download or read book Leadership Principles for Project Success written by Thomas Juli and published by CRC Press. This book was released on 2010-08-25 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about project success and the secret to achieving this success, effective project leadership. Filled with samples, templates, and guidelines, it covers the five principles of effective project leadership: building vision, nurturing collaboration, promoting performance, cultivating learning, and ensuring results. Using nontechnical language, this practical guide explains how to integrate these principles into daily work to help you effectively set up, manage, and align your projects for success.

Download or read book Management Mess to Leadership Success written by Scott Jeffrey Miller and published by Mango Media Inc.. This book was released on 2019-06-18 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take The 7 Habits of Highly Effective People to an Entirely New Level Your Leadership Skills Are About to Change. Millions have read the all-time global best seller The 7 Habits of Highly Effective People by Stephen R. Covey. Both leaders and individuals have been inspired and transformed by its universal principles of effectiveness, including Scott Jeffrey Miller. Miller, a student and personal friend of Stephen R. Covey, is now the new millennial voice of FranklinCovey leadership. Scott Jeffrey Miller knows what it’s like to fail. He was demoted from his first leadership position after only three weeks―and that’s just one of several messy management experiences on his two-decade journey to leadership success. Scott’s not alone. Everyone fails. But something sets Scott apart: his transparency and willingness to openly share his story in a way that is forthright, relatable and applicable. Thirty leadership challenges you can apply now. In Miller’s Management Mess to Leadership Success you’ll find 30 leadership challenges that can, when applied, change the way you manage yourself, lead others, and produce results. The wisdom in Scott’s book was learned through hard knocks and was honed by Stephen R. Covey and the FranklinCovey team through years of research and corporate training experience. Illustrated with Scott’s real-life experiences, these challenges will teach you how to: • Lead difficult conversations and celebrate success • Inspire trust, actively listen, and challenge paradigms • Put the right people in the right roles • Create a clear and actionable vision for your team • Accomplish your organization’s Wildly Important Goals® • Get the right results―in the right way • Become the leader you would follow Fans of The 7 Habits of Highly Effective People who have read and liked Radical Candor, Dare to Lead, and Mastering Leadership will love Scott Miller’s Management Mess to Leadership Success: 30 Leadership Challenges to Be The Leader You Would Follow.

Download or read book Everyone Deserves a Great Manager written by Scott Jeffrey Miller and published by Simon & Schuster. This book was released on 2019-10-08 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: ***A WALL STREET JOURNAL BESTSELLER*** From the organizational experts at FranklinCovey, an essential guide to becoming the great manager every team deserves. A practical must-read, FranklinCovey’s Everyone Deserves a Great Manager is the essential guide for the millions of people all over the world making the challenging and rewarding leap to manager. Based on nearly a decade of research on what makes managers successful—and includes new ways of thinking, tips and techniques—this volume has been field-tested with hundreds of thousands of managers all over the world. Organized under four main roles every manager is expected to fill, Everyone Deserves a Great Manager focuses on how to lead yourself, people, teams, and change. Readers can start anywhere and go everywhere with this guide—depending on their current problem or time constraint. They can pick up a helpful tip in ten minutes or glean an entire skillset with deeper reading. The goal is for the busy manager to know what to do and how to do it without interrupting their regular workflow. Each role highlights the current, authentic problems managers face and briefly explores the limiting mindsets or common mistakes that led to those problems. With skill-based chapters that cover managerial skills like one-on-ones, giving feedback, delegating, hiring, building team culture, and leading remote teams, the book also includes more than thirty unique tools, such as a prep worksheets and a list of behavioral questions for your next interview. An approachable, engaging style using real-world stories, Everyone Deserves a Great Manager provides the blueprint for becoming the great manager every team deserves.

Download or read book The Future of Leadership Development written by Susan Elaine Murphy and published by Psychology Press. This book was released on 2003-09-12 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership in today's organizations is a tough business. Organizational leaders face a number of challenges as their jobs, and the world around them, become increasingly complex. Trends, such as organizational "delayering," rapid technological advances, and increased employee empowerment require that leaders adapt their techniques and styles of leadership to meet these new challenges. Consequently, there has been an explosion of interest in leadership in recent years as researchers and management educators struggle to understand the process of leadership development, how it operates, and what characteristics make effective leaders. Born of these questions, the 11th Annual Kravis-de Roulet Leadership Conference at Claremont McKenna College brought together an impressive slate of scholars whose theories, research, and cutting-edge techniques are now gathered together in this impressive volume. Each chapter asks and answers questions about the current state of the field while providing future direction for research to help bridge the gap between leadership researchers and leadership development practitioners. Notable topics include chapters on "e-leadership" and leadership within the "virtual" organization, exploring 360-degree feedback, the importance of "social capital," and a comprehensive analysis of the well-researched theory of Leader Member Exchange.

Download or read book It s the Manager written by Jim Clifton and published by Gallup Press. This book was released on 2019-05-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who will lead your workforce during rapid change? Gallup research reveals: It’s the manager. While the world’s workplace has been going through historic change, the practice of management has been stuck in time for decades. The new workforce — especially younger generations — wants their work to have deep mission and purpose. They don’t want old-style command-and-control bosses. They want coaches who inspire them, communicate with them frequently and develop their strengths. Who is the most important person in your organization to lead your teams through these changes? Decades of global Gallup research reveal: It’s your managers. They are the ones who make or break your organization’s success. Packed with 52 discoveries from Gallup’s largest study of the future of work, It’s the Manager shows leaders and managers how to adapt their organizations to rapid change — from new workplace demands to the challenges of managing remote employees, the rise of artificial intelligence, gig workers, and attracting and keeping today’s best employees. Great managers maximize the potential of every team member and drive your organization’s growth. And they give every one of your employees what they want most: a great job and a great life. This is the future of work. It’s the Manager includes a unique code to take the CliftonStrengths assessment, which reveals your top five strengths, as well as supplemental content available on Gallup’s online workplace platform.

Download or read book Program Management Leadership written by Mark C. Bojeun and published by CRC Press. This book was released on 2013-12-11 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is not another how-to guide for program managers or another reiteration of the Project Management Institute’s standards for program management. Instead, Program Management Leadership: Creating Successful Team Dynamics examines various leadership approaches and illustrates the value of effective leadership styles in Program Management for achieving program and project success. Identifying critical success factors specific to program management, the book focuses on effective leadership styles and the power of teamwork in exceeding expectations. It starts by examining various leadership styles and traits—providing helpful insights on the tough choices leaders are often forced to make. It describes effective methods to help leaders work with stakeholders and team members to set visions and objectives so that program goals are achieved with greater frequency. Next, the book further examines teams and explains how to bring people from various experience levels, geographic diversity, and cultural backgrounds together setting aside their own personal objectives and instead working towards a common goal and vision. Presenting recent research on leadership, it highlights the situational factors that leaders face and offers approaches enabling leaders to modify their style from one based on personal choice to one that can adapt to overcome the challenges that will arise. From there, the book describes how to build and maintain a High Performing Team (HPT). It also describes how to instill a competitive spirit and culture of cooperation and mutual respect in your team to make sure your team remains focused on the right things. This book is an ideal resource for anyone who understands the value of the tools provided by PMI® and is searching for the factors that separate good program and project managers from truly great ones. If you are focused on self-actualization and continuous improvement, then this is the book that can help drive your program initiatives to the highest possible standards.

Download or read book How Great Leaders Get Great Results written by John Baldoni and published by McGraw Hill Professional. This book was released on 2005-12-26 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you tell a true leader from one who just talks a good game? It's a true leader who makes his or her vision a reality--achieving great results that bring the highest levels of success. In How Great Leaders Get Great Results, top leadership and management consultant John Baldoni explains how anyone from a first-time manager to a CEO can become a great leader by creating a strong, results-driven organization. He blends key management principles with leadership stories to demonstrate how you can bring your people together, gain their trust, increase their enthusiasm, and motivate them to adopt your company's goals as their own. Baldoni profiles several renowned, results-oriented business leaders, revealing the proven execution strategies they use to consistently get their people to perform to their fullest. He identifies seven key steps--Vision, Alignment, Execution, Risk, Discipline, Courage, and Results--that top leaders such as Anne Mulcahy, John McCain, Steve Jobs, Meg Whitman, and Steven Spielberg take to get the results they want. Their stories are paired with a concrete plan of action that helps you cultivate a results-driven culture--no matter your type of business. Baldoni shows you how to: Communicate with your people in ways that make things happen Enlist support for your ideas and overcome resistance Instill a sense of accountability in all teams and departments Encourage risk-taking and push innovation Achieve desirable, sustainable results--and deal with unintended, unwelcome results Teach your own results-driven story Whether your goals are increased sales, improved customer service, enhanced quality, faster productivity, or any other criteria for your people, products, or services, How Great Leaders Get Great Results gives you the tools to become a true visionary, create more "heroes" in your workplace, and drive your business to the top.

Download or read book A Dragon Walks into a Meeting written by John Brown and published by How2Conquer. This book was released on 2020-08-26 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you were just thrust into a client-facing role or are already in one and want to hone your skills, A Dragon Walks into a Meeting presents valuable tips, tricks, and tools for client success. Focusing on everything that happens after the sale, including some of the hardest pitfalls and challenges in business, John Brown and Fred Fuller share tested and proven methodologies, including: - Unwritten rules of the job - Practical tactics you can use today - Critical skills to execute with clients - Philosophical underpinnings for client management - Illustrative stories designed to provide clarity and application Relationship management (and how to handle sticky client situations) may not be covered in business school, but don’t worry. John and Fred are here to teach you what they wish they’d known when they started.

Download or read book Practical Customer Success Management written by Rick Adams and published by CRC Press. This book was released on 2019-06-14 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book contains so much common sense that my neck was getting tired from nodding my head in agreement so often." Peter Armaly, Senior Director Customer Success, Oracle "...a comprehensive review of the Customer Success role and responsibilities..." Anne Marie Ponder, Senior Manager, IT Infrastructure, Astellas Pharma US "...a must read playbook for all business leaders and customer success-focused professionals." Jason Noble, Global Customer Success and SaaS Leader "I wish a book like this existed when I started in Customer Success!" Cyn Taylor, Enterprise Customer Success Manager, LogicMonitor "...provides all the ingredients to create the right customer success strategy." Baptiste Debever, Head of Growth & Co Founder, Alkalab "...an invaluable resource for anyone with an interest in Customer Success." Adam Joseph, CEO, CSM insight "A structured and logical approach that will help new and experienced CSMs to bridge the gap between Customer Success theory and practical application." James Scott, General Partner, Success Hacker Customer success management is "the practice of helping customers to generate value from using our products" and it is a relatively new and fast-growing profession with many new CSMs coming into it from other customer-facing professions. Due to the speed with which the profession is undergoing change as it matures and expands, both new and existing CSMs need to keep abreast of customer success best practice. However there are relatively few books that provide much in the way of practical guidance for customer success practitioners and even less options for resources such as tools, templates and checklists that enable a consistently high quality approach whilst increasing the CSM’s productivity. Practical Customer Success Management is a practical guide book and comprehensive training manual for CSMs that provides a simple to follow, best practice framework that lays out the core steps at every stage of the customer journey to business outcome success. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed guidance for successfully completing those activities. The book also includes a suite of tools and templates that enable rapid completion of tasks whilst ensuring consistency of approach both across multiple customer engagements and by multiple CSMs within a team.

Download or read book 30 Day Leadership Playbook written by Nils Vinje and published by . This book was released on 2020-08-14 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This playbook will build your leadership - fast.What if you could fast-track your next promotion? What if employees lined up to work for you? What if you had the confidence to handle any situation? What if you could lead from a place of strength? And you could do all that no matter what your past leadership experience has been.Nils Vinje accelerated from individual contributor to Vice President in 30 months. Every team he ran became a high-performing team. The process behind how he did this formed the foundation of his leadership coaching. Once Nils' clients started using his playbook, the results were remarkable. This playbook, which was once reserved only for his private clients, is now your playbook.In 30 Day Leadership Playbook, you will discover the secrets to?-Leading Yourself-Leading Others-Leading with Communication-Leading with MetricsThe question is: are you going to continue to do what you have always done? Or are you ready for a playbook that will change the future of your leadership career?