Download or read book Chasing Excellence written by Ben Bergeron and published by Ben Bergeron, LLC. This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Ben's ability to develop mental toughness and the approach he shares in Chasing Excellence is a game changer for athletes in any sport." --Javier Vazquez, Major League Baseball All-Star "This book will do for you what Ben has done for me--take you to the next level and show you how to be the best. His insights on the mental game are second to none. You will feel prepared for anything." --Bethany Hart-Gerry, US Olympic Bobsled Team CrossFit trainer Ben Bergeron has helped build the world's fittest athletes, but he's not like other coaches. He believes that greatness is not for the elite few; that winning is a result, not a goal; and that character, not talent, is what makes a true champion. His powerful philosophy can help anyone excel at all aspects of life. Using the dramatic competition between the top contenders at the 2016 Reebok CrossFit Games(R) as a background, Ben explores the step-by-step process of achieving excellence and the unique set of positive character traits necessary for leveling up to world-class. The mindset and methodology that have produced some of the greatest athletes in the world's most gruelling sport can work equally well for golfers, lawyers, artists, entrepreneurs--anyone who's willing to commit totally to becoming better than the best. By Chasing Excellence, you'll discover how extraordinary it's possible for you to be.

Download or read book We Build the City written by Mary Banker and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: We Build The City features a selection of the exemplary infrastructure, public realm and civic building projects developed during New York City Mayor Michael R. Bloomberg's administration under Commissioner David Burney's groundbreaking Department of Design + Construction Excellence (D+CE) program. This publication celebrates the DDC's commitment to the idea that design matters and that great design reinvigorates public spaces and, ultimately, transforms people's lives. The DDC has been lauded for its fresh approach to facilitating innovative and collaborative architecture and urban planning solutions and improving public buildings, spaces and communities with a focus on design that reflects important key values: education and culture, health and safety, and diversity and opportunity. The D+CE program has offered dynamic design and construction strategies that have inspired some of the best architects and engineers in the world--and given the city's small firms--the opportunity to work with the DDC to reimagine and reshape the built environment. From the Queen's Botanical Garden, Mariner's Harbor Library, Brooklyn Children's Museum and the Bronx Museum of the Arts to Madison Avenue, Houston Street, Columbus Circle, the Central Park Precinct and PSAC II, the DDC and its pioneering D+CE initiative has helped to transform all five boroughs of the great City of New York. Highlighting the work of numerous talented design and construction firms, We Build The City showcases a collection of some the most notable public projects developed and built under the acclaimed D+CE program. Each featured project--whether large- or small-scale, visible or underground--has contributed to the improvement of the city, building upon principles of creativity, sustainability, performance, efficiency and longevity. The publication includes detailed drawings and striking imagery that reveal the complex processes that have shaped one of the most active and successful design periods in NYC's history.

Download or read book The Business of Excellence written by Justin Hughes and published by Bloomsbury Publishing. This book was released on 2016-09-22 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A vivid, compelling and highly readable insight into building world-leading teams and organizations." - Dr Catherine Raines, Chief Executive, UK Trade & Investment The Business of Excellence offers a unique and compelling perspective on the drivers of excellence in teams and organizations. The author, Justin Hughes, brings an unusual mix of experience and insight, having worked as a management consultant to some of the world's most successful organizations, in addition to having served for 12 years as a military fighter pilot, where he became Executive Officer on the RAF Red Arrows. The challenges of high performance and leadership are explored in depth, and are illustrated with insights, interviews and case studies from the military, sporting and corporate worlds. The material includes a proprietary performance model that can be applied to a wide spectrum of organizations, focusing on: · People: the primacy of attitude over skills · Capability: building alignment before setting people free · Delivery: a process to close the gap between desired and actual outcomes · Learning: how to accelerate performance in real time · Leadership: exhibiting a set of behaviours such that others choose to follow · Risk: avoiding the victory of compliance over outcomes. In The Business of Excellence, Justin deconstructs the drivers of high performance with a rare clarity, insight and accessibility, to illustrate and explain tangible tools and methods, all of which can be applied by readers in their own teams and organizations.

Download or read book Service Excellence written by Ruth N. Bolton and published by Business Expert Press. This book was released on 2016-04-18 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Customer Experience is the sensory, cognitive, emotional, social and behavioral dimensions of all activities that connect the customer and the organization over time across touch points and channels. It encompasses all activities involving the customer where the organization is the focal object, including pre-purchase activities (such as exposure to a website ad), and purchase, consumption, and engagement behaviors (blogging, sharing photos). This book analyzes the challenges of creating excellent customer experiences, including the management of technology and new media. It describes how customers co-produce and co-create their experiences, and how these activities influence business revenues and costs. The book takes a deep dive into the psychology of customers, revealing the conceptual building blocks of customer experiences and how they build relationships over time. These ideas provide a business perspective on how to manage relationships with customers to generate cash flows and profitability, including the role of pricing.

Download or read book Fire Department Strategic Planning 3rd Edition written by Mark Wallace and published by Fire Engineering Books. This book was released on 2021-04-01 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the author: This 3rd edition is about organized common sense in the fire service. Section One provides support to fire departments that already have a strategic plan and just need to update and revise their existing plan. I have found over my 30 years of consulting with fire department’s that they want to accomplish their next iteration of their strategic plan as rapidly as possible. Section Two provides a detailed “How-to” guide to help a fire department create its first strategic plan. Section Two is divided into four parts: (1) Understanding the Department, (2) Understanding the Situation, (3) Understanding the Strategic Issues Facing the Department, and (4) Creating Organizational Change. A new chapter (Chapter 20) provides assistance to those departments having challenges with their strategic plan and obtaining the desired outcomes/results. It adds a new troubleshooting process for those departments having challenges to create an effective and successful strategic plan. The book is designed to be effective as a manual to develop an individual fire department’s strategic plan as well as a textbook for use in upper division college/university courses or as a text for post-graduate courses.

Download or read book Building Excellence written by Catherine N. Dulmus and published by Routledge. This book was released on 2014-06-11 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social work curriculum changes that really work. The Boyer Report and the Council on Social Work Education have placed expectations on universities and social work programs to make sure undergraduate students know how to develop, use, and communicate empirically-based knowledge. Building Excellence is a handbook for integrating research into undergraduate curriculums, using the curriculum of the University of Tennessee College of Social Work as an example. This unique book showcases social work research conducted by UT seniors, who were paired upon graduation with doctoral students who helped them place their research in publication form. Building Excellence demonstrates how universities can develop into communities of learners by strengthening critical thinking, independent thinking, and creative imagination at the undergraduate level. For several years, The University of Tennessee, Knoxville, has created opportunities for students to gain professional experience in their fields of interest through research projects that establish the connection between study and knowledge. The results of several projects conducted by UT seniors are presented here, reaffirming that faculty mentoring is crucial to this effort. Student research findings presented in Building Excellence examine: emotional and behavioral symptoms of sexually abused children using two symptom scales—internalizing and externalizing stress and strain experienced by personal care assistants caring for people suffering from dementia the relationship between childhood abuse and adult suicide the effectiveness of court-mandated treatment of recidivism among juvenile offenders barriers to effective medication adherence among the elderly Building Excellence demonstrates how the University of Tennessee’s social work curriculum has enhanced student capacity and practice effectiveness. The book is an essential read for social work academics working at all levels.

Download or read book Building Excellence in Higher Education written by Arnoud De Meyer and published by . This book was released on 2021 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by Arnoud de Meyer, widely regarded as one of the pre-eminent management educators and leaders in higher education, the book takes Singapore as an in-depth case study of how to build a system of higher education.

Download or read book Building an Intentional School Culture written by Charles F. Elbot and published by Corwin Press. This book was released on 2007-10-25 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Charles Elbot and David Fulton get it! They get how dominant a force a school′s culture is in assisting—or thwarting—the development of learning and character and how extraordinarily difficult it is to make changes. Unlike most of us, they also get how possible it is to build a desirable school culture. This tidy little volume is the authors′ first step in sharing their inventive ′lesson plans′ from their successful work as school culture builders. When we take these lessons learned to heart, we too will get it!" —Roland Barth, Professor Emeritus, Graduate School of Education Harvard University Transform your school by shaping a culture based on shared values, beliefs, and behaviors. Based on lessons learned from the authors′ work in improving school culture for more than sixty schools across the country, this inspiring guide for school leaders helps create an "intentional school culture" that fosters excellence, builds character, and improves student achievement. The book provides tools, case studies, strategies, and implementation plans for building a strong school culture and offers guidelines for teacher trainings, principal workshops, staff meetings, and district-level use. The authors demonstrate how to: Support students′ independent and interdependent thinking and behavior Foster ethical decision making Collaborate with students, parents, and teachers Evaluate and monitor a plan to enhance the existing school culture The authors illustrate how deliberately shaping a school culture cultivates faculty trust, sets the groundwork for raising test scores, and is a critical ingredient in building a successful school.

Download or read book Building People written by Manzoor Massey and published by Trafford Publishing. This book was released on 2020-08-13 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building People: Leader’s Guide for Excellence is a book for everyone who seeks to break away from self-limiting thinking that prevents one from realizing his or her full potential. It is a provocative and challenging book to nudge you to think outside the box and achieve what you thought was mission impossible. It will ignite fire in the belly of anyone who wants to quit whining. This book is a practical guide for those who are tired of blaming family or fate for their lot in life. The book provides practical suggestions and incentives to break away from the past and start living to one’s full potential.

Download or read book Building Excellence in Higher Education written by Arnoud De Meyer and published by Routledge. This book was released on 2021-08-25 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the last 30 years, Singapore has developed a system of higher education that is the envy of many other countries and regions. How has Singapore developed such a highly performing education system? Was it planned? Was it mere luck? Written by Arnoud De Meyer, who is widely regarded as one of the pre-eminent management educators and leaders in higher education, the book focuses on Singapore as an in-depth case study of how to build a system of higher education, and specifically a portfolio of highly differentiated and diversified universities. He worked closely together with Jovina Ang during the preparation of the manuscript. This book is unique because it showcases several case studies of the emerging system of higher education, and it was written based on insights drawn from interviews with the key decision-makers and actors in the system from the past 20 years, including ministers and permanent secretaries of the Ministry of Education, and presidents and chairmen of the six universities. The success of this system can be attributed to several factors: the clarity of purpose of the decision-makers, with clear targets in cohort participation rate, commitment to significant funding for education and research, discipline of an intelligent and well-implemented governance system, flexibility in adjusting plans, and rapid and adaptive learning from overseas partners. In the last few chapters, the authors look at the future of the system and postulate how it should be adjusted to the changes in Singapore and the world. This unique book on educational strategy would be of particular interest to educational specialists and policy-makers in emerging countries who want to build a system of higher education, policy-makers in mature industrialised countries who are faced with the challenge of revamping their system of higher education, strategists who are interested in dynamic capability building and philanthropists who want to use education as an equaliser of social status.

Download or read book Six Disciplines for Excellence written by Gary Harpst and published by BookPros, LLC. This book was released on 2007 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Disciplines Corporation is dedicated to helping small businesses achieve and sustain success. Six Disciplines for Excellence provides six fundamental business principles that are specifically designed to help small businesses move beyond momentary success to attain enduring excellence. This book is not for those who are looking for a quick fix. Six Disciplines for Excellence is a long-term fitness program, not a fad diet.In Six Disciplines for Excellence, you will find:. Information on creating a unique mission statement. Ways to deal with internal and external factors (such as equipment failure or an unfavorable stock market) that affect your business. Helpful charts, checklists, hints, tips, and graphs . Techniques to sustain the success you have worked hard to achieve

Download or read book Prescription for Excellence Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System written by Joseph A. Michelli and published by McGraw Hill Professional. This book was released on 2011-05-20 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.” —Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios “With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA have established a new bar, a compelling promise, for what healthcare can and should be.” —David M. Lawrence, M.D., former CEO, Kaiser Permanente “An absorbing and educational account of a large institution’s astonishing transformation. The strong, courageous, and focused leadership of David Feinberg and his outstanding team is evident on every page. A tremendous lesson for all large enterprises.” —William E. Simon, Jr., cochairman, William E. Simon & Sons “Most leadership authors describe how to apply common-sense principles. Michelli is a notable exception. He artfully describes the compelling, uncommon leadership practices that transformed UCLA Health System. The resulting lessons are plentiful and powerful for today’s business leader.” —Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence About the Book: Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world’s top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customerexperience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries—healthcare. In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA’s overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA’s approach into five simple principles: Commit to Care Leave No Room for Error Make the Best Better Create the Future Service Serves Us From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability. The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA’s ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows. Business is always personal; UCLA’s leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business personally, day in and day out.

Download or read book Building Choral Excellence written by Steven M. Demorest and published by Oxford University Press. This book was released on 2003-04-10 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed for both the practicing choral director and the choral methods student, this is a compact and comprehensive overview of the many teaching methods, strategies, materials, and assessments available for choral sight-singing instruction. Sight-singing is an important, if sometimes neglected, facet of choral music education that often inspires fear and uncertainty in student and teacher alike. Written in an accessible style, this book takes the mystery out of teaching music reading. Topics covered include the history of sight-singing pedagogy and research, prominent methods and materials, and practical strategies for teaching and assessment. This is the only book to provide such a wealth of information under one cover and will become an essential part of every choral conductor's library.

Download or read book The Spirit of Kaizen Creating Lasting Excellence One Small Step at a Time written by Robert Maurer and published by McGraw Hill Professional. This book was released on 2012-11-02 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the power of KAIZEN to make lasting and powerful change in your organization “Maurer uses his knowledge of the brain and human psychology to show what I have promoted for the past three decades—that continuous improvement is built on the foundation of people courageously using their creativity. Kaizen is much more than a world-class management practice; it is a technique to remove fear from our mind’s mind, enabling us to take small steps to better things. The process of change starts with awareness and desire in our minds and then leads to action and change in the physical world. Readers of this book will surely fi nd new ideas and encouragement to make improvements in personal health, performance at work, and their own well-being.” —Masaaki Imai, Chariman, Kaizen Institute KAIZEN: The Small-Step Step Solution for You and Your Company Today’s businesses love the idea of revolutionary, immediate change. But major “disruptive” efforts often fail because radical change sets off alarms in our brains and shuts down our power to think clearly and creatively. There is, however, a more effective path to change. Change that is lasting and powerful. Change that begins with one small step . . . It’s The Spirit of Kaizen—a proven system for implementing small, incremental steps that can have a big impact in reaching your goals. This step-by-step guide from renowned psychologist and consultant Dr. Robert Maurer shows you how to: Lower costs—by offering little rewards Raise quality—by reducing mistakes Manage difficult people— one step at a time Boost morale and productivity— in five minutes a day Implement big ideas—through small but steady actions Sell more—in less time Filled with practical tips and ready-to-use tools for managers, innovators, and entrepreneurs, The Spirit of Kaizen is the essential handbook for a changing world. You’ll learn how to think outside the suggestion box, remove mental blindfolds, manage stress with one-minute exercises, and handle rising health-care costs. You’ll discover the “small step” secrets for dealing with all kinds of people, from tough bosses and listless workers to stubborn clients and fussy customers. These simple but powerful techniques can be applied to almost any workplace situation, especially when you’re trying to navigate the stormy waters of radical change, high-pressure deadlines, and cutthroat competition. These are the same methods of small, continual improvement that have been tested by the largest companies, such as Boeing, Toyota, and the U.S. Navy—methods that will work for you, too. No matter how big the obstacle or how big the dream, The Spirit of Kaizen has a small-step solution to help you succeed.

Download or read book The Nordstrom Way to Customer Experience Excellence written by Robert Spector and published by John Wiley & Sons. This book was released on 2017-10-03 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry—in every corner of the world. This is not a book about selling shoes or clothes or cosmetics or jewelry. It is a book about how underlying values such as respect, trust, compensation and, even fun, are the building blocks of a culture where employees are empowered to consistently deliver a world-class experience to customers. Nordstrom believes that the employee experience determines the customer experience, and that when you attract and reward people who are comfortable in a service-oriented culture, then everyone succeeds—both individually and collectively. No wonder Nordstrom is one of only five companies to make Fortune's "Best Companies to Work For" and "Most Admired" lists every year since those surveys have been taken. With new interviews from senior Nordstrom executives and family members, the book explains how to successfully respond to today's tech-savvy, time-crunched customers who demand a convenient, seamless, painless, personal experience across all channels. Nordstrom gives its frontline people all the digital tools necessary to satisfy the customer—and your organization must do the same, if it wants to adapt. The authors show what it takes to earn brand loyalty, lead through change and uncertainty, and combine extraordinary brick-and-mortar with online experiences. 'The single most important reason we try to provide great service is this: It enables us to sell more,' says co-president Blake Nordstrom, great-grandson of the founder. 'The best way for our company to achieve results is to do what's best for the customer.' In this book, readers will find: Suggestions for becoming the Nordstrom of your industry The ten values that define a customer-driven culture Lessons for providing superior service and experience across all channels

Download or read book The Baptist Health Care Journey to Excellence written by Al Stubblefield and published by John Wiley & Sons. This book was released on 2011-01-31 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: An insider's look at corporate culture at one of Fortune’s Top 100 Best Companies to Work for in America A business can purchase, imitate, or replicate most of its elements, but when a business places its competitive advantage with its people, it can become the market leader. The Baptist Health Care Journey to Excellence illustrates how Baptist Health Care went from a customer satisfaction rating of less than 20 percent to being consistently ranked in the 99 percent range. Written by the man who made it happen, this book sets benchmarks and best practices for organizations to measure themselves against by creating a service-centered culture that cares first and foremost about customer satisfaction. "This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking." —Donald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today!

Download or read book An Ethic of Excellence written by Ron Berger and published by Heinemann Educational Books. This book was released on 2003 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author gives us a vision of educational reform that transcends standards, curriculum, and instructional strategies. He argues for a paradigm shift-a schoolwide embrace of an "ethic of excellence" and with a passion for quality describes what's possible when teachers, students, and parents commit to nothing less than the best. The author tells exactly how this can be done, from the blackboard to the blacktop to the school boardroom.