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Book Agile Technical Practices Distilled

Download or read book Agile Technical Practices Distilled written by Pedro M. Santos and published by Packt Publishing Ltd. This book was released on 2019-06-28 with total page 443 pages. Available in PDF, EPUB and Kindle. Book excerpt: Delve deep into the various technical practices, principles, and values of Agile. Key FeaturesDiscover the essence of Agile software development and the key principles of software designExplore the fundamental practices of Agile working, including test-driven development (TDD), refactoring, pair programming, and continuous integrationLearn and apply the four elements of simple designBook Description The number of popular technical practices has grown exponentially in the last few years. Learning the common fundamental software development practices can help you become a better programmer. This book uses the term Agile as a wide umbrella and covers Agile principles and practices, as well as most methodologies associated with it. You’ll begin by discovering how driver-navigator, chess clock, and other techniques used in the pair programming approach introduce discipline while writing code. You’ll then learn to safely change the design of your code using refactoring. While learning these techniques, you’ll also explore various best practices to write efficient tests. The concluding chapters of the book delve deep into the SOLID principles - the five design principles that you can use to make your software more understandable, flexible and maintainable. By the end of the book, you will have discovered new ideas for improving your software design skills, the relationship within your team, and the way your business works. What you will learnLearn the red, green, refactor cycle of classic TDD and practice the best habits such as the rule of 3, triangulation, object calisthenics, and moreRefactor using parallel change and improve legacy code with characterization tests, approval tests, and Golden MasterUse code smells as feedback to improve your designLearn the double cycle of ATDD and the outside-in mindset using mocks and stubs correctly in your testsUnderstand how Coupling, Cohesion, Connascence, SOLID principles, and code smells are all relatedImprove the understanding of your business domain using BDD and other principles for "doing the right thing, not only the thing right"Who this book is for This book is designed for software developers looking to improve their technical practices. Software coaches may also find it helpful as a teaching reference manual. This is not a beginner's book on how to program. You must be comfortable with at least one programming language and must be able to write unit tests using any unit testing framework.

Book Agile Technical Practices Distilled

Download or read book Agile Technical Practices Distilled written by Pedro M. Santos and published by . This book was released on 2019-06-28 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Delve deep into the various technical practices, principles, and values of Agile. Key Features Discover the essence of Agile software development and the key principles of software design Explore the fundamental practices of Agile working, including test-driven development (TDD), refactoring, pair programming, and continuous integration Learn and apply the four elements of simple design Book Description The number of popular technical practices has grown exponentially in the last few years. Learning the common fundamental software development practices can help you become a better programmer. This book uses the term Agile as a wide umbrella and covers Agile principles and practices, as well as most methodologies associated with it. You'll begin by discovering how driver-navigator, chess clock, and other techniques used in the pair programming approach introduce discipline while writing code. You'll then learn to safely change the design of your code using refactoring. While learning these techniques, you'll also explore various best practices to write efficient tests. The concluding chapters of the book delve deep into the SOLID principles - the five design principles that you can use to make your software more understandable, flexible and maintainable. By the end of the book, you will have discovered new ideas for improving your software design skills, the relationship within your team, and the way your business works. What you will learn Apply the red, green, refactor cycle of TDD to solve procedural problems Implement the various techniques used in the pair programming approach Use code smells as feedback Test your production code using mocks and stubs Refactor legacy code to bring it in line with modern Agile standards Apply the object calisthenics ruleset to enhance your software design Who this book is for This book is designed for software developers looking to improve their technical practices. Software coaches may also find it helpful as a teaching reference manual. This is not a beginner's book on how to program. You must be comfortable with at least one programming language and must be able to write unit tests using any unit testing framework.

Book Agile Technical Practices Distilled

Download or read book Agile Technical Practices Distilled written by Marco Consolaro and published by Independently Published. This book was released on 2018-12-11 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a book on Agile technical practices, principles and values. The readers will first learn individual practices (TDD, Refactoring, Pair Programming, simple design and more). Afterwards they will focus on principles of Software Design, their relationships and systemic reasons, ending with a business oriented and sociotechnical perspective. The authors of the book have been working as software developers and coaches for years, accumulating more then half a century of experience. During this period working in the trenches of teaching software design we created lots of content and shared many stories of real professional life among us. From the feedback we had, we thought it would be a good idea to organize all the information in a single place, following a logical sequence, creating a sort of learning journey. We touch all the principles we consider important to master, dropping too many details. In our profession the information are far too many to be all memorized, let alone mastered. The ability to select what to focus on is maybe more important then the ability of learning itself. We all are very excited to be able to share with you our personal selection of content and the lessons we learned the hard way. We genuinely hope that at the end of it you will find some new ideas for improving your Software Design skills, the relationship within your team and your business as well.

Book SAFe 5 0 Distilled

    Book Details:
  • Author : Richard Knaster
  • Publisher : Addison-Wesley Professional
  • Release : 2020-06-05
  • ISBN : 013682045X
  • Pages : 415 pages

Download or read book SAFe 5 0 Distilled written by Richard Knaster and published by Addison-Wesley Professional. This book was released on 2020-06-05 with total page 415 pages. Available in PDF, EPUB and Kindle. Book excerpt: SAFe® 5.0: The World's Leading Framework for Business Agility "Those who master large-scale software delivery will define the economic landscape of the twenty-first century. SAFe 5.0 is a monumental release that I am convinced will be key in helping countless enterprise organizations succeed in their shift from project to product." –Dr. Mik Kersten, CEO of Tasktop and author of the book Project to Product Business agility is the ability to compete and thrive in the digital age by quickly responding to unprecedented market changes, threats, and emerging opportunities with innovative business solutions. SAFe® 5.0 Distilled: Achieving Business Agility with Scaled Agile Framework® explains how adopting SAFe helps enterprises use the power of Agile, Lean, and DevOps to outflank the competition and deliver complex, technology-based business solutions in the shortest possible time. This book will help you Understand the business case for SAFe: its benefits, and the problems it solves Learn the technical, organizational and leadership competencies needed for business agility Refocus on customer centricity with design thinking Better align strategy and execution with Lean Portfolio Management Learn the leadership skills needed to thrive in the digital age Increase the flow of value to customers with value stream networks Register your book for convenient access to downloads, updates, and/or corrections as they become available. See inside book for details.

Book Agile Software Requirements

Download or read book Agile Software Requirements written by Dean Leffingwell and published by Addison-Wesley Professional. This book was released on 2010-12-27 with total page 974 pages. Available in PDF, EPUB and Kindle. Book excerpt: “We need better approaches to understanding and managing software requirements, and Dean provides them in this book. He draws ideas from three very useful intellectual pools: classical management practices, Agile methods, and lean product development. By combining the strengths of these three approaches, he has produced something that works better than any one in isolation.” –From the Foreword by Don Reinertsen, President of Reinertsen & Associates; author of Managing the Design Factory; and leading expert on rapid product development Effective requirements discovery and analysis is a critical best practice for serious application development. Until now, however, requirements and Agile methods have rarely coexisted peacefully. For many enterprises considering Agile approaches, the absence of effective and scalable Agile requirements processes has been a showstopper for Agile adoption. In Agile Software Requirements, Dean Leffingwell shows exactly how to create effective requirements in Agile environments. Part I presents the “big picture” of Agile requirements in the enterprise, and describes an overall process model for Agile requirements at the project team, program, and portfolio levels Part II describes a simple and lightweight, yet comprehensive model that Agile project teams can use to manage requirements Part III shows how to develop Agile requirements for complex systems that require the cooperation of multiple teams Part IV guides enterprises in developing Agile requirements for ever-larger “systems of systems,” application suites, and product portfolios This book will help you leverage the benefits of Agile without sacrificing the value of effective requirements discovery and analysis. You’ll find proven solutions you can apply right now–whether you’re a software developer or tester, executive, project/program manager, architect, or team leader.

Book Scaling Software Agility

Download or read book Scaling Software Agility written by Dean Leffingwell and published by Pearson Education. This book was released on 2007-02-26 with total page 616 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Companies have been implementing large agile projects for a number of years, but the ‘stigma’ of ‘agile only works for small projects’ continues to be a frequent barrier for newcomers and a rallying cry for agile critics. What has been missing from the agile literature is a solid, practical book on the specifics of developing large projects in an agile way. Dean Leffingwell’s book Scaling Software Agility fills this gap admirably. It offers a practical guide to large project issues such as architecture, requirements development, multi-level release planning, and team organization. Leffingwell’s book is a necessary guide for large projects and large organizations making the transition to agile development.” —Jim Highsmith, director, Agile Practice, Cutter Consortium, author of Agile Project Management “There’s tension between building software fast and delivering software that lasts, between being ultra-responsive to changes in the market and maintaining a degree of stability. In his latest work, Scaling Software Agility, Dean Leffingwell shows how to achieve a pragmatic balance among these forces. Leffingwell’s observations of the problem, his advice on the solution, and his description of the resulting best practices come from experience: he’s been there, done that, and has seen what’s worked.” —Grady Booch, IBM Fellow Agile development practices, while still controversial in some circles, offer undeniable benefits: faster time to market, better responsiveness to changing customer requirements, and higher quality. However, agile practices have been defined and recommended primarily to small teams. In Scaling Software Agility, Dean Leffingwell describes how agile methods can be applied to enterprise-class development. Part I provides an overview of the most common and effective agile methods. Part II describes seven best practices of agility that natively scale to the enterprise level. Part III describes an additional set of seven organizational capabilities that companies can master to achieve the full benefits of software agility on an enterprise scale. This book is invaluable to software developers, testers and QA personnel, managers and team leads, as well as to executives of software organizations whose objective is to increase the quality and productivity of the software development process but who are faced with all the challenges of developing software on an enterprise scale.

Book Essential Scrum

Download or read book Essential Scrum written by Kenneth S. Rubin and published by Addison-Wesley Professional. This book was released on 2012 with total page 501 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a comprehensive guide to Scrum for all (team members, managers, and executives). If you want to use Scrum to develop innovative products and services that delight your customers, this is the complete, single-source reference you've been searching for. This book provides a common understanding of Scrum, a shared vocabulary that can be used in applying it, and practical knowledge for deriving maximum value from it.

Book Hands On Docker for Microservices with Python

Download or read book Hands On Docker for Microservices with Python written by Jaime Buelta and published by Packt Publishing Ltd. This book was released on 2019-11-22 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to building microservices using Python and Docker, along with managing and orchestrating them with Kubernetes Key FeaturesLearn to use Docker containers to create, operate, and deploy your microservicesCreate workflows to manage independent deployments on coordinating services using CI and GitOps through GitHub, Travis CI, and FluxDevelop a REST microservice in Python using the Flask framework and Postgres databaseBook Description Microservices architecture helps create complex systems with multiple, interconnected services that can be maintained by independent teams working in parallel. This book guides you on how to develop these complex systems with the help of containers. You’ll start by learning to design an efficient strategy for migrating a legacy monolithic system to microservices. You’ll build a RESTful microservice with Python and learn how to encapsulate the code for the services into a container using Docker. While developing the services, you’ll understand how to use tools such as GitHub and Travis CI to ensure continuous delivery (CD) and continuous integration (CI). As the systems become complex and grow in size, you’ll be introduced to Kubernetes and explore how to orchestrate a system of containers while managing multiple services. Next, you’ll configure Kubernetes clusters for production-ready environments and secure them for reliable deployments. In the concluding chapters, you’ll learn how to detect and debug critical problems with the help of logs and metrics. Finally, you’ll discover a variety of strategies for working with multiple teams dealing with different microservices for effective collaboration. By the end of this book, you’ll be able to build production-grade microservices as well as orchestrate a complex system of services using containers. What you will learnDiscover how to design, test, and operate scalable microservicesCoordinate and deploy different services using KubernetesUse Docker to construct scalable and manageable applications with microservicesUnderstand how to monitor a complete system to ensure early detection of problemsBecome well versed with migrating from an existing monolithic system to a microservice oneUse load balancing to ensure seamless operation between the old monolith and the new serviceWho this book is for This book is for developers, engineers, or software architects who are trying to move away from traditional approaches for building complex multi-service systems by adopting microservices and containers. Although familiarity with Python programming is assumed, no prior knowledge of Docker is required.

Book Agile HR

    Book Details:
  • Author : Natal Dank
  • Publisher : Kogan Page Publishers
  • Release : 2020-11-03
  • ISBN : 1789665876
  • Pages : 329 pages

Download or read book Agile HR written by Natal Dank and published by Kogan Page Publishers. This book was released on 2020-11-03 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the new world of work, agility is a business imperative. Agile HR is a practical guide written specifically for people professionals on how the HR function can develop agile processes and practices that save time, boost performance and support overall business goals. From small tech start-ups or large traditional companies, organizations need to be fast, flexible and digitally empowered to succeed. However, too many companies are stuck with siloed, compliance-driven HR processes that work in opposition to the business rather than supporting it. This results in the view that HR is slow and out of touch. However, Agile HR shows that this doesn't need to be the case. Covering every aspect of the HR function from people processes, ways of working and HR services to organization design, operating models and HR teams, Agile HR is an essential guide for all HR practitioners wanting to make their HR practices agile and drive business performance but don't know where to start. As well as guidance on how to deal with resistance, manage a backlog and deal with constraints, there is also invaluable guidance on how HR can prioritize effectively and assess which activities to pursue, which to develop, which to rework and which to abandon in order to achieve continuous business improvement. Supported by case studies from organizations who have seen the benefits of an agile approach to HR including Sky Betting & Gaming and MUJI, this is critical reading for all HR professionals in organizations of any size needing to adopt fast, flexible and evolving agile approaches to effectively compete in the new world of work.

Book Agile Principles  Patterns  and Practices in C

Download or read book Agile Principles Patterns and Practices in C written by Micah Martin and published by Pearson Education. This book was released on 2006-07-20 with total page 913 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the award-winning book Agile Software Development: Principles, Patterns, and Practices, Robert C. Martin helped bring Agile principles to tens of thousands of Java and C++ programmers. Now .NET programmers have a definitive guide to agile methods with this completely updated volume from Robert C. Martin and Micah Martin, Agile Principles, Patterns, and Practices in C#. This book presents a series of case studies illustrating the fundamentals of Agile development and Agile design, and moves quickly from UML models to real C# code. The introductory chapters lay out the basics of the agile movement, while the later chapters show proven techniques in action. The book includes many source code examples that are also available for download from the authors’ Web site. Readers will come away from this book understanding Agile principles, and the fourteen practices of Extreme Programming Spiking, splitting, velocity, and planning iterations and releases Test-driven development, test-first design, and acceptance testing Refactoring with unit testing Pair programming Agile design and design smells The five types of UML diagrams and how to use them effectively Object-oriented package design and design patterns How to put all of it together for a real-world project Whether you are a C# programmer or a Visual Basic or Java programmer learning C#, a software development manager, or a business analyst, Agile Principles, Patterns, and Practices in C# is the first book you should read to understand agile software and how it applies to programming in the .NET Framework.

Book Agile 2

    Book Details:
  • Author : Cliff Berg
  • Publisher : John Wiley & Sons
  • Release : 2021-03-09
  • ISBN : 1119799279
  • Pages : 432 pages

Download or read book Agile 2 written by Cliff Berg and published by John Wiley & Sons. This book was released on 2021-03-09 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: Agile is broken. Most Agile transformations struggle. According to an Allied Market Research study, "63% of respondents stated the failure of agile implementation in their organizations." The problems with Agile start at the top of most organizations with executive leadership not getting what agile is or even knowing the difference between success and failure in agile. Agile transformation is a journey, and most of that journey consists of people learning and trying new approaches in their own work. An agile organization can make use of coaches and training to improve their chances of success. But even then, failure remains because many Agile ideas are oversimplifications or interpreted in an extreme way, and many elements essential for success are missing. Coupled with other ideas that have been dogmatically forced on teams, such as "agile team rooms", and "an overall inertia and resistance to change in the Agile community," the Agile movement is ripe for change since its birth twenty years ago. "Agile 2" represents the work of fifteen experienced Agile experts, distilled into Agile 2: The Next Iteration of Agile by seven members of the team. Agile 2 values these pairs of attributes when properly balanced: thoughtfulness and prescription; outcomes and outputs, individuals and teams; business and technical understanding; individual empowerment and good leadership; adaptability and planning. With a new set of Agile principles to take Agile forward over the next 20 years, Agile 2 is applicable beyond software and hardware to all parts of an agile organization including "Agile HR", "Agile Finance", and so on. Like the original "Agile", "Agile 2", is just a set of ideas - powerful ideas. To undertake any endeavor, a single set of ideas is not enough. But a single set of ideas can be a powerful guide.

Book Eclipse Distilled

    Book Details:
  • Author : David Carlson
  • Publisher : Addison-Wesley Professional
  • Release : 2005
  • ISBN :
  • Pages : 318 pages

Download or read book Eclipse Distilled written by David Carlson and published by Addison-Wesley Professional. This book was released on 2005 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A concise introduction to Eclipse for the productive programmer." --

Book Large Scale Scrum

Download or read book Large Scale Scrum written by Craig Larman and published by Addison-Wesley Professional. This book was released on 2016-09-30 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Go-To Resource for Large-Scale Organizations to Be Agile Rather than asking, “How can we do agile at scale in our big complex organization?” a different and deeper question is, “How can we have the same simple structure that Scrum offers for the organization, and be agile at scale rather than do agile?” This profound insight is at the heart of LeSS (Large-Scale Scrum). In Large-Scale Scrum: More with LeSS, Craig Larman and Bas Vodde have distilled over a decade of experience in large-scale LeSS adoptions towards a simpler organization that delivers more flexibility with less complexity, more value with less waste, and more purpose with less prescription. Targeted to anyone involved in large-scale development, Large-Scale Scrum: More with LeSS, offers straight-to-the-point guides for how to be agile at scale, with LeSS. It will clearly guide you to Adopt LeSS Structure a large development organization for customer value Clarify the role of management and Scrum Master Define what your product is, and why Be a great Product Owner Work with multiple whole-product focused feature teams in one Sprint that produces a shippable product Coordinate and integrate between teams Work with multi-site teams

Book Lean Software Development

Download or read book Lean Software Development written by Mary Poppendieck and published by Addison-Wesley. This book was released on 2003-05-08 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean Software Development: An Agile Toolkit Adapting agile practices to your development organization Uncovering and eradicating waste throughout the software development lifecycle Practical techniques for every development manager, project manager, and technical leader Lean software development: applying agile principles to your organization In Lean Software Development, Mary and Tom Poppendieck identify seven fundamental "lean" principles, adapt them for the world of software development, and show how they can serve as the foundation for agile development approaches that work. Along the way, they introduce 22 "thinking tools" that can help you customize the right agile practices for any environment. Better, cheaper, faster software development. You can have all three–if you adopt the same lean principles that have already revolutionized manufacturing, logistics and product development. Iterating towards excellence: software development as an exercise in discovery Managing uncertainty: "decide as late as possible" by building change into the system. Compressing the value stream: rapid development, feedback, and improvement Empowering teams and individuals without compromising coordination Software with integrity: promoting coherence, usability, fitness, maintainability, and adaptability How to "see the whole"–even when your developers are scattered across multiple locations and contractors Simply put, Lean Software Development helps you refocus development on value, flow, and people–so you can achieve breakthrough quality, savings, speed, and business alignment.

Book Architecture Modernization

Download or read book Architecture Modernization written by Nick Tune and published by Simon and Schuster. This book was released on 2024-02-20 with total page 486 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proven techniques and principles for modernizing legacy systems into new architectures that deliver serious competitive advantage. For a business to thrive, it needs a modern software architecture that is aligned with its corporate architecture. This book presents concrete practices that sync software, product, strategy, team dynamics, and work practices. You’ll evolve your technical and social architecture together, reducing needless dependencies and achieving faster flow of innovation across your organization. In Architecture Modernization: Socio-technical alignment of software, strategy, and structure you’ll learn how to: Identify strategic ambitions and challenges using listening and mapping tours Visualize your business landscape and crucial capabilities with Wardley Mapping Create a product taxonomy as a framework for your architecture Run big picture EventStorming workshops to map business domains Apply Team Topologies patterns to identify and refine value streams Design loosely coupled, domain-aligned software architectures Build internal developer platforms for rapid, reliable evolution Implement data mesh principles and tools to revolutionize data engineering Deliver compelling modernization roadmaps focused on continuous value Architecture Modernization: Socio-technical alignment of software, strategy, and structure shows you how to turn the practice of architecting systems into a transformative process for your entire company. Chapter-by-chapter, you’ll identify the reasons and benefits of modernization, design an architecture that works for your business, and then implement your new approach in a progressive and sustainable manner. Every technique is illustrated with insightful industry examples and an interactive Miro board that lets you dig deeper. Forewords by Matthew Skelton and Xin Yao. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the technology The decisions you make about your software are inherently connected to the decisions you make about your business. Why not turn the mundane task of modernizing legacy systems into a transformative process for your entire company? This book shows you how! It reveals a socio-technical approach to align your software and products with organizational dynamics and ways of working. About the book Architecture Modernization: Socio-technical alignment of software, strategy, and structure presents a clear path for upgrading your entire organization when you re-imagine your software. In it, you’ll learn to combine practices like Domain-Driven Design, Event Storming, and Wardley Mapping to discover user needs, design optimal architecture, and avoid falling back into old habits. Provocative examples from Danske, Salesforce, the UK Government, and others show the real-world result of each approach, identifying techniques you can apply effectively in your own business. What's inside Uncover cross-org challenges and opportunities A product-centric approach to architecture Envision architecture as a portfolio to prioritize investment About the reader For CTOs, tech leads, and principal engineers who decide on architecture and organization design. About the author Nick Tune helps organizations modernize their architectures through empowered product teams and continuous delivery. Jean-Georges Perrin builds innovative and modern data platforms. The technical editor on this book was Kamil Nicieja. Table of Contents 1 What is architecture modernization? 2 Preparing for the journey 3 Business objectives 4 Listening and mapping tours 5 Wardley Mapping 6 Product taxonomy 7 Big picture EventStorming 8 Product and domain modernization 9 Identifying domains and subdomains 10 Strategic IT portfolio 11 Team Topologies 12 Loosely coupled software architecture 13 Internal developer platforms 14 Data mesh revolutionizing data engineering 15 Architecture modernization enabling teams 16 Strategy and roadmaps 17 Learning and upskilling

Book Refactoring

    Book Details:
  • Author : Martin Fowler
  • Publisher : Addison-Wesley Professional
  • Release : 1999
  • ISBN : 0201485672
  • Pages : 461 pages

Download or read book Refactoring written by Martin Fowler and published by Addison-Wesley Professional. This book was released on 1999 with total page 461 pages. Available in PDF, EPUB and Kindle. Book excerpt: Refactoring is gaining momentum amongst the object oriented programming community. It can transform the internal dynamics of applications and has the capacity to transform bad code into good code. This book offers an introduction to refactoring.

Book The Six Disciplines of Agile Marketing

Download or read book The Six Disciplines of Agile Marketing written by Jim Ewel and published by John Wiley & Sons. This book was released on 2020-09-07 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transform your organization using Agile principles with this proven framework The Six Disciplines of Agile Marketing provides a proven framework for applying Agile principles and processes to marketing. Written by celebrated consultant Jim Ewel, this book provides a concise, approachable, and adaptable strategy for the implementation of Agile in virtually any marketing organization. The Six Disciplines of Agile Marketing discusses six key areas of practical concern to the marketer who hopes to adopt Agile practices in their organization. They include: Aligning the team on common goals Structuring the team for greater efficiency Implementing processes like Scrum and Kanban in marketing Validated Learning Adapting to Change Creating Remarkable Customer Experiences The Six Disciplines of Agile Marketing also discusses four shifts in beliefs and behaviors necessary to achieving an Agile transformation in marketing organizations. They include: A shift from a focus on outputs to one based on outcomes A shift from a campaign mentality to one based on continuous improvement A shift from an internal focus to a customer focus