Download or read book Customer Service Is More Than a Department written by Thomas P. Reilly and published by . This book was released on 2003-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you serve people, at any level of a company, this book is for you. There is a greater awareness today for the improtance of providing good customer service and fundamental to our serving others is a belief that we must treat each other with respect.
Download or read book An Attitude of Excellence written by Dr. Willie Jolley and published by BenBella Books. This book was released on 2018-10-16 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: You imagine a "new and improved" version of yourself—one who has achieved your goals and reached your definition of success. But you stop at wanting to be better because you don't feel you have the tools to achieve it. You do have the power to make yourself into a winner. Success isn't a matter of chance—it's a matter of choice. It all comes down to your attitude and a mindset to pursue excellence. When you make the conscious choice to develop an attitude of excellence, you will achieve more, enjoy more, have better relationships, take better care of yourself physically and mentally, and vastly improve the quality of your day-to-day life. Armed with a positive attitude and the determination to pursue excellence, plus a coach to help you stay focused, you will become the best version of yourself. Dr. Willie Jolley is a world-renowned speaker and motivational coach. He is the expert Ford Motor Company turned to while on the brink of bankruptcy, and he helped the company go on to reject a government bailout and to reach billion-dollar profits. In this powerful new book, An Attitude of Excellence: Get the Best from Yourself, Your Team, and Your Organization, he teaches readers how to achieve more in their lives—both professionally and personally. Dr. Jolley's work has inspired millions with a simple message: The best way to grow your future is to grow yourself, and the best way to grow an organization is to grow the people in that organization. Why? Because great people will give great service, while negative people will kill your future. This eye-opening book features T.I.P.S. (Tips, Ideas, Principles & Strategies) everyone can use to enhance the quality of our relationships and our lives, both at work and at home, using the power of an attitude of excellence.
Download or read book Service Leadership written by Daniel T. K. Shek, Ph.d. and published by . This book was released on 2019-02-28 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on do things right, the focus of services economies is on do the right things. In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts.
Download or read book Amaze Every Customer Every Time written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2013-09-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Download or read book The Attitude Check written by Heath Suddleson and published by Tate Publishing Company. This book was released on 2014-10-01 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever had a problem with someone's attitude? Have you ever wished you could change their attitude? You can't directly control what they do, but you can learn to control your own attitude in a way that will get others to change their attitudes. In The Attitude Check: Lessons in Leadership, you can take a look at what makes leadership styles effective and how simple changes in attitude can have tremendous impacts on results. These lessons can be applied to paid staff and volunteers alike, because these lessons were learned by examining the similarities and differences between paid staff and volunteers. Several leadership styles are examined as well as the attitudes that affect the outcomes. Adding great attitude to a leader is like injecting steroids in an athlete. The Attitude Check is a quick read, chockfull of practical wisdom that will bulk up your leadership muscle.�Accept Heath's lessons and you�ll have lots of gain without the pain. --Jim Brown, speaker and author of The Imperfect Board Member As a resource on effective leadership, this book offers several perspectives and with real-life examples. Today, more than ever, organizations are looking for true leaders. The Attitude Check shares the journey--from becoming a leader to building your team, dealing with conflict and tough decisions, and grooming the next generation of leaders. You will gain tools that can be applied immediately to your professional and personal development. --Sheryl Roush, President/CEO, Sparkle Presentations, Inc.
Download or read book Power of Attitude written by Mac Anderson and published by Sourcebooks, Inc.. This book was released on 2005-06-01 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Henry Ford once said, "Whether you think you can, or think you can't ...you're right." This one-of a kind ebook addresses what matters most as it relates to your success in life. It will guide you to develop a positive attitude, reduce stress, attack your fears and keep your passion alive! In The Power of AttitudeMac Anderson, takes you on a journey of personal discovery in this powerful, beautifully designed gift book. It will help you manage your energy levels, keep your soul alive, take new paths, reduce stress, attack your fears, and hang on when the storms blow through.
Download or read book The Attitude Book written by Simon Tyler and published by Lid Publishing. This book was released on 2018-05-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definition of attitude: an expression of favour or disfavour toward a person, thing or event. As human beings, we often find ourselves locked into certain habits, patterns and behaviours. However, that is not to say we do not have a choice, especially when it comes to our attitude toward people, situations and outcomes. In this original and engaging book, a leading business coach demonstrates how we can shift our attitudes to create positive change and outcomes in our work and personal lives. In doing so, he helps us to reassess our current habits and behaviours, and realize the wider choices we have in coping and dealing with people, issues and problems in our everyday lives.
Download or read book The Payoff Principle written by Alan Zimmerman and published by Greenleaf Book Group. This book was released on 2015-03-03 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: Where do you hope to go with your life, your career, and your relationships? How will you muster the energy to keep on keeping on, in the good times and the bad? What skills do you have to learn—and then use—to make sure you get the payoffs you really want in your professional life and your personal life? The problem with so many positive-thinking books and self-help routines is that they don’t give you the whole formula. The Payoff Principle gives you that formula—Purpose + Passion + Process = Payoff—and then works as your guidebook, teaching you how to apply the formula to achieve success at work, at home, and everywhere you go. When you find purpose in what you do, exhibit passion for the outcome, and master the process to make it happen, you produce the payoffs you want, need, and deserve. Plenty of people have done exactly that, whether consciously and deliberately or accidently and luckily. But, you don’t have to depend on luck anymore. You have a formula for getting what you want. You have a practical set of strategies guaranteed to deliver greater happiness and success than you’ve ever experienced. All you have to do now is read The Payoff Principle to learn how to implement the formula to experience the new-and-complete you.
Download or read book Attitude is Everything for Success written by Keith D. Harrell and published by Hay House, Inc. This book was released on 2004-01-01 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone desires success and is capable of achieving it. Having what you truly desire begins with adopting a winning attitude. By positively channeling your attitude and thoughts, using empowering language, and taking action, you’ll be sufficiently equipped to successfully accomplish any goal. Attitude Is Everything for Success contains morsels of wisdom and easy-to- learn tools to help you along your journey. The key to your success is your attitude for it determines the quality of your life. For 40 consecutive days, start and end each day with one of the 40 key words for successful living and be amazed at the results. Or when you find yourself feeling rushed and needing to focus your thoughts, flip to a word and gain inspiration and encouragement as you repeat the affirmations, meditate on the quotes, reflect on the anecdotes, and act on the directives that accompany each word. Attitude Is Everything for Success is designed to reprogram your attitude, lift your spirits, and keep you on course.
Download or read book Attitude is 1 written by Don Wicker Ph. D. and published by AuthorHouse. This book was released on 2010-08 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: ATTITUDE IS #1 Get ready to change your life by developing a positive mental attitude! # 1 national bestselling author Don Wicker, Ph.D. (Other works - "Goal Setting," and "Motivation") Don Wicker, PhD, creator of the phenomenal national bestselling book Attitude Is # 1. In this book he turns the principles he teaches as a professor-the same principles he implemented as a business manager for the past twenty-five years-into an inspiring guide that can help everyone. Filled with memorable and inspiring stories on how to change or adjust your attitude, this practical guide will help transform your life beyond your wildest dreams. Dr. Wicker's principles are life changing, and the results that can be achieved by following his guide will be extraordinary! -Steve Russell, author of Plan 2 Succeed and CEO of WebMSys Additional information can be obtained by going to the following Web sites: www.donwicker.com www.webmsys.com/drwicker
Download or read book Net Attitude written by John R. Patrick and published by Basic Books. This book was released on 2001-10-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: We have the technology. So why do so many businesses crash and burn when it comes to launching successful e-business strategies? Why do flashy web sites send customers to a 1800 number that can be accessed only during "normal" business hours? Why do executives who market toys and games refuse to listen to their own children? According to IBM's Internet guru, John Patrick, it's all about attitude. Our inability to harness the full power of the Internet has much less to do with the technology itself than with the cultural and psychological barriers that straitjacket our thinking about it. In Net Attitude he reveals the strategies, and more important, the mindset, that will allow you and your company to flourish in the age of connectivity. Drawing from a wide range of examples from the worlds of business, technology, politics, education, and popular culture, Patrick explores the profound implications of adopting an Internet attitude and how it will transform you and your business.Net Attitude emanates from the grassroots thinking that was part of the evolution of the Internet itself. It is hard to describe but you will know it when you see it. Young people tend to have it but it is not really an age thing. An increasing number of seniors have it too. The masses of people in the middle layers of large organizations often don't have it. It is not that there is something wrong with them as people; it is just that the bureaucracies of large organizations have shielded them from the new way of thinking and in some cases Darwinian instincts have caused them to bring up their own shields."
Download or read book Hiring for Attitude PB written by Mark Murphy and published by McGraw Hill Professional. This book was released on 2011-12-02 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build a high-performance workforce by abandoning skills-based hiring practices and focusing on employee attitude Hiring for Attitude offers a groundbreaking approach to recruiting, assessing, and selecting people with both tremendous skills but, more importantly, an attitude that aligns with the organization’s culture. Murphy cites his own company’s research and examines recent scientific studies about the practical effects a person’s attitude has on the outcome of his or her job performance. Clear and practical lessons are illuminated by numerous case studies of organizations like Microchip, Southwest Airlines, and The Ritz-Carlton.
Download or read book A Study On Customers Attitude And Perception Towards Banking Services written by Dr.C.Suresh and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Success Is an Attitude written by Dwight Jeffery and published by Trafford Publishing. This book was released on 2011-04 with total page 77 pages. Available in PDF, EPUB and Kindle. Book excerpt: Uncover the power within you and start achieving your goals. It's as simple as changing your attitude and outlook about life. Known as "Mr. Motivator" to his students, friends, and family, Dwight Jeffery has spent his career helping others meet objectives they previously thought could not be met. He's found that changing your attitude, self-image, and outlook can lead to a dramatically improved life. In this inspirational guidebook, you'll discover formulas to deal with obstacles, strategies to deal with setbacks, tools that will help you win, and exercises to help you boost your self-image. Success isn't just about your title or salary; it's also about discovering the real you and realizing your potential to be the best that you can be while developing a positive attitude and helping others. With the strategies and insights in Success Is an Attitude, you'll develop a vision, set your goals, and then achieve them.
Download or read book The Power of a Positive Attitude written by Roger Fritz and published by AMACOM. This book was released on 2008-06-09 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, you’ll discover how to develop a deeper understanding of the effects of your attitude and how it influences not only your performance, but the results others achieve. The way we view difficulties and setbacks can make the difference between success and failure. Author Roger Fritz has devoted his career to helping people overcome obstacles and achieve their goals by changing their outlook on life, and he’ll help you do the same with this useful resource. In The Power of a Positive Attitude, you can learn to succeed in business by: assessing your attitude toward yourself and your co-workers overcoming negative attitudes learning the dos and don’ts in dealing with your boss becoming a better listener overcoming resistance to change in the workplace rejecting suggestions without causing resentment giving and responding to criticism from team members disagreeing with employees and colleagues without being disagreeable conquering burnout and stress Attitude affects every facet of our lives—from the way we handle stress to how we communicate at work. Life-affirming and authoritative, The Power of a Positive Attitude is an invaluable book that will empower anyone to face life and work with joy and confidence.
Download or read book The Attitude of Success written by Emmanuel Danstan Chinunda and published by Strategic Book Publishing Rights Agency. This book was released on 2014-03-05 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Attitude of Success: Powerful Workplace Lessons makes it clear that we cannot succeed on our own. The book reveals secrets gleaned from living a successful life, and admonishes readers to reflect on the many issues with universal appeal that affect businesspeople. It uses proverbs to explain the difficult parts of business, and each chapter comes to a solid conclusion, allowing for a quick grasp of the issues covered. Do you want to succeed in business and in life? This motivational book provides the lessons needed for success, especially for people engaged in the workplace. Its universal appeal and practical application will put you on the right path to success.
Download or read book Attitudes Behavior and Social Context written by Deborah J. Terry and published by Psychology Press. This book was released on 1999-11-01 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: The reasons why people do not always act in accord with their attitudes has been the focus of much social psychological research, as have the factors that account for why people change their attitudes and are persuaded by such influences as the media. There is strong support for the view that attitude-behavior consistency and persuasion cannot be well understood without reference to the wider social context in which we live. Although attitudes are held by individuals, they are social products to the extent that they are influenced by social norms and the expectations of others. This book brings together an international group of researchers discussing private and public selves and their interaction through attitudes and behavior. The effects of the social context on attitude-behavior relations and persuasion is the central theme of this book, which--in its combination of theoretical exposition, critique, and empirical research--should be of interest to both basic and applied social psychologists.
