Download or read book A Study on Identifying the Level of Emotional Intelligence Among Bank Managers in Madurai District South India written by Samuel Thavaraj and published by . This book was released on 2015 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's competitive environment, customers are also increasingly aware of the alternatives on offer in relation to the services, provider organization and also of rising standards of service. Consequently, expectations rise and customers become more critical of the quality of service. Service quality, service delivery and customers' delight are probably the most debatable issues gripping the banking industry of our country in general and Madurai district (Tamilnadu, South India) in particular. The thrust on efficient customer service has increased manifold with the onset of competition from private players and the initiation of banking reforms in India.Indian Banking system is gearing itself towards more commercial and customer oriented banking system. This is a clear departure from the time it was expected to play only social and developmental role. The marketing and technology orientation has been throwing up new opportunities for the banking system in recent years. Banks have become much more demanding as well as complex and ambiguous places of work. The managers are expected to show there worth in creating conditions in which people can deliver the best results necessitating mastery of a set of new key competencies which includes emotional intelligence related competencies.Thus an attempt is made by the researcher to identify the level of emotional intelligence among the bank branch managers and the various determinants of emotional intelligence required for a balanced state of emotion in a demanding, complex and ambiguous place of work.

Download or read book Identifying the Association Between Profile Variables and the Level of Emotional Intelligence Among Bank Branch Managers in Madurai District Tamilnadu South India written by Samuel Thavaraj and published by . This book was released on 2015 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Inter-personal intelligence and intra-personal intelligence play a significant role in deciding the level of emotional intelligence in an individual. Interpersonal intelligence relates to the ability to deal with strangers. Bank branch managers working in teams and groups should necessarily possess a larger amount of this intelligence. Intra-personal intelligence determines the ability to manage oneself and is tested best as to what extent the manager is comfortable when he is alone.Therefore the combination of the two factors, namely, the ability to manage others and self, determine the level of emotional intelligence. The objective of the study is to find out the relationship between the socio-economic profile and emotional intelligence of the bank branch managers. The sample design adapted for the study is census study. All the banks under the 13 blocks of Madurai District and Madurai City as per the Annual Credit Plan issued by the Lead bank, Madurai District are included for the study. It is found that the significantly associating profile variables with the emotional intelligence level among the respondents are age, level of education, marital status, monthly income, years of experience in the banking sector, number of employees under control, number of training programmes attended so far, occupation of the spouse, monthly income of the spouse, family size, and number of earning members per family.The analysis infers that out of 17 profile variables, 12 profile variables are associated with the emotional intelligence among the respondents. It reveals the importance of profile variable in the determination of their emotional intelligence level.

Download or read book Emotional Intelligence of the Managers in the Banking Sector in Sri Lanka written by U.W.M.R. Sampath Kappagoda and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional Intelligence is regarded as a vitally important concept that leaders have to learn for the success of any organization. Based on the Sri Lankan research literature, there was no investigation which had focused to investigate the nature and the level of emotional intelligence among the manager in the banking sector in Sri Lanka. This study investigated the nature and the level of emotional intelligence among the managers in the banking sector in Sri Lanka. A total of 100 managers were selected from systemically important banks in Sri Lanka using the convenience sampling technique. A structured questionnaire was used to measure the Emotional Intelligence. The results showed that the majority of the managers are emotionally intelligent. However, they have moderate knowledge on the concept of emotional intelligence. It was also indicated that the level of Emotional intelligence has been changed according to the gender, age, educational level and working experience of the managers.

Download or read book A study on the stress management practices and job satisfaction of women employees in the state bank of india tamil nadu written by S. JOTHIBASU and published by Lulu.com. This book was released on with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Emotional Intelligence and Social Intelligence in Terms of Leadership Behavior and Personal Effectiveness Among 2 Level Students written by Dr. Amarnath Reddy and published by Ashok Yakkaldevi. This book was released on 2021-11-30 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective leadership is essential for an organization‘s success; hence, the ability to identify and define effective leadership is crucial. Technical expertise, superior performance, and established experience are no longer only criterion of effective leadership. Today effective leaders are defined by inspiring and motivating others, promoting a positive work environment, understanding and managing emotions, building bonds, communications, and influence, and so forth. Emotional Intelligence (EI) has an emerging track record of being linked to leadership performance. Emotional intelligence connects a leader‘s cognitive abilities with their emotional state. The ability for leaders to recognize the impact of their own emotions on their decision making is paramount if a leader is to make sound decisions based on the best interests of the organization. A leader must be able to read emotions in his/her peers and employees in order to be as effective as possible. Stodgily originated this notion with linkages of leader personality and control over emotions to employee perception of leader effectiveness. Due to the complexity of organizational change and the role emotions play in changes such as global expansion, job eliminations, leadership changes, as well as stressors of day to day responsibilities, the EI of managers and how they manage their associates is an element that leadership needs to consider while moving their organizations forward. Organizations everywhere need now to realize the benefits of primal leadership by cultivating leaders who generate the emotional resonance that lets people flourish.

Download or read book The Relationship Between the Managers Emotional Intelligence and the Non Managerial Employees Organizational Citizenship Behavior in the Banking Sector in Sri Lanka written by U.W.M.R. Sampath Kappagoda and published by . This book was released on 2013 with total page 11 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this study was to investigate the impact of Managers' Emotional Intelligence on Non-Managerial Employees' Organizational Citizenship Behavior in commercial banks in Sri Lanka. The data were collected from a sample of 75 managers and their 300 non-managerial employees in commercial banks in Sri Lanka using convenience sampling method. Two questionnaires were administered among managers. The level of Emotional Intelligence of the managers and the level of Organizational Citizenship Behavior of the non-managerial employees were evaluated by the managers. Data collected were analyzed using regression analysis and correlation coefficient. The results of the study indicated that Emotional Intelligence had a significant positive relationship with Organizational Citizenship Behavior. It was recommended that Emotional Intelligence of the managers should be enhanced to improve the Organizational Citizenship Behavior of the non-managerial employees.

Download or read book Emotional Intelligence Social Intelligence Locus of Control in Relation to Stress Management in Adolescents written by Dr. Tanveer Habeeb Khan and published by Lulu.com. This book was released on 2017-01-09 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is a tide which begins to rise in the veins of youth at the age of eleven or twelve .It is called by the name of adolescence .If that tide can be taken at the flood, and a new voyage begun in the strength and along the flow of its current, we think that it will move on to fortune. (Ross J.S.,1951 p.153).

Download or read book The Role of Emotional Intelligence on Productivity Among the Software Professionals written by Sanjay Bhaskaran and published by GRIN Verlag. This book was released on 2019-12-16 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Doctoral Thesis / Dissertation from the year 2018 in the subject Leadership and Human Resource Management - Employee Motivation, Bharathiar University, course: PhD - Doctor of Philosophy, language: English, abstract: The main goal of this dissertation is carrying out the research on the role of emotional intelligence on productivity among the software professionals working at the Thiruvananthapuram Techno park campus, Kerala. Emotional Intelligence plays an important role in domains such as academic performance, job performance, leadership, trust, work-family conflict and stress. Even though many studies including cross-cultural differences are conducted among German (individualistic culture) versus Indian (collectivistic culture) and managerial perspectives on EI differences between India and the United States, no productivity related studies are attempted which covered the knowledge workers. Thus it became pertinent to find out the relationship between emotional intelligence and productivity of Software Professionals of Trivandrum Technopark, Kerala, India. The most valuable asset of a 21st century institution (whether business or non-business) will be its knowledge workers and their productivity. Since knowledge workers have a greater impact in the economy‘s performance, they are perceived as an important area of opportunity and are starting to be included in organizational strategic plans to improve productivity. Increasing the productivity of knowledge workers provides a prospect for increasing profits by improving the overall process or product instead of simply eliminating costs. In the process of improving productivity, a factor called Emotional Intelligence (EI), a multi-dimensional construct, which includes a precise understanding of the emotion in self and emotional state of others, found to play a critical role.

Download or read book Managers Emotional Intelligence and Its Impact on Non Managerial Employees Job Satisfaction in the Banking Sector in Sri Lanka written by U.W.M.R. Sampath Kappagoda and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional Intelligence is regarded as a vitally important concept that leaders have to learn for the success of any organization. In reviewing the Sri Lankan research literature for the purpose of finding the ways to enhance the Job Satisfaction, the researcher could identify Emotional Intelligence of the managers as one of the most important but abandoned concepts. The purpose of this study was to investigate the impact of Managers' Emotional Intelligence on Non-Managerial Employees' Job Satisfaction in the banking sector in Sri Lanka. The sample consisted of 100 managers and 400 non-managerial employees selected randomly from the Commercial Banks. Two questionnaires were administered among managers and non-managerial employees. Collected data were analyzed using regression analysis and correlation coefficient. The results of the study indicated that Emotional Intelligence had a significant positive relationship with Job Satisfaction. The relationship between four elements of Emotional Intelligence and Job Satisfaction was further investigated. The data indicated that self-management, relationship management and social awareness were significantly and positively correlated with Job Satisfaction. No relationship was reported between self-awareness and Job Satisfaction. It is recommended here that Emotional Intelligence of the managers should be enhanced to improve the Job Satisfaction of the non-managerial employees.

Download or read book Workplace Emotional Intelligence and Return on Investment in the Nigerian Banking Industry written by Atuma Okpara and published by . This book was released on 2018 with total page 27 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional intelligence is a widely misunderstood, highly misinterpreted but very vital concept in every workplace. It is viewed as the ability to be aware of, and the management of one's emotions. It is also regarded as the ability to relate to others in effective ways both personally and professionally in a wide range of contexts and roles. This study investigated the relationship between workplace emotional intelligence and return on investment in the Nigerian banking industry. The study adopted a survey method and the sample for the study consisted of two hundred and ten bank managers in South-South area of Nigeria. Data were collected mainly in the cities where there are high concentrations of banks through in-depth interviews and questionnaire instruments found to be reliable with cronbach Alpha values of 0.7 and above. Four hypotheses were formulated and tested using the spearman rank correlation coefficient with the aid of statistical package for social science. The results of our analysis at .05 level of significance showed that three competencies of emotional intelligence out of the four; namely self awareness, self management and relationship management were significantly related to return on investment. Our interview results also supported our findings. Based on the results, we conclude that workplace emotional intelligence influences return on investment. We therefore recommended that Organizations train their employees to acquire the competencies of work place emotional intelligence for greater performance.

Download or read book The Impact of Emotional Intelligence on Job Satisfaction written by Neha Pandey and published by . This book was released on 2017 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: In the last few years, the banking industry has witnessed many changes in banking policies due to severe competition from the private sector banks. As a result of such changes, the workforce is experiencing high level of job stress and dissatisfaction. This paper aims at understanding the association between emotional intelligence and job satisfaction and finding out the factors of emotional intelligence which have an impact on job satisfaction. The study is based on descriptive and exploratory research. The study used a structured questionnaire containing three sections: demographic, emotional intelligence and job satisfaction. The main finding of the study is that emotional intelligence affects the job satisfaction of employees of banking sector. The study suggests that the bank should undertake emotional intelligence audit at all levels in the organization to identify emotional intelligence of the employees. The bank should organize activities to increase the interaction between employees so as to improve their relationship and also offer various facilities to the female staff so that they can have a positive work-life balance.

Download or read book Emotional Intelligence Among School Teachers in Nazareth Thoothukudi District Tamilnadu South India written by A. Stephen Paul and published by . This book was released on 2015 with total page 12 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, there has been an increased interest in studying both the academic success of teachers and their emotional adjustment in schools. The pressure on teachers to produce cent percent result in board examinations places tremendous pressure and load on the teachers' shoulders. Unless the teachers have the skills to manage their emotions, they cannot excel in their duties (Jana, M. G., 2003). Like Intelligence Quotient (IQ), Emotional Quotient (EQ)/Emotional Intelligence (EI) has become a separate avenue in the field of Psychology (Usha, P. & Rekha. 2009) and this study is an attempt to exhibit the level of Emotional Intelligence (EI) of teachers from primary to higher secondary schools and to analyse the relationship between the profile variables and the level of emotional intelligence among the teachers. All the teachers residing in Nazareth form the population of the study. The stratified random sampling was adopted and 120 teachers were chosen as samples for the study. It is revealed that majority of the teachers are having an average level of emotional intelligence. The study also revealed that the there is significant relationship between the number of earning members in the family and Emotional Intelligence level and there is a significant increase in the percentages of respondents in the above average Emotional Intelligence level from one earning member families to more than three earning member families. The study also reveals that there is a significant relationship between the income of the spouse of the teachers and their Emotional Intelligence level.

Download or read book Examining Emotional Intelligence Amongst Mid Level Managers of the Ready Made Garments Sector of Bangladesh written by Nazrul Islam and published by . This book was released on 2020 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is a pilot study, part of a thesis, where we attempted to find out emotional intelligence's four construct's, Self-emotional awareness, recognizing others' emotions and use of it, Identifying, Managing and Use of Emotions, Regulation of Emotion. Relationship with the leadership behaviours amongst the mid-level managers of readymade garments Bangladesh. The research used quantitative methodology, adopted survey method for collecting data. Four hundred and seventy (470) managers and same numbers (470) of workers who worked under those managers had been surveyed through structured questionnaires in fifty RMG factories at Dhaka. Ten managers and ten workers were selected at random from each factory making it a total 940. We used SPSS to analyse the data. The result showed Use of Emotions had no significant role in determining the type of leadership behaviours likely to be practiced by mid-level managers of the RMG Bangladesh. The managers were also not well acquainted with the term emotional intelligence therefore, their use of it as a tool for leadership had been negligible. Keywords: Emotional Intelligence, Leadership behaviour, RMG, Bangladesh.

Download or read book Emotional Intelligence As a leadership Strategy to Make Leaders Great written by Dr. Whitney Stevens and published by GRIN Verlag. This book was released on 2011-12-16 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: Doctoral Thesis / Dissertation from the year 2010 in the subject Business economics - Business Management, Corporate Governance, University of Phoenix, language: English, abstract: Twenty successful leaders in the United States participated in the study to explore the extent to which emotional intelligence supports leadership potential and success. Competent managers with strong leadership skills are scarce (Cafolla, 2008). According to Goleman (2001), EQ might predict up to 90% of the variance in leadership effectiveness by uncovering strong positive effects of leadership commitment and effectiveness that support strong influences on leadership effectiveness. This modified Delphi study extended research on the emotional intelligence competencies to explore future possibilities of improving leadership success at mid- to high-level management tiers. The results of this study provide evidence to support emotional intelligence and leadership potential, validating the need for EQ as a leadership strategy. The Delphi study results recommended training to increase EQ in leaders and asserted that leaders with high levels of EQ are likely to improve overall organizational results, reduce turnover, reduce fraud and low performance, improve moral, and make organizations a better place to work.

Download or read book Impact of Emotional Intelligence on Turnover Intentions of Front Line Bank Employees of Bangladesh written by Sajjad Hosain and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This paper aims at identifying the relationship between emotional intelligence and turnover intentions of frontline bank employees in Bangladesh. The study also included leadership influence as a moderator to test how it influences the relationship between the two. The study has a valid sample size of 927 using convenience sampling technique. The results indicate that emotional intelligence has a positive and strong relationship with turnover intention, that is, employees with higher emotional intelligence have a higher turnover intention. The results also depict that higher leadership influence can have a strong influence on the relationship, that is, leaders with higher influence can reduce the turnover intention of the employees. The result of this empirical study is expected to be beneficial for those managers who want to retain their valuable, competent employees and for the academicians who wish to investigate further in the areas of emotional intelligence, turnover intention and leadership influence.

Download or read book Emotional Intelligence of Mid Level Service Manager on Career Success written by Mudang Tagiya and published by . This book was released on 2020 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Career success has been visualized as an outcome of multifaceted variables that operate both intrinsic and extrinsic domain of organizational ecosystem. Emotional intelligence is the state of mind how a person behaves rationally and logically in variety of emotional setup. The impact of emotional intelligence varies with profile and level of jobs. The study shows that the higher EI is highly related to greater accomplishment of jobs as we proceed to superior job responsibility. In the organizational hierarchy, the mid-level professionals are in between and focal layer of both the top-down and bottom-up approach. The rapid changes of roles as a mediating agent between top management, lower management and at the same time to play the role of transforming agent of the instructions from higher-ups to the lower ends are the testimony of high emotional intelligence behavioural components.The paper has attempted to unearth how the emotional intelligence are related to the career success particularly for the mid-level executives in the north-eastern region. This paper is empirical in nature based on primary as well as secondary information. The study result reflects that emotional intelligence has significant impact on achieving subjective career success among the respondents in the study region. However, the intensity of the impact (R2 value) may vary with the changing prospective of organizational climate and other temporal factors.

Download or read book Analysis on the Dimensions of Emotional Intelligence Managers in an Industry of Governmental Service in Puerto Rico written by Gisela Rentas and published by GRIN Verlag. This book was released on 2018-05-04 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: Doctoral Thesis / Dissertation from the year 2007 in the subject Psychology - Intelligence and Learning Psychology, grade: 3.95, , course: Psychology, language: English, abstract: This study analyses emotional intelligence with special regard to leadership. Emotions are a mood that is characterized by an organic commotion, product of an external situation, and that can be translated in gestures, laughter or weeping. All the emotions are, in essence, impulses to act. For Freytes, it is what causes that we approach or we move away to a certain person or circumstance. We induce this way, because using the emotions helps to understand our position, the relation with the world and to respond of adaptive form. Palmer reveals that this notion is the fundamental reason of a vision that considers to the emotions like motives forces that adapt in an approach of cognition activities and by consequence it is the impetus for the development of construct of emotional intelligence.