Download or read book BiSL Pocket Guide 2nd Edition written by Remko van der Pols & Yvette Backer and published by Van Haren. This book was released on 2012-05-10 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes a process framework for business information management, encompassing the best way to manage and execute business information management in day-to-day practice, and explaining how BiSL® can help. Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework and a domain standard which is consistent with ITIL and ASL. As outsourcing of ICT activities increases, it is essential to maintain control of the services being delivered.

Download or read book BiSL Business Information Services Library Management Guide written by Remko van der Pols and published by Van Haren. This book was released on 2007-10-05 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework which provides an effective solution for business information management. BiSL is a public domain standard which is consistent with ITIL and ASL. This management guide is an easy to use guide about the how and why of the Framework BiSL, Business Information Service Library, that is governed by the ASL BiSL Foundation. It describes the best way to manage and execute business information management in day-to-day practice, and how BiSL can be of use with this. To illustrate the implementation of BiSL, a separate case history is being evolved throughout the text.Supports EXIN BiSL Exams

Download or read book BiSL 2nd Edition Pocket Guide written by Remko van der Pols and published by Van Haren. This book was released on 2012-06-06 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes a process framework for business information management, encompassing the best way to manage and execute business information management in day-to-day practice, and explaining how BiSL® can help.Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework and a domain standard which is consistent with ITIL and ASL. As outsourcing of ICT activities increases, it is essential to maintain control of the services being delivered.

Download or read book Defining IT Success Through The Service Catalog written by Troy DuMoulin and published by Van Haren. This book was released on 2007-02-12 with total page 117 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations.Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availabilityStandard service products enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planningControls over consumption of services are enhancedThe fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects

Download or read book Service Management Strategies that Work written by Troy DuMoulin and published by Van Haren. This book was released on 2007-09-09 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pink Elephant is the world leader in IT management best practices, offering solutions to public and private businesses worldwide, many of them listed in the Fortune 500. The Company specializes in improving the quality of IT services through the application of recognized frameworks, including the IT Infrastructure Library (ITIL®).

Download or read book TOGAF The Open Group Architecture Framework written by Hans van den Bent and published by Van Haren. This book was released on 2007-08-27 with total page 73 pages. Available in PDF, EPUB and Kindle. Book excerpt: In only 15 years the role of information in our society has changed dramatically. We are in the middle of an information revolution guided by the need to put the right information in the right people’s hands at the right time. Information flows within and between organisations as if there are no boundaries between them. It requires infrastructures built on open standards and designed to enable individuals as well as their IT systems to all work together. Managers have to make decisions on the investments they make in information provision. These decisions have become complex and must be taken more often and faster than ever before. Enterprise Architecture is a maturing profession that can help management to understand this growing complexity. Enterprise Architecture can reduce complexity by making plans schemes and designs of the organisation and its information systems and the infrastructure it runs on and therefore emerges as a true profession. TOGAF the Open Group Architectural Framework is a fast growing, worldwide accepted standard that can help organisations build their own Enterprise Architecture in a standardised way. This book explains why this upcoming profession is important and what TOGAF can do to support you and your organisation. This book explains to management how TOGAF can help to make an Enterprise Architecture.

Download or read book The EFQM excellence model for Assessing Organizational Performance written by Chris Hakes and published by Van Haren. This book was released on 2007-07-05 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual European Excellence Award . It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to:assess the health of their organization, identify its strengths and areas for improvement and periodically measure progressidentify and share good management practices, both internally and externallyanticipate and target their desired results in tangible, measurable waysWhether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and evolution of the EFQM Excellence Model, the nature of EFQM and its networks today, and, most importantly, provides step-by-step guidance, together with a series of analysis pro-formas, to enable readers to facilitate an assessment of an organization against each of the 32 elements ( criterion parts ) of the EFQM Excellence Model.

Download or read book Implementing Leading Standards for IT Management written by Getronics and published by Van Haren. This book was released on 2006-09-30 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a world in which people and organizations have to communicate in constantly changing settings standards play a big role. By standards we mean established, described, and widely accepted agreements that make communication between systems – people process and technology – possible and predictable. Getronics has a long history in using and developing IT standards. In 1990 they introduced ITIL into the Dutch market. Subsequently they have helped redevelop ITIL and at the same time expanded the best practices with the development of ASL and BiSL. They have demonstrated their thought leadership and practical knowledge in all areas of IT management and always shared this knowledge with others. In their view a common language to communicate at different levels seems a prerequisite of the network society. This publication Leading standards for IT Management gives the vision of Getronics on standardization in IT. It explains why standards are so important today and the way in which standards come about en how they are accepted. The book describes why IT professionals should adopt and use standards. This publication does not pretend to give an overview of all standards available. On the contrary, it is the selection of standards that was made by Getronics that makes this book useful. It is their conviction or vision that these standards are dominant, inescapable or promising. These standards are: EFQM, Six Sigma, Malcolm Baldrige, CobiT, ITIL, ASL, BiSL, ISO/IEC 20000, CMMI, ISO 17799, MOF, ISPL, PRINCE2, IPMA, PMI-PMBOK, MSP, XML, J2EE, .NET, MDA, UML The cooperation of people, processes and technology play an important role in the provision of good information services. Standards play a vital role in communication at all levels between the components of information services. With this book the authors want to help organizations making the right choices.

Download or read book ISO 9001 2000 written by Ray Tricker and published by The Stationery Office. This book was released on 2006-10-10 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the publication of ISO 9001:2000, there is now a single quality management "requirements" standard that is applicable to all organisations, products and services. ISO 9001:2000 is the only standard that can be used for the certification of a quality management system (QMS) and its generic requirements can be used by any organisation. It is the quality standard which specifies the requirements of quality management systems for use where organisations need to demonstrate their capability to provide products and services which meet both customer needs and relevant regulatory requirements.

Download or read book Process Management Based on SqEME written by Jos.N.A van Oosten and published by Van Haren. This book was released on 2008-04-24 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: SqEME® is an open standard for developing a processed-centred architecture of an enterprise. It may be reproduced freely by any organization wishing to use it to develop a governance structure on the quality of their business processes. SqEME® Process Management is a method that facilitates discussion of the design of the organization, in a subtle but unambiguous way. Processes have to hold a prominent place in observing organizations: how are the different parts of the organization tuned to each other and how does adequate communication take place? SqEME® as a methodology views processes from four different perspectives. SqEME® calls these ‘windows’, by means of which one seeks for the Constitution, Chemistry, Correspondence and Construction of the enterprise. SqEME® is the result of more than twenty years experience with the management of business processes within various organizations. SqEME® has been applied successfully in industry (chemistry, automotive, construction, paper), in the business sector (IT service, healthcare), in the non-profit sector, and in public companies such as the Prosecution Counsel, County Councils and local authorities. This book is particularly aimed at professionals who are involved in the change process within process-driven organizations. Anyone wishing to familiarize themselves with process-centred thinking will be pleased to find that this book adopts an innovative, yet practice-proven approach. The SqEME® Foundation is a platform for discussing the method and its application, where insights into the basic assumptions and backgrounds are shared: www.sqeme.org.

Download or read book ABC of ICT written by Jan Schilt and published by Van Haren. This book was released on 2008-10-03 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage’ to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues. This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more than 35 case examples from industry experts and practitioners on what they have done to solve specific ABC issues. The book can be used in combination with the ABC of ICT card set for creating awareness, assessing your own worst practices and taking your first practical steps in solving them. This book provides a valuable addition on top of ITIL publications on how to ensure ITSM improvement programs can and do deliver lasting value

Download or read book Capacity Management A Practitioner Guide written by Adam Grummit and published by Van Haren. This book was released on 2009-07-29 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world’s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is pivotal in meeting high profile business demands. Aligns with ISO/IEC 20000 and ITIL® ­ISO/IEC lists a set of required capacity management deliverables ­ITIL outlines what should be done in capacity management ­this book starts to describe how to do it Covers details of what capacity management is all about: ­what is capacity management ­why do it – benefits and cost-benefit analysis ­how to do it – data-flows and activities ­who does it – roles and perspectives ­implementation, maintenance, improvement, tools Provides comprehensive templates and checklists: ­objectives, interfaces and data-flows, sub-practices and activities ­metrics, application sizing parameters, data for modelling ­deliverables, reports, CMMI levels, KPIs, risk matrix ­sample capacity plan

Download or read book ASL 2 A Pocket Guide written by Remko van der Pols & Yvette Backer and published by Van Haren. This book was released on 2014-02-26 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Application Services Library ASL is a public domain framework and the standard for application management. This pocket guide offers an introduction to the framework ASL 2, an evolutionary update of the ASL framework that was introduced in 2001 and is used by more and more organizations since then. This compact book offers a generic introduction and additional background information through a case study. This case study offers a historic perspective, with examples comparing the past situation for ASL and the present with ASL 2. ASL will offer support to anyone implementing application management. Additional support is given by best practices that are published on the website of the ASL BiSL Foundation. ASL aligns with other frameworks, e.g. BiSL for Business Information Management and ITIL for IT Service Management.

Download or read book Business Analysis Based on BABOK Guide Version 2 A Pocket Guide written by Jarett Hailes and published by Van Haren. This book was released on 2014-06-24 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) is the collection of knowledge within the profession of business analysis and reflects current generally accepted practices. As with other professions, the body of knowledge is defined and enhanced by the business analysis professionals who apply it in their daily work role. The purpose of this pocket guide to the BABOK® Guide is to help understand the key knowledge found within the BABOK Guide and how it can be applied to a particular situation. Primary target groups for this pocket guide are: • Individuals interested in how business analysis works or who may want to become Business Analysts; • Business Analysts as a quick reference during the course of their day-to-day work; • Team members working on projects or within normal organizational operations where business analysis is performed; • Managers and executives who need to understand how business analysis can help improve their organizations. This pocket guide is based upon the content found in Version 2 of the BABOK Guide. The BABOK Guide was first published by the International Institute of Business Analysis (IIBA) in 2005. Version 2.0 was released in March 2009. The BABOK® Guide describes business analysis areas of knowledge, their associated activities and the tasks and skills necessary to be effective in their execution. The BABOK® Guide is a reference for professional knowledge for business analysis and provides the basis for the Certified Business Analysis Professional™ (CBAP®) and the Certification of Competency in Business Analysis™ (CCBA®) certifications.

Download or read book Fundamentals of Contract and Commercial Management written by International Association for Contract and Commercial Management and published by Van Haren. This book was released on 2013-09-23 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ground-breaking title from the world’s leading authority on contemporary contracting best practices, the IACCM (International Association for Contract and Commercial Management) delivers a lively and practical complete insight into the contracting process which is useful in both business and personal life. Contracts are the language of business, and this book gives readers the essentials that can make a difference to any deal, no matter how big or small. Designed for the non-contract business professional, this book takes project managers and other professionals through the basic process and gives them a road map to improved results, increased value, and successful outcomes In this book you’ll find sensible guidance and approaches to ensure business success. Case studies showing you what can go wrong – and what can go right -- bring theory into the real world. Checklists give confidence and enable you to be certain that you have asked and answered the right questions as you go through any deal. This real-world approach demonstrates the value of effective contracting. This is not dry, academic prose. It is compelling and dynamic advice and tools to manage business relationships for both buyers and sellers.

Download or read book BiSL Next A Framework for Business Information Management written by Brian Johnson and published by Van Haren. This book was released on 2017-02-20 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes the framework of the next generation of Business Information Services Library, BiSL®. BiSL Next is a public domain standard for business information management with guiding principles, good practices and practical templates. It offers guidance for digitally engaged business leaders and those who collaborate with them, with the ultimate goal to improve business performance through better use of information and technology.Twelve elements - four drivers, four domains and four perspectives - are the basis of the guidance in BiSL Next. Target audience of this book are business managers, business information managers, business analysts, CIO’s and IT managers, as well as consultants in this field.While describing the twelve elements, the book offers them insight in the best way to manage, execute and profit from business information management in their enterprise. The book is also the official literature for the BiSL® Next Foundation exam.

Download or read book BiSL Next A Framework for Business Information Management 2nd edition written by Brian Johnson and published by Van Haren. This book was released on 2018 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes the framework of the next generation of Business Information Services Library, BiSL®. BiSL Next is a public domain standard for business information management with guiding principles, good practices and practical templates. It offers guidance for digitally engaged business leaders and those who collaborate with them, with the ultimate goal to improve business performance through better use of information and technology. Twelve elements - four drivers, four domains and four perspectives - are the basis of the guidance in BiSL Next. Target audience of this book are business managers, business information managers, business analysts, CIO’s and IT managers, as well as consultants in this field.While describing the twelve elements, the book offers them insight in the best way to manage, execute and profit from business information management in their enterprise. The book is also the official literature for the BiSL® Next Foundation exam.