Download or read book An Education in Service Management A guide to building a successful service management career and delivering organisational successAn Education in Service Management A guide to building a successful service management career and delivering organisational success written by David Barrow and published by IT Governance Ltd. This book was released on 2023-12-11 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: An Education in Service Management – A guide to building a successful service management career and delivering organisational success IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts. ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how: Working in or with ITSM enables you to build a career that spans global industries, locations and sectors; ITSM roles vary from service desk analyst to chief technology officer or consultant; and As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.
Download or read book Service Management written by Bart Van Looy and published by Pearson Higher Ed. This book was released on 2013-03-07 with total page 545 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. This edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy. Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today. Services Management is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.
Download or read book Service Science Management and Engineering written by Bill Hefley and published by Springer Science & Business Media. This book was released on 2008-01-08 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21st Century. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering. Readers will derive an understanding of education needs and program offerings in SSME.
Download or read book Valuepack written by Joe Peppard and published by Financial Times/Prentice Hall. This book was released on 2006-07-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Services Management: An Integrated Approach 2/e The book provides a comprehensive insight into the service management industry and it's importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy. Services Management second edition is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students. Essence of Business Process Re-Engineering 1/e A concise, usable guide to re-engineering business processes for competitive advantage, this quick guide goes beyond the hype to demonstrate exactly what business process re-engineering (BPR) is all about, and what it can and cannot accomplish. Readers will learn how and where to begin the BPR process and the do's and don'ts for making sure that BPR really pays off.
Download or read book Management Education for the World written by K. Muff and published by Edward Elgar Publishing. This book was released on 2013 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ô50+20 not only raises the sights for those charged with the development of our future leaders, but also provides a clear roadmap for delivering on that ambition. As such, it is an important contribution to a journey of transformation that affects not only the future of business, but the very planet itself.Õ Ð Paul Polman, Unilever, US ÔThe 50+20 initiative is an ambitious effort that highlights the urgent need for radical change in what we teach and how management education is delivered today. In a world that faces so many different and fast-evolving challenges, the initiative is indeed timely and needed.Õ Ð Peter Bakker, World Business Council for Sustainable Development, Switzerland ÔWe now finally have a blueprint that can be used as a foundation for a new contract between business schools and society. Changing the way we educate our business leaders for tomorrow will change the world for the better.Õ Ð Rakesh Khurana, Harvard Business School, US For many years commentators have described what is wrong with business schools Ð characterizing them as the breeding grounds of a culture of greed and self-enrichment in global business at the expense of the rest of society and of nature. Management Education for the World is a response to this critique and a handbook for those seeking to educate and create knowledge for a new breed of business leaders. It presents a vision for the transformation of management education in service of the common good and explains how such a vision can be implemented in practice. The 50+20 vision, as it is also known, was developed through a collaborative initiative between the Globally Responsible Leadership Initiative, the World Business School Council for Sustainable Business and the U.N.-backed Principles of Responsible Management Education and draws on the expertise of sustainability scholars, business and business school leaders and thought leaders from many other walks of life. This book explores the 21st century agenda of management education, identifying three fundamental goals: educating and developing globally responsible leaders, enabling business organizations to serve the common good, and engaging in the transformation of business and the economy. It is a clarion call of service to society for a sector lost between the interests of faculty, business and the schools themselves at the expense of people and planet. It sees business education stepping up to the plate with the ability of holding and creating a space to provide responsible leadership for a sustainable world embodied in the central and unifying element of the 50+20 vision, the collaboratory. Management Education for the World is written for everyone concerned or passionate about the future of management education: consultants, facilitators, entrepreneurs and leaders in organizations of any kind, as well as policymakers and others with an interest in new and transformative thinking in the field. In particular, teachers, researchers, students and administrators will find it an invaluable resource on their journey.
Download or read book Service Management written by James A. Fitzsimmons and published by Irwin/McGraw-Hill. This book was released on 2004 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Operations and Service Management Concepts Methodologies Tools and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2017-11-30 with total page 1812 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.
Download or read book Management of Nursing Services and Education E Book written by Clement I and published by Elsevier Health Sciences. This book was released on 2015-06-15 with total page 567 pages. Available in PDF, EPUB and Kindle. Book excerpt: New to the Second EditionNew concepts/techniques of management added in several chaptersUpdated information added in a number of chaptersOutdated content has been replaced with new up-to-date informationAn altogether new look and feel provided to the book
Download or read book The Future of Management Education written by Martin R. Fellenz and published by Routledge. This book was released on 2022-04-07 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: To remain relevant, management education must reflect the realities that influence its subject matter, management, while at the same time addressing societal needs and expectations. Faced by powerful drivers of change, many of which are amplified by the immense turbulence caused by the COVID-19 pandemic in early 2020, an assessment of where management education stands and where it is going is timely. This book brings together management education scholars, practitioners, and stakeholders to identify trends and to critically analyse key challenges from their respective perspectives. They consider the requirements for providing relevant management education in the future and explore changes and opportunities around themes such as responsibility, sustainability, innovation, competitive strategy, and technological change. The different perspectives of the authors contribute distinct insights and form a fascinating kaleidoscope of reflections on the present and predictions and prescriptions for the future of management education. The result is a comprehensive volume that will be essential reading for scholars and administrators committed to the growth and development of management education. It also will be of keen interest to management educators as well as management learners who will shape and be shaped by the management education of the future.
Download or read book The Practical Guide To World Class IT Service Management written by Kevin J. Smith and published by Outskirts Press. This book was released on 2017-03-21 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
Download or read book Information Technology Governance and Service Management Frameworks and Adaptations written by Cater-Steel, Aileen and published by IGI Global. This book was released on 2008-08-31 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.
Download or read book Foundations of Recreational Service Management written by Jay S. Shivers and published by McFarland. This book was released on 2021-02-10 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: This thorough text introduces students to the principles and ways of management in public recreational service. It includes a history of the modern recreational service movement, a general overview of the field, and a detailed guide to best practices in leadership, coordination, public relations, planning and budgeting. Tips on how to find the best service possible in one's community are offered and the complex relationship between public recreational services and politics is also discussed. Other topics range from staff organization to evaluating the effectiveness of a recreational program.
Download or read book Research Handbook on Services Management written by Davis, Mark M. and published by Edward Elgar Publishing. This book was released on 2022-08-05 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field.
Download or read book Management in the Active Classroom written by Ron Berger and published by EL Education Incorporated - EL Ed Publications. This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: About Management in the Active Classroom A well-managed classroom almost runs itself. Students are focused and respectful, whether they are silent at their desks or active throughout the classroom-collaborating, experimenting, discovering, and creating. This book is a guide for teachers who want their classrooms to run well in all settings, where students are self-directed and self-disciplined learners. It is a book of proven, practical strategies harvested from successful schools across the United States. Strategies are described in concrete language, illustrated through classroom examples, and illuminated by companion videos. This guide will equip teachers, whether veterans or brand-new, to join inspired, collaborative learning with a calm and thoughtful classroom culture.
Download or read book Catalog written by Food and Nutrition Information Center (U.S.) and published by . This book was released on 1974 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Bulletin of the United States Bureau of Labor Statistics written by and published by . This book was released on 1913 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A Compilation of Federal Education Laws written by United States and published by . This book was released on 2002 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt:
