Download or read book British National Health Service Complaints Procedures written by Alonzo S. Yerby and published by . This book was released on 1975 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book British National Health Service complaints procedures written by Alonzo S. Yerby and published by . This book was released on 1975 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book British National Health Services Complaints Procedures written by Lonzo S. Yerby and published by . This book was released on 1935 with total page 65 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Who Cares about the Health Victim written by John Elder and published by John Elder. This book was released on 1998 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: An uncomplicated, comparative 'inside' into health service complaints procedures, compensation schemes and patients' rights in the developed world, with a critical yet objective focus on the UK systems.
Download or read book The British National Health Service written by Derek G. Gill and published by . This book was released on 1980 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book British National Health Service Complaints Procedures A Publication of the John E Forgarty International Center for Advanced Study in the Health Sciences written by Alonzo S. Yerby and published by . This book was released on 1975 with total page 65 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The British National Health Service written by Derek Gill and published by . This book was released on 1980 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Being Heard written by Sir Alan Wilson and published by . This book was released on 1994 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Feeding Back Learning from Complaints Handling in Health and Social Care written by Great Britain. National Audit Office and published by The Stationery Office. This book was released on 2008 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are currently two separate statutory processes for handling complaints about health and social care services. NHS organisations are accountable to the Department of Health and social care services are accountable through their local authority, whilst adult social care rests with the Department. There are differences in the numbers of stages and timescales involved, and in the arrangements for advocacy support and independent investigation. The Health Service Ombudsman is responsible for the ultimate review and decision on NHS complaints and the Local Government Ombudsman for social care complaints. The NAO is this report (HCP 853, session 2007-08), has undertaken an evaluation of existing performance, capability, capacity and costs of complaints handling in both health and adult social care. The NAO has set out a number of findings and recommendations, including: that where people are dissatisfied, there is a low number who make formal complaints; that navigating the complaints systems is not straightforward, partcularly for health service users; only a small proportion of NHS complainants are aware, or receive national advocacy support; that the culture and attitudes of the organisations are often a barrier to responsive complaint handling; neither the health or social care organisations know the cost of complaints handling; that pursuing a complaint requires considerable time, determination and resilience.
Download or read book The British National Health Service written by John E. Fogarty International Center for Advanced Study in the Health Sciences. Geographic Health Studies and published by . This book was released on 1976 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book National Health Service Complaints Procedures written by Association of Community Health Councils for England and Wales and published by . This book was released on 1990 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book NHS Complaints Procedures written by National Consumer Council and published by . This book was released on 1997 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book NHS LAW AND PRACTICE written by and published by . This book was released on 2018 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Being Heard written by Great Britain. Dept. of Health and published by . This book was released on 1994 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Making things better written by and published by . This book was released on 2005 with total page 33 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report, prepared by the Health Service Ombudsman for Parliament, highlights some of the problems with the current complaints system in the NHS. Among the problems are: a fragmentation of the complaints system, between the NHS, private health and health and social care; a combined failure to focus on patients needs; poor leadership, along with a lack of capacity and competence in complaint handling. The Ombudsman sets out a number of recommendations, which are: that the Department of Health should institute the new health and social care complaints system, framing such a system as outlined in the Departments own publication, "Making things right", and establishing a set of core standards for the complaints system overall; that such standards, once established, should apply to the whole NHS; that patients should be able to complain directly to the Primary Care Trust, and be supported in their complaint.
Download or read book Complaints and litigation written by Great Britain: Parliament: House of Commons: Health Committee and published by The Stationery Office. This book was released on 2011-06-28 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Health Committee believes the role of the Health Service Ombudsman needs a complete overhaul if it is to provide an effective appeals process for the complaints system. The Ombudsman's current terms of reference prevent her from launching a formal investigation unless she is satisfied in advance that there will be a 'worthwhile outcome'. This requirement represents a significant obstacle to the successful operation of the complaints system. Another key finding is that there continues to be unacceptably wide variation in operation of complaints procedures within the NHS. The NHS still has no national protocol for the classification and reporting of complaints, and reporting by Foundation Trusts remains voluntary. NHS culture is too often defensive and the service remains to be persuaded to adopt a more open culture. All providers of NHS care should in future owe a duty of candour to their commissioners under which they provide: timely reports, prepared to an agreed protocol, of all complaints made to them by NHS patients; in cases when complaints are upheld, Complaints Action Plans to address the weaknesses which have been revealed; progress reports of the actions required under the Plans. The inquiry also examined the arrangements under which the NHS handles litigation by patients, concluding that the existing clinical negligence framework (based on qualifying liability in tort) offers patients the best approach. It does not support a switch to no-fault compensation. The committee also recommends that Ministers should review the regulatory framework that governs the activities of claims management companies.
Download or read book Guidance on Implementation of the NHS Complaints Procedure written by Great Britain. Scottish Office. Department of Health and published by . This book was released on 1996 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
