Download or read book ITIL Intermediate Certification Companion Study Guide written by Helen Morris and published by John Wiley & Sons. This book was released on 2016-04-18 with total page 1272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.

Download or read book ITIL 4 A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 2019-04-30 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: • understanding the key concepts of service management • understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management • understanding the four dimensions of service management • understanding the purpose and components of the ITIL service value system • understanding the six activities of the service value chain, and how they interconnect • knowing the purpose and key terms of 15 of the 34 ITIL practices • understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.

Download or read book Service Delivery written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2001 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Delivery is the second element in the new ITILInfrastructure Library to be published. Service providersneed to offer business users adequate support - ServiceDelivery covers all aspects that must be taken intoconsideration. Issues covered include Service LevelManagement, Financial Management for IT Services, ITService ......

Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use

Download or read book A Practical Guide to Information Systems Strategic Planning written by Anita Cassidy and published by CRC Press. This book was released on 2016-04-19 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: The foundation of a successful information systems strategic plan is the recognition that business direction and requirements must drive the IS strategy and computing architecture. A Practical Guide to Information Systems Strategic Planning, Second Edition outlines a systematic approach to guide you through the development of an effective IS plan t

Download or read book Strategies and Technologies for Developing Online Computer Labs for Technology Based Courses written by Chao, Lee and published by IGI Global. This book was released on 2007-10-31 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: For technology-based online courses, computer labs are necessary to support hands-on practice for IT products. The implementation of an online computer teaching lab is a challenging task. Strategies & Technologies for Developing Online Computer Labs for Technology-Based Courses discusses design strategies, implementation difficulties, and the effectiveness of online labs. This book provides scholars, researchers, and practitioners support for lab-based e-learning, gives guidance on the selection of technologies for various projects, and illustrates Web-based teaching with case studies.

Download or read book ADKAR written by Jeff Hiatt and published by Prosci. This book was released on 2006 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change.

Download or read book Implementing Service and Support Management Processes written by Carrie Higday-Kalmanowitz and published by The Stationery Office. This book was released on 2005-03-11 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (ISBN 011330952X) and 'Service Delivery' (ISBN 0113309503) but also includes additional processes as well as a Balanced Scorecard Service Model. Processes covered in the book are: Financial and Operations Management; Knowledge Management; Configuration Management; Change Management; Release Management; Incident Management; Problem Management; Service Level Management; Capacity and Workforce Management; Availability Management; IT Service Continuity Management; and Customer Satisfaction Measurement.

Download or read book Rizvi s CAPM Exam Prep Guide written by S. Hasnain Rizvi and published by FriesenPress. This book was released on 2016-08-11 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Truth #1: This book will make you conquer the CAPM® certification exam. Truth #2: Rizvi’s CAPM® Exam Prep Guide is a no-nonsense detailed approach to retain knowledge you gain, and pass the CAPM® exam on the first try. Truth #3: This book will lead you through The PMBOK Guide®, 5th Ed, with ease, picking up on the key elements of project management. Truth #4: This study guide simplifies the complicated terms, definitions and concepts that are critical to passing the exam. Truth #5: Inside you will find: Project Management Fundamentals Chapters dedicated to each of the Knowledge Areas Clearly identified areas to focus on for the exam Sample questions to test key knowledge after each section Truth #6: You need to get Rizvi’s CAPM® Exam Prep Guide now!

Download or read book A Practical Guide to Reducing IT Costs written by Anita Cassidy and published by J. Ross Publishing. This book was released on 2009-12-15 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text provides a toolkit of innovative ideas to assess and decrease costs in an organization. It outlines a compilation of practical advice based on interviews and comments from more than 60 CIOs and IT leaders and includes many other proven ideas that will successfully reduce IT costs.

Download or read book PMP Project Management Professional Exam Review Guide written by Kim Heldman and published by John Wiley & Sons. This book was released on 2011-08-26 with total page 431 pages. Available in PDF, EPUB and Kindle. Book excerpt: An up-to-date, concentrated study aide aimed at preparing you for PMP certification The Project Management Professional (PMP) certification is the one of the most desired certification in today's IT marketplace. Candidates are required to have thousands of hours of Project Management experience even before taking the PMP exam. As the ideal reading companion to PMP: Project Management Professional Exam Study Guide, 6th Edition, this essential review gives you that extra preparation you need to approach the grueling PMP exam with confidence. More than 120 review questions, two bonus exams, electronic flashcards, and a searchable electronic key term database all contribute to your preparation for taking the PMP exam. Works hand in hand with PMP: Project Management Professional Exam Study Guide, 6th Edition Maps to the five domain areas of the PMP exam: initiating the project, planning the project, executing the project, monitoring and controlling the project, and closing the project Features an accompanying CD that has the Sybex Test Engine, electronic flashcards, and a searchable PDF of key terms If you're looking to be as prepared as possible before taking the 200-question, 4-hour PMP exam, then this review guide is a must-read.

Download or read book IT Service Management ISO IEC 20000 1 2018 Introduction and Implementation Guide Second edition written by Dolf van der Haven and published by Van Haren. This book was released on 2020-10-26 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Download or read book The Shortcut Guide to Improving IT Service Support Through ITIL written by Realtimepublishers.com and published by Realtimepublishers.com. This book was released on 2007 with total page 103 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Handbook on Business Process Management 2 written by Jan vom Brocke and published by Springer. This book was released on 2014-08-28 with total page 864 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world's leading BPM thought leaders. This second volume focuses on the managerial and organizational challenges of BPM such as strategic and cultural alignment, governance and the education of BPM stakeholders. As such, this book provides concepts and methodologies for the integration of BPM. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM. The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM.

Download or read book Managing Information Technology written by Francisco Castillo and published by Springer Nature. This book was released on with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book CISSP Study Guide written by Eric Conrad and published by Newnes. This book was released on 2012-08-29 with total page 600 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation This study guide is aligned to cover all of the material included in the CISSP certification exam. Each of the 10 domains has its own chapter that includes specially designed pedagogy to aid the test-taker in passing the exam.

Download or read book Enterprise Project Management written by Claude H. Maley and published by CRC Press. This book was released on 2023-09-19 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enterprise Project Management: A Comprehensive Guide to Successful Management by Projects covers the essential and fundamental topics of Enterprise Project Management and Management of Change by projects. It is written for portfolio, program, and project managers, members of the project community, upper-and middle-levelmanagement, functional and operational managers, and all who desire to acquire an understanding of effective change by project management. The book covers in-depth the following important aspects of Enterprise Project Management: Achieving organizational goals Management of programs Benefits realization management Stakeholder management and engagement Project portfolio management (PPM) and the Project Management Office (PMO) The book explains how enterprises can consistently succeed in managing projects by aligning them with Business Goals and clearly defining what needs to be achieved. It shows how to ensure that Enterprise Project Management is fully deployed, and that project management concepts, methods, and techniques are available and utilized to deliver business value and realize benefits. The book helps managers to answer the question, “Are we doing the right projects?” by covering how PPM can ensure project alignment with strategic or operational goals and the efficient use of scarce resources and funding to achieve Objectives and Goals. It also helps managers to answer the question, “Are we doing projects right?” by explaining the critical role of a PMO, which supports excellence in project management by enhancing the proficiencies of Project Managers and providing the foundational tools and techniques for project success.