Download or read book At America s Service written by Karl Albrecht and published by McGraw-Hill Professional Publishing. This book was released on 1988 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Expands concepts introduced in Service America book, & outlines strategy for achieving customer focus.
Download or read book At America s Service written by Karl Albrecht and published by Grand Central Publishing. This book was released on 1992-01-01 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.
Download or read book Service America in the New Economy written by Karl Albrecht and published by McGraw-Hill Companies. This book was released on 2002 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this world of technological commerce customer loyalty is waning. This guide, using innovative techniques and methodologies combined with real-life examples, provides insight into strategies to confront the either do it bigger or do it better imperative and the truth of what service means.
Download or read book Service and Style written by Jan Whitaker and published by Macmillan. This book was released on 2006-08-22 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher Description
Download or read book Inside a U S Embassy written by Shawn Dorman and published by Potomac Books, Inc.. This book was released on 2011 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inside a U.S. Embassy is widely recognized as the essential guide to the Foreign Service. This all-new third edition takes readers to more than fifty U.S. missions around the world, introducing Foreign Service professionals and providing detailed descriptions of their jobs and firsthand accounts of diplomacy in action. In addition to profiles of diplomats and specialists around the world-from the ambassador to the consular officer, the public diplomacy officer to the security specialist-is a selection from more than twenty countries of day-in-the-life accounts, each describing an actual day on.
Download or read book An Assessment of Veterinary Diagnostic Laboratory Services in the Americas written by Carlos Arellano and published by Bib. Orton IICA / CATIE. This book was released on 1982 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Waiting on a Train written by James McCommons and published by Chelsea Green Publishing. This book was released on 2009-11-06 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: During the tumultuous year of 2008--when gas prices reached $4 a gallon, Amtrak set ridership records, and a commuter train collided with a freight train in California--journalist James McCommons spent a year on America's trains, talking to the people who ride and work the rails throughout much of the Amtrak system. Organized around these rail journeys, Waiting on a Train is equal parts travel narrative, personal memoir, and investigative journalism. Readers meet the historians, railroad executives, transportation officials, politicians, government regulators, railroad lobbyists, and passenger-rail advocates who are rallying around a simple question: Why has the greatest railroad nation in the world turned its back on the very form of transportation that made modern life and mobility possible? Distrust of railroads in the nineteenth century, overregulation in the twentieth, and heavy government subsidies for airports and roads have left the country with a skeletal intercity passenger-rail system. Amtrak has endured for decades, and yet failed to prosper owing to a lack of political and financial support and an uneasy relationship with the big, remaining railroads. While riding the rails, McCommons explores how the country may move passenger rail forward in America--and what role government should play in creating and funding mass-transportation systems. Against the backdrop of the nation's stimulus program, he explores what it will take to build high-speed trains and transportation networks, and when the promise of rail will be realized in America.
Download or read book Civil Service Reform in Latin America and the Caribbean written by Shahid Amjad Chaudhry and published by World Bank Publications. This book was released on 1994-01-01 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: This collection of papers was presented at the World Bank Conference on 'Civil service reform in Latin America and the Caribbean', held in 1993. The goal of the conference was to promote the flow of ideas among researchers and practitioners in the civil s
Download or read book Public Workers in Service of America written by Frederick W. Gooding Jr. and published by University of Illinois Press. This book was released on 2023-08-15 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: From white-collar executives to mail carriers, public workers meet the needs of the entire nation. Frederick W. Gooding Jr. and Eric S. Yellin edit a collection of new research on this understudied workforce. Part One begins in the late nineteenth- and early twentieth century to explore how questions of race, class, and gender shaped public workers, their workplaces, and their place in American democracy. In Part Two, essayists examine race and gender discrimination while revealing the subtle contemporary forms of marginalization that keep Black men and Black and white women underpaid and overlooked for promotion. The historic labor actions detailed in Part Three illuminate how city employees organized not only for better pay and working conditions but to seek recognition from city officials, the public, and the national labor movement. Part Four focuses on nurses and teachers to address the thorny question of whether certain groups deserve premium pay for their irreplaceable work and sacrifices or if serving the greater good is a reward unto itself. Contributors: Eileen Boris, Cathleen D. Cahill, Frederick W. Gooding Jr., William P. Jones, Francis Ryan, Jon Shelton, Joseph E. Slater, Katherine Turk, Eric S. Yellin, and Amy Zanoni
Download or read book America s Peacemakers written by Bertram Levine and published by University of Missouri Press. This book was released on 2020-11-23 with total page 506 pages. Available in PDF, EPUB and Kindle. Book excerpt: America's Peacemakers: The Community Relations Service and Civil Rights tells the behind-the-scenes story of a small federal agency that made a big difference in civil rights conflicts over the last half century. In this second edition of Resolving Racial Conflict: The Community Relations Service and Civil Rights, 1964–1989, Grande Lum continues Bertram Levine’s excellent scholarship, expanding the narrative to consider the history of the Community Relations Service (CRS) of the U.S. Department of Justice over the course of the last three decades. That the Trump administration has sought to eliminate CRS gives this book increased urgency and relevance. Covered in this expanded edition are the post–9/11 efforts of the CRS to prevent violence and hate crimes against those perceived as Middle Eastern. Also discussed are the cross-border Elián González custody dispute and the notable tragedies of Trayvon Martin and Michael Brown, both of which brought police interaction with communities of color back into the spotlight. The 2009 Matthew Shepard and James Byrd, Jr., Hate Crimes Prevention Act substantially altered CRS’s jurisdiction, which began to focus on gender, gender identity, religion, sexual orientation, and disability in addition to race, color, and national origin. Lum’s documentation of this expanded jurisdiction provides insight into the progression of civil rights. The ongoing story of the Community Relations Service is a crucial component of the national narrative on civil rights and conflict resolution. This new edition will be highly informative to all readers and useful to professionals and academics in the civil rights, dispute resolution, domestic and international peacemaking, and law enforcement-community relations fields.
Download or read book Health Services in Latin America and Asia written by José Núñez del Arco and published by IDB. This book was released on 2001 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: On either side of the globe, poor people often do not have access to the health services they need. Improvements in health care systems in Asia have lagged behind economic development, and progress in expanding health coverage in Latin America has been skewed across income levels. Health Services in Latin America and Asia takes a close look at how countries in both regions provide health care services, including the strategies that work and the problems that persist. The book documents encouraging progress in Bolivia, Brazil, China and Vietnam, and important preventive care programs in Central America and Thailand. It also examines health services in Chile, Colombia, the Philippines and Malaysia, as well as the health system and insurance model in Japan.Even though public and preventive health require specific and sustained allocations, both regions continue to use health insurance and other supply mechanisms to expand health service coverage. The book recommends broadening the supply of services through family doctors and community health workers, an alternative approach that would likely improve the equity, efficiency and sustainability of services.
Download or read book Service America written by Karl Albrecht and published by Grand Central Publishing. This book was released on 1990 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: The acclaimed bestseller that revolutionized the way American companies think about their customers, Service America! is a must-read for executives, entrepreneurs, and managers who want to catch the tidal wave of change sweeping the economy.
Download or read book Confusion in the Legal Framework of the American Financial System and Service Industry written by United States. Congress. House. Committee on Government Operations. Commerce, Consumer, and Monetary Affairs Subcommittee and published by . This book was released on 1983 with total page 558 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Development of the American Ocean Mail Service and American Commerce written by United States. Congress. Senate. Committee on Commerce and published by . This book was released on 1908 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Mental Health and the Elderly Issues in service delivery to the American Indian and the Hispanic communities Denver CO May 27 1988 written by United States. Congress. House. Select Committee on Aging and published by . This book was released on 1988 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Grateful American written by Gary Sinise and published by Thomas Nelson. This book was released on 2019-02-12 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the moving, entertaining, never-before-told story of how one man found his calling: to see that those who defend this country and its freedoms are never forgotten. As a kid in suburban Chicago, Gary Sinise was more interested in sports and rock 'n' roll than reading or schoolwork. But when he impulsively auditioned for a school production of West Side Story, he found his true purpose--or so it seemed. Within a few years, Gary and a handful of friends created what became one of the most exciting and important new theater companies in America. From its humble beginnings in a suburban Chicago church basement and eventual move into the city, the Steppenwolf Theatre Company launched a series of groundbreaking productions, igniting Gary's career along with those of John Malkovich, Joan Allen, Gary Cole, Laurie Metcalf, Jeff Perry, John Mahoney, and countless others. Television and film came calling soon after, and Gary starred in Of Mice and Men (which he also directed) and The Stand before taking the role that would change his life in unforeseeable ways: Lieutenant Dan in the Academy Award-winning Forrest Gump. The military community's embrace of the character of the disabled veteran was matched only by the depth of Gary's realization that America's defenders had not received all the honor, respect, and gratitude their sacrifices deserve. In the aftermath of the September 11 attacks, this became Gary's new calling. Grateful American, now a New York Times bestseller, documents Gary's dedication to working tirelessly on behalf of those who serve this country, sharing stories about how he has: Entertained more than a half million troops around the world playing bass guitar with his Lt. Dan Band Raised funds on behalf of veterans Founded the Gary Sinise Foundation with a mission to serve and honor America's defenders, veterans, first responders, their families, and those in need Grateful American is the moving, entertaining, profoundly gripping story of how one man found his life's work: to see that those who defend this country and its freedoms are never forgotten. Praise for Grateful American: "Gary Sinise writes as he lives, and as the artist and actor he has always been: with American authenticity, purpose, and a conviction that is inseparable from his nature." --Tom Hanks, actor and filmmaker "No entertainer alive today has visited and performed more for our troops at veterans hospitals and military bases all over the world than Gary Sinise. For years his foundation has built 'smart homes' for our troops that were severely wounded in combat. The book is called Grateful American, and I promise that after you read it you will be grateful for what Gary has accomplished and contributed to our country. He's truly one of a kind." --Clint Eastwood, actor, director, producer, and musician
Download or read book Service and Therapy Dogs in American Society written by John J. Ensminger and published by Charles C. Thomas Publisher. This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This well-written and informative book has become the standard on the uses and laws regarding therapy and service dogs. With the expansion of new service dog types, a greater complexity with regard to service animal laws and regulations and the interpretation of these by the courts has developed. This book carefully examines these complexities at both the state and federal levels. In addition, the expanded use of therapy dogs in facilities and institutions has brought with it a paradigm shift in society's acceptance and acknowledgment of the canine capacity to contribute in meaningful ways to.the lives of ill and institutionalized persons.--From publisher.
