Download or read book A Guide to Help Desk Technology Tools Techniques written by Dione McBride and published by Cengage Learning. This book was released on 2000 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on the technology, tools and techniques involved in running an effective help desk. A Guide to Help Desk Technology, Tools & Technology takes a look at the many software options available for tracking and managing the massive influx of data that come into a help desk daily.This title also details the types of tools specific to staff, management and customers alike.
Download or read book Principles of Computer Systems and Network Management written by Dinesh Chandra Verma and published by Springer Science & Business Media. This book was released on 2010-01-23 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Systems Management is emerging as the predominant area for computer science in the enterprise, with studies showing that the bulk (up to 80%) of an enterprise IT budget is spent on management/operational issues and is the largest piece of the expenditure. This textbook provides an overview of the field of computer systems and network management. Systems management courses are being taught in different graduate and undergraduate computer science programs, but there are no good books with a comprehensive overview of the subject. This text book will provide content appropriate for either an undergraduate course (junior or senior year) or a graduate course in systems management.
Download or read book Implementing Service and Support Management Processes written by Carrie Higday-Kalmanowitz and published by The Stationery Office. This book was released on 2005-03-11 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (ISBN 011330952X) and 'Service Delivery' (ISBN 0113309503) but also includes additional processes as well as a Balanced Scorecard Service Model. Processes covered in the book are: Financial and Operations Management; Knowledge Management; Configuration Management; Change Management; Release Management; Incident Management; Problem Management; Service Level Management; Capacity and Workforce Management; Availability Management; IT Service Continuity Management; and Customer Satisfaction Measurement.
Download or read book Technology for Creativity and Innovation Tools Techniques and Applications written by Mesquita, Anabela and published by IGI Global. This book was released on 2011-03-31 with total page 425 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book provides empirical research findings and best practices on creativity and innovation in business, organizational, and social environments"--Provided by publisher.
Download or read book Methods and Technologies for Learning written by G. Chiazzese and published by WIT Press. This book was released on 2005-03-04 with total page 649 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than a decade the rapid growth of ICT and its use in education have generated a lot of changes in traditional educational structures as well as interest in defining new models for designing advanced learning solutions. This book provides an overview of international perspectives regarding the latest innovations and results in different fields of education. In particular, it is addressed to all those who are interested in exploring methodologies and extending their knowledge of current research in education and training technologies. The wide variety of contributions provides an interesting and useful account of some of the major issues and controversies facing researchers, academicians, professors, educational scientists and technologists in most of the educational contexts in which ICT is applied. Over 90 papers are featured and these are divided under headings including: Online Education and Training; Innovative Teaching and Learning Technologies; Collaborative Learning Environments; Navigation Strategies and Comprehension; Mobile Learning; Quality Issues of Distance Learning Processes; Knowledge Management and E-learning; Learning Technologies for Primary and Secondary Schools; Educational System for People with Special Needs.
Download or read book The Nonprofit Manager s Resource Directory written by Ronald A. Landskroner and published by John Wiley & Sons. This book was released on 2002-05-14 with total page 684 pages. Available in PDF, EPUB and Kindle. Book excerpt: A newly revised and updated edition of the ultimate resource for nonprofit managers If you're a nonprofit manager, you probably spend a good deal of your time tracking down hard-to-find answers to complicated questions. The Nonprofit Manager's Resource Directory, Second Edition provides instant answers to all your questions concerning nonprofit-oriented product and service providers, Internet sites, funding sources, publications, support and advocacy groups, and much more. If you need help finding volunteers, understanding new legislation, or writing grant proposals, help has arrived. This new, updated edition features expanded coverage of important issues and even more answers to all your nonprofit questions. Revised to keep vital information up to the minute, The Nonprofit Manager's Resource Directory, Second Edition: * Contains more than 2,000 detailed listings of both nonprofit and for-profit resources, products, and services * Supplies complete details on everything from assistance and support groups to software vendors and Internet servers, management consultants to list marketers * Provides information on all kinds of free and low-cost products available to nonprofits * Features an entirely new section on international issues * Plus: 10 bonus sections available only on CD-ROM The Nonprofit Manager's Resource Directory, Second Edition has the information you need to keep your nonprofit alive and well in these challenging times. Topics include: * Accountability and Ethics * Assessment and Evaluation * Financial Management * General Management * Governance * Human Resource Management * Information Technology * International Third Sector * Leadership * Legal Issues * Marketing and Communications * Nonprofit Sector Overview * Organizational Dynamics and Design * Philanthropy * Professional Development * Resource Development * Social Entrepreneurship * Strategic Planning * Volunteerism
Download or read book Software Maintenance A Management Perspective written by Phaneendra Nath Vellanky and published by Universal-Publishers. This book was released on 2007-10-23 with total page 591 pages. Available in PDF, EPUB and Kindle. Book excerpt: Computer systems play an important role in our society. Software drives those systems. Massive investments of time and resources are made in developing and implementing these systems. Maintenance is inevitable. It is hard and costly. Considerable resources are required to keep the systems active and dependable. We cannot maintain software unless maintainability characters are built into the products and processes. There is an urgent need to reinforce software development practices based on quality and reliability principles. Though maintenance is a mini development lifecycle, it has its own problems. Maintenance issues need corresponding tools and techniques to address them. Software professionals are key players in maintenance. While development is an art and science, maintenance is a craft. We need to develop maintenance personnel to master this craft. Technology impact is very high in systems world today. We can no longer conduct business in the way we did before. That calls for reengineering systems and software. Even reengineered software needs maintenance, soon after its implementation. We have to take business knowledge, procedures, and data into the newly reengineered world. Software maintenance people can play an important role in this migration process. Software technology is moving into global and distributed networking environments. Client/server systems and object-orientation are on their way. Massively parallel processing systems and networking resources are changing database services into corporate data warehouses. Software engineering environments, rapid application development tools are changing the way we used to develop and maintain software. Software maintenance is moving from code maintenance to design maintenance, even onto specification maintenance. Modifications today are made at specification level, regenating the software components, testing and integrating them with the system. Eventually software maintenance has to manage the evolution and evolutionary characteristics of software systems. Software professionals have to maintain not only the software, but the momentum of change in systems and software. In this study, we observe various issues, tools and techniques, and the emerging trends in software technology with particular reference to maintenance. We are not searching for specific solutions. We are identifying issues and finding ways to manage them, live with them, and control their negative impact.
Download or read book EPA 542 B written by and published by . This book was released on with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Tools and Weapons written by Brad Smith and published by Penguin. This book was released on 2019-09-10 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: The instant New York Times bestseller. From Microsoft's president and one of the tech industry's broadest thinkers, a frank and thoughtful reckoning with how to balance enormous promise and existential risk as the digitization of everything accelerates. “A colorful and insightful insiders’ view of how technology is both empowering and threatening us. From privacy to cyberattacks, this timely book is a useful guide for how to navigate the digital future.” —Walter Isaacson Microsoft President Brad Smith operates by a simple core belief: When your technology changes the world, you bear a responsibility to help address the world you have helped create. This might seem uncontroversial, but it flies in the face of a tech sector long obsessed with rapid growth and sometimes on disruption as an end in itself. While sweeping digital transformation holds great promise, we have reached an inflection point. The world has turned information technology into both a powerful tool and a formidable weapon, and new approaches are needed to manage an era defined by even more powerful inventions like artificial intelligence. Companies that create technology must accept greater responsibility for the future, and governments will need to regulate technology by moving faster and catching up with the pace of innovation. In Tools and Weapons, Brad Smith and Carol Ann Browne bring us a captivating narrative from the cockpit of one of the world's largest and most powerful tech companies as it finds itself in the middle of some of the thorniest emerging issues of our time. These are challenges that come with no preexisting playbook, including privacy, cybercrime and cyberwar, social media, the moral conundrums of artificial intelligence, big tech's relationship to inequality, and the challenges for democracy, far and near. While in no way a self-glorifying "Microsoft memoir," the book pulls back the curtain remarkably wide onto some of the company's most crucial recent decision points as it strives to protect the hopes technology offers against the very real threats it also presents. There are huge ramifications for communities and countries, and Brad Smith provides a thoughtful and urgent contribution to that effort.
Download or read book Road Map to Understanding Innovative Technology Options for Brownfields Investigation and Cleanup Third Edition September 2001 CD ROM Included written by and published by . This book was released on 2002 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Road Map to Understanding Innovative Technology Options for Brownfields Investigation and Cleanup written by États-Unis. Environmental protection agency and published by DIANE Publishing. This book was released on 2001 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Resources in Education written by and published by . This book was released on 1999 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Community and Public Health Nutrition written by Sari Edelstein and published by Jones & Bartlett Learning. This book was released on 2022-03-22 with total page 665 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated with the latest data in the field, Community and Public Health Nutrition, Fifth Edition explores the complex, multifaceted array of programs and services that exist in the United States today that are dedicated to bettering population and community health through improved nutrition. The Fifth Edition explores the subject by first considering how nutrition fits into public health practice and then by examining policymaking, assessment and intervention methods, special populations, food security, and program management.
Download or read book Online Instruction written by Emily Mroczek and published by Rowman & Littlefield. This book was released on 2022-05-09 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: Online Instruction: A Practical Guide for Librarians provides an overview of online instruction, teaching, and programming in all types of libraries. It features actionable steps for starting and improving online programs. Starting with the history of online instruction and moving into creating a personal pedagogy, establishing organizational policies and procedures, and tips for general programming, author Emily Mroczek features specific examples from librarians to help readers find their way in the digital world. Public librarians, school librarians, and special librarians are featured with experiences and tips that can be modified and applied to any library setting. Ideas exist to help librarians learn from successes and mistakes and establish an engaged and productive online learning community. Mroczek identifies the pros and cons of different options available for online instructions, tips and tricks for engaging various audiences and strategies for hybrid learning. Technical tips include pros and cons of various online platforms and streaming services, an in-depth look at Zoom and a guide to evaluate and recommend specific digital resources in categories from content curation to games to calendars and scheduling. Guidelines for navigating copyright law and staying up-to-date with accessibility standards serve as an educational starting point for librarians, managers, and program designers. As technology, online instruction, and librarianship continue to evolve, this book will help librarians navigate the ever-changing functions and offer better instruction for their communities.
Download or read book Departments of Veterans Affairs and Housing and Urban Development and Independent Agencies Appropriations for 2000 written by United States. Congress. House. Committee on Appropriations. Subcommittee on VA, HUD, and Independent Agencies and published by . This book was released on 1999 with total page 880 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Technology Education in New Zealand written by Wendy Fox-Turnbull and published by Routledge. This book was released on 2021-05-27 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to develop understanding of technology education in New Zealand. It is New Zealand’s story of technology education in the 21st century and will assist teachers and teacher educators in developing technology education programmes. It explores the philosophy of and rationale for technology education and the relevant theory underpinning technology education. The background to recent changes to the technology curriculum are outlined and aspects of Technology in The New Zealand Curriculum are explored, including sections on the technological areas, strands and components of technology. The process of planning a unit of work is explained thoroughly and modelled to assist teachers who are new to teaching technology in New Zealand. The authors take a unique, dual narrative approach to explore two students’ journeys through their technology education. This is complemented by teachers’ commentary, making explicit links to teacher thinking and theory, and explaining planned student practice. Wholly dedicated to the New Zealand context, this is essential reading for preservice and qualified teachers alike.
Download or read book Road Map to Understanding Innovative Technology Options for Brownfields Investigation and Cleanup written by and published by . This book was released on 2001 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt:
