Download or read book America s Service Meltdown written by Raul Pupo and published by Bloomsbury Publishing USA. This book was released on 2010-06-16 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way.
Download or read book Why Service Matters written by Raul Pupo and published by Lulu.com. This book was released on 2019-06-20 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why Service Matters is a collection of over fifty essays that Raul Pupo asserts will change the way you think about service. What consumers in business, education, and government receive by way of service has gotten progressively worse over time. What is most distressing, however, is that there does not appear to be any cause for optimism that the shoddy service being dished out to consumers will improve any time soon. That is, not unless and until leaders come to grips with the fact that service to the customer is grounded in four critical success factors or foundational propositions: a leadership that unequivocally believes they are in business, first and foremost, to serve the customer; a strategic planning regimen centered on the customer; an ethic of service to guide the organization to always err on behalf of the customer; and a competent, motivated, supported, and empowered front-line organization.
Download or read book The Wig The Bitch The Meltdown written by Jay Manuel and published by Bookclick 360 Wordeee. This book was released on 2020-08-05 with total page 1 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Wig, The Bitch & The Meltdown is a satirical look behind the scenes of the fictional reality model competition show Model Muse, and global phenomenon. Seen through the eyes of our moral compass narrator, Pablo Michaels-the heart of the production in the helter-skelter world of Model Muse-we see behind-the-scenes and backstage shenanigans of the fashion/reality TV world. As the "The Fixer,” Pablo is the man everyone turns to in a crisis. Struggling to hold the fledgling production together, he juggles his duties to his “BFF,” the ruthless and vulnerable antihero Keisha Kash, his Supermodel boss and to his soul.
Download or read book America s Meltdown written by John Boghosian Arden and published by . This book was released on 2003 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Middle Class Meltdown in America written by Kevin T Leicht and published by Routledge. This book was released on 2013-12-17 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: In accessible prose for North American undergraduate students, this short text provides a sociological understanding of the causes and consequences of growing middle class inequality, with an abundance of supporting, empirical data. The book also addresses what we, as individuals and as a society, can do to put middle class Americans on a sounder footing.
Download or read book Meltdown written by Katrina vanden Heuvel and published by Bold Type Books. This book was released on 2009-01-09 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the leading magazine on the left, an exose of the failures, lies and misdeeds that caused the financial collapse—and a plan for rescuing the country.
Download or read book Preventing the Next Mortgage Crisis written by Dan Immergluck and published by Rowman & Littlefield. This book was released on 2015-08-20 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: The great U.S. mortgage crisis was a transformative event that will reverberate for decades across families, neighborhoods, and cities. After years of research on various aspects of the crisis, Dan Immergluck examines what went wrong, identifying the factors that created the fragile housing finance system, which provided fertile ground for calamity. He also examines the federal response to the crisis, including who benefitted most from the response, and how a more effective and fair response could have been formulated. To reduce the incidence of future crises, Immergluck provides a pathway for building a more stable and fair housing finance system that would be less vulnerable to the booms and busts of global finance. Housing finance helps determine access to stable, decent-quality, affordable housing and also affects the geography of housing and educational opportunities. Thus, housing markets shape our communities, our neighborhoods, and our social and economic opportunities. Immergluck’s analysis and formulation of a way forward will be of particular interest to those concerned with urban form, neighborhood change and stability, and urban planning and policy, as well as those interested in housing and mortgage markets more generally.
Download or read book Scammed written by Christopher Elliott and published by John Wiley & Sons. This book was released on 2011-12-27 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: A leading consumer advocate reveals how to protect your money, time, and integrity from corrupt businesses Once upon a time store prices were simple and fair, businesses stood behind their products with guarantees free of fine print and loopholes, and companies genuinely seemed to care about their valued customers—but those days are long gone. In this groundbreaking exposé, consumer advocate Christopher Elliot reveals the broken relationship between American consumers and businesses and explains how companies came to believe that fooling their customers was a viable, and profitable, business plan. Scammed explores how companies control information to mislead, distort the truth, and even outright lie to their consumers. Exposes the various ways companies have led their war against information—from seductive ads, disingenuous fine print, and unconventional promotions that involve seeding discussion forums and blogs with company-friendly comments Offers consumers insider knowledge of the system, reasonable expectations, and a clear understanding of the games businesses play Christopher Elliott is one of the nation's foremost consumer advocates Protect yourself, your time, and your money from the predators of the consumer world. Armed with knowledge, readers will become far more discerning and every business's worst nightmare.
Download or read book Election Meltdown written by Richard L. Hasen and published by Yale University Press. This book was released on 2020-02-04 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the nation’s leading expert, an indispensable analysis of key threats to the integrity of the 2020 American presidential election As the 2020 presidential campaign begins to take shape, there is widespread distrust of the fairness and accuracy of American elections. In this timely and accessible book, Richard L. Hasen uses riveting stories illustrating four factors increasing the mistrust. Voter suppression has escalated as a Republican tool aimed to depress turnout of likely Democratic voters, fueling suspicion. Pockets of incompetence in election administration, often in large cities controlled by Democrats, have created an opening to claims of unfairness. Old-fashioned and new-fangled dirty tricks, including foreign and domestic misinformation campaigns via social media, threaten electoral integrity. Inflammatory rhetoric about “stolen” elections supercharges distrust among hardcore partisans. Taking into account how each of these threats has manifested in recent years—most notably in the 2016 and 2018 elections—Hasen offers concrete steps that need to be taken to restore trust in American elections before the democratic process is completely undermined.
Download or read book Meltdown written by Thomas E. Woods and published by Simon and Schuster. This book was released on 2009-02-09 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: With a foreword from Ron Paul, Meltdown is the free-market answer to the Fed-created economic crisis. As the new Obama administration inevitably calls for more regulations, Woods argues that the only way to rebuild our economy is by returning to the fundamentals of capitalism and letting the free market work.
Download or read book Money Meltdown written by Judy Shelton and published by Simon and Schuster. This book was released on 2009-11-24 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this analysis, Shelton calls for a unified international monetary regime—a new Bretton Woods—to lay the foundation for worldwide stability and prosperity in the post-Cold War era. Despite worldwide rhetoric about free trade and the global economy, the leading economic powers have done little to address the most insidious form of protectionism—the inherently unstable international monetary system. In outlining steps toward a new world monetary structure, Judy Shelton elevates the needs of individual producers—who actually create wealth in the global economy—over the programmes of governments.
Download or read book Customer Relationship Management written by Roger J. Baran and published by Taylor & Francis. This book was released on 2016-12-08 with total page 457 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked, but important aspect of marketing strategy. Baran and Galka deliver a book that helps students understand how an enhanced customer relationship strategy can differentiate an organization in a highly competitive marketplace. This edition has several new features: Updates that take into account the latest research and changes in organizational dynamics, business-to-business relationships, social media, database management, and technology advances that impact CRM New material on big data and the use of mobile technology An overhaul of the social networking chapter, reflecting the true state of this dynamic aspect of customer relationship management today A broader discussion of the relationship between CRM and the marketing function, as well as its implications for the organization as a whole Cutting edge examples and images to keep readers engaged and interested A complete typology of marketing strategies to be used in the CRM strategy cycle: acquisition, retention, and win-back of customers With chapter summaries, key terms, questions, exercises, and cases, this book will truly appeal to upper-level students of customer relationship management. Online resources, including PowerPoint slides, an instructor’s manual, and test bank, provide instructors with everything they need for a comprehensive course in customer relationship management.
Download or read book Urban Meltdown written by Clive Doucet and published by New Society Publishers. This book was released on 2007-05-01 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1950, only 30 percent of the world’s population lived in cities. By 2007, the planet’s population has doubled, and today, as many people live in cities as populated the entire planet in 1950. Eighty percent of the planet’s greenhouse gases are created by these energy-intensive urban centers. Thus, the key to creating climate change solutions resides with cities. Author and Ottawa city councilor Clive Doucet provides a razor-sharp insider’s perspective, stating his central theme: “It’s not about planning. It’s about politics.” Climate change is proceeding so quickly not for lack of knowledge, but because politicians who deviate from the car-based sprawl model cannot get elected. Urban Meltdown describes how we got here, why we got here, and what can be done about it, as evidenced by the author’s observations that: • Economic growth has no built-in environmental accountability. • Until the political thinking about growth and the progress model itself is changed, our environmental concerns will never be properly addressed. • We need a new governance paradigm at all three levels. • The cautionary tale of how the 1960s tried to take us down a different route failed, not for lack of leadership but because the system didn’t permit it. Urban Meltdown reveals, castigates, and inspires. This is an important book for anyone who cares about thinking differently, acting differently, and making a difference. Clive Doucet is an urban activist, well-known journalist, best-selling author, and the first poet ever elected to Ottawa City Council.
Download or read book 13 Bankers written by Simon Johnson and published by Vintage. This book was released on 2010-03-30 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: In spite of its key role in creating the ruinous financial crisis of 2008, the American banking industry has grown bigger, more profitable, and more resistant to regulation than ever. Anchored by six megabanks whose assets amount to more than 60 percent of the country’s gross domestic product, this oligarchy proved it could first hold the global economy hostage and then use its political muscle to fight off meaningful reform. 13 Bankers brilliantly charts the rise to power of the financial sector and forcefully argues that we must break up the big banks if we want to avoid future financial catastrophes. Updated, with additional analysis of the government’s recent attempt to reform the banking industry, this is a timely and expert account of our troubled political economy.
Download or read book Meltdown written by Paul D. Lunde and published by . This book was released on 2013-05 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: By its very nature, the United States Constitution is a broadly-supported, nonpartisan document. Elected officials all must swear to support it. To amend it, two-thirds of the members of both the House and the Senate must vote in favor of a proposed amendment, which must then be ratified by three-fourths of the fifty States. At the present time, the legislatures of 38 States must vote to ratify a proposed amendment, in order to add it to the U. S. Constitution. A constitutional amendment must have the broad support of the vast majority of the American people. All of these proposals were meant to favor all of us, and are proposed with the purpose of reforming, and modernizing, our wonderful, United States Constitution. LET'S AMEND THE UNITED STATES CONSTITUTION TO ACCOMPLISH THESE TEN MAJOR OBJECTIVES: - Make Social Security and Medicare Permanent - Balance the Federal Budget - Stop Deficit Spending, now - Restore Our Constitutional Rights - Modernize the Federal Court System - Abolish Sovereign Immunity - Eliminate the Obamacare Mandates - Enact Term Limits for Congress - Choose Your Own Presidential Electors - No Default On Government Bonds
Download or read book Lights Out written by Spencer Abraham and published by St. Martin's Press. This book was released on 2010-07-06 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this timely book, former Secretary of Energy Spencer Abraham debunks the myths that warp our current debate over energy, and offers new solutions to the real problems we face in America. Drawing on the very latest thinking from experts in industry and academia, and his own experiences running America's Energy Department, he proposes a fresh approach to meeting our daunting energy threats. This book effectively answers how America and the world can overcome the challenges of rising global energy demand, geopolitical disruptions of the energy marketplace, and the environmental impact of producing and using energy. What emerges is a pragmatic energy strategy that calls for blending a variety of energy sources including nuclear, clean coal, solar, wind, and natural gas with a more determined effort at improving energy efficiency through the deployment of smart energy grids and buildings, to help meet our challenges while preserving our economy and environment. Coming in the midst of a national debate about global warming, energy dependence and rising energy prices and rich with anecdotes from the author's service in the Senate and cabinet, this book is a clarion call that will help shape our energy future.
Download or read book Health Care Meltdown written by Robert H. LeBow and published by Alan C Hood. This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In the 5 years since the proginal publication of [this book], health care in this country has descended further into chaos and inequality. In this revised edition, Dr. Rocky White has updated relevant statistics and added new material."--Cover.
