Download or read book Celebrate Customer Service written by Rick Crandall and published by . This book was released on 1998-11 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: If everyone acknowledges the importance of customer service, why is service so bad in practice? This book starts with proof that providing great service is your customers is worth a lot to you, while providing merely good service is worth little.
Download or read book Amaze Every Customer Every Time written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2013-09-03 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Download or read book Let s Celebrate written by Kate DePalma and published by Barefoot Books. This book was released on 2019-11-01 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lyrical, sensory nonfiction text and vibrant illustrations invite readers to experience a child’s-eye view of 13 holidays around the world, such as the Spring Festival in China, Inti Raymi in Peru, Eid al-Fitr in Egypt, Día de Muertos in Mexico and the New Yam Festival in Nigeria. Includes pronunciation guides, a global festival calendar and educational notes about why we celebrate.
Download or read book The Art of Client Service written by Robert Solomon and published by John Wiley & Sons. This book was released on 2016-03-17 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.
Download or read book Celebrate Green written by Corey Colwell-Lipson and published by . This book was released on 2008-10 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Customer Service in Tourism and Hospitality written by Simon Hudson and published by Goodfellow Publishers Ltd. This book was released on 2017-09-30 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.
Download or read book Be Your Customer s Hero written by Adam Toporek and published by AMACOM. This book was released on 2015-04-22 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
Download or read book The Progress Principle written by Teresa Amabile and published by Harvard Business Press. This book was released on 2011-07-19 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: What really sets the best managers above the rest? It’s their power to build a cadre of employees who have great inner work lives—consistently positive emotions; strong motivation; and favorable perceptions of the organization, their work, and their colleagues. The worst managers undermine inner work life, often unwittingly. As Teresa Amabile and Steven Kramer explain in The Progress Principle, seemingly mundane workday events can make or break employees’ inner work lives. But it’s forward momentum in meaningful work—progress—that creates the best inner work lives. Through rigorous analysis of nearly 12,000 diary entries provided by 238 employees in 7 companies, the authors explain how managers can foster progress and enhance inner work life every day. The book shows how to remove obstacles to progress, including meaningless tasks and toxic relationships. It also explains how to activate two forces that enable progress: (1) catalysts—events that directly facilitate project work, such as clear goals and autonomy—and (2) nourishers—interpersonal events that uplift workers, including encouragement and demonstrations of respect and collegiality. Brimming with honest examples from the companies studied, The Progress Principle equips aspiring and seasoned leaders alike with the insights they need to maximize their people’s performance.
Download or read book Celebrating Baby written by Jim McCann and published by Andrews McMeel Publishing. This book was released on 2013-03-26 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the emotional overload of bringing home a baby, it is easy for parents to be overwhelmed and anxious about their new roles and responsibilities. Celebrating Baby is full of funny, sweet, and sentimental reminders from those who have been there to slow down and enjoy the ride—even the speed bumps that arise from late nights and fussy temperaments. This inspirational gift book reinforces the 1-800-Flowers.com/Celebrations.com philosophy of helping friends and families express, connect, and celebrate the special moments and people in their lives. Additionally, Celebrating Baby provides an interactive and personalized approach to celebrating by including engaging prompts that encourage you to make the book your own. Now you can not only ponder a meaningful quote on a new baby, you can also personalize the gift by including your own experiences or advice in the very same pages. Drawn from stories and words of wisdom of 1-800-Flowers.com/Celebrations.com customers and employees, Celebrating Baby presents realistic but inspirational stories about parenthood. Filled with tender family moments, laugh-out-loud anecdotes, and ruminations on having a baby, the warm retellings in Celebrating Baby should strike a universal chord for parents everywhere.
Download or read book Celebrations the Complete Book of American Holidays written by Robert J. Myers and published by Doubleday Books. This book was released on 1972 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cultural and historical background and traditions of forty-five major American holidays, both secular and religious, Christian and Jewish.
Download or read book Celebrate written by Sheila Lukins and published by Workman Publishing. This book was released on 2003-01-01 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: Filled with forty-six festive menus that are perfect for a variety of holidays or special occasions, a new cookbook by the author of The Silver Palate Cookbook includes 350 delicious, foolproof recipes that include such dishes as Maple Ginger Turkey with Cornbread Chorizo Stuffing, Orange Sorbet, and and many more. Simultaneous.
Download or read book Who s Your Gladys written by Marilyn SUTTLE and published by AMACOM Div American Mgmt Assn. This book was released on 2009-09-09 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every customer-oriented business has its own Gladys—someone who demands more than most companies are able or willing to give, one who pushes front-line service representatives’ buttons, one who requires a higher degree of skill to manage. One who—let’s just say it—can be difficult. Yet how is it that some businesses prove able not only to satisfy their “Gladys”, but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, Who’s Your Gladys? reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. Readers will discover how they can: • Create a culture that values compassionate connection with their customers • Use creative problem solving and emotional management skills to turn challenging situations into opportunities to strengthen relationships • Form strong bonds by paying close attention to people’s needs • Customize service to different market segments • Cement unbreakable customer relationships with absolutely anyone.
Download or read book Celebrate What s Right With the World written by D. Jones and published by . This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Never Lose a Customer Again written by Joey Coleman and published by Penguin. This book was released on 2018-04-03 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.
Download or read book Us Against the World written by David Mann and published by Thomas Nelson. This book was released on 2018-11-13 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Marriage is hard work. Two independent lives are merging. Two different mindsets are colliding. Two different people are learning. But marriage can also be one of life's greatest gifts--just take it from David and Tamela Mann. The Manns have delighted and inspired audiences through music, a string of plays and movies, and several television series, including Meet the Browns, The Manns, and Mann & Wife, and after 30+ years of marriage, the Manns are more in love than ever. Now, they're finally ready to share how they've been able to keep that spark burning all these years. Join David and Tamela as they share the day-to-day challenges, successes, and joys that happen behind the scenes, teaching you how to: Put forgiveness, laughter, intimacy, and faith at the center of your relationship Embrace hope, no matter what obstacles you're facing Find the blessings in your own story Praise for Us Against the World: "When I think about David and Tam and the love they share, all the horrible things I've heard about marriage are chipped away--and in their place, slivers of light and hope shine through. Their type of love, guided by honor and respect, is what can heal couples. David and Tamela are here to offer their love and wisdom in Us Against the World. Their experience, understanding, faith, and love are invaluable. Take heart." --Tyler Perry, award-winning actor, director, and producer
Download or read book Why Do We Celebrate Independence Day written by Jonathan Potter and published by The Rosen Publishing Group, Inc. This book was released on 2018-07-15 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: Independence Day is a holiday known for the many ways in which people choose to celebrate, parades, cookouts and, of course, fireworks. To many, the holiday is known simply as the Fourth of July. Some readers may not know the reasons we celebrate this holiday. What is the significance of celebrating on this specific date? What exactly happened on July 4, 1776? With accessible vocabulary and eye-catching photographs, this book will teach readers about the history behind the holiday, and the different ways that families across the country celebrate Independence Day.
Download or read book First Moon written by Maureen Theresa Smith and published by . This book was released on 2004-12-21 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Full of facts and fun, this lovely kit helps girls understand and enjoy the transition into womanhood. This charming boxed set, developed by an experienced facilitator of girls' self-esteem circles is designed to support girls as they develop physically and socially into young women, specifically at the time leading up to and including their first menstrual period. It offers easy-to-understand biological information as well as guidance for going through the emotional and social changes of puberty with grace and confidence. It includes a journal as well as a guidebook featuring stories from girls around the world, affirmations, visualizations ("Moontime Meditations"), rituals ("Moontime Magic"), and crafts and projects ranging from beading and baking to beauty treatments. It also contains stickers, henna tattoos, a calendar (the "Flow Chart"), and a moon cycle spinner wheel. Down-to-earth, warm, and encouraging, First Moon is a welcome resource for young girls and their parents, and a thoughtful gift for girls ages nine to 14.
