Download or read book Business School Essentials for Call Center Leaders written by Maggie Klenke and published by . This book was released on 2004 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Designing the Best Call Center for Your Business written by Brendan Read and published by CRC Press. This book was released on 2005-01-02 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
Download or read book The Essentials of School Leadership written by Brent Davies and published by SAGE. This book was released on 2009-01-18 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building on the success of the first edition, this book provides a focused up-to-date introduction to the current themes and dimensions of educational leadership through contributions from some of the leading authors in the field. Each chapter introduces the reader to a key aspect of leadership. This new edition has been fully updated to include recent developments, new chapter summaries and further reading, and a new chapter on Developing Leadership. Written in an accessible style, this book is essential reading for school leaders who wish to have a better understanding of their leadership role. It is also suitable for Masters/Doctoral students worldwide, and will give those on professional development courses a valuable insight into school leadership.
Download or read book BUSINESS Essential written by Bloomsbury Publishing and published by Bloomsbury Publishing. This book was released on 2015-03-20 with total page 1364 pages. Available in PDF, EPUB and Kindle. Book excerpt: The abridged, updated edition of international bestseller BUSINESS: The Ultimate Resource. This essential guide to the world of work and careers is crammed with top-quality content from the world's leading business writers and practitioners. Now in a handy paperback format, it is ideal for time-pressed managers, small business owners and students alike. This book includes: Actionlists: more than 200 practical solutions to everyday business and career challenges, from revitalising your CV to managing during difficult times. Management library: time-saving digests of more than 70 of the best and most influential business books of all time, from The Art of War to The Tipping Point. We've read them so you don't have to. Best Practice articles: a selection of essays from top business thinkers. Business Dictionary: jargon-free definitions of thousands of business terms and concepts. Gurus: explanations of the lives, careers, and key theories of the world's leading business thinkers
Download or read book Customer Service Essentials written by Robert E. Hinson and published by IAP. This book was released on 2019-08-01 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters. Praise for Customer Service Essentials: Lessons for Africa and Beyond "This book captures service excellence by detailing out in a most explicit manner essential services dynamics of Responsiveness, Accessibility, Tangibles, Empathy and Reliability. I highly recommend it!" Esi Elliot Assistant Professor, Marketing Suffolk University, Boston, MA "I am very impressed with this book and excited to see the topics being discussed in the Chapters are geared toward quality customer service in Africa. All the chapters are superbly written, relevant to the African context and above all, the authors cover incredibly interesting topics and support them with pertinent cases. Bringing together such fine minds in the field, this book is useful and a must for anyone serious about customer service, service branding and the need to respect the customer." Charles Blankson Professor of Marketing College of Business University of North Texas "Hinson and colleagues have skillfully put together a useful collection of new perspectives on modern customer service essentials with an African and global perspective. This is a highly recommended text for students and practitioners." Ellis L.C. Osabutey Reader Roehampton University Business School United Kingdom
Download or read book The Leadership Academy written by Can Akdeniz and published by Business Hacker Books. This book was released on 2014-06-09 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership Academy is a stellar collection of successful leadership books by two renowned business writers, Can Akdeniz and Jonas Stark. Collectively, these four books – Cool Boss: Master 11 Qualities of Today’s Greatest Leaders, Happy Company: How to Create a Happy, Trustable and Successful Business, The 9 Routines of Successful People: A Guidebook for Personal Change, and Go Nuts: The Art of Creativity and Innovation – will help you steer both yourself and your company in a more successful direction. As you’ll learn, leadership skills can be developed in some pretty surprising ways – and innovation, positivity, and happiness all play major roles.
Download or read book Essential Lessons on Leadership Collection written by Jon Huntsman and published by FT Press. This book was released on 2013-04-27 with total page 1651 pages. Available in PDF, EPUB and Kindle. Book excerpt: A brand new collection of expert advice on becoming a more successful and ethical leader 4 authoritative books bring together today’s best advice on leading with passion, inspiration, ethics, and charisma – and succeeding! This brand new collection will help you lead with passion, inspiration, and honor – and win! Moral Intelligence 2.0 reveals why the best-performing companies have leaders who actively apply moral values to achieve enduring personal and organizational success. Using many new examples and real case studies and new interviews with key business leaders, Doug Lennick and Fred Kiel identify connections between moral intelligence and higher levels of trust, engagement, retention, and innovation. You’ll find specific guidance on moral leadership in both large organizations and entrepreneurial ventures, and a new, practical, step-by-step plan for measuring and strengthening every component of moral intelligence in business. Next, in Do the Right Thing, former Southwest CEO James F. Parker shows why “doing the right thing” isn’t just naïve “feel-goodism”: it’s the most powerful rule for business success. Parker reveals how Southwest’s extraordinary culture of mutual respect and trust developed, offering deeply personal insights into principles that can make any team, organization or company strong. You’ll discover how great leaders are found at every level, “hire for attitude and train for skills,” achieve unparalleled teamwork, and actually make work fun. In the updated edition of his national best-seller Winners Never Cheat, Jon Huntsman proves that you can succeed at the highest levels, without sacrificing the principles that make life worth living. This book is about remembering why you work, and why you were chosen to lead. It’s about finding the bravery to act on what you know is right, no matter what you’re up against. It’s about winning – the right way. Finally, in Ultimate Leadership, Russell E. Palmer helps you shape your leadership approach to your unique challenges, contexts, and organizations, without compromising what matters most. Palmer--who has had highly successful careers leading one the world’s largest accounting firms, as Dean of the Wharton School, and as an entrepreneur--helps you identify the leadership model most appropriate for your environment, and how to lead accordingly. You’ll learn better ways to lead equals, help organizations weather crises, transform culture, lead entrepreneurial or global organizations...even lead non-profits and universities. From world-renowned leadership experts Doug Lennick, Fred Kiel, Ph.D., James F. Parker, Jon Huntsman, and Russell E. Palmer
Download or read book Leaders in the Crucible written by Stephen J. Nelson and published by Bloomsbury Publishing USA. This book was released on 2000-08-30 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: Regardless of the pressures and problems confronting colleges and universities today, they can ill afford to assume that the only essential qualities of those chosen to be presidents are their abilities to be sound managers, institutional developers, and public relations experts. Nelson argues that college presidents must possess the capacity to use the presidential pulpit as moral leaders. Presidents are profiled as leaders who shape student character, lead campus communities, and are in the forefront of issues critical to education. From this vantage point, we can better examine the moral beliefs at the core of colleges and universities, understand and appreciate moral leadership in higher education, and consider the foundations and future of the presidency.
Download or read book ICTR 2018 International Conference on Tourism Research written by Dr Minna Tunkkari-Eskelinen, JAMK University of Applied Science Jyväskylä, Finland and published by Academic Conferences and publishing limited. This book was released on 2018-03-22 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: These proceedings represent the work of researchers participating in the International Conference on Tourism Research (ICTR 2018) which is being hosted by JAMK University of Applied Sciences, Jyväskylä, Finland on 23-24 March 2018.
Download or read book Leadership in Education written by Pamela Adams and published by Canadian Scholars’ Press. This book was released on 2019-12-20 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership in Education is an evocative, forward-looking text that is grounded in years of research gathered in hundreds of schools and across districts. The text calls teachers, supervisors, and school administrators to action in the classroom, demonstrating effective leadership skills that affirm mutual respect, build trust, stimulate reflection, strengthen partnerships, and use inquiry to direct action. Building multi-faceted and nuanced links between educational leadership, school improvement, teaching effectiveness, and student learning, this succinct and compelling guide offers highly effective strategies for provoking meaningful growth in the classroom. The authors guide the reader through the process of using generative dialogue in leadership roles, from provocation to reflection, a shift in thinking, and implementation of highly effective leadership practices. The volume reinforces the ethical responsibility of educators to focus on practices that provide optimal learning environments for all students. Both an academic resource and an interactive manual, Leadership in Education features literature reviews, suggested readings, a glossary, thought provocations, and case studies with reflection questions to encourage deeper learning. Grounded in lived experiences and brimming with real stories of educators, this critical guidebook is ideal for graduate students in education and leadership programs.
Download or read book Call Centers For Dummies written by Real Bergevin and published by John Wiley & Sons. This book was released on 2010-04-16 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Download or read book Advances in Global Leadership written by Joyce S. Osland and published by Emerald Group Publishing. This book was released on 2020-10-19 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advances in Global Leadership expands the field with a specific focus on multidisciplinary perspectives. As a special feature, 25 scholars, global leaders, and practitioners from varied sectors reflect on the role of global leadership during the Covid-19 crisis.
Download or read book Introducing Public Administration written by Jay M. Shafritz and published by Routledge. This book was released on 2015-07-17 with total page 769 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated in its 8th edition, Introducing Public Administration provides readers with a solid, conceptual foundation in public administration, and contains the latest information on important trends in the discipline.Known for their lively and witty writing style, Shafritz, Russell, and Borick cover the most important issues in public administration using examples from various disciplines and modern culture. This approach captivates readers and encourages them to think critically about the nature of public administration today.
Download or read book Transforming School Leadership with ISLLC and ELCC written by J. Allen Queen and published by Routledge. This book was released on 2013-08-06 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: Authoritative and practical, this book is co-authored by Neil Shipman, former ISLLC Director. It provides kknowledge and tools to help principals-in-training and practitioners apply the ISLLC and ELCC standards in their schools. Each chapter contains a research-based discussion and practical applications of the standard, along with suggested activities, assignments, and case studies.
Download or read book Customer Care Excellence written by Sarah Cook and published by Kogan Page Publishers. This book was released on 2010-11-03 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This fully revised and updated edition includes new material examining the impact of social networking on customer behaviour and the emotional connection customers have with the brand, explaining how you can create a memorable customer experience. Author Sarah Cook takes you through the practical steps necessary to create a culture of customer focus and, crucially, shows how employee engagement leads to customer engagement.
Download or read book Awakening the Leader Within written by Kevin Cashman and published by John Wiley & Sons. This book was released on 2003-04-29 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kevin Cashman, one of the world's leading executive coaches, takes readers on a transformative journey to a new way of leading and a new way of living "Once you start reading Awakening the Leader Within, you won't set it down. Cashman doesn't let you off the hook until you contemplate how you will live your life differently." —Tom Debrowski, Executive Vice President, Worldwide Operations, Mattel, Inc. Awakening the Leader Within guides readers through the Six Seeds of Growth, which Cashman has used to help thousands of business leaders change their personal and work lives for the better. He draws on his renowned executive coaching techniques in order to lead the reader on a path to self-discovery and personal betterment. Based on the premise that you need to grow the person in order to grow the leader, this inspirational and interactive story centers on Benson Quinn, a CEO facing a deluge of personal and professional crises. As Quinn confronts the defining moments of his life, the reader learns valuable lessons about authentic and purposeful leadership, applicable at home as well as in the boardroom. At a time when issues of business ethics crowd the headlines-causing many leaders to question whether profit should be a leader's only goal-the practical applications of this book are more timely than ever. Awakening the Leader Within has been endorsed by more than thirty CEOs, thought leaders, and bestselling authors. Kevin Cashman (Minneapolis, MN) is the founder of LeaderSource, the nation's premier executive coaching consultancy. He has been featured in publications such as The Wall Street Journal, Fast Company, Harvard Management Update, and Human Resource Executive. He has also been a contributing editor to Executive Excellence magazine.
Download or read book The Spa Manager s Essential Guide written by Mike Wallace and published by Goodfellow Publishers Ltd. This book was released on 2020-09-01 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Spa Manager’s Essential Guide contains all the basic day to day information on how to run a wellness, beauty or thermal spa operation successfully. It focuses on those areas that industry leaders have identified as critical and missing in today’s spa leaders, combined with advice from over 40 spa experts.
