Download or read book Leahy s Hotel motel Guide and Travel Atlas of the United States Canada and Mexico written by and published by . This book was released on 1975 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Customer Service for Hospitality and Tourism written by Simon Hudson and published by Goodfellow Publishers Ltd. This book was released on 2012-11-02 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service is of critical importance for the tourism and hospitality sector now more than ever before as customers are looking to increase value for money and are less forgiving of mediocre service. However, despite its importance, quality customer service is the exception rather than the norm in many parts of the world. Customer Service for Hospitality and Tourism is a unique text and vital to both students and practitioners as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. It is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. Key features include: An ‘At Your Service’ Spotlight at the beginning of each chapter focuses on the achievements of successful individuals related to the art of customer service. Each chapter contains a ‘Service Snapshot’ - short, real-life cases to illustrate a particular concept or theoretical principle presented in the chapter. Detailed international ‘Case Studies’, which cover a variety of sectors, organizations and regions designed to foster critical thinking, the cases illustrate actual business scenarios that stress several concepts found in the chapter. They analyze customer service in the U.S., South America, South Africa, Europe, Russia, Australia, China, Canada, Korea and Dubai.

Download or read book The Erratics written by Vicki Laveau-Harvie and published by Knopf. This book was released on 2020-08-25 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two sisters reckon with their toxic parents through the decline and death of their outlandishly tyrannical mother and with the care of their psychologically terrorized father, all relayed with dark humor and brutal honesty in this award-winning “brilliantly-written memoir... [that] reads like a novel” (best-selling author Margaret Atwood via Twitter). When her elderly mother is hospitalized unexpectedly, Vicki Laveau-Harvie and her sister travel to their parents' ranch home in Alberta, Canada, to help their father. Estranged from their parents for many years, they are horrified by what they discover on their arrival. For years their mother has camouflaged her manic delusions and savage unpredictability, and over the decades she has managed to shut herself and her husband away from the outside world, systematically starving him and making him a virtual prisoner in his own home. Rearranging their lives to be the daughters they were never allowed to be, the sisters focus their efforts on helping their father cope with the unending manipulations of their mother and encounter all the pressures that come with caring for elderly parents. And at every step they have to contend with their mother, whose favorite phrase during their childhood was: "I'll get you and you won't even know I'm doing it." Set against the natural world of the Canadian foothills ("in winter the cold will kill you, nothing personal"), this memoir—at once dark and hopeful—shatters precedents about grief, anger, and family trauma with surprising tenderness and humor.

Download or read book Official Railway Guide written by and published by . This book was released on 1993 with total page 1368 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Official Railway Guide written by and published by . This book was released on 1993 with total page 674 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Wildlife Adventures in the Canadian West written by Dick Dekker and published by Rocky Mountain Books Ltd. This book was released on 2002 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ultimate in wilderness travel in western Canada This is the story of the author's travels and wildlife observations in all seasons of the year accompanied by his sometimes radical thoughts on wildlife preservation. Driven by a deep, personal sense of curiosity, he paddled hundreds of miles down swift Yukon rivers, the Peace River in northwestern Alberta and several remote lake systems in northern Saskatchewan in pursuit of his studies which focus on the intertwined lives of prey and predators. From its beginnings, the narrative flows like a clear, untouched wilderness stream, with lively riffles and quiet pools that give pause for reflection and perspective.

Download or read book They Promised Me The Gun Wasn t Loaded written by James Alan Gardner and published by Tor Books. This book was released on 2018-11-06 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: Award-winning author James Alan Gardner returns to the superheroic fantasy world of All Those Explosions Were Someone Else's Fault with They Promised Me The Gun Wasn't Loaded. Only days have passed since a freak accident granted four college students superhuman powers. Now Jools and her friends (who haven’t even picked out a name for their superhero team yet) get caught up in the hunt for a Mad Genius’s misplaced super-weapon. But when Jools falls in with a modern-day Robin Hood and his band of super-powered Merry Men, she finds it hard to sort out the Good Guys from the Bad Guys—and to figure out which side she truly belongs on. Especially since nobody knows exactly what the Gun does . . . .

Download or read book Index de P riodiques Canadiens written by and published by . This book was released on 1998 with total page 1712 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The New Yorker written by Harold Wallace Ross and published by . This book was released on 2002 with total page 588 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book F is for Fairy written by Pete Aldin and published by Poise and Pen Publishing. This book was released on 2019-05 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Anyone who believes that faeries are wee, golden-haired creatures with dragon-fly wings and sweet intentions has never met a real faerie." -Suzanne Willis, "A Silver Thread Between Worlds"Retellings of familiar favourites from new perspectives, and brand new stories share the pages of this fairy-themed collection. Within these offerings you'll find fairy music and food, contracts (making and breaking them), changelings, circles and curses-these stories deliver all the things you already love about fairies and a few new tricks as well.A dusting of dragons, shapeshifters and ogres accompany these tales which include feminist fairies overcoming trauma, Norse fairies breaking the rules to interfere in human affairs, intergalactic fairies hitching a ride to a new home, political satire featuring an idiot king and talking animals, a new Robin Archer story, fairy run nightclubs and so, so much more.Altogether this anthology includes twenty-six brand new tales-one for each letter of the alphabet-from contributors Pete Aldin, Steve Bornstein, Andrew Bourelle, Stephanie A. Cain, Beth Cato, Sara Cleto, Cory Cone, Danielle Davis, Megan Engelhardt, Michael Fosburg, Joseph Halden, Lynn Hardaker, L.S. Johnson, Michael M. Jones, Jeanne Kramer-Smyth, Samantha Kymmell-Harvey, C.S. MacCath, Jonathan C. Parrish, Alexandra Seidel, Michael B. Tager, Rachel M. Thompson, Laura VanArendonk Baugh, Brittany Warman, Lilah Wild, Suzanne J. Willis and BD Wilson

Download or read book Country Guide and Nor west Farmer written by and published by . This book was released on 1914 with total page 800 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Into the Abyss written by Carol Shaben and published by Random House Canada. This book was released on 2012-10-16 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: On an icy night in October 1984, a Piper Navajo commuter plane carrying 9 passengers crashed in the remote wilderness of northern Alberta, killing 6 people. Four survived: the rookie pilot, a prominent politician, a cop, and the criminal he was escorting to face charges. Despite the poor weather, Erik Vogel, the 24-year-old pilot, was under intense pressure to fly--a situation not uncommon to pilots working for small airlines. Overworked and exhausted, he feared losing his job if he refused to fly. Larry Shaben, the author's father and Canada's first Muslim Cabinet Minister, was commuting home after a busy week at the Alberta Legislature. After Paul Archambault, a drifter wanted on an outstanding warrant, boarded the plane, rookie Constable Scott Deschamps decided, against RCMP regulations, to remove his handcuffs--a decision that profoundly impacted the men's survival. As they fought through the night to stay alive, the dividing lines of power, wealth and status were erased and each man was forced to confront the precious and limited nature of his existence. The survivors forged unlikely friendships and through them found strength and courage to rebuild their lives. Into the Abyss is a powerful narrative that combines in-depth reporting with sympathy and grace to explore how a single, tragic event can upset our assumptions and become a catalyst for transformation.

Download or read book The Portland Book of Dates written by Eden Dawn and published by Sasquatch Books. This book was released on 2021-01-05 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: This highly visual book marries style and substance to give Portland and the people who love her the guidebook they deserve: a curated and creative collection of more than 130 outings in and around Portland to inspire romance and adventure. Secret spots, beloved locales, and unexpected destinations offer endless options for date night or a weekend getaway. Finally, a stylish, cheeky, curated guidebook of cool places for Portlanders (and visitors) to go on dates/outings/field trips/adventures. These range from one-hour coffee and ice cream dates in Portland's neighborhoods to multiday expeditions to Hood River and Mount St. Helens. The authors have a bead on the obscure and fascinating, and the descriptions are motivating enough to prompt even the lazy to head out the door. The book will have serious pickup power and will become an essential resource and armchair read for Portland-area Gen X, millennial, and Gen Z couples (and singles with friends) interested in learning about off-the-beaten-path things to do, see, and taste. No more FOMO! In-the-know authors and tastemakers Eden Dawn and Ashod Simonian will reveal where the cool and quirky go, while educating readers on this beloved city.

Download or read book The Smitten Kitchen Cookbook written by Deb Perelman and published by Knopf. This book was released on 2012-10-30 with total page 696 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BEST SELLER • Celebrated food blogger and best-selling cookbook author Deb Perelman knows just the thing for a Tuesday night, or your most special occasion—from salads and slaws that make perfect side dishes (or a full meal) to savory tarts and galettes; from Mushroom Bourguignon to Chocolate Hazelnut Crepe. “Innovative, creative, and effortlessly funny." —Cooking Light Deb Perelman loves to cook. She isn’t a chef or a restaurant owner—she’s never even waitressed. Cooking in her tiny Manhattan kitchen was, at least at first, for special occasions—and, too often, an unnecessarily daunting venture. Deb found herself overwhelmed by the number of recipes available to her. Have you ever searched for the perfect birthday cake on Google? You’ll get more than three million results. Where do you start? What if you pick a recipe that’s downright bad? With the same warmth, candor, and can-do spirit her award-winning blog, Smitten Kitchen, is known for, here Deb presents more than 100 recipes—almost entirely new, plus a few favorites from the site—that guarantee delicious results every time. Gorgeously illustrated with hundreds of her beautiful color photographs, The Smitten Kitchen Cookbook is all about approachable, uncompromised home cooking. Here you’ll find better uses for your favorite vegetables: asparagus blanketing a pizza; ratatouille dressing up a sandwich; cauliflower masquerading as pesto. These are recipes you’ll bookmark and use so often they become your own, recipes you’ll slip to a friend who wants to impress her new in-laws, and recipes with simple ingredients that yield amazing results in a minimum amount of time. Deb tells you her favorite summer cocktail; how to lose your fear of cooking for a crowd; and the essential items you need for your own kitchen. From salads and slaws that make perfect side dishes (or a full meal) to savory tarts and galettes; from Mushroom Bourguignon to Chocolate Hazelnut Crepe Cake, Deb knows just the thing for a Tuesday night, or your most special occasion. Look for Deb Perelman’s latest cookbook, Smitten Kitchen Keepers!

Download or read book The Coming Storm written by Regina M. Hansen and published by Simon and Schuster. This book was released on 2021-06 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beet MacNeill, raised on tales of wild magic around her Prince Edward Island home, must protect her loved ones when the stories of a shape-shifting sea creature and the cold, beautiful woman who controls him begin coming true.

Download or read book Customer Service in Tourism and Hospitality written by Simon Hudson and published by Goodfellow Publishers Ltd. This book was released on 2017-09-30 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.

Download or read book Chases Calendar of Annual Events written by and published by . This book was released on 1979 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: