Download or read book Benchmarking for Best Practices written by Christopher E. Bogan and published by McGraw-Hill Companies. This book was released on 1994 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Packed with dramatic case studies, this step-by-step guide shows managers how to adopt the seminal benchmarking techniques revolutionizing quality at companies like Federal Express, AT&T, and other industry leaders. Features timesaving tips, evaluation charts, graphs, ethics, and antitrust guidelines. 50 illus.
Download or read book Benchmarking for Best Practices in the Public Sector written by Patricia Keehley and published by Jossey-Bass. This book was released on 1997 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: With a benchmarking partner, and how to plan a strategy for using the project's findings.
Download or read book Benchmarking for Best Practice written by Mohamed Zairi and published by Routledge. This book was released on 1998 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: For any practitioner wanting to establish best practice in a wide variety of business areas, BENCHMARKING FOR BEST PRACTICE uses recent case studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. It is also an ideal textbook on the application of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples.
Download or read book Benchmarking Best Practices in Maintenance Management written by Terry Wireman and published by Industrial Press Inc.. This book was released on 2004 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: All the necessary tools to be successful.
Download or read book Benchmarking in the Public and Nonprofit Sectors written by Patricia Keehley and published by John Wiley & Sons. This book was released on 2008-04-15 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of Benchmarking in the Public and Nonprofit Sectors offered public officials and administrators at all levels of government a unique and practical guide to identifying best practices and implementing them in their organizations. Based on the most current research, this new edition of the best-selling guide provides an updated, solution-driven methodology for benchmarking in both the public and nonprofit sectors. Unique in its focus solely on benchmarking, the authors take a step-by-step approach to two benchmarking techniques, differentiating between the two and then providing a new approach to solution-driven benchmarking that requires less time and fewer resources. Benchmarking in the Public and Nonprofit Sectors provides new tools, many updated case studies, and additional examples not only from government and nonprofit agencies, but also from the international community. This important resource will help practitioners implement a quick, proven method as they search for solutions to their most pressing problems. Praise for Benchmarking in the Public and Nonprofit Sectors "This is an important management tool for government and nonprofit managers to make their agencies more effective, efficient, and responsive to their constituencies." -W. David Patton, director, Center for Public Policy and Administration, University of Utah
Download or read book Maintenance Benchmarking and Best Practices written by Ralph W. Peters and published by McGraw Hill Professional. This book was released on 2010-06-14 with total page 598 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the past decade, companies have redirected their maintenance operational focus from internal cost-cutting to profit-maximization. This approach is referred to as profit centered maintenance. Peters provides maintenance supervisors and managers with a benchmarking/best practices road-map called the Maintenance Operations Scoreboard. The Scoreboard will allow maintenance managers to: a) determine and quantify benefits and savings, b) improve craft productivity and c) define a strategy to improve efficiency and productivity. These things are at the heart of a successful Profit Centered Maintenance organization. The author-devised Maintenance Operations Scoreboard is used to perform over 200 maintenance evaluations in over 5,000 profit centered maintenance organizations. For example, at Honda of America, it was used extensively to direct maintenance strategy. It was later translated into Japanese for presentation to key Japanese executives. Another excellent example is Boeing Commercial Aircraft Inc. Boeing combined elements from this same Scoreboard with their company-wide maintenance goals to develop ‘The Boeing Scoreboard for Maintenance Excellence.’ Over 60 facility maintenance work units, at region, group and team levels, are evaluated at on-site visits using the Scoreboard criteria.
Download or read book Benchmarking written by Robert C. Camp and published by CRC Press. This book was released on 2024-11-01 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by Dr. Robert Camp, universally regarded as the founding father of the benchmark process, this bestseller is quite simply the definitive reference on the topic. Camp guides readers through the historic ten-step benchmarking process that he developed while at Xerox. This process is credited with reviving that company when it was floundering in 1979. Camp presents other examples of the process, including its dramatic application to L.L. Bean. He uses these examples to show managers how to relate benchmarking to their own circumstances and then provides them with expert strategy and tips so that they can efficiently and easily launch their own quest for best performance.
Download or read book Benchmarking Handbook written by B. Andersen and published by Springer Science & Business Media. This book was released on 1995-12-31 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking is a powerful tool for improvement. It is one of the fastest-growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever, there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need.
Download or read book Benchmarking for Nonprofits written by Jason Saul and published by Fieldstone Alliance. This book was released on 2004 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The no-cost way to improve your organization on a daily basis Most nonprofits are already benchmarking informally. This unique book defines a formal way to benchmark. You'll learn how to prepare your organization, measure performance, and implement best practices as well as learning the five key steps of benchmarking, the arguments against benchmarking--and why you should disregard them, how benchmarking differs from evaluation and assessment, how to form a benchmarking team, how to create a "success equation" that helps you measure your organization's performance, how to make sure to measure what matters, how to choose your benchmarking partners--and what you can learn from the "wrong" partner, and how to overcome staff resistance to benchmarking. Practical tools help you benchmark what matters Real-world examples illustrate benchmarking in action. Exercises and worksheets guide you through processes such as drafting a benchmarking plan; identifying and analyzing the things in your organization that need improvement; prioritizing which processes to focus on; identifying your CTQ (critical to quality) outcomes; and more. The way to survive as a nonprofit in today's market is to thrive. With so many organizations seeking the same dollars, only the best will endure. Benchmarking ensures that your organization is always operating at peak performance. It's something you can't afford not to do--especially since you can do it for free!
Download or read book Global Cases in Benchmarking written by Robert C. Camp and published by . This book was released on 1998 with total page 666 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents 27 real-life case studies of successful benchmarking investigations from around the world. Using examples from the manufacturing, service, nonprofit, government and education sectors, this book demonstrates that learning from others, is one of the most efficient ways to improve performance.
Download or read book Municipal Benchmarks written by David N. Ammons and published by M.E. Sharpe. This book was released on 2012-03-06 with total page 538 pages. Available in PDF, EPUB and Kindle. Book excerpt: Completely updated with new listings and statistics throughout, this comprehensive resource goes beyond the current literature on local government performance measurement and provides benchmarks on more than 40 key topics against which performance can be assessed in all areas of operation. "Ammons has assembled a remarkable volume of benchmark data for a comprehensive range of municipal government services. Municipal Benchmarks will be of considerable help for municipalities in laying the groundwork for an accountable government." - Harry Hatry, The Urban Institute "I am delighted to see that ideas for advancing our industry are alive and thriving. Ammons's collection does an incredible service to every municipal manager in the country, and perhaps the world. These benchmarks clearly set standardized ways of looking at measuring the performance of municipal service delivery." - Ted Gaebler, City Manager, Rancho Cordoba, CA (co-author of Reinventing Government)
Download or read book The Public Productivity and Performance Handbook written by Marc Holzer and published by Routledge. This book was released on 2021-07-26 with total page 550 pages. Available in PDF, EPUB and Kindle. Book excerpt: A productive society is dependent upon high-performing government. This third edition of The Public Performance and Productivity Handbook includes chapters from leading scholars, consultants, and practitioners to explore all of the core elements of improvement. Completely revised and focused on best practice, the handbook comprehensively explores managing for high performance, measurement and analysis, costs and finances, human resources, and cutting-edge organizational tools. Its coverage of new and systematic management approaches and well-defined measurement systems provides guidance for organizations of all sizes to improve productivity and performance. The contributors discuss such topics as accountability, organizational effectiveness after budget cuts, the complementary roles of human capital and “big data,” and how to teach performance management in the classroom and in public organizations. The handbook is accompanied by an online companion volume providing examples of performance measurement and improvement manuals across a wide variety of public organizations. The Public Performance and Productivity Handbook, Third Edition, is required reading for all public administration practitioners, as well as for students and scholars interested in the state of the public performance and productivity field.
Download or read book A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry written by Paul Ryus and published by Transportation Research Board. This book was released on 2010 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB's Transit Cooperative Research Program (TCRP) Report 141: A Methodology for Performance Measurement and Peer Comparison in the Public Transportation Industry explores the use of performance measurement and benchmarking as tools to help identify the strengths and weaknesses of a transit organization, set goals or performance targets, and identify best practices to improve performance.
Download or read book Total Quality Management In The Public Sector written by Morgan, Colin and published by McGraw-Hill Education (UK). This book was released on 1994-02-01 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
Download or read book The CQ Press Guide to Urban Politics and Policy in the United States written by Christine Kelleher Palus and published by CQ Press. This book was released on 2016-02-11 with total page 489 pages. Available in PDF, EPUB and Kindle. Book excerpt: The CQ Press Guide to Urban Politics and Policy in the United States will bring the CQ Press reference guide approach to topics in urban politics and policy in the United States. If the old adage that “all politics is local” is even partially true, then cities are important centers for political activity and for the delivery of public goods and services. U.S. cities are diverse in terms of their political and economic development, demographic makeup, governance structures, and public policies. Yet there are some durable patterns across American cities, too. Despite differences in governance and/or geographic size, most cities face similar challenges in the management of public finances, the administration of public safety, and education. And all U.S. cities have a similar legal status within the federal system. This reference guide will help students understand how American cities (from old to new) have developed over time (Part I), how the various city governance structures allocate power across city officials and agencies (Part II), how civic and social forces interact with the organs of city government and organize to win control over these organs and/or their policy outputs (Part III), and what patterns of public goods and services cities produce for their residents (Part IV). The thematic and narrative structure allows students to dip into a topic in urban politics for deeper historical and comparative context than would be possible in either an A-to-Z encyclopedia entry or in an urban studies course text. FEATURES: Approximately 40 chapters organized in major thematic parts in one volume available in both print and electronic formats. Front matter includes an Introduction by the Editors along with biographical backgrounds about the Editors and the Contributing Authors. Back matter includes a compilation of relevant topical data or tabular presentation of major historical developments (population grown; size of city budgets; etc.) or historical figures (e.g., mayors), a bibliographic essay, and a detailed index. Sidebars are provided throughout, and chapters conclude with References & Further Readings and Cross References to related chapters (as links in the e-version). This Guide is a valuable reference on the topics in urban politics and policy in the United States. The thematic and narrative structure allows researchers to dip into a topic in urban politics for a deeper historical and comparative context than would be possible in either an A-to-Z encyclopedia entry or in an urban studies course text.
Download or read book Municipal Benchmarks written by David Ammons and published by Routledge. This book was released on 2014-12-18 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt: Completely updated with new listings and statistics throughout, this comprehensive resource goes beyond the current literature on local government performance measurement and provides benchmarks on more than 40 key topics against which performance can be assessed in all areas of operation. "Ammons has assembled a remarkable volume of benchmark data for a comprehensive range of municipal government services. Municipal Benchmarks will be of considerable help for municipalities in laying the groundwork for an accountable government." - Harry Hatry, The Urban Institute "I am delighted to see that ideas for advancing our industry are alive and thriving. Ammons's collection does an incredible service to every municipal manager in the country, and perhaps the world. These benchmarks clearly set standardized ways of looking at measuring the performance of municipal service delivery." - Ted Gaebler, City Manager, Rancho Cordoba, CA (co-author of Reinventing Government)
Download or read book The EU and Federalism written by Finn Laursen and published by Routledge. This book was released on 2016-03-23 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tracing the evolution of federalist theory and the European Union (EU), an international line up of distinguished experts debate the pros and cons of treating the EU in a comparative context and ask whether a constitutional equilibrium has been reached in the EU. They examine policymaking or modes of governance in the areas of employment, health, environment, security and migration, comparing the EU's policies with policies of both international organisations like NATO, OECD and federal states such as Canada, Japan and South Africa.
